Nearby points of interest
Nearby points of interest
About Fire + Ice Boston
FiRE+iCE is a create-your-own-meal concept that goes beyond your wildest expectations when it comes to satisfying each and every appetite. From seasoned foodies who demand a range of herbs and spices to stubborn children who refuse to eat anything that’s “touching green stuff”, anyone can create a delicious meal at FiRE+iCE.
Boston, MA 02116
Hours of Operation:
Monday thru Saturday, 11AM-3PM
Sunday thru Thursday, 3PM-10PM,
Friday & Saturday, 3PM-11PM
St. James Avenue
$30 and under
AMEX, Discover, MasterCard, Pay with OpenTable, Visa
Street parking as well as multiple parking garages within 5-10min walk.
Arlington stop off the Green Line
Bar Dining, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Gluten-free Menu, Non-Smoking, Weekend Brunch, Wheelchair Access, Wine
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Fire + Ice Boston Ratings and Reviews
We were seated but left within one minute.
Too many little kids running around
Tables were filthy
Host was rude and slapped our menus on the table and left. We were left there stunned.
We walked down the street to a phenomal Brazilian steakhouse in the Westin hotel (Copley)
OK for the kids, not for grownups!
On a cold night, my party of five was seated in a booth by the window (lacking silverware). It was horribly cold and drafty, and I noticed many other patrons sitting with coats on. I asked to switch to a nearby table not by a window and was told a) it was reserved for another party; b) only tables by windows were available; and c) once I got to the grill I would warm up. Really? That's the response? I didn't realize that being warm for part of the time and freezing for the rest is an acceptable way to treat patrons. Eating dinner while wearing a big, puffy coat is not reasonable. And waiting for a spoon while our soup gets cold is also not reasonable. The menus still sitting on the table don't work with a bowl of soup...
Standing in line waiting for the grill, the woman next to me struck up a conversation beginning with "Ugh, I hate this place. My husband's on the other side. The kids think it's great!" As pleasant as she was, I don't go to dinner to talk to strangers, I want to enjoy time with my family! But everyone is up and down at different times (another reason why a booth is ridiculous), not really eating together. The novelty is down while the price is up. I might send the kids on their own but I'm done.
As a family we go out once a year for family fun and dinner. I tried Fire & Ice once before with my husband and loved it, so we figured our family would too! We made reservations for the five of us after a show. That part worked out great!
Dinner not so much! Very very crowded! Plates were not emptied from our table, drinks were very slow to come. I waited over 15 minutes for a glass of red wine. The server said the bar was backed up, no excuses, or even comp for that! The only job the server had was to clear table and get drinks, we got our own food.
Then they have an ice cream bar, that is right there in front of the kids, but it is $6 extra, why?
Not going back, quite a disappointment, Service was horrible!
They have a policy about incomplete parties. We got there and it was empty for an early dinner at 5p...they still wouldn’t seat us despite it being empty!
The food was phenomenal and our server was excellent, just don’t try to get there without the whole group!
I called 4 days before NYE to see if they were doing anything different/special or charging a different price for the night. After the person who put me on hold for almost 10 minutes came back, without an answer - I was transferred to a manager who told me that it would be treated as a normal night.
My wife didn’t know I had inquired about variances to the evening, so she called the next day and received the same answer. This was essentially confirming the lack of any special night promo being advertised on the website. We wanted to have a dinner, that would fill our bellies on a cold, casual evening and thought this would be a good spot.
Fast forward to when we walked in the door and there was now a sign with a NYE package price of $35 being advertised. We asked when this came along and what you got for the extra $14 for an adult. The server said a glass of bubbly (a couple ounces in a small plastic glass,) and a dessert. For our underage son - he would get sparking Apple juice.
We weren’t looking to spend 167% of what a typical meal cost there - just because it’s a “holiday.” We might not have been so disgruntled if we hadn’t called to confirm and given misinformation. That’s the most disappointing thing a restaurant can do to their guests.
We had a reservation, but did not get seated until 20 minutes after we arrived. Once upstairs we noticed that there were several tables open. It took another 10 minutes for the waitress to come and greet us and take our drink order. Once she did she was attentive and friendly. The food was good the selection was fast and we enjoyed our time there.
Went with 4 adults and 2 children. Had a 7pm reservation. We arrived at 6:50 and were told we would be seated closer to our reservation time and should wait at the bar/lounge. At 7:15 I went up to hostess and asked how much longer, ( they say they hold reservation for only 15 min) after a few minutes of checking they told us we could be seated. We were seated at a booth near the window. Problem was that this was the coldest day of the year and it was very cold at the table. We piled all the coats on the window sill in hopes of cutting down the draft but to minimal effect. For our first pass at the food, all went well. Lots of choices and we were able to get to grill and have food cooked promptly. However when we went back the second time, there were so many people lined up at the grill, it took a very long time to get our food cooked. Also having to wait at the grill for the food to cook meant we either had to get our salad while food got cold or else after eating the hot meal. The children had ice cream sundaes for dessert which the liked. Our server was very good and the grill staff were pleasant but as noted earlier at times the grill was too crowded. Good place to experience once for it's uniqueness but probably would not go back.
The service was awful - waitress didn’t get drinks to everyone until meal was almost over, didn’t bring water until we were completely done eating (and not enough for all of us), didn’t clear away the plates and never checked on us . Very disappointed she got an automatic tip of $49 - she deserved nothing
We booked our table because Fire and Ice is very close to the Dorothy Quincy Suite and the weather was brutally cold, even in the relatively short walk from the Common. We were seated quickly and the waiter was prompt. However, the large windows aren't well insulated and the seating area was cold. Although the three chefs in charge of the grill were pretty cheerful and always busy, seeing all the scraps in the ring around the grill was unpleasant. IT was also a little startling to see all the raw ingredients sitting in bowls amid the ice. Glad the that food was so throroughly cooked. The fixed price and buffet style has its merits but I probably won't go back.
FIre and Ice remains a reliable spot for each member of a group to customize exactly what they want in their dish and then watch it get cooked on the big griddle in the middle of the room. Fun for groups, we came here with our family of four. At $21 per person, it is not cheap eats, but it is realiably fun and tasty.
we love the concept of F&I, having tried it at other chain restaurants as well. However, our first experience at F&I left us with a bad taste and I doubt we will be going back (at least to this location). They are not kid friendly, service is sketchy (had to wait 30 minutes for water refills), and the food preparation at the grill was not a very good experience (long waits, boisterous cooks)
It was great! Or server was great and funny, the food was very good, and I thoroughly enjoyed the cool take on restaurant food. The service was a tiny bit slow, but that's to be expected on a busy saturday, and our server made sure to promptly bring our stuff right over.
This was our first visit. The food was great and the way it is prepared on a large round grill is unique. The only issue was the place we sat was cold. And this was on a cold winter's day. The waiter said the a/c was on because other patrons had said it was too hot! Not so. Nothing was done to accommodate us with the cold. Next time, we will ask to move to another table. The table next to us also had some really noisy kids but what can you do. Overall, we would recommend this restaurant.
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