Fire + Ice Boston

4.3
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2745 Reviews
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$30 and under
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American
No matter what you're celebrating, we're celebrating with you. Our interactive all-you-can-eat experience allows every guest to chef up a creative masterpiece: choosing from our endless array of ingredients, sauces, and toppings, and bringing their dish to life at our open flame grill! Whether it's a family outing, group get-together, or fun date night, here at the grill we have something for all to enjoy. Now let's party: FiRE + iCE style! Great for: Large groups Birthdays Families Date night Happy hour Team outings Diners with dietary restrictions
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Private Dining

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What 2745 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.2
service
3.9
ambience
4.2
value
Noise · Moderate
91% of people would recommend it to a friend
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DO
1 review
Dined 3 days ago
Overall 3food 3service 3ambience 1

Place was under construction and we were seated against a plastic tarp hanging from the ceiling to the floor. Nothing on their web site indicated the restaurant was under renovation. Tables were small, chairs looked like banquet chairs with tears in them. I thought this would be a fun place to bring the family who was visiting my son who is attending college in Boston. Won't go here again as they should have closed during the renovation instead of making people sit in a construction area. Food was nothing to write home about. Only thing that makes it even worth going is the entertainment value of the grill. Won't be back.

OT
1 review
Dined 7 days ago
Overall 1food 1service 1ambience 1

Hostess wasn’t accommodating as we had reservations and we requested another table as the first one was in the middle of the food area. There were plenty of tables around but she was very rude and said they were reserved. Will not be back

Fire + Ice Boston
Responded 20 hours ago

Thank you for visiting. We are saddened to hear of your disappointing experience. During our current renovations our limited seating provides challenges we do not anticipate when they are finished. Even though our restaurant might look empty, it's typically not. Our guests are always up and about out of their seat either at our market or grill area. Though they're not sitting down, the table is still occupied. We hope you will reconsider and visit again for a great FiRE+iCE experience.

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OT
New England
10 reviews
Dined on October 12, 2019
Overall 2food 2service 1ambience 2

Our server never came back. The food stations were poorly organized.

Fire + Ice Boston
Responded 20 hours ago

Thank you for sharing your experience with us. We apologize you felt the stations unorganized - the way this is designed is for guests to fill up their bowl easily and efficiently, and we ensure that nothing is cross-contaminated and everything is fresh. We would like to connect with you to learn more about your visit. Please email us at marketing@fire-ice.con at your convenience.

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CQ
1 review
Dined on October 11, 2019
Overall 5food 5service 5ambience 4

Our group had a great time trying all the different combinations of food and flavors! Everything was delicious. The staff was wonderful and answered all our questions!! We look forward to going back after renovations are complete.

Fire + Ice Boston
Responded 20 hours ago

Thank you, Cynthia! We look forward to welcoming you back as well to see the updates. We are excited for this awesome opportunity.

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DD
New England
1 review
Dined on October 6, 2019
Overall 3food 3service 4ambience 1

Wasn't aware of the renovations being done... plastic curtains not plesant site.

Fire + Ice Boston
Responded on October 10, 2019

Thank you for visiting, DeeDee and for your recommendation. We appreciate your understanding as we make improvements to better the experience for our guests! We look forward to welcoming you back to see the updates for yourself. Cheers!

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LH
1 review
Dined on October 6, 2019
Overall 5food 4service 5ambience 3

Loved the quick easy service and the waiter was great!

Fire + Ice Boston
Responded on October 10, 2019

Thank you for visiting, Luther! We have a great team and are glad to hear you enjoyed your FiRE+iCE experience. We look forward to welcoming you back again soon.

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R
New York Area
50 reviews
Dined on October 5, 2019
Overall 5food 5service 4ambience 3

Make a reservation because seating is limited due to renovations. The variety of food is amazing. It's all you can eat and they cook it as you watch. Choose from many different types of pastas, vegetables, and meats. Then choose among many different sauces. They also a salad bar and a soup tureen. Great value and delicious food.

Fire + Ice Boston
Responded on October 10, 2019

Thank you for visiting, Robert. We appreciate your patience and understanding as we make improvements to better the experience for our guests! We look forward to welcoming you back to see the updates for yourself. Cheers!

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AM
1 review
Dined on October 5, 2019
Overall 3food 3service 3ambience 2

We made reservations a week ahead of time, arrived 20 minutes early. We were seated 20 minutes AFTER our reservation time with so many people coming in after us, they didn't even look for us at the time of our seating. The hostess seemed uninterested and rude. Service at the bar was excellent prior to our seating. I guess maybe I'm picky but the "market" area seemed to be messy like they were having a hard time keeping up with cleaning and replacing the items (it was Saturday evening -6pm). The hamburgers might have been worth a try if the first two rows of burgers didn't have grey sections throughout the patty. I was concerned after my first "serving" that the shrimp I got wasn't cooked through.
The concept is great, it was fun and exciting, but since I didn't feel comfortable with the quality of the food selections it overshadowed the experience. I might give it one more try before saying I wouldn't recommend it.

Fire + Ice Boston
Responded on October 10, 2019

Thank you for visiting, AngM and sharing your FiRE+iCE experience with us. Honest feedback like this is important and will help us improve for the betterment of all our guests. We sincerely appreciate your understanding on a busy Saturday evening and would like to assure you that the health and safety of our guests is our highest priority. We hope you will give us another try in the future and have the 5-star FiRE+iCE experience we love providing. Thank you again for sharing.

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VR
New England
5 reviews
Dined on October 5, 2019
Overall 4food 3service 3ambience 2

This place is great if you've never been. Lots of tourists and a loud energy.

Fire + Ice Boston
Responded on October 10, 2019

Thank you for your recommendation Vincent. We appreciate your understanding of the volume during a busy Saturday visit. Thank you for sharing your FiRE+iCE experience.

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OT
New England
1 review
Dined on October 5, 2019
Overall 4food 4service 4ambience 1

Currently under construction...

Fire + Ice Boston
Responded on October 10, 2019

Thank you for your patience and understanding as we make improvements to better the experience for our guests! We look forward to welcoming you back to see the updates for yourself. Cheers!

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S
New England
2 reviews
Dined on September 29, 2019
Overall 1food 3service 2ambience 2

The carpet was dirty, the rice had too much salt. We really enjoyed the variety of vegetables and sea food.

Fire + Ice Boston
Responded on October 2, 2019

Thank you for the recommendation, Sebere. We appreciate your visiting and taking the time to share your experience. Please trust we will speak with our in-house team to address the issues during your visit. Our team hopes to welcome you back again soon for a 5-star FiRE+iCE experience.

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TH
New England
1 review
Dined on September 28, 2019
Overall 4food 5service 4ambience 4

Went for an anniversary dinner. Fun place, food was terrific, value (all you can eat) was also great; only drawback was the loud atmosphere which made it tougher to talk.

JG
1 review
Dined on September 27, 2019
Overall 4food 3service 3ambience 3

The variety was lacking which means they repeated the same ingredients. The website makes it look more appetizing than it actually is. But, the service was relatively quick and staff tried keeping everything clean. They do need to work on refilling the stations.

Fire + Ice Boston
Responded on October 5, 2019

Thank you for visiting, JamG - and for the recommendation. We appreciate your feedback and will take more options into consideration for the future. We hope to welcome you back again soon.

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OT
New England
1 review
Dined on September 27, 2019
Overall 4food 3service 4ambience 5

Overall very pleasant, a bit noisy but as expected due to the center cooking station. Wait staff was very polite and quick.

Fire + Ice Boston
Responded on September 29, 2019

Thank you for visiting. We appreciate your patience and understanding of the volume during a particularly busy Friday visit. We look forward to your next FiRE+iCE experience.

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J
1 review
Dined on September 27, 2019
Overall 5food 5service 5ambience 5

Fire + Ice Boston was amazing. My attendees and my self had a fantastic time

Fire + Ice Boston
Responded on October 2, 2019

Thank you, Jacqueline. We are thrilled to hear you and your guests enjoyed your FiRE+iCE experience. We look forward to your next visit.

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j
New England
1 review
Dined on September 21, 2019
Overall 3food 3service 3ambience 2

It's loud and it's very, very hot inside. Uncomfortably so. Even the waiter said it was hot, but with a giant grill in the middle of the room, I guess it's a challenge to keep the room comfortable. I just wish they had more green veggies to grill -- pea pods, green beans, spinach, okra, cabbage. If you're a meat-eater, you'll be pleased with how many options you have. Just wish there were more veggies for vegetarians. (There are some, but wish it was a more robust selection).

Fire + Ice Boston
Responded on September 25, 2019

Thank you visiting, joef. We appreciate your understanding during a particularly warm fall weekend. While we try our hardest to combat the temps, we are often at the mercy of our historic building. Thank you for your feedback, input like this is crucial as we develop and expand options. We look forward to your next visit and providing a 5-star experience.

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OT
New England
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

It was a very loud with birthdays and place being full of people but the waiter was very kind, the service and the food was good. We will be back for sure.

Fire + Ice Boston
Responded on September 25, 2019

Thank you for visiting - we look forward to your next visit and giving another 5-star experience.

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OT
Miami
1 review
Dined on September 21, 2019
Overall 4food 4service 5ambience 4

Food was delish!

Fire + Ice Boston
Responded on September 25, 2019

Thank you!

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A
1 review
Dined on September 20, 2019
Overall 5food 5service 5ambience 5

Had a great experience at fire and ice for a birthday meal!

Fire + Ice Boston
Responded on September 25, 2019

Thank you, Amber & Happy Birthday! Thanks for celebrating with us :)

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OT
New England
1 review
Dined on September 20, 2019
Overall 4food 5service 3ambience 3

Loud, waiter forgot our drinks, great food and good price

Fire + Ice Boston
Responded on September 25, 2019

Thanks for visiting and leaving us this feedback. We appreciate it so that we might better train our staff and tackle problems head on. We look forward to your next visit & providing a 5-star experience!

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KI
1 review
Dined on September 15, 2019
Overall 4food 5service 4ambience 2

Our Family are big fans of Fire & Ice. We did, however prefer the Harvard Square location and restaurant. Since the Harvard Square closing we’ve been twice to the Boston location and while the food and grilling experience is similar it just doesn’t compare. I would, however, recommend everyone tries Fire & Ice as there’s something to be said about choosing your own food and watching it being cooked!

Fire + Ice Boston
Responded on September 19, 2019

Thank you for visiting, Kim. We appreciate your feedback and recommendation. Our team looks forward to your next visit. Cheers!

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JS
1 review
Dined on September 14, 2019
Overall 5food 5service 5ambience 5

Awesome!! It was my brothers birthday and we had an outstanding time!!

Fire + Ice Boston
Responded on September 19, 2019

Thank you, Jonathan! Happy birthday to your brother! We look forward to your next FiRE+iCE experience for another outstanding time. Cheers!

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OT
San Francisco
1 review
Dined on September 14, 2019
Overall 4food 5service 3ambience 4

This was our birthday dinner....
Food was amazing great
Music right on point
Bar time and drinks was ok
Service could be better, specially when my girlfriend asked for a drink a bikini bottom: the drink was on a smaller glass, without any decoration so my girlfriend asked why was a different glass and if she could please have a piece of pineapple, the waitress answered: because is like that and took the pineapple from my glass with her fingers and put it on my girlfriend glass and left laughing, after that she never shows up until I called her to ask for the check.

Was one of my favorite restaurants; but after 3 times with this kind of service spending more that $150 + tips, I believe I’m not coming back neither my friends

Fire + Ice Boston
Responded on September 19, 2019

Thank you for visiting and bringing this to our attention. We have privately messaged you for more information and to follow up. We hold high standards for our staff and find this kind of behavior unacceptable. We look forward to connecting with you.

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AW
New England
1 review
Dined on September 14, 2019
Overall 3food 3service 4ambience 2

Too crowded Saturday at 530. 430 would be better. Tortilla s were cold.

Fire + Ice Boston
Responded on September 19, 2019

Thank you for visiting and recommending us, Allen. We appreciate your patience and understanding during a busy Saturday evening. Our team looks forward to welcoming you back again soon.

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OT
New England
1 review
Dined on September 14, 2019
Overall 5food 5service 5ambience 5

First time there!
it was amazing my boyfriend and I had a great time!
Would recommend 10/10

Fire + Ice Boston
Responded on September 19, 2019

Thank you for visiting. We're so happy you loved your first FiRE+iCE experience! We look forward to welcoming you back again soon.

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J
1 review
Dined on September 13, 2019
Overall 5food 5service 5ambience 5

This place is literally my favorite restaurant. I come here often and everytime its always exceptional service and the food is always on point. 💕

Fire + Ice Boston
Responded on September 19, 2019

Thank you, Jess! We love being your favorite and our team looks forward to welcoming you back again for your next visit! <3

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M
1 review
Dined on September 13, 2019
Overall 5food 5service 5ambience 5

Really nice staff. Food was incredible. Even the chefs made our day with their jokes and sociable manners. Would recommend 10/10!

Fire + Ice Boston
Responded on September 19, 2019

Thank you, Melissa! We're so glad our team provided you with a great FiRE+iCE experience. We look forward to your next visit and appreciate your recommendation.

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JF
1 review
Dined on September 8, 2019
Overall 5food 5service 5ambience 5

Amazing place! The food is unbelievable and for the first time ever being there, I would definitely go back.

Fire + Ice Boston
Responded on September 19, 2019

Thank you, Jacqueline! We're so glad you enjoyed your first FiRE+iCE visit and we're excited to welcome you back for another amazing experience!

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DN
1 review
Dined on September 7, 2019
Overall 4food 4service 4ambience 2

Food was good and server was attentive, but the lettuce on the salad bar was old and red. I asked an employee if they could switch it out and I was told no, then he walked away. I had plenty to eat, but always like a salad too.

Fire + Ice Boston
Responded on September 10, 2019

Thank you for visiting! Please trust we will address this with our team to ensure better communication in the future. We look forward to welcoming you back again soon.

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OT
1 review
Dined on September 2, 2019
Overall 4food 5service 3ambience 4

Food was pretty good.

Fire + Ice Boston
Responded on September 10, 2019

Thank you!

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OT
Washington DC
1 review
Dined on September 2, 2019
Overall 5food 5service 5ambience 5

Buffet style restaurants are normally out of the question with celiac disease, but Fire & Ice handles food allergies well. You still make your selections from same areas, but then give your food to server with your food allergy card and they’ll prepare it in the back. My daughter, who is very sensitive to gluten, enjoyed everything and stayed safe / no reaction. Thank you!

Fire + Ice Boston
Responded on September 10, 2019

Thank you! We pride ourselves in being a safe environment for our guests with dietary considerations - our team is thrilled to have given your daughter another safe & fun option for her to eat out. We look forward to welcoming your back again soon.

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OT
New England
2 reviews
Dined on September 1, 2019
Overall 3food 2service 4ambience 3

Is what you would expect for a buffet style Mongolian Grill. Nothing special. That said, my partner and I got incredibly sick the following morning. Severe stomach pain/issues. My son did not. My partner and I had the pork, he did not.

Fire + Ice Boston
Responded on September 10, 2019

Thank you for visiting and leaving a review. We are sorry to hear of your troubles after your visit. We'd like to assure you that we are extremely conscious of health/safety food guidelines & designed for guests to fill up their bowl easily and efficiently, and we ensure that nothing is cross contaminated and everything is fresh. We would appreciate the opportunity to connect with you - please email us at your convenience and marketing@fire-ice.con

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IJ
1 review
Dined on August 31, 2019
Overall 5food 4service 3ambience 3

awesome food, cool environment a little noisy but not too bad.

Fire + Ice Boston
Responded on September 10, 2019

Thank you, Isabelle! Thank you for your understanding during a busy Saturday.

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T
1 review
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

Awesome place! Really fun and delicious! Definitely coming back.

Fire + Ice Boston
Responded on September 10, 2019

Thank you, Tarley! We can't wait to have you back.

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BH
New York Area
1 review
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

All the food they offered was very fresh, friendly staff. Would definitely go again!

LD
1 review
Dined on August 31, 2019
Overall 3food 3service 3ambience 2

It was a fun experience for kids! However the guys cooking were entertaining but kind of sloppy. Had to point out someone’s calamari had been mixed into my food...yuck!

Fire + Ice Boston
Responded on September 10, 2019

Thank you LDSlatt for visiting and we're glad to hear you enjoyed the experience! We appreciate your feedback and will share it with our team. Thank you for the recommendation.

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OT
1 review
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

Always fantastic time at fire & ice

Fire + Ice Boston
Responded on September 10, 2019

Thank you!

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S
1 review
Dined on August 31, 2019
Overall 3food 2service 2ambience 2

First time visiting - the overall condition where we were seated was poor. Cleanliness was an issue - condition of table we were seat - the area - just overall poor. Menus were even gross .

Fire + Ice Boston
Responded on September 10, 2019

Thank you for visiting, Scott and taking the time to leave this review. We'd like to assure you that cleanliness and the safety of our guests is of out highest priority. With that said, we are currently transitioning to new ownership and management. These changes are a great opportunity for our store, and there are many plans to remodel and upgrade in the future. In the meantime, please trust we will speak with our in house management team to address the cleanliness you experienced.

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AM
New England
3 reviews
Dined on August 30, 2019
Overall 3food 2service 1ambience 3

Based on this visit, I would not recommend Fire + Ice to a friend. This was my 4th visit and I was extremely disappointed. Our waiter disappeared and did not refresh our drinks, in which the ice had melted within minutes of delivery to our table. The ingredients on the food bars looked like it had been sitting untouched for hours - wilting, brown edges, globbed together, stale. Choices were also not as robust as last visit along with the fact that they do not give you a large bowl to start with any longer. The grill cook was young and inexperienced. He charred both of your food portions and it took 20 minutes for it to be cooked.

Fire + Ice Boston
Responded on September 10, 2019

Thank you for visiting, AnneMarieA - we appreciate your honest feedback. Information like this is important for us to better the experience for all our guests. We would appreciate connecting with you to learn more about your visit. Please email us at marketing@fire-ice.con at your convenience.

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CW
New England
3 reviews
Dined on August 29, 2019
Overall 4food 4service 4ambience 2

Fire+ice is interesting in that you pick your uncooked ingredients and watch them being cooked for you. The idea is pleasant, and the execution is delicious. The ambiance felt a little more like cafeteria and less like restaurant. There were two large birthday parties at fire+ice when we just got there, and that made for a very crowded and a somewhat slow experience. Good choice of meats, seafood, fish and salad. Melamine plates, hard plastic water cups.

Fire + Ice Boston
Responded on September 10, 2019

Thank you for visiting, Cpk18Wellesley! We appreciate your understanding and patience during a busy time. We hope to welcome you back again soon.

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