Fire + Ice Boston
It was Mother’s Day so we expected it to be crowded but they did not have enough staff to handle the crowd. They had one hostess checking people in which made the check in area crowded and chaotic. The ladies room needed desperate attention, there were empty toilet paper and paper towel dispensers with rolls just strewn about and trash all over the floors. The waiter was initially attentive, but when we were ready to leave he was no where to be found so after about 20 minutes I went to the host stand and he said he would find him. After another 10 minutes I flagged a man that looked like the manager he managed to deliver our bill. The food was excellent as always, but I will avoid Fire & Ice on holidays.
Hi Diane, Thank you for visiting and your feedback. Please accept our apologies for the trouble you experienced. This is not the typical experience and, while a holiday, we are always hoping to meet and exceed our guests expectations. We appreciate your understanding and we will do better for you in the future. Please email us at email@example.com om so we can help! We look forward to hearing from you.
The restaurant was clean but dark in lighting the service was good from server and food was average in quality
Hi Louis, Thanks for the recommendation!
Decent. When booking my reservation, I requested that we have a booth instead of a table in the middle. We get there, and we are sat in a crowded middle table - ridiculous. We asked the server and she said “we try to accommodate” like wtf. Food was good - wish there were more food options but for the size, it’s decent. Would recommend
Hi Alexandria, Thank you for visiting. We appreciate your recommendation and feedback. We try our absolute hardest to honor all requests made, however on holidays like Mother’s Day reservations fill up quickly and space can be limited. We’re glad you enjoyed the food and hope we can welcome you back soon! Again, we thank you for sharing.
The food was not good at all. The service was amazing and the staff was great.😊
Thanks for visiting and your feedback. We're sorry to hear you felt the food disappointing - we are always happy to guide guests to flavorful combinations from the market and to let us know if something isn't right. Glad to hear our staff made for a great experience. Hope you'll give us another time. Thanks!
Had to wait long time for food prep. Most servers were standing around chatting amongst themselves. Should have explained better details of how the food works.
Hi Judy, Thank you for visiting and recommending us! We sincerely apologize for the wait on Mother's Day, we do our best to welcome all guests wishing to visit. We will certainly address the issues you experience with our in-house team and hope you'll visit again.
Food was very slow as they struggled to get omelets cooked and burnt the ingredients before putting egg onto grill. Pancake was delicious but cook was struggling with crepes. Restaraunt needs updating as the both we were in was ripped and repaired with duct tape that stuck to my leg when getting up. Overall it appeared dirty and there was grease on ceilings near grill that hadn’t been cleaned in some time. This is probably the 6th time I’ve been here and we have enjoyed it in the past, but won’t be in a hurry to go back.
Hi Charles, Thank you for your visit and sharing your experience. We truly apologize for the delay for food and appreciate your understanding on a busy Mother’s Day. Please trust cleanliness is of our highest priority and have many plans to update and remodel. With that said, we will be addressing your experience with our in house team. We would appreciate the opportunity to follow up: email us at firstname.lastname@example.org om We look forward to hearing from you.
It’s a great option for selecting exactly what you want to eat. Many options of meat, vegetables and grains. The service was excellent. Our only complaint was it was a little loud and the ambiance could be nicer. We would recommend this restaurant.
Thanks, Vermonters! We appreciate your understanding the noise level on a busy Friday night :)
Tourist trap that happens to have ok food and great service. Our waitress was great, coming by to check often. It was so hot in there everyone was complaining about it. Food was ok. Lots of options but it all tastes the same as it’s on the grill way to long. The restaurant is not very clean and the bathrooms were marginally clean. Kids liked the experience. We probably will not be back though. For the price it’s not wonderful.
Thank you for your visit, Erica. We appreciate your taking the time to leave a review. We are currently undergoing a transition of ownership and it's a great opportunity to update a remodel. Please trust we will address the cleanliness you experience with our in-house team. Thanks!
Went here for the first time on Friday night with friends. We had a reservation but two of the party of four arrived about 15 minutes early and were able to get seated right away since it was quite empty. Getting drinks was slow and we waited for the other two in our group to arrive before eating. While we were waiting we asked to be moved to a different table, but were told we couldn't be accommodated since they had a large group arriving soon. Our other guests arrived and they quickly had us get food before the large group arrived. They had a nice assortment of options to choose from and watching the food being prepared was fun. By the time we got situated with our first round of food the large party of middle school aged kids arrived, about 40-50 of them. We were seated very close to them, but they did not spill over onto the table we had requested and there was ample seating in other areas of the restaurant the entire time we were there. Getting our second round of food took much longer due to the large group and we were standing 2-3 deep waiting to get to the cooking area. They had an ice cream sundae toppings bar, but the ice cream had to purchased separately which we did just because we wanted to splurge. The ice cream was well worth it and overall the experience was good. Food was really good and I'd like to try it again in hopes of not running into a large group of middle schoolers.
Thanks for your visit, Kathy - and for your grace and understanding on a busy Friday evening. We hope to welcome you back again soon. Cheers!
actually a very good place to pick your own items, and watch them being cooked. Price is very reasonable for what you receive. You move along several areas of different veggies, meats, and condiments. build your own meal, and watch it being cooked. a very nice and different experience from just sitting, and ordering off a menu, but make sure you take your larger bowl for the veggies, and smaller bowl for your meats!
Thank you for your visit and detailed feedback. We hope to welcome you back again soon :)
First time there, food was amazing! Selection was much broader than I would have imagined and well worth the price!
Thanks, Phoenix! We can't wait to welcome you back.
Wouldn’t give us an earlier reservation and the place wasn’t half full. Charged my kid over $30 for a burger and fries and the server NEVER prepared me for that- I told him the kid didn’t want the buffet. Disappointed
Hi David, Thank you for your feedback. We are sincerely sorry to hear of the trouble you experienced. We do our best to accept reservations made they day before but are not always able to accommodate specific times due to existing reservations. We always encourage our guests to speak with a manager and let us know if something is amiss so we have the opportunity to make it right. Information like this helps us tackle issues with our team head on and we appreciate your sharing it with us.
I went to Boston location, I had high expectations. We dressed up for dinner and felt over dressed. The floor was greasy and the cooks were not pleased to take our plates to cook which made us uncomfortable and chose not to go back for seconds. Overall the food was good and a different type of experience. I would like to try a different location and see if I can get a better experience
Hi Danel, Thank you for taking the time to share your experience with us. Please trust that we will speak with our in-house team about the trouble you experienced. We hope you will give us another try (at any of our locations) and enjoy the lively, casual dining experience we have.
such an amazing place. i’ve been multiple times and everytime i come back i have a new recruit haha. everyone that i take always loves it. very much worth it
Thanks, we love new recruits!
All my family members are vegetarian. We all checked in at 12:45pm where the food cooked for initial ordered were perfectly made but later the orders were over cooked mostly burned. We had similar experience last time. We thought that’s due to rush hour but our expectations is to have an evenly cooked food.
Hi Amit. Thank you for your review and letting us know about your visit. We will be sure to follow up with out team to ensure a consistent experience. We appreciate the recommendation!
I like to eat... so thats what I did! I really enjoyed picking what I wanted and eating the things I liked and knowing what I was eating. I hate when I order something and it has onions on it but the menu or server don't tell u... I H8 ONIONS! Our group overall had a great experience and would deffinatly come back, as a matter of fact... myself and another friend from the same party were tempted to come back the next night as we were attending a show at the John Hancock hall right across from the restaurant. Thanx for a great experience
Michael, thanks for your great review! We love being able to offer options to ALL tastes and totally get your onion aversion ;) We're excited to welcome you back again soon!!
Really fun place. We often go here to celebrate family birthday's. It is always busy, so make a reservation!
Thanks, Martha! We love being part of the celebrations.
Fête et voyage
Jasmine and her brother were very accommodating to us as the 1st place she moved us was incredibly hot and crowded. I enjoyed my 1st plate which was spicy and mexican inspired. The 2nd plate i had i decided to do a shrimp and chicken alfredo but they burned the pasta and it tasted like old burnt pieces from the grille and wasn't very appetizing. overall a good experience but next time i'd make sure they cook the pasta last
Thanks, Taja! See you next time :)
The food was amazing!! Everything was fresh. There were so many choices. My kids are picky so it was a little tough for them. I think it’s better for adults. I can’t wait to go back and I def wanna try lunch. The crepes looked delicious but we were to late
Thanks, Hay! Hope to see you back soon for crepes :)
Always have had good luck with Boston location. Service and foods were excellent.
Thanks so much! We love having you :)
Always a great time for Easter bunch with the family
Thanks, David! Happy brunching :)
A very bad experience, expensive, loud and they gave us the worst table! Not coming back!
It was exciting for a FIRST time experience. The cooks are ambitious and entertaining.
A lot of kids go, it wasn't as open and fancy as expecting.
Thanks, Nicole! Happy to hear you had fun :)
Excellent food, fun atmosphere, plenty to choose from.
It was amazing
The grill was overwhelmed which caused the food to get over cooked the pasta and rice ended up crunchy. The process was a little too chaotic for me lots of people wandering all over the Buffett. It was also very hot in the restaurant even our waitress said she was hot. I most likely wouldn’t return. Would rather a nice comfortable, calm atmosphere.
Thank you for your honest feedback, Teresa. We appreciate your visit and understand that our style isn't for everyone. Thanks for giving us a try. Cheers!
I plan on going back with some friends really soon.
We went to celebrate my daughters 18th birthday and had a blast
Perfect seating in a corner booth
Thanks for your review, Naomi! Happy Birthday to your daughter :)
Food and cooks great but service was terrible. Tables dirty. Soda machine down but pink lemonade was horrible!
We thought this would be fun with our friends and kids during school vacation. The service was lovely but the food for the length of the wait was not worth it and plates were sticky/dirty so we had to go through a few to get a clean one.
Thank you for taking the time to leave us some feedback. We appreciate you giving us a try and we understand our style isn't for everyone. Thank you for brining this to our attention, please trust we will speak with our in-house management team to address the cleanliness you experienced.
Made reservation ahead of time for my son birthday; requested a booth if possible or table not in center of dining room. Many warnings during reservation process to be on time... would not hold reservation ... etc. We arrived and were asked to wait ... table not ready. Waited >15 minutes and then they sat 7 adults at table hardly fit party 6. No booth despite booths available. When I pointed out we had 5 teenage boys .. including our son who is 6’6’ athletic build! We had to go back to host station because they did not even wait at table to seat us... the hostess walked over & said, “Oh” and turned the tiny two-top tables horizontally and pointed to chair we could get for 7th place. Now we had same 3tables turned sideways with place settings balancing plate between uneven tables. The manager supported this decision while we watched smaller parties who arrived after us without reservations being seated at larger tables & even booths !!! Waitress lovely & apologized but her hands were tied. Soda machine broken .. kids could have water or cranberry juice !! No one apologized for the fiasco nor made ANY effort to acknowledge my sons birthday. The night would have been a total bust if my son wasn’t such a good sport with understanding friends. We were always big fans but the place is a disaster, decor run down not very clean. Look elsewhere!
Hello MbG5, Thank you for the frank feedback of your visit with us. Please accept our apologies for the extended wait time during your visit. While we try our hardest to be accurate we can not always correctly anticipate the length of a guests stay with us. We are currently transitioning to new ownership and management and these changes are a great opportunity for our store, and there are many plans to remodel and upgrade. We hope you'll return and give us the chance to show you a great time!
Food and service were good, but the place sadly needs a spruce up. Front door has a few years of smudgy handprints, entry floor obviously not recently washed, women’s room a mess, trashy.
Thanks you nhbos for your feedback. We are currently transitioning to new ownership and management. These changes are a great opportunity for our store, and there are many plans to remodel and upgrade in the future. In the meantime, please trust we will speak with our in-house management team to address the cleanliness you experienced.
The one complaint I have is that we tipped our waiter $50.00 in cash on what appeared to be a $240.00 bill for a party of 9. Very generous and more than 20 %... we were stunned to find that an additional gratuity of $32.00 and some change was added to our bill without notice, the notice was on the final slip to sign not on the bill. An $82+ tip on what was a $190.00 bill (minus the gratuity and tax) is a little crazy that is nearly a 50% tip on the bill. How awkward for us, we did not feel comfortable asking for part of the cash tip back. That is not an appropriate position to put your patrons in. Unacceptable really.
Excellent place for a night out with friends and family !
Great time but in a round table. Everyone had to get up when people wanted more food but food great
A very friendly group of staff especially the bar staff. Really great cocktails were served.
This is a crowded and noisy venue. Food choices are just OK. No ambiance whatsoever
Thanks for your review and visit, Foodie! We appreciate your feedback and hope you'll give us another try.
We had reservations for 5pm and we didn’t sit down until almost 6pm. I am sure the people at the front desk completely forgot about us because they said we were next up and then we saw 2 couples that came after us get a table before us. We went to ask why and noticed there were all new people at the desk and they made a phone call and we had a table almost immediately. We almost left but I love this restaurant so we waited. The food was amazing as always.
Thanks for taking the time to leave some feedback about your experience. We do apologize for the extended wait during your visit and appreciate your understanding on a busy weekend. Hope we can welcome you back again soon.
I didn't expect the food to be that good because it was all you can eat, but the food was amazing 10/10. I got confused at first but the workers helped me out. I am for sure going again with my girlfriend. Really recommend amazing.
Thanks, AliN! We're looking forward to your next visit, too.
Reservations don’t mean ANYTHING, I made a reservation a week in advance for a specific time 8:30pm & because I was only a table of 2 I had to wait until 9:15pm which was pretty much after they seated all the larger groups regardless of who made what reservation, long story short, go with a lot of people, they don’t care about just you and your plus one...