Fire + Ice Boston
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Our server never came back. The food stations were poorly organized.
Our group had a great time trying all the different combinations of food and flavors! Everything was delicious. The staff was wonderful and answered all our questions!! We look forward to going back after renovations are complete.
Wasn't aware of the renovations being done... plastic curtains not plesant site.
Thank you for visiting, DeeDee and for your recommendation. We appreciate your understanding as we make improvements to better the experience for our guests! We look forward to welcoming you back to see the updates for yourself. Cheers!
Loved the quick easy service and the waiter was great!
Thank you for visiting, Luther! We have a great team and are glad to hear you enjoyed your FiRE+iCE experience. We look forward to welcoming you back again soon.
Make a reservation because seating is limited due to renovations. The variety of food is amazing. It's all you can eat and they cook it as you watch. Choose from many different types of pastas, vegetables, and meats. Then choose among many different sauces. They also a salad bar and a soup tureen. Great value and delicious food.
Thank you for visiting, Robert. We appreciate your patience and understanding as we make improvements to better the experience for our guests! We look forward to welcoming you back to see the updates for yourself. Cheers!
We made reservations a week ahead of time, arrived 20 minutes early. We were seated 20 minutes AFTER our reservation time with so many people coming in after us, they didn't even look for us at the time of our seating. The hostess seemed uninterested and rude. Service at the bar was excellent prior to our seating. I guess maybe I'm picky but the "market" area seemed to be messy like they were having a hard time keeping up with cleaning and replacing the items (it was Saturday evening -6pm). The hamburgers might have been worth a try if the first two rows of burgers didn't have grey sections throughout the patty. I was concerned after my first "serving" that the shrimp I got wasn't cooked through.
The concept is great, it was fun and exciting, but since I didn't feel comfortable with the quality of the food selections it overshadowed the experience. I might give it one more try before saying I wouldn't recommend it.
Thank you for visiting, AngM and sharing your FiRE+iCE experience with us. Honest feedback like this is important and will help us improve for the betterment of all our guests. We sincerely appreciate your understanding on a busy Saturday evening and would like to assure you that the health and safety of our guests is our highest priority. We hope you will give us another try in the future and have the 5-star FiRE+iCE experience we love providing. Thank you again for sharing.
This place is great if you've never been. Lots of tourists and a loud energy.
Thank you for your recommendation Vincent. We appreciate your understanding of the volume during a busy Saturday visit. Thank you for sharing your FiRE+iCE experience.
Currently under construction...
Thank you for your patience and understanding as we make improvements to better the experience for our guests! We look forward to welcoming you back to see the updates for yourself. Cheers!
The carpet was dirty, the rice had too much salt. We really enjoyed the variety of vegetables and sea food.
Thank you for the recommendation, Sebere. We appreciate your visiting and taking the time to share your experience. Please trust we will speak with our in-house team to address the issues during your visit. Our team hopes to welcome you back again soon for a 5-star FiRE+iCE experience.
Went for an anniversary dinner. Fun place, food was terrific, value (all you can eat) was also great; only drawback was the loud atmosphere which made it tougher to talk.
The variety was lacking which means they repeated the same ingredients. The website makes it look more appetizing than it actually is. But, the service was relatively quick and staff tried keeping everything clean. They do need to work on refilling the stations.
Thank you for visiting, JamG - and for the recommendation. We appreciate your feedback and will take more options into consideration for the future. We hope to welcome you back again soon.
Overall very pleasant, a bit noisy but as expected due to the center cooking station. Wait staff was very polite and quick.
Thank you for visiting. We appreciate your patience and understanding of the volume during a particularly busy Friday visit. We look forward to your next FiRE+iCE experience.
Fire + Ice Boston was amazing. My attendees and my self had a fantastic time
Thank you, Jacqueline. We are thrilled to hear you and your guests enjoyed your FiRE+iCE experience. We look forward to your next visit.
It's loud and it's very, very hot inside. Uncomfortably so. Even the waiter said it was hot, but with a giant grill in the middle of the room, I guess it's a challenge to keep the room comfortable. I just wish they had more green veggies to grill -- pea pods, green beans, spinach, okra, cabbage. If you're a meat-eater, you'll be pleased with how many options you have. Just wish there were more veggies for vegetarians. (There are some, but wish it was a more robust selection).
Thank you visiting, joef. We appreciate your understanding during a particularly warm fall weekend. While we try our hardest to combat the temps, we are often at the mercy of our historic building. Thank you for your feedback, input like this is crucial as we develop and expand options. We look forward to your next visit and providing a 5-star experience.
It was a very loud with birthdays and place being full of people but the waiter was very kind, the service and the food was good. We will be back for sure.
Thank you for visiting - we look forward to your next visit and giving another 5-star experience.
Food was delish!
Had a great experience at fire and ice for a birthday meal!
Thank you, Amber & Happy Birthday! Thanks for celebrating with us :)
Loud, waiter forgot our drinks, great food and good price
Thanks for visiting and leaving us this feedback. We appreciate it so that we might better train our staff and tackle problems head on. We look forward to your next visit & providing a 5-star experience!
Our Family are big fans of Fire & Ice. We did, however prefer the Harvard Square location and restaurant. Since the Harvard Square closing we’ve been twice to the Boston location and while the food and grilling experience is similar it just doesn’t compare. I would, however, recommend everyone tries Fire & Ice as there’s something to be said about choosing your own food and watching it being cooked!
Thank you for visiting, Kim. We appreciate your feedback and recommendation. Our team looks forward to your next visit. Cheers!
Awesome!! It was my brothers birthday and we had an outstanding time!!
Thank you, Jonathan! Happy birthday to your brother! We look forward to your next FiRE+iCE experience for another outstanding time. Cheers!
This was our birthday dinner....
Food was amazing great
Music right on point
Bar time and drinks was ok
Service could be better, specially when my girlfriend asked for a drink a bikini bottom: the drink was on a smaller glass, without any decoration so my girlfriend asked why was a different glass and if she could please have a piece of pineapple, the waitress answered: because is like that and took the pineapple from my glass with her fingers and put it on my girlfriend glass and left laughing, after that she never shows up until I called her to ask for the check.
Was one of my favorite restaurants; but after 3 times with this kind of service spending more that $150 + tips, I believe I’m not coming back neither my friends
Thank you for visiting and bringing this to our attention. We have privately messaged you for more information and to follow up. We hold high standards for our staff and find this kind of behavior unacceptable. We look forward to connecting with you.
Too crowded Saturday at 530. 430 would be better. Tortilla s were cold.
Thank you for visiting and recommending us, Allen. We appreciate your patience and understanding during a busy Saturday evening. Our team looks forward to welcoming you back again soon.
First time there!
it was amazing my boyfriend and I had a great time!
Would recommend 10/10
Thank you for visiting. We're so happy you loved your first FiRE+iCE experience! We look forward to welcoming you back again soon.
This place is literally my favorite restaurant. I come here often and everytime its always exceptional service and the food is always on point. 💕
Thank you, Jess! We love being your favorite and our team looks forward to welcoming you back again for your next visit! <3
Really nice staff. Food was incredible. Even the chefs made our day with their jokes and sociable manners. Would recommend 10/10!
Thank you, Melissa! We're so glad our team provided you with a great FiRE+iCE experience. We look forward to your next visit and appreciate your recommendation.
Amazing place! The food is unbelievable and for the first time ever being there, I would definitely go back.
Thank you, Jacqueline! We're so glad you enjoyed your first FiRE+iCE visit and we're excited to welcome you back for another amazing experience!
Food was good and server was attentive, but the lettuce on the salad bar was old and red. I asked an employee if they could switch it out and I was told no, then he walked away. I had plenty to eat, but always like a salad too.
Thank you for visiting! Please trust we will address this with our team to ensure better communication in the future. We look forward to welcoming you back again soon.
Food was pretty good.
Buffet style restaurants are normally out of the question with celiac disease, but Fire & Ice handles food allergies well. You still make your selections from same areas, but then give your food to server with your food allergy card and they’ll prepare it in the back. My daughter, who is very sensitive to gluten, enjoyed everything and stayed safe / no reaction. Thank you!
Thank you! We pride ourselves in being a safe environment for our guests with dietary considerations - our team is thrilled to have given your daughter another safe & fun option for her to eat out. We look forward to welcoming your back again soon.
Is what you would expect for a buffet style Mongolian Grill. Nothing special. That said, my partner and I got incredibly sick the following morning. Severe stomach pain/issues. My son did not. My partner and I had the pork, he did not.
Thank you for visiting and leaving a review. We are sorry to hear of your troubles after your visit. We'd like to assure you that we are extremely conscious of health/safety food guidelines & designed for guests to fill up their bowl easily and efficiently, and we ensure that nothing is cross contaminated and everything is fresh. We would appreciate the opportunity to connect with you - please email us at your convenience and firstname.lastname@example.org
awesome food, cool environment a little noisy but not too bad.
Thank you, Isabelle! Thank you for your understanding during a busy Saturday.
Awesome place! Really fun and delicious! Definitely coming back.
Thank you, Tarley! We can't wait to have you back.
All the food they offered was very fresh, friendly staff. Would definitely go again!
It was a fun experience for kids! However the guys cooking were entertaining but kind of sloppy. Had to point out someone’s calamari had been mixed into my food...yuck!
Thank you LDSlatt for visiting and we're glad to hear you enjoyed the experience! We appreciate your feedback and will share it with our team. Thank you for the recommendation.
Always fantastic time at fire & ice
First time visiting - the overall condition where we were seated was poor. Cleanliness was an issue - condition of table we were seat - the area - just overall poor. Menus were even gross .
Thank you for visiting, Scott and taking the time to leave this review. We'd like to assure you that cleanliness and the safety of our guests is of out highest priority. With that said, we are currently transitioning to new ownership and management. These changes are a great opportunity for our store, and there are many plans to remodel and upgrade in the future. In the meantime, please trust we will speak with our in house management team to address the cleanliness you experienced.
Based on this visit, I would not recommend Fire + Ice to a friend. This was my 4th visit and I was extremely disappointed. Our waiter disappeared and did not refresh our drinks, in which the ice had melted within minutes of delivery to our table. The ingredients on the food bars looked like it had been sitting untouched for hours - wilting, brown edges, globbed together, stale. Choices were also not as robust as last visit along with the fact that they do not give you a large bowl to start with any longer. The grill cook was young and inexperienced. He charred both of your food portions and it took 20 minutes for it to be cooked.
Thank you for visiting, AnneMarieA - we appreciate your honest feedback. Information like this is important for us to better the experience for all our guests. We would appreciate connecting with you to learn more about your visit. Please email us at email@example.com at your convenience.
Fire+ice is interesting in that you pick your uncooked ingredients and watch them being cooked for you. The idea is pleasant, and the execution is delicious. The ambiance felt a little more like cafeteria and less like restaurant. There were two large birthday parties at fire+ice when we just got there, and that made for a very crowded and a somewhat slow experience. Good choice of meats, seafood, fish and salad. Melamine plates, hard plastic water cups.
Thank you for visiting, Cpk18Wellesley! We appreciate your understanding and patience during a busy time. We hope to welcome you back again soon.
We took our kids here for dinner when we were visiting Boston for the night. It was very hot inside. The restaurant was DIRTY. Stains all over the walls in the booth we were sitting in. The floors were covered with stains and sticky. The server was friendly and polite, same with the cooks. I just could not get over how dirty and gross the restaurant was.
Hello and thank you for visiting. We are sincerely sorry to hear your experience with us was lackluster. We can assure you that cleanliness is of our utmost priority. We are currently undergoing some changes and it is a welcomed opportunity for us to improve and update our location. Please trust we will be working with our in-store team to address the cleanliness you experienced. Feel free to reach out to us with any questions or concerns at Marketing@fire-ice.con. Thank you.
I had a large party and they accommodated and made sure we had a table together. I did not like the waitress we received she was not attentive and was really just doing too much other stuff. You would think with such a large party she would be more involved making sure everyone was all set. Other than that the food was great!
Thank you, Rice for leaving us this feedback. We appreciate your taking the time and are thrilled to hear you overall enjoyed your experience. Please trust we will address these issues with our team to better train our staff and improve the experience for all our guests. We hope to welcome you back again soon.