Fiorella Polk

4.6
82 reviews
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$30 and under
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Italian
Your new favorite Italian. Fiorella is a Neigborhood Italian restaurant in the heart of Russian Hill. We serve wood fired pizza, pasta, antipasti & Italian vino in a casual neighborhood setting.
What 82 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.5
food
4.4
service
4.4
ambience
4.2
value
Noise · Moderate
84% of people would recommend it to a friend
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KP
1 review
Dined 5 days ago
Overall 3food 4service 2ambience 2

The food was good, but the service was seriously lacking. Did not clear wine glasses not being used, no ice bucket for white wine bottle, did not refill our glasses, did not clear plates until asked.

Fiorella Polk
Responded 2 days ago

Hi Krista, Thank you so much for the feedback. We try to give the best possible service and experience for all guests, so appreciate you taking the time to let us know how we're doing. We look forward to having you in again very soon!

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OT
San Francisco
20 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

We had been to Fiorella for dinner before, but this was the first time for brunch. We had an amazing time and the food was simply awesome.

Fiorella Polk
Responded 2 days ago

Thank you for leaving a review! We so appreciate you taking the time to let us know how we're doing and we look forward to having you in again very soon!

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OT
San Francisco
7 reviews
Dined on August 14, 2019
Overall 5food 5service 5ambience 2

Great food - noisy!

Fiorella Polk
Responded 2 days ago

Thank you for the feedback! We are an energetic restaurant, but hope you enjoyed your time with us and look forward to seeing you soon!

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LS
San Francisco
18 reviews
Dined on August 11, 2019
Overall 5food 5service 4ambience 4

Wonderful Italian food and wine and cute place.

Fiorella Polk
Responded on August 15, 2019

Hi Linda! Thank you for the kind words! We look forward to having you in again very soon!

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OT
Chicago
1 review
Dined on August 9, 2019
Overall 4food 5service 2ambience 4

The food was very delicious however they kept trying to take away our plates like they were rushing us out.

Fiorella Polk
Responded 2 days ago

Thank you for the feedback! We try our best to make everyone feel comfortable and not rushed during their time with us. We hope to have you in again very soon!

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OT
New York Area
1 review
Dined on August 7, 2019
Overall 4food 4service 3ambience 5

Food was good but we felt very rushed to finish our meal.

Fiorella Polk
Responded on August 9, 2019

Hi! Thank you for the feedback and so sorry to hear you felt rushed. We try to accommodate all our guests in a relaxed fashion and we so appreciate you taking the time to tell us how we're doing. We do hope you join us for dinner again very soon!

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f
San Francisco
124 reviews
Dined on July 28, 2019
Overall 4food 4service 4ambience 4

Great addition to Polk St, good food and outdoor seating

Fiorella Polk
Responded on August 1, 2019

Hi! Thank you for the review! We're so happy you enjoyed your time with us and look forward to having you in again very soon!

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OT
Portland
1 review
Dined on July 24, 2019
Overall 5food 5service 5ambience 5

Server was great and experience overall was lovely

Fiorella Polk
Responded on August 1, 2019

Hi! Thank you for the kind words! We hope to have you in again very soon!

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OT
San Francisco
2 reviews
Dined on July 23, 2019
Overall 5food 5service 5ambience 4

Everything there was tasty and the service was great! I love their pizza!! The only negative thing I have to say is that it’s too loud in there so it’s hard to have a conversation and the pricing is a bit high.

Fiorella Polk
Responded on August 1, 2019

Hi, thank you for the feedback! We truly appreciate you taking the time to leave us a review as it helps us be better. While our space is energetic, we do hope you join us again very soon!

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J
San Francisco
1 review
Dined on July 19, 2019
Overall 4food 3service 3ambience 4

Food was good and service was attentive. For a restaurant on a Friday night, I did not have much of an issue getting a reservation for two. Would be (and likely is) a great date spot

Fiorella Polk
Responded on August 1, 2019

Hi Jimmy, Thank you for the feedback! We truly appreciate you taking the time to let us know how we are doing. We look forward to having you in again soon!

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OT
Chicago
6 reviews
Dined on July 17, 2019
Overall 5food 4service 5ambience 5

Great service. Hip and modern, yet cozy interior. Vibrant and energetic ambiance. Not the quietest but quiet enough to have a conversation across the table without yelling.

Had sausage pizza, bucatini pasta, couple of apps and a dessert. All were tasty and well done, except for the dessert. We had pound cake with strawberry reduction and the cake was dry and tasteless and there was very little strawberry sauce with five little pieces of strawberries. Go for the pizza and pasta here but I’d say skip the dessert.

Fiorella Polk
Responded on August 1, 2019

Hi! Thank you for the review! We're so glad you enjoyed your time with us. We hope you join again very soon!

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RG
Central Coast
4 reviews
Dined on July 15, 2019
Overall 3food 3service 2ambience 2

We were very excited to try Fiorella Polk after reading numerous rave reviews. When we walked in we were literally greeted with a stroller. The tables are positioned extremely close together and very difficult to have a conversation without hearing the conversations at all the tables around you. Service was fair at best. Food was quite mediocre. We had ordered the octopus appetizer to share which was overcooked. However, the preparation was very unique which was refreshing. We order 2 pizzas - margherita and spicy salami. The margherita was average (if that). The spicy salami was nowhere near any level of spice and was just topped with cheese. The 'hot chili oil' that we asked for also did not have any flavor. Overall, a very disappointing meal. There are many other pizza places in SF which do a far better job with the food as well as service and ambiance.

Fiorella Polk
Responded on August 1, 2019

Hi! Thank you for the feedback. We truly appreciate you taking the time to leave a review as it helps us be better. We do hope you visit us again very soon!

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JW
San Francisco
9 reviews
Dined on July 14, 2019
Overall 4food 5service 3ambience 3

First time here and really enjoyed my dish and the fruit dish as well. Was there for brunch and will be back to try dinner!

Fiorella Polk
Responded on August 1, 2019

Hi Jenna! Thank you for the feedback! We're so happy you enjoyed your brunch with us! We look forward to having you in again very soon!

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1
San Francisco
24 reviews
Dined on July 8, 2019
Overall 2food 3service 2ambience 2

We really wanted to like it this time as we visited the restaurant soon after it first opened and were disappointed. The biggest problem is it seems unorganized as if nobody is in charge. For example: we received our pizzas before we received our salads. We had to ask for accoutrements; hot oil, peppers, and cheese to add to pizzas. Pizzas were okay but somewhat dry - just seemed uninspired. We have eaten at their Clement location a couple of times the the past couple of years and thought it was much better. We think their Post street location could also improve but will need a good manager in place to make sure things are running more smoothly and staff is better trained.

Fiorella Polk
Responded on August 1, 2019

Hi! Thank you for the feedback. We truly appreciate you taking the time to give us feedback as it helps us be better. We hope you visit us again very soon!

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C
San Francisco
19 reviews
Dined on July 6, 2019
Overall 4food 4service 4ambience 4

Good food and service, but nothing outstanding. However, we only had a pretty simple meal of a pizza, salad and appetizers. I'd definitely go back and try it again.

Fiorella Polk
Responded on August 1, 2019

Hi! Thank you for the feedback! We're glad you enjoyed your time with us and hope you join us again very soon!

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EB
1 review
Dined on July 6, 2019
Overall 2food 2service 3ambience 2

This restaurant is over rated and over priced. I tried the carbonara pie which was average and certainly not worth $21 and my partner had the clam pie which he said tasted like cheese only. The clam was pointless and tasteless. I would not return here as two main courses and one drink cost us 60 dollars in total for food that was nothing special

Fiorella Polk
Responded on August 1, 2019

Hi! Thank you for the feedback. We truly appreciate you taking the time to leave a review as it helps make us better. We do hope you come visit us again very soon!

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NW
Columbus
1 review
Dined on July 5, 2019
Overall 2food 3service 1ambience 4

My boyfriend and I were visiting San Francisco and decided to try Fiorella based on the number of positive reviews. We made a reservation at least two weeks in advance, and when we were behind, they called us and told us they would hold our table for 15 minutes. We arrived 10 minutes after our reservation and they sat us at a communal table—I thought it was a little hiccup and moved on. I think what’s most important to know about this restaurant is that they advertise themselves as Italian. I would consider them New Italian, not traditional and not American Italian. By New Italian, I mean they use ingredients that are typically in Italian dishes with more upscale additions. So, pasta and pizza with cheeses and meats that most average Joe’s would not know or be able to pronounce. If it’s not something you’re accustomed to (which we are not), it can be overwhelming and so we went with what we considered to be safe options. After we ordered those safe options, it was clear it dissatisfied our waitress because we were not treated with the same service as surrounding customers. I love to support small businesses, which this place seemed to be. It was very clean and the environment was beautiful. But I would not recommend this place unless you are looking for New Italian or are very accustomed to upscale menus.

Fiorella Polk
Responded on August 1, 2019

Hi Natalie, Thank you for the review! We truly appreciate you taking the time to give us feedback as it help us work harder and be better. We do hope you try us again very soon and let us show you some of those interesting dishes!

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BA
San Francisco
8 reviews
Dined on July 3, 2019
Overall 4food 4service 4ambience 3

Good pizza: thin crust crispy. Limited toppings available. Great broccoli appetizer. Continues the trend that millennials seem to love: kind of upscale fast food. Small plates for sharing but only 2 mains. Limited pasta options. Funny thing is they have fantastic meatballs, but alone and not on pasta. I’d say go for the great pizza.

Fiorella Polk
Responded on July 7, 2019

Hi Brad! Thank you for the feedback. We truly appreciate you taking the time to let us know how we're doing as it only makes us better. So glad you love the pizza! We hope to see you in again very soon!

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e
San Francisco
4 reviews
Dined on June 30, 2019
Overall 4food 5service 5ambience 4

Yummy food at a good price. Loved all of the dishes served ranging from the burrata crostini, tonnato, polenta, brunch pizza, etc. Would highly recommend not just for dinner, but for morning brunch too!

Fiorella Polk
Responded on July 7, 2019

Hi there! Thanks for the kind words! We look forward to having you in again very soon!

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JD
San Francisco
45 reviews
Dined on June 24, 2019
Overall 5food 5service 5ambience 5

Great food. Terrific, young vibe. Great addition to the area.

Fiorella Polk
Responded on June 28, 2019

Hi Jim! Thanks for the kind words! We hope to see you in again very soon!

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OT
1 review
Dined on June 22, 2019
Overall 5food 5service 5ambience 5

Absolutely perfect.

Fiorella Polk
Responded on June 28, 2019

Thank you for the kind words! We look forward to hosting you again soon!

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f
Toronto
32 reviews
Dined on June 21, 2019
Overall 3food 4service 2ambience 2

We were made to wait nearly half hour after our reservation time.However we ordered an appetizer and ate it standing up and were not charged for it.Service was awful.They brought our mains before our salads so we sent those back
The linguine with clams were very salty.Pizza was good
The wine list is very expensive considering it’s a pizza pasta joint.

Fiorella Polk
Responded on June 28, 2019

Hi there, Thank you for taking the time to leave us a review. Your feedback is invaluable to making us better. We try to accommodate all groups in a timely fashion without being pushy, and hope you give us a chance to serve you and your family again very soon!

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OT
Chicago
1 review
Dined on June 20, 2019
Overall 5food 5service 5ambience 5

Went for a friend’s birthday. Can’t wait to go back!

Fiorella Polk
Responded on June 28, 2019

Hi there! So happy you had a great time with us! Hope the bday was a success and look forwward to having you in again very soon!

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MW
Los Angeles
5 reviews
Dined on June 17, 2019
Overall 4food 4service 4ambience 5

We had a reservation and still had to wait half an hour. That’s the only reason I wouldn’t give this spot five stars. The food was good, the location is great and the interior is cool. I would take friends here again.

Fiorella Polk
Responded on June 28, 2019

Hi Maggie, Thank you so mich for taking the time to leave us a review. We truly vaule the time you took to let us know whaty you thought. While we try to seat guests in the most timely fashion, some things are out of our control. We do look forward to having you back in very soon!

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PH
Philadelphia
13 reviews
Dined on June 17, 2019
Overall 5food 5service 4ambience 5

Come for the salsicca pizza — a flavor bomb that is unrivaled in deliciousness — and stay for the burrata pizza, which might be better than anything you’ve put into your mouth this year. And be sure to find Humpty Hump on the wallpaper.

Fiorella Polk
Responded on June 28, 2019

Hi! Thank you for the review! We so appreciate you taking the time to to let us know you had fun with us! Can't wait to have you in again very soon for a little more burrata pie!

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KS
San Francisco
3 reviews
Dined on June 9, 2019
Overall 3food 2service 2ambience 3

Food was below average. The frittata was bland and seemed to be made with egg mix rather than fresh eggs. The salad was wilted and overly salty. Refills for their weak coffee were $2. Would not go back

Fiorella Polk
Responded on June 28, 2019

Hi Kay, Thank you for your feedback. We truly appreciate you taking the time to leave us a review as we only hope to give our guests the best possible experience. We do hope you join us again either way!

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DT
San Francisco
4 reviews
Dined on June 8, 2019
Overall 4food 5service 3ambience 3

Great location, good menu, wine list is pricey, service is a bit discombobulated for 5:30 on a Saturday.

Fiorella Polk
Responded on June 28, 2019

Hi Dianne, Thank you for the feedback! We truly appreciate you taking the time to leave us a review as we vaule each guest's opinion. We definitely are busy from the start of Saturday evenings, but work hard to give each group the best possible time. Hope to see you again very soon!

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EH
San Diego
3 reviews
Dined on June 2, 2019
Overall 5food 5service 4ambience 5

Brunch was GREAT! The food was so tasty, and not over priced.

Fiorella Polk
Responded on June 8, 2019

Hi Emily! Thanks for the feedback! We love brunch! And happy you do too! Look forward to having you in again very soon!

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SK
San Francisco
4 reviews
Dined on May 30, 2019
Overall 5food 5service 5ambience 5

Date night

Fiorella Polk
Responded on June 8, 2019

Thanks for the feedback, Sarah! Hope date night was a blast!

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KT
1 review
Dined on May 26, 2019
Overall 4food 5service 4ambience 3

One of the best pizza places in SF. A real wood-fired oven makes for excellent crust- thin but will not flop when held horizontally yet chewy. Wine is a bit pricey. Will definitely return.

Fiorella Polk
Responded on June 8, 2019

Hi Kevin! Thank you so much for taking the time to leave a review! We so appreciate the feedback and glad you love the pizza as much as we do! We look forward to having you in again very soon!

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J
San Francisco
20 reviews
Dined on May 21, 2019
Overall 2food 2service 3ambience 2

My expectations were high based on its reputation but I was disappointed in the burrata and also the mushroom pizzas (they both sounded great). Service was good but our dinner was very delayed due to a computer glitch. They comped dishes to make up for it, which helped somewhat.

The service was very good but I don't think I'll return for food that I didn't consider very tasty and somewhat pricey for what I got.

Fiorella Polk
Responded on June 8, 2019

Hi Janine, Thank you for the review! So sorry you didn't have an exceptional time with us, but we so appreciate your feedback as it only makes us better. Computer issues happen from time to time, but we hope you give us a try again very soon!

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EO
Cincinnati
1 review
Dined on May 20, 2019
Overall 5food 5service 5ambience 5

The restaurant was great. The space was welcoming. Our server was engaging but not intrusive. we asked for suggestions and by asking us a few questions she offered suggestions for food and wine. It was a great night. Good neighborhood. Highly recommended.

Fiorella Polk
Responded on June 8, 2019

Hi Elizabeth! So happy you had a great time with us! We try to make everyone's experience awesome, so thank you for taking the time to leaved us a review! We hope to see you in again very soon!

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m
Chicago
1 review
Dined on May 18, 2019
Overall 4food 5service 5ambience 3

Food, wine, and service was amazing. Octopus is a must have. Pizza dough is money. Pasta is amazing. The one only compliant I had was the music selections was a weird mix of Bruno Mars and coffee shop music.

Fiorella Polk
Responded on June 8, 2019

HI Michelle! Thank you so much for taking the time to give us feedback. We truly appreciate you taking the time to let us know how we're doing! We're so glad you enjoyed you time and look forward to having you in again very soon !

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V
San Francisco
1 review
Dined on May 16, 2019
Overall 2food 2service 1ambience 2

Overpriced for average food. Tiny portions....so many great brick ovens places in SF and this falls to the bottom of the list.

Fiorella Polk
Responded on June 8, 2019

Hi Sandy! Sorry you had a less than excellent time with us! We know there is a lot of pizza competition in the city, but do hope to see you again very soon!

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a
San Francisco
4 reviews
Dined on May 15, 2019
Overall 3food 4service 4ambience 3

First time seeing Fritti Fava Beans. Very young tender beans with Sicilian Pecorino. Tasty, wish there were more per serving. Overall food we had was good if a little on the salty side. Stick with Pastas and Pizzas. Main entree serving of Shortribs were good flavoring but two very small pieces with most of it fat. Without finishing the appetizers would have been hungry at the end of the meal.

If your looking for a light meal at a neighborhood restaurant, it's a good choice.

Fiorella Polk
Responded on June 8, 2019

Thank you for taking the time to give us feedback! We truly appreciate all input and hope to see you back again in the near future.

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OT
Los Angeles
1 review
Dined on May 2, 2019
Overall 5food 5service 5ambience 5

Overall great experience and food! Definitely will be back soon!

Fiorella Polk
Responded on May 13, 2019

Thank you for the review! We can't wait to have you back!

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j
San Francisco
23 reviews
Dined on April 29, 2019
Overall 5food 5service 5ambience 5

Fun lively atmosphere. Delicious pizza .....lovew the wallpaper.!!!!
Our server was wonderful

Fiorella Polk
Responded on May 13, 2019

Thank you for the review! We're happy your experience was one worth sharing! Looking forward to having you back again soon!

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OT
San Francisco
1 review
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

Sarah was our server for the night, and went above and beyond to make sure that our night was filled with wine, pasta, and magic!

Give this gal a raise, as she epitomizes hospitality to a tee! We’ll be visiting again soon, and will most certainly be requesting a seat in Sarah’s section.

¡Salud!

Fiorella Polk
Responded on May 13, 2019

Thank you for the review! We're so happy to know you had an experience worth sharing! Sarah is truly a gem and we're so happy you had fun with her. Looking forward to having you in again soon!

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LC
San Francisco
2 reviews
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

The cacio e Pepe and chocolate dessert are not to be missed!

Fiorella Polk
Responded on May 13, 2019

Thank you for the review! The cacio and budino are bomb! Happy you enjoyed them!

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LD
1 review
Dined on April 26, 2019
Overall 3food 3service 4ambience 3

Pizza is not the reason to go to this restaurant. My family was hoping for that. Although tasty - the burnt and chewy crust is the detractor - and the red sauce is no way as good as other pizza specialists. Granted the red sauce on the Nonni's meatballs was delicious - maybe just a tad too heavy for all the other things on the pizza. Octopus delicious. My $22 vegitarian pasta plate was good but not spectacular. Cavatelli that looked like worms, trumpet mushrooms and asparugus - yummy combo - nicea nd salty and creamy, but a bit heavy - which is probably why the portion was small. For $22 I was excpecting more. AS YOU CAN PROBABLY TELL where I am going with this review - totally and completely overpriced. Good food - decent atmosphere - but clearly NOT worth the prices

Fiorella Polk
Responded on May 13, 2019

Hi Lara, Thank you for the feedback as we only hope to offer our guests the best possible experience. We do hope you come visit us again in the near future!

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