FSR is always a hit. The restaurant was really busy, but the staff managed everything perfectly.
We had been here 2x prior and had a great experience. It was our 10 year anniversary and I mentioned that in our reservation and they only person who said anything was the greeter who welcomed us and sat us. Otherwise, no one else mentioned it which if that was the only issue then not the end of the world. However, the service was very bad. Our waiter forgot several things and assumed a few times that certain things had already been done. My wife's meal was cold (one of the higher items on the menu -filet) and we only ordered 2 courses and it took an hour and 40 minutes. I'm sure they where short staffed but when you spend this much money and it's a special occasion you hope to have a better experience. Not sure we'll ever be back.
I am so sorry to hear about your experience Saturday evening. Thank you for bringing this to my attention. Would you mine contacting me so I can make sure the items you never received were not on your check. I wish we had know about he cold filet, I would had gladly taken it off your check and gotten you something else. Please give me a call at 901-523-0877. I would love to make up your experience to you. Felicia
food was really good. extremely understaffed. I felt sorry for our waitress. bartender was bussing tables.
Food was good but service was a bit slow and confused. We were not going to the theatre, so we understood that those diners were getting priority. Appeared to be no action at the bar however and our drinks were slow. Also some confusion over servers. Our server introduced herself with her trainee. Twice later a different server asked to take our order or offer dessert - something our server had already done. Experience was good overall.
This is my first time back to Felicia Suzanne’s in years. Loved the food and service. Will definitely be coming back.
We had reservations at 5:15 for a party of 6 because we were going to the theatre beginning at 7:30. We were the only patrons in the restaurant when we arrived at 5:20. We ordered promptly and it took an hour to get our first course. Our server/service was very slow even though she knew we were going to the theatre as we had stated that and several of us had ordered from the pre-theatre menu. My husband ordered the filet and received the ribeye. The server offered to take it back and cook the filet, but we clearly did not have time to wait! She never apologized or offered a free dessert or anything. I had shrimp and grits which I would not order again. The rest of our party did not have any complaints and enjoyed their food. Since we had a party of 6, gratuity was included and the server asked me if I wanted my change. I was a little taken aback as she had already been tipped and she got my husband's order wrong! Food was also not brought out at the same time which is a big pet peeve. Also, food was brought out with no silverware. Service really needs to be stepped up!!
Thank you for bringing this to my attention. I am so sorry to hear of these service errors. I will bring this review to my staff's attention and we will promptly start some retraining exercises. Did you ask to speak with a manager. I was working that evening i was not aware of any issues. I would had gladly removed the ribeye from your check and certainly sent some desserts for our error. Please call me at 901-523-0877, I would love to try and make up your experience to you. Felicia
Pre. Concert meal. Everything was spectacular. Good is an understatement. Felicia does not disappoint.
Thank you so much! I will share this review with my staff. Felicia
We’ve dined here many times in the past-all great experiences with one exception. Truly appreciated the call from Felicia about our concerns-that shows me a lot about how a restaurant is managed!
I am so sorry for you experience. Did you let your server know that you didin't care for your meal? I was not aware anyone that evening did not enjoy their experience. I would had gladly gotten you something else. Please give me a call at 901-523-0877, I would love to speak with you regarding your experience. Felicia
Anniversary ! Special table and delicious food !
Thank you for spending your Anniversary with us! We look forward to seeing you again soon. Felicia
The food was simply delicious. Cocktails were slow coming out, however still very tasty. The waitress also forgot our bottle of wine for a while. We were informed the beautiful patio was unfortunately only available for cocktails not full entrees- what a shame on such a beautiful night! Will definitely try again though!
Thank you for dining with us. So sorry for the missteps. I will share this review with my staff. We look forward to seeing you again soon. Felicia
Great food, our server Toni was great, she took great care of us
This is a great place for any night and any occasion
Thank you for dining with us and for the lovely review. We look forward to seeing you again soon. I will pass this review along to Toni. Felicia
Thank you for the lovely review. Felicia
Everything was delicious and the atmosphere was great. This is an upscale restaurant but it is not stuffy or overpriced. Very relaxed and comfortable (no coat and tie required 😁). I look forward to my next visit.
Thank you for the lovely review. I will pass this along to my staff. I look forward to seeing you again soon. Felicia
Food was excellent will definitely be going back and allow ourselves more time to enjoy.
Thank you for dining with us! Please let me know when you are back at FSR so I can make up your service experience up to you. Felicia
FSR is our favorite downtown restaurant. We've never had a bad meal, the service is always great, and it's the best restaurant if you actually want to talk to your dinner date- not shout at them. Chef Felicia and are team are the best!
Service was very slow to start but the restaurant made up for it by comping the drinks. fsr is always a treat, the hospitality is always on point, and I would recommend as the best downtown restaurant in Memphis.
What a special time we had at Felicia Suzanne’s! The lovely owner greeted and seated us at a quiet table for two. Our food was indescribably delicious. The food presentation was beautifully dramatic and yet everything was put together in such outstanding taste. YUM! It was pure indulgence. We look forward to going back.
One of the best meals I’ve ever eaten. I would highly recommend it!
Visiting Memphis, and decided upon this place and so glad we did! Our server, Toni, was gracious and informative, not only about the foods but the history of the building and establishment! The food was outstanding! Our party of 4 had began with the FSR Plate which was an adventure of tastes and textures; we loved it! Then shrimp and grits, lamb shank osso bucco, filet of beef tenderloin, and gulf fish; all of which was served beautifully plated, and each entree was exceptional! Since dinner was so great we HAD to try dessert, which was such a wonderful ending to our experience!
The food was good, I had no real complaints on that. I liked the oysters of love. The place was adequate it was just the service was really slow. I'm thinking they were short staffed that night. I'd tell them to expect it to be slow and stick to the apps.
Great people and Great Food! The Gulf Fish was excellent and also the Shrimp and grits !
I have been to Felicia Suzanne's for Friday lunch several times, and it is always wonderful! This time was extra special because it was my birthday. Every staff member we encountered enthusiastically wished me a happy birthday, and they even had some festive confetti scattered on my table when we arrived. If I lived closer, I'd be there every Friday!
Service was outstanding, and the apps and mains were perfect. Only thing that kept food from 5 star was overly burnt Crème brûlée top that gave a bad flavor, filling was good though!
An exceptional restaurant. Food is very good. My wife had Salmon and I had filet. Both cooked perfectly
The food was very good. Inventive choices. Cooked perfectly. The service was ok. Everyone was polite. I had higher expectations of the service. It was our 35 wedding anniversary, I noted this in my comments when reserving our table. The only time it was mentioned/acknowledged was upon entry to the restaurant. We really went out of our box choosing this restaurant. We have not had the privilege of fine dining very often in our marriage due to family dedication, raising our children. I had dreamed of having this opportunity for years. Maybe I expected too much, since we are common people.
Our server was great, I forgot her name but a lite skin African American, she was nice and very knowledgeable with the menu, all the staff was very nice and all work as a team, highly recommended
Find a good drink and order the chicken livers... by far the best I’ve ever experienced.
Felicia Suzanne’s has become our go-to place for date night. Quality and service are second to none. I’ve tried most items off the menu and have not been disappointed. This past weeks fish special was great. Very well run and though not cheap, it is worth every penny I don’t mind paying for great food and great service. We WILL be back!
Felicia Suzanne's is a must for anyone living in or visiting Memphis! The service was impeccable and the food outstanding. I highly recommend this amazing restaurant.
Everything was excellent, food and service wise. I’m personally not a fan of the bench wall seating with barely one person width between seats. Not a very intimate seating arrangement for fine dining. But will be back‼️
Great atmosphere, wonderful service and the food was outstanding.
Awesome meal! Entire party of 6 loved everything about the drinks, food and service!!
This was my second time to Felicia Suzanne's, and just as with the first visit, it did not disappoint!
Cuisine was spectacular, especially the meat pie starter and the short-rib & egg cheese toast! Great Pinot Noir by the glass. Unstuffy down-home ambiance. Fun dining!
Excellent in every way, as always!
This is the first time we have been back since our last time in June for our anniversary. We brought a friend from NYC because we wanted to end her trip wish something amazing and very local to the area. She had an amazing time and absolutely loved the food. The staff was amazing, and as always, the food was to die for. I told my wife next time, we must do the chef table one night. Thank you again for a great evening!
I had the pasta. My wife had the fish. Simply Incredible down to the last bite. Eat at this special place.
All the decor was outdated and very dusty. And my steak came out with a hair obviously on the rim of the plate. The food was Good though. And the waiter didn’t asked way to much.
Thank you for bringing this to my attention. I am so sorry for your filet. I was aware of a similar situation on Saturday regarding a hair on a plate our plate. Seth was taking care of the guests that evening. He promptly removed the steak from the check & offered to replace the item at no cost to the guest. Was that you on Saturday night? I will share this review with my team and make sure they understand the seriousness of this situation. Thank you again for dining with us. Felicia
Great food and experience!