Famous Dave's - Rancho Cucamonga
When we arrived for our reserved time, the hostess explained that they don't honor reservations made on open table during the weekend and that if we wanted to wait it would be 1.5 hours. It's unacceptable that a restaurant chooses to partner with a serviced like open table and then refuses to honor the reservation made. I will never return to this Famous Dave's, and quite frankly given that it's a chain establishment this experience is enough incentive to avoid all of their locations.
They were not able to view Open Table reservation, but did honor it and seated us after only a short wait. However, taking our order, waiting for food, waiting for a tray for leftovers, waiting for bill all took 15-30 minutes and multiple requests. Finally left cash and left as no one came back to table. Dropped bill and left so fast I was unable to pay with card. Tried to pay at register, but was refused and told to wait at table for waitress who never came back. Different servers would check but not come back. Food was barely warm. This was supposed to be a special annual meal with my daughter. It was stressful and disappointing. Service and food last year were better and it was busier last year. I felt bad because people waiting could've been seated much sooner if service had been better.
My son’s 18th birthday dinner
Great place to be with family and friends. Great food, drinks were awesome and service was great. I didn’t have too much of a hard time unlike most places I’ve been
Service was slow for the amount of customers. The food was okay. I feel like I paid too much for what I got.
Perfectly cooked ribs and southern style fixings. Choice of 5 BBQ sauces. Got to love it!
This was my first time using the Open Table app. I was able to reserve our table for 2 en route. The timing was perfect and we were able to be seated as soon as we arrived.
I would like to make this an annual reservation. This was my mother-in-laws favorite bbq place and we lost her last September. She was a very beautiful woman inside and out so we will continue to celebrate her beautiful life every May 24th and I hope we can continue to celebrate it at your location.
Fabulous! We arrived half hour earlier than our reservation time. The staff seated us within minutes. Our server promptly fought us drinks and kept them coming. The food was delicious and the service was spot on!
Food came out pretty fast and our waiter took excellent care of us and made our visit very pleasant!
Our server was super nice and was really helpful. I feel bad that opentable let us schedule a reservation right before they closed!
Famous Dave's is one of my favorite BBQ place. Food is always good & good customer service.
Amazing BBQ and great service!!! We feasted and then got dessert. It was a treat!
Food was great. The only problems we had is they did not have a few things we asked for. They did not have lemonade. They did not have any drink menus available. My friend ordered a beer and he had to wait about 20 minutes for them to change the keg. We didn't stay long after eating because there was a toddler sitting behind us crying loudly because he wanted his parents cell phone.
We sat down at our table on New Year's Eve and the server came to take our drink orders. She immediately announced that there was no soda available - so several of us ordered lemonade. She then came back and told us that there was no lemonade - really??? So we drank water and a couple of our guests ordered a bottle of beer because there was also no beer on tap. We had to keep grabbing our waitress for things that we needed and the restaurant was not even busy but it seemed that there were only 2 servers, that we could see working. It was not really a great experience :-(
Was disappointed. We love FD on the east coast but this experience was not the best. We had a reservation yet had to wait 45 minutes to be seated and the food was over cooked. The restaurant appeared to be overwhelmed on a Saturday night. It might be just a bad night but if you go, prepare for a long wait at all parts of your visit.
It started kind of bad. We were sat down and forgotten for about 20 minutes other guests that had arrived after us had gotten drinks and appetizers we had to get one of the employees attention to actually get noticed. Well we happen to let employee Martin know what’s going on and he changes our whole experience completely around he takes our drink order immediately and promises to make our experience better. He gets a server from the bar named Jessica and she was amazing made us feel very welcome and she just has the best personality. I felt as if I was a celebrity or in a VIP section. She was unbelievably attentive to us. Thank you so much for making our night so great and of course the food was finger licking deliciousness! Thank you Martin and Jessica you’re both awesome.
Our waiter took over 40 minutes to come and take our order. When we arrived they put us at a booth quickly, but my husband was not comfortable in this booth. After waiting about 10 minutes in this first booth our waiter came and we asked if we can be seated at another table. Quickly, he moves us to another table and told us our waiter will be with us shortly. 40 minutes went by and everyone waiter and hostess walked pass us. Then finally one waiter came to us and asked if we have been help? We told him “no” and he quickly asked for our drink order, and brought us our drinks and took our order and said he will let our waiter know. And guess what??? Our waiter was the first waiter we saw and moved us to a different table!! Never did he apologize or anything. Very unprofessional!! Not going back!!!
The customer service from the greeter to the waitress was poor. We waited over an hour to get our food and it was luke warm & buns were soggy. The kids chicken nuggets were too spicy from the pepper for them to enjoy. And the manager only compensated us with a coupon for a free appetizer. I would definitely not recommend this location. I was very disappointed.
Birthday lunch with family
I made reservations for 7:00pm and arrived early. I was told it would be 10 minutes before our table would be ready for 14 people. We didn't get seated till 7:45pm and was told they couldn't do anything for us. Talk to the manager and he offered no solutions or free appetizer for the inconvenience. I will never use them or go to this place again!
Food was great, atmosphere was a great match. Would definitely schedule future get togethers based on this experience.
Some of the meat on our feast was cold. Msrgsritas were all lime juice sent them back for rum punch which was good.
Great experience .. would recommend to anyone. Really good food