Famous Dave's - Oswego
Food was great and the server was engaging. My one complaint is it took an hour from the time we ordered to the time we got our food. I get it was Valentine’s Day and they were busy, but the wait was excessive.
We waited almost an hour and a half for our food. We were very hungry after waiting that long.I know it was Valentine’s day so it would be busy, but we weren’t even offered a salad or corn bread to curb our appetite and apologize for the extreme wait for food. We made plans for our kids, and I was excited to go out for dinner with my husband, but our romantic dinner was ruined by the wait so we had to rush & eat to get back to our kids. Now we aren’t really wanting to go back to Famous Dave’s, but we used to like it which is why we went.
2 out of 4 plates the food was cold, the manager was very kind and brought back a very hot plate, by the way the place was not busy.
Thank you for the feedback. We appreciate the opportunity to correct our mistakes and we are glad to hear you were pleased with the recovery. I hope you will give us another chance at wowing you in the future!
Me and my wife and daughter had a reservation at this location at 7:45. We were seated at around 7:50. We knew what we wanted already so we ordered our food right away as well as two alcoholic beverages. 25 minutes goes by and at 8:15 the only thing that we had on the table was 3 waters. No one had been back to check on us and we hadn’t even gotten our drinks yet. It was a bit crowded but not to the point where it should have been overwhelming for employees. Now it’s 8:30 and still no drinks or anything. The table we are sitting at had a clear view of the kitchen area and my wife watched a girl who was a server come from out on the floor and then go to the microwave and opened it and touched some corn with her bare hands to make sure it was hot and then went to serve it to a table. 😳at this point we were fed up and asked to speak to a manager to express our concerns. Another server comes to the table saying the manager was busy but she would be over when she could, so we expressed our concerns to her and she said she would tell the manager and check on our food and drinks personally.(still no drinks by the way) 10 minutes later the manager (JESSICA ARCISD)comes to the table apologizing and saying she would check on our drink order and told us that our food had 7 orders in front of it. We expressed our concerns and now gave her an opportunity to do something. 10 more minutes go by and around 8:50 my wife goes to the bar herself and our drinks are already made and just sitting on the bar counter with no bartender in sight. Smh. So we finally get our drinks but are still waiting for food. (Don’t forget we have a 5 year old with us that is waiting and hungry as well.)20 more minutes go by and around 9:15 the manager walks by our table again and noticed that we still did not have food and told us she would check on the food. She comes back 5 minutes later saying that our ticket was lost 🤬I will never eat at Famous Dave’s again because of this experience.
Famous Dave's - Oswego offers takeout which you can order by calling the restaurant at (630) 551-4733.
Famous Dave's - Oswego is rated 3.8 stars by 4 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.