Service was decent but not particularly friendly. The food was average at best. Chicken was over cooked.
The food was excellent and I would love to go more often.
Very nice atmosphere, great service, and beautiful food presentation. Unfortunately, one meal was undercooked, and one was overcooked.
This was supposed to be a festive buffet for Christmas Dinner. We couldn’t get an earlier table, so waited until 8.45pm, we wish we hadn’t. Not sure where the festive was but apart from a few snowmen the room wasn’t very festive. The food was terrible and looked like it has been sitting out for hours and the roast element of the buffet was again very poor. The roast beef was so rare that blood was dripping off the serving dish. The turkey was very dry and the potatoes weren’t roasted but new potatoes put in the oven for a few minutes. Such a disappointment for our family Christmas meal. It was also very very very expensive.
Very nice atmosphere and the food excellent. Very wide range of dishes and cooked to perfection. Busy evening and felt a little rushed by waitress who presented the bill the minute we sat down with dessert...even though there were plenty of other tables free and no line up.
Xmas Day Dinner: 1st Sitting - Quickly run out of turkey & pork and not replenished . . .this is Xmas! - oysters stale & dry - hot seafood excellent - labeling misplaced & somewhat confusing - wine selection poor - no obvious explanation as to how some displays were to be utilized - there should have been other options for fresh fruit than simply squering pieces for dipping - anything wrong with a goose at Xmas? - this was the reason we cancelled our brunch reservation for Boxing Day - we felt the Hotel had fallen far short of the quality we've experienced many times in the past years.
Buffet was comparable to the Wynn hotel in Vegas, smaller but food quality was strong. Overall staff was very good. Server we had was displeased with the amount of tip we left and didn't hide it. We felt it was reasonable since he got us one set of drinks and cleared one set of plates. We or others did the rest. The overall experience was overpriced at $85 per person. I would likely go back as a special occasion but not often due to the price. After spending that plus parking plus other costs at the Hotel I didn't appreciate the attitude of the serve, left a bad taste for the evening.
Excelente servicio , atención y muy buena comida.
While the service is warm and friendly, the food offerings are just odd. They seem basic, but they all had a strange twist that left out entire group with full plates and a large dinner check. Total misfire which is too bad given the wonderful hotel experience. Skip this spot for one of the many other offerings at the Fairmont.
This is the first time I didn't enjoy the Sunday brunch there. Not sure if that was because we were the last seating or the quality of food went down. There was not that much to choose to compare to what I was used to dine there for the last 20 years. Really disappointing, especially after paying $49.00 plus per person. The dessert table was not great either.
Beautiful buffet with excellent service! Always a special treat to eat at the Banff Springs!
Went for brunch with Santa- delicious offerings replenished frequently, great service, lovely touches for the holiday season. Nearly everything we tried was very tasty, nothing was bad (a few things not our favourite). Totally out of the ordinary dishes as well as perfectly executed classics. Very accommodating for our daughter. Santa and Mrs. Claus aesthetically legit and friendly.
We have been going for brunch at the Banff Springs for many years now as part of our Christmas tradition but I think this may be the last. Service was excellent but the food was a big disappointment this year both in quality (overdone meat, cold food) and quantity as it seemed there were fewer choices than previous years (specifically seafood options). We expect more for our money than we got this year and it’s a shame as it’s always been something we’ve looked forward to at this time of year.
Waiter, Matthew was very nice and personable, great staff!
Brunch with Santa! It was a wonderful time!
Wow. Seriously the most amazing brunch buffet ever. Pricy but totally worth the splurge.
Been here a few times and loved it every time.
Would love to go there again.
I hope they open the noodle bar again.
Service was GREAT! Wonderful staff. It’s a shame that “brunch food” is so expensive. It would have been fine if the quality was better. Unfortunately the majority of food was very bland. So tasteless. The only thing that was up to par was the bread pudding with caramel sauce. That was delicious and the highlight of the meal. The tiramisu broke my heart! My favourite dessert that tasted like nothing. Tell your chefs not to be afraid of flavour. Especially if you’re charging so much for food that Dennys could have cooked better for a 1/4 of the price. I am hoping to try dinner there and hope it’s better than the brunch. Fingers crossed!
Great food overall and the service of Janelle was exceptional. I left a $ 20 tip for her after she authorized my Credit Card but for some reason that amount was not charged and I feel really bad she did not get it.