Factory Steak and Lobster - InterContinental Costa Rica

Factory Steak and Lobster - InterContinental Costa Rica reviews from people who’ve dined at this restaurant. Based on recent rating.

1. S

   Sergio

   Costa Rica4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Extraordinario surf & turf exquisito vino mexicano fuera de serie una grata experiencia
   

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2. J

   Jenny

   Vancouver / British Columbia1 review

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   As returning customers, we have always appreciated the dining experiences at this restaurant, located within a prestigious 5-star hotel. Given the setting, one naturally expects a certain standard of service and food quality. In the past, our experiences have reflected that. However, our most recent visit was unfortunately a major disappointment. We ordered a crab cake, priced around USD 20 for a single piece. When it arrived, we were surprised to find that the inside was merely lukewarm rather than hot and melty, as a properly made crab croquette should be. Concerned, we immediately placed the crab cake back onto the plate and informed our server, expecting the restaurant to bring out a freshly prepared replacement — as would be standard in any reputable establishment. Shockingly, instead of a new crab croquette, the kitchen simply re-fried the same crab cake we had already cut into — and returned it to us, now split into four pieces from where we had already touched it with our utensils. While it’s true that high frying temperatures can kill bacteria, it is still highly unsanitary and unprofessional to re-cook and serve food that has already been cut into and potentially contaminated. Moreover, after the re-frying, the crab cake became extremely dry, completely losing its original flavor, juiciness, and texture. Frankly, I cannot understand how any chef — especially one working in a 5-star hotel restaurant — would find this acceptable. Adding to the disappointment, during our meal, our water glasses and wine glasses remained empty for long periods. Servers were standing around chatting instead of observing the dining room and attending to guests' needs. We ended up refilling our own wine and had to request water refills ourselves — something that should be proactively managed at a restaurant of this caliber. We regularly dine at the neighboring restaurants within the same hotel and have never had to ask for such basic services.
   

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3. E

   Esteban

   Las Vegas5 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exc nos gustó mucho volveríamos nuevamente sin problema
   

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4. S

   Suzanne

   Yosemite2 reviews

   5.0

   Dined on April 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ordered lobster tail and got 2 of them!! Very scrumptious.
   

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5. E

   Esteban

   Las Vegas5 reviews

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exc nos gustó buen servicio buena comida buen precio !
   

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6. R

   Robert

   South Carolina3 reviews

   2.0

   Dined on February 12, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   It was a ok. Nothing special about it. Just a ok (overcooked) meal at a convenient place if you are already at the hotel. It is a little pricey for what you get. they do NOT understand the word RARE (cold red center) - my steak was over cooked. My wife's fish was overcooked (hard and firm) and my colleague's salmon was also overcooked. If you are in the hotel - fine. Eat there out of convenience. Not worth driving to for dinner.
   

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7. E

   Esteban

   Las Vegas5 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exc volvería fácilmente me gustó mucho calidad muy amables
   

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8. e

   enrique

   Costa Rica32 reviews

   5.0

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Buena comida excelente la carne y magnífica la atención volveré
   

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9. K

   Kathryn VIP

   West Palm Beach10 reviews

   4.0

   Dined on December 19, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had the most delicious burgers - perfectly cooked, topped with Brie, caramel onions and slivers of grilled portabello. Excellent bun and outstanding fries. Nice glass of Merlot accompanied the meal.
   

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10. K

    Katherine

    Costa Rica1 review

    5.0

    Dined on November 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Es de mis restaurantes favoritos para una buena carne y una buena botella de vino tinto (submission), en la terraza. Mi corte favorito es la Entraña y para quienes les gusta menos grasa les recomiendo el New York que viene en mar y tierra con langosta.
    

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