Eter Rooftop Lounge- Ciqala Luxury Suites

4
icon/ic_reviewCreated with Sketch.
148 Reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
Puerto Rican
An elevated experience for cocktails, great food, sunsets and the most amazing 360 views of San Juan.
What 148 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.9
food
3.9
service
4.4
ambience
3.7
value
Noise · Moderate
88% of people would recommend it to a friend
Sort by
Filters
OT
San Francisco
3 reviews
Dined on January 14, 2020
Overall3food5service1ambience5

Could not actually experience the food quality as staff members were busy wiping out tables and chairs on the rooftop after a heavy rain, completely oblivious of our presence.Although I have to admit that the view is truly spectacular.

PG
New York Area
1 review
Dined on January 1, 2020
Overall1food1service1ambience1

Non existing service, not even awful. Very bad reception and accountability. Out of all tables, only one have been served. People left after 1.5 hours with no food at all

Eter Rooftop Lounge- Ciqala Luxury Suites
Responded on January 12, 2020

Dear Mr. Paolo G. I want to apologise for the inconvenience that you went thru in your dinner. I can assure you that is not our standard for our clients to go thru that experience. Unfortunately we went thru some unexpected situation in the kitchen that made us not strive to our standard. I cordially invite you to give us a second opportunity to meet your expectations. Please do not hesitate to ask for me. Sincerely, Jose J. Sterling GM Eter Rooftop

Report
OT
Italy
4 reviews
Dined on January 1, 2020
Overall1food1service1ambience1

The wait was about 1 hour and 32 mins for " i m sorry we don't know what happens in the kitchen" and they got us back after an hour, before not even being considerated. Staff and food very poor. Rooftop nice but not awesome

Eter Rooftop Lounge- Ciqala Luxury Suites
Responded on January 12, 2020

Dear Mr. Anonymous. I want to apologise for the inconvenience that you went thru in your dinner. I can assure you that is not our standard for our clients to go thru that experience. Unfortunately we went thru some unexpected situation in the kitchen that made us not strive to our standard. I cordially invite you to give us a second opportunity to meet your expectations. Please do not hesitate to ask for me. Sincerely, Jose J. Sterling GM Eter Rooftop

Report
OT
New York Area
2 reviews
Dined on January 1, 2020
Overall1food1service4ambience3

If you don’t have google maps and common sense, you will not find this place. It is on top of a condo building. Seating- small tables and the chairs were very low. It was very dark to the point where they give you a flashlight to read the menu. Drinks were delicious. The piña colada and the passion fruit beer was amazing. Our waiter was amazing, attentive although busy, even offering to take pictures of us. The manager was also very kind. Unfortunately, our food took over an hour to come out and it was not eatable. The monfongo was cold and had the consistency of play doh. The manager nicely offered to remake it, and we allowed her to, but it came out tasting like they put it in the microwave. It’s a bit overpriced for the area as well. Go for drinks, apps and the view.

Eter Rooftop Lounge- Ciqala Luxury Suites
Responded on January 12, 2020

Dear Mr. Anonymous. I want to apologise for the inconvenience that you went thru in your dinner. I can assure you that is not our standard for our clients to go thru that experience. Unfortunately we went thru some unexpected situation in the kitchen that made us not strive to our standard. I cordially invite you to give us a second opportunity to meet your expectations. Please do not hesitate to ask for me. Sincerely, Jose J. Sterling GM Eter Rooftop

Report
OT
Los Angeles
1 review
Dined on January 1, 2020
Overall2food1service2ambience5

Amazing view and loved the scene, but service was way too slow (waited 30 min for drinks and waited 1 hr 40 min for food), and food was not great (steak undercooked, eggs Benedict undercooked, mahi mahi overcooked, potatoes undercooked).

Eter Rooftop Lounge- Ciqala Luxury Suites
Responded on January 12, 2020

Dear Mr. Anonymous. I want to apologise for the inconvenience that you went thru in your dinner. I can assure you that is not our standard for our clients to go thru that experience. Unfortunately we went thru some unexpected situation in the kitchen that made us not strive to our standard. I cordially invite you to give us a second opportunity to meet your expectations. Please do not hesitate to ask for me. Sincerely, Jose J. Sterling GM Eter Rooftop

Report
OT
New England
5 reviews
Dined on January 1, 2020
Overall1food1service1ambience3

This was the worst experience in dinning. We waited 2 hours for the food and then they told us they could not say when the food would arrive. We waited 35 minutes to be served water. They have a dysfunctional kitchen and the staff apologizes but cannot get food out. The owner, Osvaldo, does not have a clue of how to run a restaurant. When the table next to us told us to not keep waiting because they had waited more than 1.5 hours and the food was terrible, we decided we had enough. Terrible place. The view is terrific but just go for drinks and prepare to wait!!

Eter Rooftop Lounge- Ciqala Luxury Suites
Responded on January 12, 2020

Dear Mr. Anonymous. I want to apologise for the inconvenience that you went thru in your dinner. I can assure you that is not our standard for our clients to go thru that experience. Unfortunately we went thru some unexpected situation in the kitchen that made us not strive to our standard. I cordially invite you to give us a second opportunity to meet your expectations. Please do not hesitate to ask for me. Sincerely, Jose J. Sterling GM Eter Rooftop

Report
OT
Caribbean
1 review
Dined on December 31, 2019
Overall3food3service4ambience4

Great view.

E
Seattle
1 review
Dined on December 29, 2019
Overall3food5service3ambience5

Would recommend off peak dates and hours. Food is good but kitchen is not equipped to handle large volumes around Christmas time. Took over an hour to put first appetizer on the table, even longer for entries.

OT
New Orleans
4 reviews
Dined on December 29, 2019
Overall4food5service4ambience4

Great roof top restaurant. Food was delish. Took awhile to recover everything but once we did it was great. Not many options for vegetarians at all. They do allow for any sort of request to change the dishes for dietary restrictions so that was a bit frustrating. It’s a dark rooftop so be prepared to use the lights provided or your phones to see the menu or food.

OT
New England
3 reviews
Dined on December 28, 2019
Overall5food4service5ambience5

Great atmosphere
Great food
Amazing service

n
New York Area
1 review
Dined on December 28, 2019
Overall5food5service4ambience5

Beautiful location
Steak was awesome and so was the seafood pasta.

MS
1 review
Dined on December 28, 2019
Overall2food2service3ambience3

El servicio es excelente, pero el tiempo que transcurre entre pedir aperitivos y recibirlos tomó una hora> La comida tardó una hora adicional, puy desabrida, sin sabor. Muy caro para una comida no tan buena.

Eter Rooftop Lounge- Ciqala Luxury Suites
Responded on January 12, 2020

Estimada MayraS, Quisiera formalmente disculparme por lo sucedido en su noche. Le puedo asegurar que no es nuestro standard como anfrition de su cena. Tuvinmos un percance con la cocina que tuvimos que atender. Me gustaria que nos diera una segunda oportunidad para llegar a sus expectativas como otro publico a tenido la ventaja de tenerla. Ppor favor no dude en comunicarse conmigo, Jose J. Sterling GM Eter Rooftop

Report
VM
Munich
2 reviews
Dined on December 25, 2019
Overall5food4service5ambience5

The food is ok, but nothing more. the cook must still work on his skills. everything else is good

OT
Denver
1 review
Dined on December 25, 2019
Overall5food4service5ambience5

Had a lovely meal with my wife.

Eter Rooftop Lounge- Ciqala Luxury Suites
Responded on January 14, 2020

Thanks so much for your visit and review, see you soon. Sincerely, Jose J. Sterling GM Eter Rooftop

Report
OT
Chicago
8 reviews
Dined on December 24, 2019
Overall3food2service4ambience4

Come here for the view and space. The food is overpriced and you'll leave starving. Kitchen took forever and forgot our appetizers altogether, cocktails are overpriced so stick to the beers.

The view especially during fireworks season, is stunning.

OT
Dallas
4 reviews
Dined on December 24, 2019
Overall3food4service2ambience3

Food was great, Service was super slow, nice location and SJU city view.

P
1 review
Dined on December 24, 2019
Overall1food1service3ambience1

The waiter was nice and kind. The kitchen was not prepared to receive so many people on Christmas Eve, we waited 3hrs for our main course, the steak was not the best for the price. The music was to loud.

E
Denver
16 reviews
Dined on December 23, 2019
Overall5food5service4ambience5

Amazing place! The food was prepared nicely and is very high quality. The views are spectacular!! Our waitress was obviously new but did a good job. We would put this on our “must go there” list.

CD
New England
2 reviews
Dined on December 20, 2019
Overall5food5service5ambience5

Stepping off the elevator into a rooftop party was a bit of a shock but when seated enjoyed the festive holiday vibe. Server Raphael’s suggestions were excellent especially the ceviche in avocado and the guava/cream cheese turnover for dessert. Great spot for people watching with a spectacular view.

T
1 review
Dined on December 19, 2019
Overall5food5service5ambience5

the place is great , the view is very nice , the staff is very friendly BUT:
the prices of dishes are too expensive !!!

SC
1 review
Dined on December 11, 2019
Overall4food3service5ambience5

Lo mejor es la vista y las atenciones de las meseras. ¡Gracias!

Report
OT
New Orleans
1 review
Dined on December 8, 2019
Overall5food5service5ambience5

Awesome view of the city

DA
London
1 review
Dined on December 6, 2019
Overall4food5service4ambience5

A wonderful venue for a birthday celebration. We enjoyed the lively atmosphere, excellent rooftop views and ambiance. The food was fantastic loved the fusion of flavours- excellent and would highly recommend on a trip to Puerto Rico!

OT
New England
1 review
Dined on November 28, 2019
Overall3food4service3ambience4

It is an excellent ambiance, food is great but service needs improvement.

OT
1 review
Dined on November 27, 2019
Overall5food5service5ambience5

Great place! Their stuffed mofongo is delicious!

FC
1 review
Dined on November 27, 2019
Overall5food5service5ambience5

El lugar tiene una vista hermosa a la bahía y a Miramar, el servicio excelente, el precio de los cócteles un poco sobreprecio. La comida buena.

Report
DO
1 review
Dined on November 23, 2019
Overall4food5service5ambience5

Tiene vistas muy bonitas. La atencion en el lugar muy buena, aunque no tenían nuestra mesa preparada y la botella que habíamos pedido con anticipación para una sorpresa en el momento.
A pesar de que pedimos mesa en el exterior, al llegar nuestra mesa estaba al lado del ascensor, y tuvimos que esperar pars que nos dieran otra.
Como fuimos para celebrar un cumoleaños, nos hubiera gustado que los detalles estuvieran listos a nuestra llegada.
De resto, todo excelente

Report
OT
New York Area
6 reviews
Dined on November 22, 2019
Overall5food4service4ambience5

Double check my reservation and my husband love his Birthday dinner there's. Eter owns us nothing! HIGH Marks for everything esp. Michelle our waitress

OT
1 review
Dined on November 15, 2019
Overall4food5service4ambience4

Great spot and great good.

AB
1 review
Dined on November 14, 2019
Overall5food3service5ambience5

The view was amazing and it was perfect for a date night. I booked the reservation on line and I requested drinks and they were on the table when we got there. The service was amazing.
A little pricey but you’re paying for a good view.

LC
Cambridge
2 reviews
Dined on November 7, 2019
Overall5food5service5ambience5

Great night, good food and cocktails. Fab service and fun atmosphere x

OT
Tampa
6 reviews
Dined on November 1, 2019
Overall1food1service1ambience1

I reserved a table on the open rooftop, but upon arrival, was told by the hostess that my table would be inside. When I spoke to the manager, I was told that it would be at least an hour and a half wait for a table on the rooftop that I had reserved, and was instead offered a much inferior table on a small, cramped balcony on a lower floor. The manager told me that there was a "problem with OpenTable" that allowed too many bookings for rooftop tables. They obviously knew well before my arrival that they wouldn't be able to seat me at the table I had reserved, but didn't bother to contact me so that I could choose reschedule, hoping that I would just accept a regular inside table, which is both greedy and incredibly poor management. Looking back at other reviews, I see this is a recurring problem, and OpenTable should stop offering reservations at restaurant. I don't recommend this restaurant at all.

M
Philadelphia
18 reviews
Dined on October 26, 2019
Overall5food5service5ambience5

It was a birthday dinner and all went well with food and service from Luis Parrilla. Thank you!

PL
1 review
Dined on October 25, 2019
Overall5food5service5ambience5

My best friend and I had a relaxing, enjoyable and well deserved girls time having dinner at this beautiful rooftop. Our waiter was delightful and attentive. The food was delicious and of good portions. The wine selection was perfect. I was glad I found this gem! The view was really nice as well! They have a bar and a pool, we didn’t use but was a cute detail that added to the cool ambience. A huge plus for me was that they had vegetarian friendly options in their menu!

DR
1 review
Dined on October 4, 2019
Overall5food5service5ambience5

Excellent service...great food....We loved it and would go again.

OT
New England
1 review
Dined on September 17, 2019
Overall5food5service5ambience5

We went for our honeymoon

OT
Caribbean
1 review
Dined on September 5, 2019
Overall5food5service5ambience5

Great place !!!

NM
Miami
1 review
Dined on August 23, 2019
Overall4food4service3ambience4

Service was a little slow, but the venue, staff and food was really good! I plan to come visit again the next time I'm in PR.

FF
San Francisco
6 reviews
Dined on August 10, 2019
Overall4food4service5ambience5

Beautiful view and nice atmosphere. Make sure to go when it’s not raining.

FV
Caribbean
7 reviews
Dined on August 10, 2019
Overall5food4service5ambience4

Great service! Food is very good.