At Encore Teppan, we love to be the pioneer! We have customized the largest integrated teppan grill table in the United States today, offering a brand-new model that sets us apart. Our largest teppan table can accommodate up to 30 people, so all of your family and friends can sit together, enjoying fresh quality food in a cozy, intimate and festive environment unlike any other.
Encore Teppan team is passionate about hospitality and delicious eats. The smiles of our guests are what drives us everyday to exceed expectations and deliver an excellent dining experience.
Restaurant needs to a better job training employees, starting with the manager. Customer service is paramount in this industry. There is no excuse for seating a party of 7 for close to an hour before being asked if everything was okay. This is a Teppan style restaurant. Sitting around waiting for the chef to show up with no warning that they “were busy” is absolutely unacceptable.
Upon reaching out to the on-duty manager, instead of apologizing, the first thing out of his mouth was “didn’t anyone tell you our chef rotation was messed up?” Really? I’d that my problem ?? Additionally, I’m trying to have a discussion with the manager and he starts looking all over the place and not looking at me. I though this was extremely rude.
Open Table needs to make it very clear that reservations are for non-teppanyaki services. Who wants to go to a Teppan restaurant, order from a menu and have the food prepared in the back of the kitchen?
In closing, you’re better off going to Benihana. Much better restaurant management, larger venue, and quite frankly, the food is very comparable.
I made reservations for 5:30 on a Friday evening to celebrate my Dad and Father in law’s Birthday. When we got there , we were seated promptly, but didnt have anyone take our drink orders for at least 15 minutes. It was 6:00 by the time we got drinks and another 15 minutes passed before anyone took our food order. Its seems apparent to me that Encore is under staffed. This has been an issue for the last 3 or 4 times we have gone there. Service is not what it used to be anymore. Its a shame because the servers are very friendly and the food is amazing , but lack of employees hurts the dining experience. Nobody wants to wait an hour for their food! I hope management figures this out before people stop coming and they are forced to close the doors.
We had a reservation, but the wait staff was understaffed so it took over 20 minutes to prepare our empty table for 13 people as they had to clear it. They weren't keeping up with the clearing of tables. Then it took another 15 minutes for the server to come around. And another 10 minutes for our chef because the range wasn't hot enough. Despite the wait, I would recommend it because the show was unique. They cooked popcorn on the range. That was a first for any Teppan restaurant we've been to. Liked the show and enjoyed the food which was good. If it weren't for the 45-minute wait for a table that was already empty when we arrived, I'd give it a better score.
understaffed and poorly managed. Waitress and chef were nice.
Waited for food for 2 hours on an empty Sunday early evening. Waiter forgot to put in our order. He didn’t bring dessert for birthday celebration because said “ you guys don’t really want it right?” He was talking with guest he knew at the bar though. After being patient I requested the manager. He seemed lost and didn’t know what to do. He never came back to check on us. Nice place been here a few times even had a party but this was the worst.never again.
Service has just really been great here lately. They have found their groove. The food is excellent. The drinks were delicious and the servers were attentive. All in all, wonderful
We try to meet our usual group of friends at least once a week for drinks and dinner and we usually end up at Encore because of the great service we get from Quinton! The sushi is always presented in a beautiful fashion and is very fresh. It can get very noisy once the Teppan grill opens at 5:00 so get there earlier if you want to just chill with drinks. The only negative remarks I have are regarding the slow delivery of food . We had a group of 6 and some of us were already finished eating our first and second course of sushi before others had gotten served anything. I think they need more chefs. This was a Friday evening and they should have been more prepared. Other than that I still give Encore 5 stars for food quality and great staff!
This is a great teppan. Our Chef Rodger was the best. He had us laughing and eating garlic infused buttered popcorn and watching him cook was fantastic. We were there for a birthday and he sure made it memorable! :)
We’ve been coming here since it opened and typically have enjoyed great service. Recent visits have been disappointing with an under staffed restaurant. Our favorite server, Quinton, made the best mixed drinks and always gave us great service. He was moved to work in the back kitchen, which I think was a huge mistake because his personality and service was what kept us and our group of friends coming back every Friday evening. This Friday’s dinner was great! Prepared by a newer sushi chef, I did not get her name though. She was the only chef working the sushi bar, and was backed up with too many orders. There needs to be 2 chefs, like it used to be. Our main course orders came out before we even got our appetizer, which was edemame, really??? Management needs to step up before us Diamond Bar regulars find somewhere else to go, with better service
Mother’s Day reservation disaster. We made a reservation which was pointless and there wasn’t a real hostess/host. We got there on time to celebrate mother’s day and waited 45 minutes for a table but everyone else kept getting seated before we did so we ended up leaving even though we checked in with the different servers several times. The worst experience ever and no one seemed to care.
We went for Mother’s day and the service was outstanding.
Perfect location with friendly service and delicious food.
The chef did not prepare the food properly. He got 2/5 order correct and it was super awkward towards the end and was making uncomfortable jokes.
Omg!!! This place was sooo good! We went around 315 so they didnt have the dinner show but you can order the same thing as you would for the dinner show and they have happy hour from 3 to 6pm I believe. Jenna was our waitress she was soo great and on top of our drinks and checking on us. Food was amazinggg!!! I have 0 complaints! We will definitely be back!
Jenna was wonderful ! She really took great care of our group .
Our experience was REALLY great. Our server and chief were Fantastic. We were celebrating my mom's Birthday and she had a great time and enjoyed all the flavors of her food. Thanks again for a Great Experience.
Great food and atmosphere❤️ Fun for a special occasion!
We waited over 45 minutes to sit and another 30 to begin to eat. Spoke to the manager and nothing was done to make our experience better. Food was good...chef was good
Excellent as always
Our small group enjoyed lunch at your restaurant. The food was great, our server was attentive and very pleasant. Our teppan chef was very pleasant too, with a great sense of humor and accommodating to our food requests. I will certainly be back again with friends and family!
Overall,I was expecting more, talking about food. Not taste.
Great food great service
Great service and great chef! We really enjoyed our Christmas Eve dinner.
It was a fun night. Everyone was so friendly. It is not crowded on a Saturday night. Price was reasonable for steak and seafood. Drinks were superb, lots of alcohol (not diluted). Quintin was a good server. Very attentive.
Worst service ever! I had an Open Table reservation and even though the restaurant was half empty could not seem to find s table so sat in the bar area. Even there sat for 15 minutes before even being able to take s drink order. Things got worse. Servers everywhere running around but could not seem to find time to take a food order! Terrible!!
Stopped in at Encore for Happy hour . Sat in the patio for drinks and appetizers. Server sat us and took our order immediately and had drinks on the table within 5 minutes! This is a hidden gem in Diamond Bar! They have a good selection of standard and craft beers, and also serve good cocktails! Try an old fashioned or their premium Saki flight! I recommend the pork yakitori and fried zucchini appetizers. Any of the sashimi on the menu is worth trying and the presentation is amazing! Make sure to download the encore tepan grill app to earn points towards free rewards.
Hope the quality holds up when this place is busy.
Great experience and great service
Food was great and so we're the drink I'll definitely be coming back
Service was troubling slow and made us late
This is our local hangout for happy hour appetizers and drinks. They have a good selection of craft beer on tap and Quinton makes killer cocktails! Try the steamed Bao , fried zucchini or spicy garlic edamame appetizers with a saki flight!
We went here to celebrate my husbands birthday. Service was awful. Food was just ok. First, it took awhile to even get attention of the hostess. Once we did, she did mot seem to care that we had reservations. Once we got seated, the waiter was rude. The chef was ok but got our orders wrong.It was a bad experience overall.
We made reservations just 15 minutes before and had no issues. Our waitress was awesome! Very friendly, knowledgeable, and did an excellent job of communicating with us. The food was also very good. The restaurant only has one vegan dinner option (with some tweaking), but they went out of their way to accommodate me. I would definitely come again.
The service was at best marginal , it took 1/2hr to get a drink.very slow
Great food great place
Went to Encore for fathers day dinner, daughter and grandson joined us too. My grandson had a wonderfully fun time.the cook was very entertaining. Thank you for making everything so special.
Took my father here for Father’s Day and the food was amazing ! This was our first time at the restaurant and it won’t be the last !
The chef was friendly and interactive and the waitress was as well.
They also have pretty good happy hr prices
The food was fantastic, and I loved the unlimited fried rice that came with entrees cooked on the grill. This place has great potential, but the service is far slower than is acceptable. That said, I loved the food, and I would try them once more.
This is our family’s favorite restaurant in Diamond Bar! Great food but a bit overpriced.
We went on 6/8/18 for my daughters graduation dinner...the chef was great but the server was horrible...payed more attention to the party next to us..everything we asked her for either took forever or never came
Great food - too loud / sound carries and very Smokey