Ember & Elm at Dollywood’s HeartSong Resort

Name: Ember & Elm at Dollywood’s HeartSong Resort
Address: 1210 Dollywood Resorts Blvd, Pigeon Forge, TN, United States, 37863
Telephone: (800) 365-5996
Price range: $31 to $50
Rating: 4.6

4.6 (366)

$31 to $50

Southern

1210 Dollywood Resorts Blvd, Pigeon Forge, TN 37863

Make a reservation

2 people

Jun 14, 2025

7:00 PM

Booked 19 times today

Experiences are available.

About this restaurant

Charming
Good for special occasions
Kid-friendly

Culinary delights and meaningful moments unite at Ember & Elm: Tastes Rooted in the Smokies, Dollywood's HeartSong Lodge & Resort’s signature restaurant. Experience the perfect blend of exceptional flavors and locally-sourced ingredients, prepared by world-class chefs.

Dining areas

Additional information

Dining style
Casual Dining
Price
$31 to $50
Cuisines
Southern, Breakfast
Hours of operation
Breakfast Daily 7:00 am–11:00 am Dinner Daily 5:00 pm–9:00 pm
Phone number
(800) 365-5996
Website
https://www.dollywood.com/heartsong/
Dress code
Business Casual

Location
1210 Dollywood Resorts Blvd, Pigeon Forge, TN 37863
Neighborhood
Pigeon Forge
Cross street
1210 Dollywood Resorts Blvd. Drive past DreamMore Resort to HeartSong
Parking details
Hotel Parking

Experiences

Thanksgiving Heartsong Ballroom Buffet
$34.00 - $76.00 per person
Nov 27, 2025 only
Thanksgiving Heartsong Ballroom Buffet November 27, 2025 | 12 noon -5 p.m. Adults (10+) $76.95 | Children (4-9) $34.95 Non-alcoholic beverages included in price. Sales tax and 20% gratuity added to all checks. Discounts are not available during special dining events.
Christmas Dinner at Ember & Elm
$37.00 - $68.00 per person
Dec 25, 2025 only
CHRISTMAS DINNER December 25, 2025 | 2 - 7 p.m. Adults (10+) $68 | Children (4-9) $37 Children’s menu available upon request. Non-alcoholic beverages included in price. Sales tax and 20% gratuity added to all checks. Discounts are not available during special dining events.
New Year's Dinner at Ember & Elm
$42.00 - $85.00 per person
Dec 31, 2025 only
NEW YEARS EVE DINNER December 31, 2025 | 5 -10 p.m. Adults (10+) $85 | Children (4-9) $42 Children’s menu available upon request. Non-alcoholic beverages included in price. Sales tax and 20% gratuity added to all checks. Discounts are no available during special dining events.

What 366 people are saying

Ember & Elm at Dollywood’s HeartSong Resort reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.6

4.6 based on recent ratings

4.5Food
4.8Service
4.6Ambience
4.3Value

Noise • Moderate

Loved For

East Tennessee
Kid-friendly
Gatlinburg / Pigeon Forge
Best Overall
Gatlinburg / Pigeon Forge
Best Food
Gatlinburg / Pigeon Forge
Best Service
Gatlinburg / Pigeon Forge
Best Ambiance
Gatlinburg / Pigeon Forge
Best Value
Gatlinburg / Pigeon Forge
Good for groups
Gatlinburg / Pigeon Forge
Good for special occasions
Gatlinburg / Pigeon Forge
Lively
Gatlinburg / Pigeon Forge
Most Booked

Review summary

AI-generated from verified diner reviews

Ember & Elm at Dollywood's HeartSong Resort offers a delightful dining experience with "excellent food" and "friendly, attentive service." Guests rave about "real southern hospitality" and a "delicious breakfast buffet." The restaurant's inviting atmosphere and standout servers like Lulu make it a "wonderful experience" after a fun day at Dollywood.

366 Reviews

E
Eddie VIP
East Tennessee21 reviews
5.0
Dined 3 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 4
We have dined at the ember and elm on several occasions and each visit has been fantastic from the door greeting to paying the bill. The entire staff is so friendly and accommodating. The food is always freshly prepared and of top notch quality. Looking forward to returning.
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N
Nick
Atlanta3 reviews
5.0
Dined 6 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Excellent cuisine in a cozy atmosphere. Service level was extremely high. The trout was cooked to perfection and the beverages were first class.
Ember & Elm at Dollywood’s HeartSong ResortResponded 5 days ago
Thank you, Nick. Seeing a 5-star review is very important to us. We are so pleased your experience was worthy of such a review. I will let Dan know how much you appreciated him and his attentiveness to you. Doug-Restaurant Manager
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W
William
Palm Springs / Palm Desert Cities1 review
4.0
Dined on June 4, 2025
1. Overall 4
2. Food 4
3. Service 4
4. Ambience 5
Service was slow. While the steak was cooked to perfection, the potatoes were dry. Had to get sushi from the bar to get something in our stomachs while we waited. Will not go out of our way to be back.
Ember & Elm at Dollywood’s HeartSong ResortResponded on June 6, 2025
William, thank you for taking your time to complete a review of your dining experience. I must apologize for the slow service. And very glad to hear that the steak was cooked to your liking. I do hope you reconsider and give us another opportunity to serve you. Doug-Restaurant Manager
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E
Eddie VIP
East Tennessee22 reviews
5.0
Dined on June 4, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 4
The entire staff is friendly and accommodating. The wait staff and the food are both exceptional. We will definitely return soon
Ember & Elm at Dollywood’s HeartSong ResortResponded on June 6, 2025
Eddie, thank you for your review. We will use your ratings and comments to better our service. We strive for 5-Star reviews. Next time you dine with us, I hope that is the case. Doug-Restaurant Manager
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D
Derek VIP
New York City10 reviews
1.0
Dined on June 3, 2025
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 3
Service was really bad, food was okay. Over priced hotel.
Ember & Elm at Dollywood’s HeartSong ResortResponded on June 4, 2025
First of all, thank you for using your time to complete a review of your experience at Ember & Elm. Secondly, I apologize for the service you received. Our goal is to provide each guest with a stellar dining experience and unfortunately, we missed the mark with your service. I do hope that you give us another opportunity when you are in town again. Doug-Restaurant Manager
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K
Kristin
East Tennessee1 review
5.0
Dined on June 3, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Real southern hospitality! Delicious breakfast buffet.
Ember & Elm at Dollywood’s HeartSong ResortResponded on June 4, 2025
Kristin, Thank you for your 5-Star review. The breakfast buffet is a wonderful addition to Ember & Elm. Please join us again when you visit the area. Doug-Restaurant Manager
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M
Meredith
East Tennessee2 reviews
1.0
Dined on May 26, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 5
We had a rude waitress who was extremely short when questions were asked. We are extremely disappointed with the selection of breakfast items as in previous reviews posted stated that a trout spread and smoked salmon were offered. When we asked about the trout spread and smoked salmon the waitress told us it was never offered, which we know to be untrue. The food that we did select had ZERO seasoning and the scrambled eggs were disgusting! As hotel guests, we are BEYOND disappointed that we had a bad experience at both breakfast and dinner. We will continue to dine out at the restaurants in the area for our week long stay.
Ember & Elm at Dollywood’s HeartSong ResortResponded on May 27, 2025
Thank you for the feedback. I apologize for the disappointing experiences you had in Ember & Elm, Meredith. I hope you shared your concerns with the restaurant manager on duty. It is unfortunate that you will be eating at other restaurants while in the area. I would like to ask that you give Ember & Elm another tried for breakfast or dinner, I will share your information with the leaders. Doug-Restaurant Manager
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M
Meredith
East Tennessee2 reviews
2.0
Dined on May 25, 2025
1. Overall 2
2. Food 1
3. Service 5
4. Ambience 5
Small portions and no seasoning .. we were beyond disappointed!
Ember & Elm at Dollywood’s HeartSong ResortResponded on May 26, 2025
Thank you, Meredith, for taking the time to complete this review. We use the data from the reviews to better our service for guests. I will certainly let the kitchen know about your disappointment in food. And thank you for recognizing the 5-star service you received. Doug-Restaurant Manager
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J
Jesse VIP
East Tennessee39 reviews
5.0
Dined on May 24, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Enjoyable meal after day at Dollywood. Food was excellent. The bread service is so good. Entrees were excellent.
Ember & Elm at Dollywood’s HeartSong ResortResponded on May 25, 2025
Thank you, Jesse, for using some of your time to complete a review for us. Our goal is to provide the best possible service to our guests. Your comments are noted and please come see us again. Doug-Restaurant Manager
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A
Amanda
Greensboro / Winston Salem / Highpoint4 reviews
5.0
Dined on May 23, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Our server, Mrs Lulu, provided excellent menu suggestions. We enjoyed the appetizer sampler, biscuits and pepper jelly, Prime Rib, gnocchi and blackened redfish. The food presentation was fantastic! This is a wonderful experience to relax and unwind after a fun day.
Ember & Elm at Dollywood’s HeartSong ResortResponded on May 25, 2025
Amanda, Thank you for your review of 5-Stars and your kind words. LuLu is one of our best servers, she certainly can guide our guests through the menu. So glad you enjoyed your experience in Ember & Elm. Doug-Restaurant Manager
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FAQs

Ember & Elm at Dollywood’s HeartSong Resort is rated 4.6 stars by 366 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Jun 14, 2025

7:00 PM

Booked 19 times today

Experiences are available.

Google Map for Ember & Elm at Dollywood’s HeartSong Resort

1210 Dollywood Resorts Blvd, Pigeon Forge, TN 37863

Dining areas

Additional information

Cross street
1210 Dollywood Resorts Blvd. Drive past DreamMore Resort to HeartSong
Neighborhood
Pigeon Forge
Hours of operation
Breakfast Daily 7:00 am–11:00 am Dinner Daily 5:00 pm–9:00 pm
Price
$31 to $50
Cuisines
Southern, Breakfast
Dining style
Casual Dining
Dress code
Business Casual
Parking details
Hotel Parking

Website
https://www.dollywood.com/heartsong/
Phone number
(800) 365-5996

Ember & Elm at Dollywood’s HeartSong Resort

Make a reservation

About this restaurant

Dining areas

Additional information

Experiences

Thanksgiving Heartsong Ballroom Buffet

Christmas Dinner at Ember & Elm

New Year's Dinner at Ember & Elm

Menu

What 366 people are saying

Overall ratings and reviews

Loved For

Review summary

FAQs

How is Ember & Elm at Dollywood’s HeartSong Resort restaurant rated?

Is Ember & Elm at Dollywood’s HeartSong Resort currently accepting reservations?

Make a reservation

Dining areas

Additional information