Eliza Bar + Kitchen

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1. MP

   MeaganP

   Charleston

   1 review

   2.0

   1 review

   Dined on March 17, 2022

   overall2food1service2ambience4

   The bartender didn’t know what my drink even was, and also didn’t tell me how much of an extra charge would be for adding another shot to my drink. So I paid $11 for a shot in a $12 drink. Pretty disappointed that I paid $26 for a drink that didn’t even taste good. All I had was their breakfast, but it wasn’t any better than McDonald’s breakfast. It just tasted cheap.

   Eliza Bar + KitchenResponded on March 25, 2022

   MeaganP, Thank you for providing feedback. We apologize for not meeting your expectations and can assure you that we are continually training our staff and work towards providing the best service possible. It is regretful that our food did not meet your expectations. We hope that you would return in the future to provide us with an opportunity to show you that your experience was not a normal occurrence for us. Our Creme Brule French Toast is a signature dish that always pleases.

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2. OT

   OpenTable Diner

   Milwaukee

   5 reviews

   2.0

   5 reviews

   Dined on May 7, 2021

   overall2food3service2ambience2

   Some training definitely needs to happen. Long waits for drinks, no water provided, long wait for appetizers, no plates given, etc. One waitress really tried, but the service was really below substandard. Remove opentable if you’re not going to use it. The cost for the food, is not worth the bad service!

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3. G

   Groupie

   Washington DC

   6 reviews

   vip
   1.0

   6 reviews

   Dined on April 17, 2021

   overall1food1service1ambience1

   Horrible experience, we could not get anyone to serve us so we left. They clearly had more people than they could handle that night.

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4. i

   ireneh

   New York Area

   3 reviews

   4.0

   3 reviews

   Dined on April 10, 2021

   overall4food4service1ambience4

   When entering I said we had a reservation for an outdoor seating. No one had any idea that they took reservations. No table was reserved, it was basically first come first serve. The servers were extremely nice but was overworked. They definitely needed more help

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5. OT

   OpenTable Diner

   Raleigh

   1 review

   1.0

   1 review

   Dined on April 8, 2021

   overall1food4service1ambience3

   Giving a 1 star because of how rude we were treated. When we arrived for our 9:00 reservation (10 min early) the bartender told us “sorry- kitchens closed. You’ll have to go somewhere else” and then just ignored us. Then we were standing in the lobby figuring out where to go and watched another gentleman walk up to the bar and order food to go. We went back to ask if we could do that, and she still said no. Since we were staying in the hotel, we did eat breakfast there the next morning. Food was good, service still lacking.

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6. SM

   SusanM

   New York Area

   12 reviews

   vip
   5.0

   12 reviews

   Dined on April 4, 2021

   overall5food5service5ambience5

   We had the most wonderful breakfast...poolside. Our host, Michael Stevens, was incredible, making the experience even more memorable. (And the eggs Benedict were the best I’ve ever had!)

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7. OT

   OpenTable Diner

   Richmond

   3 reviews

   1.0

   3 reviews

   Dined on April 4, 2021

   overall1food2service2ambience3

   The eggs Benedict was made with a hard boiled eggs instead of a poached. When we asked about it the server had a snarky response. The service was mediocre. Made a reservation on Thursday which was fine but a family of 4 sat down after us and received their orders and checked out before we (family of 4) had even received our food.

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8. LL

   LisaL

   Washington DC

   80 reviews

   vip
   5.0

   80 reviews

   Dined on April 3, 2021

   overall5food5service5ambience5

   Food was delicious and staff was great - especially the manager Michael. We stumbled on to live music by the pool so that's where our table was so I can't really review the inside area but it looked nice. Great evening at Eliza!

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9. RM

   RichardM

   Charleston

   1 review

   5.0

   1 review

   Dined on March 12, 2021

   overall5food5service5ambience5

   Great dinner (Steak} for two, then in the morning had a very good breakfast.

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10. JR

    JanetR

    Charleston

    3 reviews

    5.0

    3 reviews

    Dined on February 20, 2021

    overall5food5service5ambience5

    Great food. Really enjoyed that there was no issue with social distancing.

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11. AA

    AshAsh22

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2020

    overall5food5service5ambience5

    Great place to eat! Staff is very nice and accommodating. Mike, restaurant manager, goes above and beyond. Extremely personable! Hotel with a restaurant is a bonus. We'll definitely be back!

    Report
12. JM

    JMoney

    1 review

    1.0

    1 review

    Dined on October 14, 2020

    overall1food1service1ambience1

    First visit to Charleston. Stopped here to get dinner before traveling out that evening. Waited an hour to get food that never came or even a simple sweet tea. People that came half an hour later after us received their drinks. We only got water. Went to the bar to check on our food but found no one there. Left without notice or care from whatever staff actually works here. Oh and speaking of the staff, this place seems to put their newest servers on the same shift because what can go wrong with that? Horrible service! Not even worth one star. After walking out my wife and I went to Chick-fil-A to receive real customer service and care. Don’t come here if you want to add to a good Charleston experience or simply hungry. Otherwise feel free to come for water if that is your preferred drink and or meal.

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13. OT

    OpenTable Diner

    Charleston

    1 review

    1.0

    1 review

    Dined on August 23, 2020

    overall1food1service1ambience1

    Very strange experience.

    Report
14. OT

    OpenTable Diner

    Charleston

    1 review

    1.0

    1 review

    Dined on July 3, 2020

    overall1food1service1ambience1

    Not a restaurant. This is a counter inside of a hotel. This place should be removed from opentable. The people were even unable to give us their location, as the google directions were inaccurate. Do not waste your time.

    Report
15. OT

    OpenTable Diner

    Charleston

    2 reviews

    vip
    3.0

    2 reviews

    Dined on June 27, 2020

    overall3food3service2ambience2

    The restaurant did not have our reservation on file. Also they did not have rum or ginger beer.

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16. DM

    DennisMc

    New England

    32 reviews

    1.0

    32 reviews

    Dined on May 22, 2019

    overall1food1service1ambience1

    This is a restaurant in a hotel; and next to no staff. Went there with three friends based on the Open Table recommendation. Service was non existent. Food came out cold and in the wrong order. I asked for bourbon neat; came with ice Had to find the wait staff to get a check; after waiting over 15 minutes. Avoid the place.

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17. D

    Dean

    Dallas

    53 reviews

    4.0

    53 reviews

    Dined on May 15, 2019

    overall4food5service4ambience3

    An unexpected find. Definitely not fancy...at first glance it’s just a poolside bar. But our entrees were delicious and very inexpensive for the quality. Small menu. Attentive service. Excellent spot for happy hour or casual dinner.

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18. K

    Klever

    Charleston

    24 reviews

    4.0

    24 reviews

    Dined on January 21, 2019

    overall4food4service4ambience2

    This restaurant is in the new(ish) Hotel Indigo and both times we've dined with them, we've been the only patrons which is a bit disconcerting. The staff are super nice and helpful and the small menu is really adequate for a quick supper. The drinks menu doesn't offer any bottles, only by the glass, although bottles are available. They also call Freixnet Champagne and got quite argumentative about it. Its Cava folks. On the small plates the shrimp sliders and the mac & cheese are fantastic. Spoiler alert - the mac & cheese feeds 4 as an appetizer easily and you still might have some left over. We've tried various entrees and the burger and scallops are highly recommended. First time around the fish (in the fish and chips) was very lightly breaded and was delicious, this time more stodgy but still delicious, just a lot more breading to strip away. They advertise Eliza's famous fries which considering they haven't been open a year seems pretentious. They are good fries but famous? It appears nobody has even heard of the restaurant, so doubtful the fries have made it onto instagram yet. I do wish them well and hope more people come in for a drink and stay for dinner.

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19. FD

    FrequentDiner

    Charleston

    42 reviews

    3.0

    42 reviews

    Dined on January 18, 2019

    overall3food4service2ambience2

    We actually had a nice meal at Eliza’s but the ambience was lacking (inside the hotel) and the service was slow. The scallops and shrimp and grits was very good but my side (quinoa) wasn’t enjoyable.

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20. j

    judys4444

    Charleston

    35 reviews

    4.0

    35 reviews

    Dined on January 13, 2019

    overall4food4service4ambience3

    enjoyed shrimp taco and fried green tomatoes w/my wine. good cocktails. quiet

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21. KL

    KatherineL

    Charleston

    10 reviews

    1.0

    10 reviews

    Dined on December 7, 2018

    overall1food1service1ambience4

    I'm not sure if we hit a bad night, but we got no service for a long time, even several servers walked past and didn't even acknowledge us or offer to get a drink or even a glass of water. We walked out unnoticed after 20 minutes. Too bad. I was looking forward to trying the food and the atmosphere was nice.

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