Eleven Waters

Eleven Waters reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. KV

   KathyV

   New York City4 reviews

   1.0

   Dined on March 8, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Waited 30 minutes for our drinks to arrive after complaining to manager. We saw tables around us with dirty dishes on them that still weren’t cleared an hour later. Witnessed a couple sat at an uncleared table by the hostess and she was oblivious that she did that. We told the waiter who promptly took care of it. Salad arrived with no salad dressing. Complained to manager again who got salad dressing. Worst hospitality I have ever witnessed. Won’t be back. Manager blamed Marriott’s lack of support for more staff. But I did not see manager or hostess scurrying to clean tables to fill in gaps. Just oblivious there.
   

   Eleven WatersResponded on March 13, 2024

   Hi Kathy, we're truly sorry to hear about your recent experience with us. We strive to provide a comfortable and enjoyable dining experience for all our guests, and we apologize if we fell short. We take your feedback seriously and will address these issues with our team. We hope you will reconsider and give us another chance to serve you better in the future!
   

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2. OT

   OpenTable Diner

   New York City1 review

   2.0

   Dined on March 3, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Despite having a reservation, we were told we could not be seated for half an hour because the employees mismanaged the seating.
   

   Eleven WatersResponded on March 13, 2024

   We're sorry to hear about your recent experience. It's disappointing to know that we didn't meet your expectations in this regard. We strive to provide excellent service and it seems we fell short this time. Please know that we take your feedback seriously and will address this internally. We hope you'll give us another chance to make it right!
   

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3. DR

   DonR

   New York City2 reviews

   3.0

   Dined on March 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   A little under staffed for a Saturday night. Ran out of scallops which was unfortunate. But still a nice evening out with some friends
   

   Eleven WatersResponded on March 13, 2024

   Thanks, Don! We're glad to hear that you had a nice evening out with friends and enjoyed your overall experience with us.
   

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4. LO

   LaurieO144

   New York City7 reviews

   5.0

   Dined on March 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We found Eleven Waters in the Open Table app when looking for a place to enjoy dinner before a concert at the Landmark. The menu looked good, so we made a reservation. We were disappointed when we realized it was a hotel restaurant. However, we went in, were seated promptly at a nice window table and never really felt like we were in a hotel. Service was quick and friendly, even though our server had many tables and bar responsibilities. We ordered Greens and Beans at our servers recommendation and it was very good. We also enjoyed the Caesar Salad, Cajun Salmon and Chicken and pasta. We finished the meal with the cannolis. My husband found a new to him local craft beer that he enjoyed, and I’m always pleased to find Josh Cabernet on a menu. Our experience was excellent!
   

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   Eleven WatersResponded on March 13, 2024

   We appreciate the detailed review, Laurie! We are so happy to hear that you enjoyed your pre-show dinner with us. Hopefully you took advantage of our complimentary Valet and walked just a short distance to the Landmark. We hope to see you back again soon for some Josh Cabernet!
   

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5. OT

   OpenTable Diner VIP

   New York City77 reviews

   3.0

   Dined on February 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was pretty good and so was the service. Kind of expensive for what it is. We went during some wing competition so the restaurant was pretty crowded with people coming in and out
   

   Eleven WatersResponded on February 28, 2024

   Thanks for the review. We're glad to hear that you enjoyed our food and service during your visit to Eleven Waters. We understand that it can get quite busy during Syracuse WinterFest and we appreciate your feedback! Thank you for choosing Eleven Waters during such a competitive time.
   

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6. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined on February 18, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food and atmosphere was great. Coffee was cold, mentioned it but served cold coffee again 😔
   

   Eleven WatersResponded on February 21, 2024

   Hi, thank you for taking the time to share your experience at with us. We're thrilled to hear that you enjoyed the food and atmosphere, and that the service met your expectations. We're sorry to hear about the temperature of our coffee and will certainly look into this matter. We appreciate your feedback and look forward to seeing you again soon!
   

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7. RV

   RichVG VIP

   Caribbean11 reviews

   5.0

   Dined on February 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Having tried Oh My Darling for brunch which had a 1.5 hour wait due to the reservations they had we found ourselves at Eleven Waters. Malory provided excellent service. The Bloody Mary's were excellent. My Chicken and Waffle was good, and my wife's French Toast was very good. They did have a brunch buffet available. Would chose to go to Eleven Waters again for brunch.
   

   Eleven WatersResponded on February 28, 2024

   We appreciate the feedback, Rich! We are happy to hear that we were there for you in a pinch. We hope to see you back again soon!
   

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8. SB

   StephanieB

   New York State3 reviews

   5.0

   Dined on February 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious, cooked perfectly and delivered to the table quickly. We were very impressed!
   

   Eleven WatersResponded on February 21, 2024

   We appreciate the review, Stephanie! We hope to see you back again soon.
   

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9. OT

   OpenTable Diner

   New York City6 reviews

   5.0

   Dined on February 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for breakfast and the buffet was amazing. Service was 10/10.
   

   Eleven WatersResponded on February 21, 2024

   Thanks for the review! We're thrilled to hear that you enjoyed your breakfast at Eleven Waters and appreciated the quality of our buffet. Your kind words about our service are greatly appreciated as well. We look forward to serving you again soon!
   

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10. J

    James

    New York City2 reviews

    3.0

    Dined on February 17, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 2

    Food was average at best with some strange sauces added. The sauces themselves were unidentifiable and inedible. Weird thing was that these 'sauces' came with dishes that everyone expects to have certain types of sauces with. For example, we had calamari and I had fish and chips. Most people would expect the calamari to come with a nice cocktail-type sauce. Nope, the calamari came with an unidentifiable green sauce of some type?? Then the fish and chips came, and I would think most people would expect that to come with some type of tartar sauce, perhaps some vinegar? Nope, it came with an unidentifiable purple sauce which did not go with the dish.
    

    Eleven WatersResponded on February 21, 2024

    Hi James -- We appreciate your feedback and are sorry to hear that our food didn’t meet your expectations. We take pride in our sauces and it's disheartening to hear that you found them unidentifiable and unpalatable. Your feedback is important to us and we will certainly take your comments into consideration as we continually strive to improve our menu offerings. We hope you'll give us another chance to impress you with our food in the future!
    

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