Eleven Waters

3.8
223 reviews
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$30 and under
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American
Top Tags:
  • Casual
  • Good for a Date
  • Special Occasion
Inspired by New York’s Finger Lakes wine region, Eleven Waters proudly crafts unique local flavors in a modern but rustic Upstate bistro experience.
Dining Style
Casual Dining
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Cuisines
American, Bistro, Contemporary American
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Hours of operation
Mon–Fri 6:30 am–10:00 pm
Sat, Sun 7:00 am–10:00 pm
Breakfast
Mon–Fri 6:30 am–11:00 am
Sat, Sun 7:00 am–11:30 am
Lunch & Dinner
Mon–Fri 11:00 am–10:00 pm
Sat, Sun 11:30 am–10:00 pm
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Phone number
(315) 554-3541
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Executive chef
Shawn Shaeffer
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Catering
Private dining room available for up to 24 people. Capable of offering all amenities, please contact restaurant directly.
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Neighborhood
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Cross street
500 S Warren Street
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Parking details
FREE valet parking for dinner guests after 5pm, Off Street Parking Available, Covered Parking Lot.
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Public transit
Bus station, bus stop, taxi.
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Special events & promotions
Weekend Brunch, Seasonal and Daily specials.
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Entertainment, Fireplace, Full Bar, Gluten-free Menu, Happy Hour, Non-Smoking, Outdoor dining, Patio/Outdoor Dining, Private Room, Takeout, View, Weekend Brunch, Wheelchair Access, Wine
Reviews from verified diners
223 reviews
3.8 out of 5 Stars
Outstanding
35%
Very Good
29%
Good
25%
Fair
10%
Poor
2%
4.0
food
3.5
service
3.9
ambience
3.6
value
Noise · Quiet
75% of people would recommend it to a friend
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2.0Dined on July 6, 2018

Worst meal I ever had! How do you mess up chicken and risotto? Chicken bones in the risotto and the chicken was greasier than kfc. Ordered fish trying to for a healthy option and again topped with extra buttery sauce.. reminded me of movie theatre popcorn butter. The staff was nice and accommodating. They shared that the fish dish was being eliminated next week as they are getting a new menu. Not soon enough. I will not return.

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5.0Dined on July 2, 2018

Nice location. Great place to go after bowling in the USBC Open Tournament. Our friends enjoyed the food and the service.

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5.0Dined on June 25, 2018

We enjoyed the meal - one dish was not to our liking, and the server quickly offered to take it off the bill, which was appreciated but not expected. Everything else was delicious, and we were offered wine samples before choosing. We sat outside on a quiet Monday evening and felt that the experience was pleasant, and that we would certainly return.

BTW ourserver was so nice - very attentive while not rushing us at all. Thanks:)

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3.0Dined on June 23, 2018

Upon arrival, it took around 6 minutes to get a server to seat us, despite the restaurant only having around 7 people dining at the time. Upon being seated, we had to wait another 5 minutes to get our menus/waters. Another 10 or so minutes for the waiter to come back and take our order. After that it was relatively quick. Food came well-presented. I ordered a croque monsieur, which came smothered in a rather flavorless béchamel sauce. A dash of pepper and it was quite delicious though. My associates ordered the French toast, which was smothered in beautiful fresh fruit, and the Eastwood skillet, which was perfectly seasoned. Overall, it was a pleasant brunch. I would definitely dine here again.

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3.0Dined on June 17, 2018

We went for a Father's day Brunch which really was nothing more than the typical Elite Lounge style breakfast choice. Perfectly suitable food, but certainly nothing very special. Our server must have been having a rough day or over assigned tables because there was an hour stretch where we heard nothing and our meals (breakfast dishes) had not arrived. I've experienced better before at this location but was disappointed as a Father's Day treat.

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3.0Dined on June 15, 2018

I booked Eleven Waters for a going-away dinner for a dear friend; there were about ten of us who attended. We were some of the few customers in the restaurant on a Friday evening, which was strange. The food was delicious and its presentation was very good. The evening, however, was negatively impacted by our waitress who was abrasive and unintuitive. As we circled the table, detailing the love we had for our friend, oftentimes in tears, usually with only one person speaking at a time, the waitress incessantly interrupted, rudely and loudly - taking no notice that she was destroying many lovely moments that can never be regained. It was extremely disappointing and in very poor taste. Left a very bad taste in the mouth of myself and my esteemed colleagues.

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4.0Dined on June 15, 2018

Service was good, food was yummy. No complaints.

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1.0Dined on June 8, 2018

Went here for a friends birthday dinner and they overcharged one of the people with us 3x for her bill then when she went to get it fixed they again charged her instead of refunding it, so she was now charged 6x her bill. She has had to go in person each time because no one answers the phone and everyone she’s spoken with has been incredibly rude. This has caused her bank account to go in the negative so she can’t buy food or gas and all they are doing for her is giving the refund and they’re barely doing that. Overall I would NEVER go again and would tell others to stay away, if this is how they handle business they don’t deserve to have it.

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5.0Dined on June 3, 2018

We had an excellent brunch! Loved the Bloody Mary bar.

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4.0Dined on June 1, 2018

Staff was wonderful.

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5.0Dined on May 30, 2018

keep up the great salad and soup buffet all was excellent and fresh and well stocked up - let me know the bands playing on weds. Deborah.mcgann@labor.ny.gov can give you more business and keep telling people about you

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3.0Dined on May 19, 2018

Very mediocre service. Server not attentive, nor overly friendly. Food was ok, but not great. Typical mediocre hotel restaurant.

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3.0Dined on May 6, 2018

Jon was very rude to my friend. He did not tell her about an extra charge that would be incurred on the bill and refused to take it off. She paid more for yogurt and fruit than I did for a skillet. While I enjoyed my meal very much, the service was very poor and slow.

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2.0Dined on April 27, 2018

We were a party of 10. There were two other large groups which made it very loud of hearing. The acoustics are terrible in the restaurant. The food is over prisced for what you get. Several of the meals were cold and you could tell they were under food warmers for to long. As beautiful as Hotel Syracuse is Eleven Waters was a big disappointment

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3.0Dined on April 18, 2018

Our waiter was very curt. We felt like we were imposing on him. The duck taco was outstanding. The Tuna entrée was bland. They did not have several desserts that were on the menu.

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3.0Dined on April 13, 2018

Restaurant appears upscale and claims to be "rustic" - but ambiance is lacking - all of the walls are plain white with no decor, music was almost too soft. The only things seeming rustic were the uncovered wood tables and all staff wearing blue-jeans. Tables are spaced too far apart and usually I have the opposite complaint of restaurants. Overall - very bland/nonexistent atmosphere. Many Italian items on the menu, including sausage-stuffed mushrooms for an appetizer (delicious!). Food was very good, although one of two steaks was very under-cooked and had to be sent back for additional searing. That took longer than expected, despite a mostly empty restaurant - everyone else was finished with their meals before that steak returned to the table properly cooked. Normally such an error might gain a customer a free dessert, but not here. Restaurant is moderately pricey - pasta dishes between $15-$19, steaks around $26-$36, appetizers around $10, desserts around $7, and least expensive bottle of wine around $32. Wine list is severely limited - for a restaurant serving Italian food, I don't recall seeing any Italian red wines (seems odd). We all agreed the dinner was good, but probably wouldn't go back again - too many better & more interesting places to eat in Syracuse for less money. This could easily be a better restaurant experience that could bring us back - but the Marriott needs to do some work to get it there.

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4.0Dined on April 13, 2018

Tatiana was fabulous. The second time she served us she not only remembered us but also knew what we had ordered. She took care of a glitch on our first visit and told us how the kitchen responded on our second visit. Very impressive.

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5.0Dined on April 1, 2018

Easter brunch. Overpriced but good environment.

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4.0Dined on March 25, 2018

We went for brunch which was delicious. Loved the decor of the restaurant and friendly staff

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5.0Dined on March 24, 2018

Excellent service from Jon, food was very good, great atmosphere

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3.0Dined on March 24, 2018

It was my first time visiting Eleven Waters and let me tell you, their Crunchy French Toast with the seasonal fruit was amazing!!!!! I will definitely be back again!
and the mimosas? BOMB!!!
but my server, not so bomb.. real nice lady but she forgot my bacon, of which I had to ask the manager for — & she never came to my table to check on my entree or my friends entree
& she didn’t even give me my check. lol.
I had to flag another server down for my check, who brought it over for us, so I tipped her. lol. service was weak, food dope tho.

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3.0Dined on March 20, 2018

The food was pretty good. The service wasn't bad, but there was something weird. We ate half of our appetizer when the entrees came out. The waitress said she would box up our appetizers for us. When we got home we realized the box was basically empty and the waitress ate our appetizer? That was a bit unsettling.

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4.0Dined on March 18, 2018

Great brunch! I had one of the specialty eggs Benedict and it was one of the best I’ve ever had! Haven’t had dinner there but would recommend brunch.

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4.0Dined on March 18, 2018

The service was very attentive. We came for brunch and never had ran empty coffee cup. Ordered skillets which were good, the egg white omelette which was a little wet, greasy and tasteless and the French toast which was delicious! Will be back to try again.

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2.0Dined on March 4, 2018

Some people at our table were disappointed with their meal, 3 out of 6 of us. My husband steak was cold, my son-in-law's dish had pork in it which wasn't on the menu, and he does not eat pork. My pasta dish had shrimp in it and the shrimp were flavor less. The waitress was very accommodating and tried to fix the food in the kitchen. Also some reduction was made in our bill which was very much appreciated. However would I recommend people go here to eat for dinner? Probably not. Very disappointing because it's such a lovely building.

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4.0Dined on February 27, 2018

Excellent service and attention to detail. Good menu choices and local wines. Will definitely return .

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5.0Dined on February 24, 2018

Excellent experience. Onion soup was unbelievable. Had the Clssique steak, tender and flavorful.

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5.0Dined on February 23, 2018

The place just feels good. I really appreciate the Chef's interest in local foods (but why mid-western steaks?). Staff was also perfect.

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4.0Dined on February 22, 2018

The food was outstanding but it took a very long time to be served. We had to pack up our food to get to a show on time. We are returning because the quality of the food was excellent. We will give ourselves extra time however.

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5.0Dined on February 22, 2018

Reminds me of NYC. Loved our waitress !! We would eat dinner at Eleven Water's again !! Yummy

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3.0Dined on February 21, 2018

The restaurant was poorly staffed that night and I felt bad for our waitress. Coffee was cold. Soup was very good with the exception much too much pepper. That should have been told to us. Our meatballs and other appetizer were really cold. I’ve eaten here before and the food was very good. Tonight we were disappointed.

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5.0Dined on February 20, 2018

Great food and drinks! We stopped in during a last minute tripped upstate and LOVED it! Bethany was GREAT and made awesome food & drink recommendations- we would definitely come back!

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1.0Dined on February 18, 2018

Arrived 7 minutes ahead of our reservation.
Waited until 12:45 and hostess did not acknowledge us the whole time we were there. She stood right there working on menus. Looked at us several times and never said anything.

In the meantime a busboy (man) carrying a tray walked right up to a three women also waiting, Put his hand right up to their faces and said “Out of the way, please”. I was shocked by how rude he was.

12:45 the hostess told us we she could seat us. This was the first time she had spoken to us. I told her we had a reservation. When I asked her what was wrong and why the busboy was so cranky she just shrugged her shoulders. The manager Allison was watching.

Hostess showed us to the table and I asked her on the way if anything had happened. She said there was a very large unexpected group that was rude and made some wait staff cry. Oh ok. That explains why there was tension in the air and people seemed cranky.

Waitress (Brianna, I think) came over. Very pleasant and took our drink order and food order. Coffee and drinks came soon after. At 1:40 we had not seen her or gotten our food. I went to complain to the the manager Allison who said they were serving the food in the order received.

I sat back down and the couple next to us who had been there maybe 15 minutes got their food.
So at 1:45 we got up and left.

As we left the restaurant manager Allison smugly said “ Have a nice day.” I guess maybe we were punished for questioning their lack of respect for guests.

I went upstairs to the front desk and they gave me the hotel manager’s name.

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2.0Dined on February 18, 2018

Food was excellent, but the service was so slow and terrible that it doesn't make the food worth it. If you are looking to spend 3 hours at a restaurant waiting for you food while not a single staff member acknowledges you or the fact that you have been waiting forever for anything, then this is the place for you.

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4.0Dined on February 18, 2018

Great ambiance and quiet environment. Food was excellent great options.

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2.0Dined on February 17, 2018

Waiter was not friendly and made us wait for drinks.
I ordered my steak medium and it was served rare. I sent it back and when it returned it appeared to be a different piece and was still rare?

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4.0Dined on February 9, 2018

Wait staff and executive chef where awesome

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5.0Dined on February 9, 2018

This was our first visit to Eleven Waters, and we enjoyed it. The Marriott, which used to be the Hotel Syracuse, is beautiful, having undergone a restoration several years ago. The Valet parking is free if you have your ticket validated at the restaurant, which is a nice bonus.

We started off with French onion soup and the skillet bread appetizer, which could be a meal in itself if you are a carb-lover. My wife ordered the braised short rib while I had the salmon and a side of Utica greens. The short rib was very tender and the gravy was very good. The Cauliflower puree with the salmon was a welcome change from the usual potato or rice, and the Utica greens were great, with just the right amount of spice.

The only thing I'm not a big fan of is the "tag-team" approach to service. While it is very minor, it annoys me a little to be asked if I want another cocktail right after I already ordered one. Again, minor, but I'm not a fan.

After dinner, be sure to walk upstairs and look at the stunning lobby and ball rooms. The place is absolutely beautiful.

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2.0Dined on February 5, 2018

The service was very good.
The potato soup was very good.
The toasted bread for our 3 sandwiches was hard to chew, probably over toasted, had to cut away some of the crust as it was too hard to bite into and enjoy.

There was very little turkey given on the turkey sandwiches. I won't order that sandwich again. I could go with the wrap and avoid the bread, but there still wouldn't be enough turkey on it to even qualify it as a turkey wrap.

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4.0Dined on January 28, 2018

The server Brianna was nice. Involved, but not annoying. They do not have an turkey or beef options as far as meat for brunch - which in this day and age is extremely uncommon, so I suggest they fix that. Other that the ambiance was lovely, food came out fast. Mimosas were great. And the price wasn’t bad. Meal for two people with two drinks came out to 47.00 . Might be my new brunch spot .

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