Eleven Waters

3.7
234 reviews
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$30 and under
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American
Inspired by New York’s Finger Lakes wine region, Eleven Waters proudly crafts unique local flavors in a modern but rustic Upstate bistro experience.
Dining Style
Casual Dining
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Cuisines
American, Bistro, Contemporary American
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Hours of operation
Mon–Fri 6:30 am–10:00 pm
Sat, Sun 7:00 am–10:00 pm
Breakfast
Mon–Fri 6:30 am–11:00 am
Sat, Sun 7:00 am–11:30 am
Lunch & Dinner
Mon–Fri 11:00 am–10:00 pm
Sat, Sun 11:30 am–10:00 pm
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Phone number
(315) 554-3541
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Executive chef
Shawn Shaeffer
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Catering
Private dining room available for up to 24 people. Capable of offering all amenities, please contact restaurant directly.
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Neighborhood
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Cross street
500 S Warren Street
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Parking details
FREE valet parking for dinner guests after 5pm, Off Street Parking Available, Covered Parking Lot.
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Public transit
Bus station, bus stop, taxi.
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Special events & promotions
Weekend Brunch, Seasonal and Daily specials.
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Entertainment, Fireplace, Full Bar, Gluten-free Menu, Happy Hour, Non-Smoking, Outdoor dining, Patio/Outdoor Dining, Private Room, Takeout, View, Weekend Brunch, Wheelchair Access, Wine
What 234 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.7
food
3.4
service
3.8
ambience
3.4
value
Noise · Moderate
65% of people would recommend it to a friend
5
4
3
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1
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IA
1 review
Dined on September 16, 2018
Overall 3food 3service 1ambience 4

Extremely poor service — the restaurant was practically empty and it took the waitress 1/2 and hour to even take drink orders —- food was OK, but not a big variety or worth the money spent.

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O
1 review
Dined on September 15, 2018
Overall 2food 4service 1ambience 1

Venue furniture looked cheap compared to the beauty of the hotel. Waiter smelled had untidy attire and seemed irritated when asked what they had on draft and the veg of day. Someone was caught smoking inside and brought many fire trucks. Staff seem unattentive sloppy and played on phones. However, The meal was good. Wouldn't go back.

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Z
New York Area
17 reviews
Dined on September 12, 2018
Overall 4food 4service 5ambience 4

Very good food and excellent, attentive and friendly service.

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KM
1 review
Dined on August 29, 2018
Overall 3food 1service 3ambience 3

I wanted to take a friend to a fancy brunch on a Wednesday for her birthday. Wish I had chosen somewhere else. Although it was apparent they were trying to make it a great experience for us... they fell short. We had made reservations for breakfast at 11am. Luckily we arrived at 10:55 where we were told we would not be able to order breakfast because at 11am they stop serving breakfast. This was after a waitress told us the hostess would be right with us ( the place only had one other table sitting) There was a hotel guest staying too who just wanted to grab some breakfast and was denied, once we argued we had reservations for breakfast and that it's was still technically before 11 am, she begrudgingly sat us, and mentioned someone would be with us soon. The waitress came over, and asked what she could get us and once we mentioned we wanted mimosa's she perked right up and our service was much better. The manager Alison, dropped off our breakfast's very promptly after ordering with a big smile and very friendly disposition. The meal for two eggs Benedict, 2 coffees, and two mimosa's cost us over $50. A very expensive breakfast for Syracuse....the worst part.... it tasted about the same as any other diner that carries the same meal....only thing is they only charge $7 for it instead of $15 we paid at Eleven Waters. The entire experience took about 25 minutes from start to finish. This is the second time I've had brunch here and sadly, I think our last. I'd rather save our money and go to any other diner in Syracuse for breakfast.

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C
Washington DC
3 reviews
Dined on August 22, 2018
Overall 3food 3service 2ambience 3

I have not heard the best reviews about the food, so I was a bit tentative when scheduling a business lunch. I was pleasantly surprised by the food however--it was average. However, the service was not noteworthy.

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NW
Salt Lake City
1 review
Dined on August 21, 2018
Overall 5food 5service 4ambience 5

Service somewhat slow but servers Extremely responsive and friendly

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J
1 review
Dined on August 10, 2018
Overall 2food 2service 2ambience 3

Chicken special was good. Fish was dry. Waitress was nice but unresourceful.

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JM
1 review
Dined on August 4, 2018
Overall 2food 2service 3ambience 3

Nothing bad about this place but nothing special either. The menu is fairly limited.

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JJ
1 review
Dined on August 2, 2018
Overall 4food 4service 4ambience 3

Generally pleased with the experience. Food was good, drinks also well done. Waitress was great.

However the decor is rather cold, stark and anything but cozy. The hard surfaces make for harsh acoustics. Rugs might help.

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OT
New York Area
1 review
Dined on July 28, 2018
Overall 1food 4service 1ambience 4

Because we had such a great experience the night before, ( amazing service.. they could not be more accommodating and food was very good. Wish I knew their names they were exceptional! ) We decided to return the following evening. Biggest mistake. Our servers Jon and Kristen were so rude to us. When making the reservation we called ahead and got the okay to bring our two small dogs for outside dining from the very nice manager Allison. Every small request to Jon and Kristen they were annoyed, gave us a lot of attitude and were impatient when it took us longer to order. They made us feel very unwelcome. We frequently visit my mom while in town and liked to dine there. Not sure I would return now.

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w
New York Area
4 reviews
Dined on July 22, 2018
Overall 4food 4service 4ambience 5

This is one of my favorite restaurants in Syracuse. Great ambiance, a hidden gem. Food is excellent and there is always a great deal. The value is excellent. I like the bar as well which is a renovated barbershop. I highly recommend giving it a try!

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OT
New York Area
1 review
Dined on July 6, 2018
Overall 2food 1service 3ambience 1

Worst meal I ever had! How do you mess up chicken and risotto? Chicken bones in the risotto and the chicken was greasier than kfc. Ordered fish trying to for a healthy option and again topped with extra buttery sauce.. reminded me of movie theatre popcorn butter. The staff was nice and accommodating. They shared that the fish dish was being eliminated next week as they are getting a new menu. Not soon enough. I will not return.

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MV
1 review
Dined on July 2, 2018
Overall 5food 5service 5ambience 5

Nice location. Great place to go after bowling in the USBC Open Tournament. Our friends enjoyed the food and the service.

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OT
Chicago
2 reviews
Dined on June 25, 2018
Overall 5food 5service 5ambience 5

We enjoyed the meal - one dish was not to our liking, and the server quickly offered to take it off the bill, which was appreciated but not expected. Everything else was delicious, and we were offered wine samples before choosing. We sat outside on a quiet Monday evening and felt that the experience was pleasant, and that we would certainly return.

BTW ourserver was so nice - very attentive while not rushing us at all. Thanks:)

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AS
Miami
1 review
Dined on June 23, 2018
Overall 3food 3service 3ambience 4

Upon arrival, it took around 6 minutes to get a server to seat us, despite the restaurant only having around 7 people dining at the time. Upon being seated, we had to wait another 5 minutes to get our menus/waters. Another 10 or so minutes for the waiter to come back and take our order. After that it was relatively quick. Food came well-presented. I ordered a croque monsieur, which came smothered in a rather flavorless béchamel sauce. A dash of pepper and it was quite delicious though. My associates ordered the French toast, which was smothered in beautiful fresh fruit, and the Eastwood skillet, which was perfectly seasoned. Overall, it was a pleasant brunch. I would definitely dine here again.

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CJ
Washington DC
6 reviews
Dined on June 17, 2018
Overall 3food 4service 3ambience 4

We went for a Father's day Brunch which really was nothing more than the typical Elite Lounge style breakfast choice. Perfectly suitable food, but certainly nothing very special. Our server must have been having a rough day or over assigned tables because there was an hour stretch where we heard nothing and our meals (breakfast dishes) had not arrived. I've experienced better before at this location but was disappointed as a Father's Day treat.

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EB
1 review
Dined on June 15, 2018
Overall 3food 4service 2ambience 3

I booked Eleven Waters for a going-away dinner for a dear friend; there were about ten of us who attended. We were some of the few customers in the restaurant on a Friday evening, which was strange. The food was delicious and its presentation was very good. The evening, however, was negatively impacted by our waitress who was abrasive and unintuitive. As we circled the table, detailing the love we had for our friend, oftentimes in tears, usually with only one person speaking at a time, the waitress incessantly interrupted, rudely and loudly - taking no notice that she was destroying many lovely moments that can never be regained. It was extremely disappointing and in very poor taste. Left a very bad taste in the mouth of myself and my esteemed colleagues.

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OT
San Francisco
2 reviews
Dined on June 15, 2018
Overall 4food 4service 4ambience 4

Service was good, food was yummy. No complaints.

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OT
1 review
Dined on June 8, 2018
Overall 1food 3service 1ambience 3

Went here for a friends birthday dinner and they overcharged one of the people with us 3x for her bill then when she went to get it fixed they again charged her instead of refunding it, so she was now charged 6x her bill. She has had to go in person each time because no one answers the phone and everyone she’s spoken with has been incredibly rude. This has caused her bank account to go in the negative so she can’t buy food or gas and all they are doing for her is giving the refund and they’re barely doing that. Overall I would NEVER go again and would tell others to stay away, if this is how they handle business they don’t deserve to have it.

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B
New York Area
7 reviews
Dined on June 3, 2018
Overall 5food 5service 5ambience 5

We had an excellent brunch! Loved the Bloody Mary bar.

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OT
Charleston
1 review
Dined on June 1, 2018
Overall 4food 4service 4ambience 4

Staff was wonderful.

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d
1 review
Dined on May 30, 2018
Overall 5food 5service 5ambience 5

keep up the great salad and soup buffet all was excellent and fresh and well stocked up - let me know the bands playing on weds. Deborah.mcgann@labor.ny.gov can give you more business and keep telling people about you

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OT
New York Area
163 reviews
Dined on May 19, 2018
Overall 3food 3service 2ambience 3

Very mediocre service. Server not attentive, nor overly friendly. Food was ok, but not great. Typical mediocre hotel restaurant.

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C
1 review
Dined on May 6, 2018
Overall 3food 5service 1ambience 4

Jon was very rude to my friend. He did not tell her about an extra charge that would be incurred on the bill and refused to take it off. She paid more for yogurt and fruit than I did for a skillet. While I enjoyed my meal very much, the service was very poor and slow.

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MN
1 review
Dined on April 27, 2018
Overall 2food 2service 4ambience 2

We were a party of 10. There were two other large groups which made it very loud of hearing. The acoustics are terrible in the restaurant. The food is over prisced for what you get. Several of the meals were cold and you could tell they were under food warmers for to long. As beautiful as Hotel Syracuse is Eleven Waters was a big disappointment

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SM
1 review
Dined on April 18, 2018
Overall 3food 3service 2ambience 3

Our waiter was very curt. We felt like we were imposing on him. The duck taco was outstanding. The Tuna entrée was bland. They did not have several desserts that were on the menu.

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DC
Philadelphia
4 reviews
Dined on April 13, 2018
Overall 3food 4service 4ambience 2

Restaurant appears upscale and claims to be "rustic" - but ambiance is lacking - all of the walls are plain white with no decor, music was almost too soft. The only things seeming rustic were the uncovered wood tables and all staff wearing blue-jeans. Tables are spaced too far apart and usually I have the opposite complaint of restaurants. Overall - very bland/nonexistent atmosphere. Many Italian items on the menu, including sausage-stuffed mushrooms for an appetizer (delicious!). Food was very good, although one of two steaks was very under-cooked and had to be sent back for additional searing. That took longer than expected, despite a mostly empty restaurant - everyone else was finished with their meals before that steak returned to the table properly cooked. Normally such an error might gain a customer a free dessert, but not here. Restaurant is moderately pricey - pasta dishes between $15-$19, steaks around $26-$36, appetizers around $10, desserts around $7, and least expensive bottle of wine around $32. Wine list is severely limited - for a restaurant serving Italian food, I don't recall seeing any Italian red wines (seems odd). We all agreed the dinner was good, but probably wouldn't go back again - too many better & more interesting places to eat in Syracuse for less money. This could easily be a better restaurant experience that could bring us back - but the Marriott needs to do some work to get it there.

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ZS
San Diego
1 review
Dined on April 13, 2018
Overall 4food 4service 5ambience 4

Tatiana was fabulous. The second time she served us she not only remembered us but also knew what we had ordered. She took care of a glitch on our first visit and told us how the kitchen responded on our second visit. Very impressive.

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OT
1 review
Dined on April 1, 2018
Overall 5food 5service 4ambience 4

Easter brunch. Overpriced but good environment.

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OT
1 review
Dined on March 25, 2018
Overall 4food 5service 4ambience 5

We went for brunch which was delicious. Loved the decor of the restaurant and friendly staff

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OT
New York Area
1 review
Dined on March 24, 2018
Overall 5food 5service 5ambience 5

Excellent service from Jon, food was very good, great atmosphere

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OT
1 review
Dined on March 24, 2018
Overall 3food 4service 2ambience 4

It was my first time visiting Eleven Waters and let me tell you, their Crunchy French Toast with the seasonal fruit was amazing!!!!! I will definitely be back again!
and the mimosas? BOMB!!!
but my server, not so bomb.. real nice lady but she forgot my bacon, of which I had to ask the manager for — & she never came to my table to check on my entree or my friends entree
& she didn’t even give me my check. lol.
I had to flag another server down for my check, who brought it over for us, so I tipped her. lol. service was weak, food dope tho.

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AB
1 review
Dined on March 20, 2018
Overall 3food 3service 2ambience 4

The food was pretty good. The service wasn't bad, but there was something weird. We ate half of our appetizer when the entrees came out. The waitress said she would box up our appetizers for us. When we got home we realized the box was basically empty and the waitress ate our appetizer? That was a bit unsettling.

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OT
1 review
Dined on March 18, 2018
Overall 4food 4service 4ambience 4

Great brunch! I had one of the specialty eggs Benedict and it was one of the best I’ve ever had! Haven’t had dinner there but would recommend brunch.

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LV
1 review
Dined on March 18, 2018
Overall 4food 4service 5ambience 5

The service was very attentive. We came for brunch and never had ran empty coffee cup. Ordered skillets which were good, the egg white omelette which was a little wet, greasy and tasteless and the French toast which was delicious! Will be back to try again.

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D
1 review
Dined on March 4, 2018
Overall 2food 2service 3ambience 4

Some people at our table were disappointed with their meal, 3 out of 6 of us. My husband steak was cold, my son-in-law's dish had pork in it which wasn't on the menu, and he does not eat pork. My pasta dish had shrimp in it and the shrimp were flavor less. The waitress was very accommodating and tried to fix the food in the kitchen. Also some reduction was made in our bill which was very much appreciated. However would I recommend people go here to eat for dinner? Probably not. Very disappointing because it's such a lovely building.

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CC
1 review
Dined on February 27, 2018
Overall 4food 4service 5ambience 4

Excellent service and attention to detail. Good menu choices and local wines. Will definitely return .

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AB
1 review
Dined on February 24, 2018
Overall 5food 5service 3ambience 5

Excellent experience. Onion soup was unbelievable. Had the Clssique steak, tender and flavorful.

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MP
1 review
Dined on February 23, 2018
Overall 5food 5service 5ambience 5

The place just feels good. I really appreciate the Chef's interest in local foods (but why mid-western steaks?). Staff was also perfect.

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l
New York Area
3 reviews
Dined on February 22, 2018
Overall 4food 5service 3ambience 5

The food was outstanding but it took a very long time to be served. We had to pack up our food to get to a show on time. We are returning because the quality of the food was excellent. We will give ourselves extra time however.

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