Some people at our table were disappointed with their meal, 3 out of 6 of us. My husband steak was cold, my son-in-law's dish had pork in it which wasn't on the menu, and he does not eat pork. My pasta dish had shrimp in it and the shrimp were flavor less. The waitress was very accommodating and tried to fix the food in the kitchen. Also some reduction was made in our bill which was very much appreciated. However would I recommend people go here to eat for dinner? Probably not. Very disappointing because it's such a lovely building.
Excellent service and attention to detail. Good menu choices and local wines. Will definitely return .
Excellent experience. Onion soup was unbelievable. Had the Clssique steak, tender and flavorful.
The place just feels good. I really appreciate the Chef's interest in local foods (but why mid-western steaks?). Staff was also perfect.
The food was outstanding but it took a very long time to be served. We had to pack up our food to get to a show on time. We are returning because the quality of the food was excellent. We will give ourselves extra time however.
Reminds me of NYC. Loved our waitress !! We would eat dinner at Eleven Water's again !! Yummy
The restaurant was poorly staffed that night and I felt bad for our waitress. Coffee was cold. Soup was very good with the exception much too much pepper. That should have been told to us. Our meatballs and other appetizer were really cold. I’ve eaten here before and the food was very good. Tonight we were disappointed.
Great food and drinks! We stopped in during a last minute tripped upstate and LOVED it! Bethany was GREAT and made awesome food & drink recommendations- we would definitely come back!
Arrived 7 minutes ahead of our reservation.
Waited until 12:45 and hostess did not acknowledge us the whole time we were there. She stood right there working on menus. Looked at us several times and never said anything.
In the meantime a busboy (man) carrying a tray walked right up to a three women also waiting, Put his hand right up to their faces and said “Out of the way, please”. I was shocked by how rude he was.
12:45 the hostess told us we she could seat us. This was the first time she had spoken to us. I told her we had a reservation. When I asked her what was wrong and why the busboy was so cranky she just shrugged her shoulders. The manager Allison was watching.
Hostess showed us to the table and I asked her on the way if anything had happened. She said there was a very large unexpected group that was rude and made some wait staff cry. Oh ok. That explains why there was tension in the air and people seemed cranky.
Waitress (Brianna, I think) came over. Very pleasant and took our drink order and food order. Coffee and drinks came soon after. At 1:40 we had not seen her or gotten our food. I went to complain to the the manager Allison who said they were serving the food in the order received.
I sat back down and the couple next to us who had been there maybe 15 minutes got their food.
So at 1:45 we got up and left.
As we left the restaurant manager Allison smugly said “ Have a nice day.” I guess maybe we were punished for questioning their lack of respect for guests.
I went upstairs to the front desk and they gave me the hotel manager’s name.
Food was excellent, but the service was so slow and terrible that it doesn't make the food worth it. If you are looking to spend 3 hours at a restaurant waiting for you food while not a single staff member acknowledges you or the fact that you have been waiting forever for anything, then this is the place for you.
Great ambiance and quiet environment. Food was excellent great options.
Waiter was not friendly and made us wait for drinks.
I ordered my steak medium and it was served rare. I sent it back and when it returned it appeared to be a different piece and was still rare?
Wait staff and executive chef where awesome
This was our first visit to Eleven Waters, and we enjoyed it. The Marriott, which used to be the Hotel Syracuse, is beautiful, having undergone a restoration several years ago. The Valet parking is free if you have your ticket validated at the restaurant, which is a nice bonus.
We started off with French onion soup and the skillet bread appetizer, which could be a meal in itself if you are a carb-lover. My wife ordered the braised short rib while I had the salmon and a side of Utica greens. The short rib was very tender and the gravy was very good. The Cauliflower puree with the salmon was a welcome change from the usual potato or rice, and the Utica greens were great, with just the right amount of spice.
The only thing I'm not a big fan of is the "tag-team" approach to service. While it is very minor, it annoys me a little to be asked if I want another cocktail right after I already ordered one. Again, minor, but I'm not a fan.
After dinner, be sure to walk upstairs and look at the stunning lobby and ball rooms. The place is absolutely beautiful.
The service was very good.
The potato soup was very good.
The toasted bread for our 3 sandwiches was hard to chew, probably over toasted, had to cut away some of the crust as it was too hard to bite into and enjoy.
There was very little turkey given on the turkey sandwiches. I won't order that sandwich again. I could go with the wrap and avoid the bread, but there still wouldn't be enough turkey on it to even qualify it as a turkey wrap.
The server Brianna was nice. Involved, but not annoying. They do not have an turkey or beef options as far as meat for brunch - which in this day and age is extremely uncommon, so I suggest they fix that. Other that the ambiance was lovely, food came out fast. Mimosas were great. And the price wasn’t bad. Meal for two people with two drinks came out to 47.00 . Might be my new brunch spot .
My wife and I stayed at the hotel and dines at Eleven Waters. We both ordered flat iron steak. Mine was so tough I actually had to remove it from my mouth. My wife's steak was excellent and melted in on your mouth. But the restaurant and the service was excellent. I just wouldn't recommend the flat iron steak as it appears you have a 50/50 shot of being good or bad.
A gem in downtown Syracuse. Menu is a bit limited, but all of the food was better than expected, and the spirit of the place was fine. It's a newish operation, and will probably be even better by the time you go.
Gorgeous restaurant! We loved the clean, modern feel. Great service and really good food. The salmon was fantastic.
We felt bad that on a Friday night there was only one other table
When we arrived, we let the hostess know about our reservations. After standing and waiting for 15 minutes while the hosted seated several other parties who walked in, we asked the hostess if our table was ready yet. She did not respond and simply walked away.
When we finally got to our table, it took another 15 minutes before we got our coffee and water. The food at the buffet was not replenished well and the service was very slow.
As guests at the hotel we decided to eat here New Year's Eve because it was too cold and snowy to walk around town and the menu looked good. Firstly, the atmosphere needs improvement. It was much too bright and stark for dinner, no ambiance whatsoever. I realize it was a holiday, but the menu was very limited, just a handful of appetizers and entrees. No green salad, no bread on the table. My husband and I both ordered the Tuscan "salad" which was more like a stew, and so spicy neither of us could finish it. The waiter acknowledged that other people had complained about the seasoning and admitted it wasn't usually that way, but apparently the cook did not feel obligated to fix it. My husband had the filet and fries for an entree and it was very good. I had the salmon, which was also very good, but I do not know what the brown colored puree was that accompanied it. It was supposed to be cauliflower, but that may have been the other whitish liquid. There were 4 or 5 capers floating around in the brown mush as well. Also had to ask several times for another round of drinks and we were told the bar was backed up. Really? We could see about 3 people sitting at the bar and we were drinking beer and wine. Not too complicated. No dessert was on the menu and none was offered, so I guess that was nonexistent as well. We were tired and not looking for anything too fancy, but this was kind of disappointing. Might be a good place for breakfast or lunch, but I would not recommend for dinner unless you just want something really casual and don't care about the atmosphere.
Loved the casual elegant atmosphere and the amazing personal service. The diverse but limited menu did offered something for everyone! We would say this is one of our favorites!
The onion soup and tomato basil soup were extremely delicious. The Gianelli bolognese was surprisingly spicy, and had a hefty portion with enough to take home for leftovers. I had the market special, bucatini pasta in slightly spicy tomato sauce with sea bass, shrimp, mussels and calamari. All the seafood was cooked perfectly and not rubbery or overcooked. The bread was warm and fresh, beer selection was average but we were satisfied with the offerings. Stout beer isn't for everyone so it's hard to find something other than Guinness on a menu. Overall, we will be back again.
Went on Christmas Day. Very limited menu. Ordered filet mignon medium rare, came out well done. Reordered Sea Bass, came out 20 minutes later raw. Another person ordered salmon, came out undercooked and sent back.. Waitress apologized, gave us dessert on the house. One cheesecake, very commercial, something else, couldn't identify with stale marshmallows on top. VERY DISAPPOINTTED, RUINED CHRISTMAS DINNER. They should be ashamed of themselves from putting out such a poor product. MARRIOTT shouldn't stand for it. Never go back and I live here!
Reservation on Christmas was actually not necessary.
Service was so-so, Had to ask repeatedly for water.
BUT pasta dish was excellent as were the blueberry pancakes, although the accompanying syrup was maple, not blueberry.
Quality of the food made up for indifferent service. But given that virtually everything else in Syracuse was not even open, I suspect that the servers etc felt pressured to be there.
We came here for the simple reason that we did not want to cook for two that day and realized that a hotel has to provide for its resident guests. The choice, overall, was a very good one, thanks to the kitchen.
We have enjoyed several very nice lunches at Eleven Waters and thought we’d try Sunday brunch. Unfortunately we were underwhelmed with the quality of the brunch buffet. But the service was also very slow. While our individual omelets were good it took them about 1/2 hour to arrive. Our waitresss also failed to instruct us at all on the buffet. Disappointing. It is a lovely spot and I’d like to think this was just a temporary glitch.
Everything was good. There are better restaurants nearby though. Convenience is this restaurant's main attribute. If you are staying at the hotel you don't have to leave the premises to get a decent meal. I would go to an Armory Square restaurant if I was not staying at the hotel.
This is the 3rd visit to your restaurant (lunch, brunch & this time for dinner). In the previous two visits, we were NOT disappointed & enjoyed an excellent meal. Our visit for dinner (party of six coming from a Symphoria Concert) was certainly NO different! Everyone in our group raved about their food selections e.g., the chicken dish was EXCELLENT ; both size & quality, the salmon was first rated, the short rib was "incredible" & the steak frite was "one if the BEST steaks I had ever enjoyed"! The "only" real negative (reason for my 4 rating) was "cold" rolls; should have been at least warmed for that type of quality! Our waitress was one of the best I had ever had & the bartender in your lounge was always there for our immediate needs even though her area was VERY BUSY!
WE WILL DEFINITELY RETURN; either for brunch but most likely for dinner whenever we're in your area for a downtown event!
Thank you for a most enjoyable & memorable dining experience! You certainly have a "winner" at the Marriott!
Delicious brunch. We chose the buffet. Classy atmosphere and style of serving.
I've been here many times but the service was nonexistent. We were seated pretty quick because we made reservations. The waitress took our drink order. We sat their for 25 minutes without water until the manager came up to us and asked us if we needed anything. We were like yes we would like some water at least lol. The rest of the evening went like that. They must of been really short staffed. The food was very delicious. We had the chicken riggies, the Utica green and the stuffed mushrooms. It was my birthday so I picked restaurant I felt really bad during the whole thing because we had such bad service and we were with friends. We made the most of it.
Bread was like the dinner rolls you buy at a supermarket. Most restsurants of the caliber make their own bread
We have been to Eleven Waters on a few occasions, the menu is straight forward and the food is delicious. These are large windows to catch the overall scene, we went for lunch on a previous occasion and outdoor seating was secure and excellent.
We had an early reservation due to having ticket to a show after the meal. Because it was early we think we were ahead of the dinner service team being ready. We walked in and there was no host, no staff and no bartender, but two tables with patrons.
The hostess came out after about 10 mins and was able to seat us. She took our drink order and brought some bread, unfortunately though we sat for close to 25 mins before we got our drinks or met our server.
Once our server did arrive she was fantastic and we had a very enjoyable evening. The food was amazing and the ambiance fantastic.
The extremely slow start really could have been disastrous but we do credit the server and the food for saving what was looking like it might be an awful dining experience.
We will go back but probably won't be as forgiving if the start is equally as slow the second time
The restaurant itself is super hip and we loved the ambiance. Food was good, I was especially happy bc i try to eat healthy which can be challenging when dining out and it was very easy at Eleven Waters. I had the roast chicken and swapped sides with another entree, pairing the chicken with the cauliflower purée and spinach and it was very satisfying! Service was pretty slow so that was disappointing but we will be back for sure.
Nice find and glad we went. We'll be going back (especially because there is a very cool outside fireplace/patio area that we learned about).
Food was great, waitress was fun! We will go back!
Ambiance and location are very good. Food needs to get better. I would go back to try the specialty drinks maybe for a date but not a special occasion.
Large restaurant with very nice decor. Great menu with a wide-variety of options. Seemed a little understaffed, but our waiter was extremely polite & friendly.
The food was delicious but service was incredibly slow and the glass my cosmo came in reminded me of something I’d give to my young kids with cider to break in the New Years