Very mediocre service. Server not attentive, nor overly friendly. Food was ok, but not great. Typical mediocre hotel restaurant.
Jon was very rude to my friend. He did not tell her about an extra charge that would be incurred on the bill and refused to take it off. She paid more for yogurt and fruit than I did for a skillet. While I enjoyed my meal very much, the service was very poor and slow.
We were a party of 10. There were two other large groups which made it very loud of hearing. The acoustics are terrible in the restaurant. The food is over prisced for what you get. Several of the meals were cold and you could tell they were under food warmers for to long. As beautiful as Hotel Syracuse is Eleven Waters was a big disappointment
Our waiter was very curt. We felt like we were imposing on him. The duck taco was outstanding. The Tuna entrée was bland. They did not have several desserts that were on the menu.
Restaurant appears upscale and claims to be "rustic" - but ambiance is lacking - all of the walls are plain white with no decor, music was almost too soft. The only things seeming rustic were the uncovered wood tables and all staff wearing blue-jeans. Tables are spaced too far apart and usually I have the opposite complaint of restaurants. Overall - very bland/nonexistent atmosphere. Many Italian items on the menu, including sausage-stuffed mushrooms for an appetizer (delicious!). Food was very good, although one of two steaks was very under-cooked and had to be sent back for additional searing. That took longer than expected, despite a mostly empty restaurant - everyone else was finished with their meals before that steak returned to the table properly cooked. Normally such an error might gain a customer a free dessert, but not here. Restaurant is moderately pricey - pasta dishes between $15-$19, steaks around $26-$36, appetizers around $10, desserts around $7, and least expensive bottle of wine around $32. Wine list is severely limited - for a restaurant serving Italian food, I don't recall seeing any Italian red wines (seems odd). We all agreed the dinner was good, but probably wouldn't go back again - too many better & more interesting places to eat in Syracuse for less money. This could easily be a better restaurant experience that could bring us back - but the Marriott needs to do some work to get it there.
Tatiana was fabulous. The second time she served us she not only remembered us but also knew what we had ordered. She took care of a glitch on our first visit and told us how the kitchen responded on our second visit. Very impressive.
Easter brunch. Overpriced but good environment.
We went for brunch which was delicious. Loved the decor of the restaurant and friendly staff
Excellent service from Jon, food was very good, great atmosphere
It was my first time visiting Eleven Waters and let me tell you, their Crunchy French Toast with the seasonal fruit was amazing!!!!! I will definitely be back again!
and the mimosas? BOMB!!!
but my server, not so bomb.. real nice lady but she forgot my bacon, of which I had to ask the manager for — & she never came to my table to check on my entree or my friends entree
& she didn’t even give me my check. lol.
I had to flag another server down for my check, who brought it over for us, so I tipped her. lol. service was weak, food dope tho.
The food was pretty good. The service wasn't bad, but there was something weird. We ate half of our appetizer when the entrees came out. The waitress said she would box up our appetizers for us. When we got home we realized the box was basically empty and the waitress ate our appetizer? That was a bit unsettling.
Great brunch! I had one of the specialty eggs Benedict and it was one of the best I’ve ever had! Haven’t had dinner there but would recommend brunch.
The service was very attentive. We came for brunch and never had ran empty coffee cup. Ordered skillets which were good, the egg white omelette which was a little wet, greasy and tasteless and the French toast which was delicious! Will be back to try again.
Some people at our table were disappointed with their meal, 3 out of 6 of us. My husband steak was cold, my son-in-law's dish had pork in it which wasn't on the menu, and he does not eat pork. My pasta dish had shrimp in it and the shrimp were flavor less. The waitress was very accommodating and tried to fix the food in the kitchen. Also some reduction was made in our bill which was very much appreciated. However would I recommend people go here to eat for dinner? Probably not. Very disappointing because it's such a lovely building.
Excellent service and attention to detail. Good menu choices and local wines. Will definitely return .
Excellent experience. Onion soup was unbelievable. Had the Clssique steak, tender and flavorful.
The place just feels good. I really appreciate the Chef's interest in local foods (but why mid-western steaks?). Staff was also perfect.
The food was outstanding but it took a very long time to be served. We had to pack up our food to get to a show on time. We are returning because the quality of the food was excellent. We will give ourselves extra time however.
Reminds me of NYC. Loved our waitress !! We would eat dinner at Eleven Water's again !! Yummy
The restaurant was poorly staffed that night and I felt bad for our waitress. Coffee was cold. Soup was very good with the exception much too much pepper. That should have been told to us. Our meatballs and other appetizer were really cold. I’ve eaten here before and the food was very good. Tonight we were disappointed.
Great food and drinks! We stopped in during a last minute tripped upstate and LOVED it! Bethany was GREAT and made awesome food & drink recommendations- we would definitely come back!
Arrived 7 minutes ahead of our reservation.
Waited until 12:45 and hostess did not acknowledge us the whole time we were there. She stood right there working on menus. Looked at us several times and never said anything.
In the meantime a busboy (man) carrying a tray walked right up to a three women also waiting, Put his hand right up to their faces and said “Out of the way, please”. I was shocked by how rude he was.
12:45 the hostess told us we she could seat us. This was the first time she had spoken to us. I told her we had a reservation. When I asked her what was wrong and why the busboy was so cranky she just shrugged her shoulders. The manager Allison was watching.
Hostess showed us to the table and I asked her on the way if anything had happened. She said there was a very large unexpected group that was rude and made some wait staff cry. Oh ok. That explains why there was tension in the air and people seemed cranky.
Waitress (Brianna, I think) came over. Very pleasant and took our drink order and food order. Coffee and drinks came soon after. At 1:40 we had not seen her or gotten our food. I went to complain to the the manager Allison who said they were serving the food in the order received.
I sat back down and the couple next to us who had been there maybe 15 minutes got their food.
So at 1:45 we got up and left.
As we left the restaurant manager Allison smugly said “ Have a nice day.” I guess maybe we were punished for questioning their lack of respect for guests.
I went upstairs to the front desk and they gave me the hotel manager’s name.
Food was excellent, but the service was so slow and terrible that it doesn't make the food worth it. If you are looking to spend 3 hours at a restaurant waiting for you food while not a single staff member acknowledges you or the fact that you have been waiting forever for anything, then this is the place for you.
Great ambiance and quiet environment. Food was excellent great options.
Waiter was not friendly and made us wait for drinks.
I ordered my steak medium and it was served rare. I sent it back and when it returned it appeared to be a different piece and was still rare?
Wait staff and executive chef where awesome
This was our first visit to Eleven Waters, and we enjoyed it. The Marriott, which used to be the Hotel Syracuse, is beautiful, having undergone a restoration several years ago. The Valet parking is free if you have your ticket validated at the restaurant, which is a nice bonus.
We started off with French onion soup and the skillet bread appetizer, which could be a meal in itself if you are a carb-lover. My wife ordered the braised short rib while I had the salmon and a side of Utica greens. The short rib was very tender and the gravy was very good. The Cauliflower puree with the salmon was a welcome change from the usual potato or rice, and the Utica greens were great, with just the right amount of spice.
The only thing I'm not a big fan of is the "tag-team" approach to service. While it is very minor, it annoys me a little to be asked if I want another cocktail right after I already ordered one. Again, minor, but I'm not a fan.
After dinner, be sure to walk upstairs and look at the stunning lobby and ball rooms. The place is absolutely beautiful.
The service was very good.
The potato soup was very good.
The toasted bread for our 3 sandwiches was hard to chew, probably over toasted, had to cut away some of the crust as it was too hard to bite into and enjoy.
There was very little turkey given on the turkey sandwiches. I won't order that sandwich again. I could go with the wrap and avoid the bread, but there still wouldn't be enough turkey on it to even qualify it as a turkey wrap.
The server Brianna was nice. Involved, but not annoying. They do not have an turkey or beef options as far as meat for brunch - which in this day and age is extremely uncommon, so I suggest they fix that. Other that the ambiance was lovely, food came out fast. Mimosas were great. And the price wasn’t bad. Meal for two people with two drinks came out to 47.00 . Might be my new brunch spot .
My wife and I stayed at the hotel and dines at Eleven Waters. We both ordered flat iron steak. Mine was so tough I actually had to remove it from my mouth. My wife's steak was excellent and melted in on your mouth. But the restaurant and the service was excellent. I just wouldn't recommend the flat iron steak as it appears you have a 50/50 shot of being good or bad.
A gem in downtown Syracuse. Menu is a bit limited, but all of the food was better than expected, and the spirit of the place was fine. It's a newish operation, and will probably be even better by the time you go.
Gorgeous restaurant! We loved the clean, modern feel. Great service and really good food. The salmon was fantastic.
We felt bad that on a Friday night there was only one other table
When we arrived, we let the hostess know about our reservations. After standing and waiting for 15 minutes while the hosted seated several other parties who walked in, we asked the hostess if our table was ready yet. She did not respond and simply walked away.
When we finally got to our table, it took another 15 minutes before we got our coffee and water. The food at the buffet was not replenished well and the service was very slow.
As guests at the hotel we decided to eat here New Year's Eve because it was too cold and snowy to walk around town and the menu looked good. Firstly, the atmosphere needs improvement. It was much too bright and stark for dinner, no ambiance whatsoever. I realize it was a holiday, but the menu was very limited, just a handful of appetizers and entrees. No green salad, no bread on the table. My husband and I both ordered the Tuscan "salad" which was more like a stew, and so spicy neither of us could finish it. The waiter acknowledged that other people had complained about the seasoning and admitted it wasn't usually that way, but apparently the cook did not feel obligated to fix it. My husband had the filet and fries for an entree and it was very good. I had the salmon, which was also very good, but I do not know what the brown colored puree was that accompanied it. It was supposed to be cauliflower, but that may have been the other whitish liquid. There were 4 or 5 capers floating around in the brown mush as well. Also had to ask several times for another round of drinks and we were told the bar was backed up. Really? We could see about 3 people sitting at the bar and we were drinking beer and wine. Not too complicated. No dessert was on the menu and none was offered, so I guess that was nonexistent as well. We were tired and not looking for anything too fancy, but this was kind of disappointing. Might be a good place for breakfast or lunch, but I would not recommend for dinner unless you just want something really casual and don't care about the atmosphere.
Loved the casual elegant atmosphere and the amazing personal service. The diverse but limited menu did offered something for everyone! We would say this is one of our favorites!
The onion soup and tomato basil soup were extremely delicious. The Gianelli bolognese was surprisingly spicy, and had a hefty portion with enough to take home for leftovers. I had the market special, bucatini pasta in slightly spicy tomato sauce with sea bass, shrimp, mussels and calamari. All the seafood was cooked perfectly and not rubbery or overcooked. The bread was warm and fresh, beer selection was average but we were satisfied with the offerings. Stout beer isn't for everyone so it's hard to find something other than Guinness on a menu. Overall, we will be back again.
Went on Christmas Day. Very limited menu. Ordered filet mignon medium rare, came out well done. Reordered Sea Bass, came out 20 minutes later raw. Another person ordered salmon, came out undercooked and sent back.. Waitress apologized, gave us dessert on the house. One cheesecake, very commercial, something else, couldn't identify with stale marshmallows on top. VERY DISAPPOINTTED, RUINED CHRISTMAS DINNER. They should be ashamed of themselves from putting out such a poor product. MARRIOTT shouldn't stand for it. Never go back and I live here!
Reservation on Christmas was actually not necessary.
Service was so-so, Had to ask repeatedly for water.
BUT pasta dish was excellent as were the blueberry pancakes, although the accompanying syrup was maple, not blueberry.
Quality of the food made up for indifferent service. But given that virtually everything else in Syracuse was not even open, I suspect that the servers etc felt pressured to be there.
We came here for the simple reason that we did not want to cook for two that day and realized that a hotel has to provide for its resident guests. The choice, overall, was a very good one, thanks to the kitchen.
We have enjoyed several very nice lunches at Eleven Waters and thought we’d try Sunday brunch. Unfortunately we were underwhelmed with the quality of the brunch buffet. But the service was also very slow. While our individual omelets were good it took them about 1/2 hour to arrive. Our waitresss also failed to instruct us at all on the buffet. Disappointing. It is a lovely spot and I’d like to think this was just a temporary glitch.