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Sat, Sun 7:00 am–10:00 pm
Mon–Fri 6:30 am–11:00 am
Sat, Sun 7:00 am–11:30 am
Lunch & Dinner
Mon–Fri 11:00 am–10:00 pm
Sat, Sun 11:30 am–10:00 pm
Food was good. Service was a little slow for items ordered off the menu
Eleven Waters sits in a stunningly beautiful restored Marriott hotel in downtown Syracuse. Eleven Waters is supposed to be their signature restaurant and its was, frankly, disappointing. We had an 8:00pm reservation for 2 and were seated immediately (+). The restaurant was not very crowded as evidenced by several empty tables we could see in our section. We had a very nice conversation with our pleasant waitress and ordered drinks(+). Drinks were served 15 mins later (-), The vodka/soda drink seemed to be soda only (-) and the bourbon ordered on the rocks was served neat and had to be sent back for ice (-). We went to order our meal and were informed the premium dish on the menu (Filet Mignon) was sold out (-). We then took recommendations from the waitress and ordered appetizers and entrees. The appetizers came 45 minutes later (--), they were, however, tasty (+). Entrees came and the lamb, which was highly recommended by the server, came in 3 pieces. It was ordered medium rare and had 1 piece medium and two well done. We did not order dessert. To her credit, the waitress removed the lamb from the final bill when she saw it was over done. Final Impression: Nice atmosphere, pleasant staff, slow service and mediocre food. Not the value we expected for the price and not in keeping with the grandeur of the hotel.
Had a great lunch in past - service was off, which cascade into food quality for dinner. Would recommend for lunch, might not for dinner.
If the food was exceptional (which it was not) the service could be overlooked. It seems the waitress had to many tables to wait on and there was no help for her with filling water glasses and getting out the food quickly. We told her we had Syracuse Stage tickets at the onset and when we ordered coffee which doesn’t require kitchen assistance, that took to long to get also. So we skip the coffee. It’s likely we will not go back there again.
We stayed at Marriott downtown and wanted an easy but nice place to have dinner. Tatiana was our waitress- very professional with just the right touch of friendliness. In fact everyone was like that,I noticed how they all work together, quietly delivering and clearing meals and being accommodating.
Had meatball app and beet salad,lamb loin dinner and strip steak—ALL DELICIOUS! Rolls and fresh butter arrived w/ appetizer. It’s not the norm anymore and was a treat. I didn’t care for the broccoli chimichurre sauce on streak,but that’s a personal preference. The one little disappointment was the hot choc pannacotta wasn’t available.
I also thought the dining room could have been a touch darker.
Overall very pleasant experience!!
Server was indifferent. She seemed to be in a bad mood from the moment we arrived. Just average food. Typical Hotel restaurant
We made a reservation a few days in advance for 7 PM, we were sat right away but did not order until almost 7:30. We ordered appetizers, wine, and meals. We got the wine pretty quickly and were told that we would be brought over the complimentary bread. We got that about 20 minutes later. We ordered two different types of flat breads. About 30 minutes later one of them was brought out and we were told the second one was burnt so she requested it to be re-made as she didn’t think it was appropriate to serve, apparently the chef did not. That took about another 15 minutes or so. Our soups and salads we ordered were brought out shortly after the second flat bread. We did not receive our meals for roughly another 45 minutes. We ordered 5 different meals and only one of the 5 of us were satisfied with the meal. I myself ordered a filet mignon specifying that I wanted it cooked medium well, when it came out it was probably as rare as they are able to legally cook it. The waitress only came to our table when something was being brought to us, did not check in at all. We were sat in a separate overflow room due to “being busy” no one else was sat in this are and we could not be seen or heard. I had to walk around the corner to another area to track down the waitress and when I wasn’t able to I saw a busser and asked for him to find the waitress. She came over about 10 minutes later. I asked that my filet be cooked longer and also let her know that my one friend took one bite of her meal and was not at all happy with it and myself and two others were not very please with our meals either. She offered to bring something else but it had taken so long for everything else she didn’t dare want to wait for another meal to be prepared. She took my steak back to be cooked more to my liking. She came back a couple of minutes later and brought a macaroni and cheese that she “found” to my friend who was not happy with her meal and did not eat it. More to tell but out of space.
Our meal was great, tasty, and reasonably priced! A special shout out to our waiter, Jon, who was entertaining, funny, and solicitous. He even laughed at my lame jokes! We’ll be back!
Server was great, wine was good Ravines Maximllien 2104. Wifes Filet was over cooked, they made it right, but it took a long time for them to bring new steak. They were out of all tap beers and the veal osa bucca. Pasta dishes were just ok. With the exception of the wait staff, This was unfortunately a mediocre experience at best. I have ate here several times in the past with much better results.
Our dinner and drinks were fantastic. The service was impeccable. The atmosphere is wonderful.
Food was overpriced and not very tasty. Would not go back.
Service was exceptional, portion sizes a bit small. Female hostess was dismissive, not sure if restaurant is used to catering to African American people. She was the only issue we had. Music was pleasant and most of staff was friendly.
Nice menu choices. You can dress casual or dress up and you'll fit in. Food and service was very good!
Food was excellent. Drinks were simple but good. Decent wine list. We had terrible service. Table next door had excellent service, but our waitress seemed thoroughly uninterested. Otherwise, it was excellent.
The food was superb and the service was excellent.
I can’t really review this place because I made a reservation, through this site, for brunch on New Year’s Day for 1:45pm and the kitchen closed at 2pm!! No one, literally NO ONE, told us (3 people that arrived separately) this was the case until after we had ordered drinks. Not cool.
We went on Christmas Day and it was fantastic. We loved the calm atmosphere and the quiet corner we were seated in. The food was exquisite and the service was exceptional!
Its a nice place but very pricey. The portions are small and my steak was chewy nd my potatoes were cold. For 2 adults and one child it was $150 and the menu was limited.
We loved the food and our server John was very kind and had an awesome sense of humor.
We would have rated the place 5 stars but on a few occasions, we asked for certain drinks and they did not have them (please amend your menus as it was an inconvenience).
Christmas Eve dinner was indeed enjoyable & very tasty.
Very good service as well as atmosphere. The food was uninspiring and lacking in any unique taste. Loved the “new” hotel , but next time I will try the Pub.
We arrived at 6:15 and specifically told our server that we were in a bit of a rush because we were seeing a show. She assured us that she would take care of us and took our drink and good order all at once. We then waited 20 minutes for our drinks, received bread with parts of our meal 15 minutes after that at least then received the rest of our meal at 7:15 when we had to leave for the show. The food was delicious but we could barely eat it. She offered no apology or compensation. Never checked on us. We had to flag her down. It was terrible.
The restaurant was out of the two appetizers that we ordered. Also out of wine we ordered and one of the entrees. Was hoping for a better experience. Service was efficient.
First time here and we just loved this place we live locally and will definitely return!!!
Plus our waiter (Jon) was outstanding which makes it even better !!!!
Can't wait to return!
First of all, let me say that my husband and I really love to go out to dinner and do so at least a couple times a week, so we have a lot to compare this restaurant to. We went here because its located in a historic hotel and they offered free valet parking with a dinner reservation coupled with attending the local ballet. We were seated at 5 pm and the room was cold enough for my husband and another nearby dinner guest to have their coats on for the first half hour. The meals were pricey, which I have no problem with if they are at least decent. For $32 I ordered the lamb loin. It was served with a cold side of farro salad that tasted more like a very chunky cole slaw. It was sparse on the grains and just ok. The wild mushroom ragout was the best thing on the plate. My husband ordered the veal osso buco. It arrived in a soup bowl, with absolutely NO presentation. The polenta was in the bottom, in the middle of that was a bare 1 1/2 inch diameter bone, there was a scattering of meat in and around the top of the polenta, and a tomato style topping on that. I've had better shepards pie. I truly thought they had brought the wrong dish to the table and asked immediately if I could see a menu to make sure it was his dinner. This was $28. The wait staff, while friendly and efficient, wore blue jeans. I'm not that picky if the food is ok, but if I'm going to pay high end, then a little effort to dress the wait staff would have been expected. There was an oil style candle in a jar on our table that was lit as we were PAYING the CHECK... this was to be a special night out at the recently renovated Syracuse Hotel, now the Marriott. They have three dining areas to choose from, we chose the high end because it was a special occasion and were anticipating a really nice dinner, the only thing that made it feel "high end" was the price. Disappointing doesn't cover it. I really wish I'd taken a picture of both meals to post here.
First visit to this establishment. I was returning to my hometown just for two days. My guests were local people who had been there before, once having a bad experience and once having a wonderful experience. This time, our collective experience was terrific. The place was quite empty on the Sunday morning of Thanksgiving weekend. Our server Jon K had lots of time to spend with us and we thoroughly enjoyed our conversation with him. I was happy the place was quiet at that time, so we could hear ourselves talk. We wee happy to be seated immediately, and there was no pressure for us to vacate the table when we were finished. My guests had eggs benedict. They were very satisfied. Substituting fruit for one of the orders of potatoes was no problem. The blueberry pancakes were excellent and the breakfast potatoes were exactly to my liking. If I were local, I would return often. But I will return, and now I am sure my local guests will as well.
Food was over cooked and minimal. Server was pushy and made a few off color comments. Not impressed st all.
The service is incredibly slow. We’ve tried two years in a row to do dinner prior to a night at the theatre
Last year the restaurant had just opened so we figured they were working out the nuances. Sadly this year it was the same situation - bar is beyond slow and the service was good but not great. It’s definitely a higher end price tag so we expected higher end service
Not a big array of choices for a buffet and most of the food was barely warm if not cold.....very disappointed!
Pretty place, food was just ok. Staff very unfriendly.
We have eaten here several times, always with great satisfaction. Nice ambiance, good prices, nice variety. Don't book through Open Table, though. We did the last time we were there, only to arrive and find the restaurant had not received the reservation. Fortunately, they found a table for us anyway.
Thanks for a great dining experience. Great service,friendly staff and a leisurely dinner.
Service and food was fabulous!! The menu had quite a variety and everyone was very pleased with their selection!
very ridgid rest. Not overly friendly. Not willing to accommodate much in request. Menu was very limited and we asked about Menu vs Brunch.... poor customer service. "take it or leave it attitude"
Services was just ok
Eleven Waters obviously wants to be a chic place to eat. The menu is towards the gourmet end and the food was pretty good. However, how is it that the nicest restaurant in this Marriott Hotel has no wine list. There is a limited selection of cheaper wines by the glass and then one very expensive bottle of Stags leap cab (which they did not have). They did have one bottle of a cheaper Stags leap bottle leftover from a wedding that we were able to purchase. If you like wine with a nice meal, this is not the restaurant for you. I have never been in this level of restaurant without a bottle wine list.
Salmon was not good. Salad wasn’t good. Service was good
The place is amazing from the food to the location . Very laid back atmosphere.
Great waitress with a customer focus and a smile combined with great service. Pleasant and quiet. Food was done well and tasty, but veal was a little tough. Meatballs were excellent. The valet service made access easy.
Wonderful atmosphere and exceptional service. Our server Jackie was on top of all of our needs, was quick and courteous. Would definitely recommend to others and will absolutely be returning!