Eleven Waters

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1. C

   Cami

   1 review

   3.0

   1 review

   Dined on June 23, 2022

   overall3food3service2ambience5

   Food was pretty good, service wasn’t great even though it wasn’t busy. Live music was decent.

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2. OT

   OpenTable Diner

   Charleston

   5 reviews

   3.0

   5 reviews

   Dined on June 19, 2022

   overall3food4service2ambience4

   Father’s Day brunch. We had 11:30am reservations and were not seated until 11:45am. Once seated, we selected our meals which then took quite awhile to come. Food was delicious- one meal out of 8 was cold. We needed to find someone to get our check a good 15 minutes after finishing eating.

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3. OT

   OpenTable Diner

   New York Area

   2 reviews

   3.0

   2 reviews

   Dined on June 11, 2022

   overall3food2service2ambience4

   This was my first time there since Covid. I had a pleasant experience there before so I’ve decided to come back. Right of the bet I liked that valet parking was free with the reservation, nice touch. When we walked into the dining room was way too cold for me and my guest. We asked for the drink menu and we were informed that they do not have one but they do have a full bar (it didn’t bother me but I still would like to see prices to have an idea of what to expect) I placed an order for Aperol spritz, the waitress informed me that bartender does know what’s in it and they didn’t know how much they should charge (and it happens but I don’t believe they had to inform me of that) Crab cakes were alright, but the burger was average. I think considering the location and esthetics of the restaurant, both could be improved.

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4. TP

   TaylorP

   1 review

   2.0

   1 review

   Dined on May 22, 2022

   overall2food3service1ambience3

   Waitress was not friendly or lively, she seemed very annoyed to be serving us. Anytime she asked us a question she would walk away while talking to her. Food was ok, could get better at a diner

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5. RC

   RodC

   1 review

   3.0

   1 review

   Dined on May 19, 2022

   overall3food4service5ambience2

   Seating is very wide open and sterile. It needs a designer touch. Table arrangements are more focused on server access where seating is stacked next to each other. But it has more room and is much cleaner than Denny's. The food was well prepared but I felt no new wow sensations on my palate. It was excellent but the recipes were ordinary for a 3 digit bill for 2 people. The shining star in this mix was the service. Very attentive, comfortable, engaging and informative - even though clearly not much experience.

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6. l

   lynne007

   New York Area

   5 reviews

   4.0

   5 reviews

   Dined on May 13, 2022

   overall4food5service5ambience4

   The food was good. Morgan was great. I loved that she was patient taking our orders and she told us the price of the specials.

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7. K

   Kate

   New York Area

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food1service3ambience3

   This was a disappointing experience. The only time slot available for Mother's Day brunch was 3:30. This wasn't a last minute booking. It was the only place I could find to reserve a week before Mother's Day. When we arrived, most of the place had cleared out and it looked like we could have arrived earlier if notified. There was very little food left for the four of us and we had to ask for plates. They had been put away. When we got up to get dessert, it had all been put away as well so they brought us some stale pieces of cake. All I can say is never again.

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8. l

   laurenf

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food2service1ambience1

   Very unorganized. Over priced for not the best food I ever had.

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9. KM

   KrisMH

   New York Area

   15 reviews

   vip
   3.0

   15 reviews

   Dined on April 30, 2022

   overall3food3service5ambience3

   Jason the bartender / server was definitely the highlight of the evening. Personable great service. Cheese plate was very good and generally food was very good. Jason made good drinks but the wine list is very very limited - coffee was burned. Overall it’s a decent hotel feeling restaurant and that’s exactly what it is so as long as you aren’t expecting anything much more than that you’re set. Nice, decent option for dinner though we ate in the bar area since it seemed to have more ambiance than the dining room itself.

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10. W

    Wendy

    New York Area

    13 reviews

    5.0

    13 reviews

    Dined on April 28, 2022

    overall5food5service5ambience5

    We had a very nice dinner. Decided to eat in the bar area. Jason the bar tender was very helpful with picking drinks and wine. He was very attentive and fun.

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11. OT

    OpenTable Diner

    Philadelphia

    1 review

    vip
    1.0

    1 review

    Dined on April 23, 2022

    overall1food1service2ambience3

    It appears that they have given up on this hotel restaurant. We were one of only 3 occupied tables at 7pm on a Saturday. The remaining tables were set with coffee mugs for the next morning. The only front of house staff was a server and bartender and they were unable to provide service - each drink order took 20 minutes to arrive. We had to get up multiple times to ask for service - water refills, cocktail menu, ask to dim the lights. Food was lousy- Caesar salads overdressed, mussels dry and shriveled with a small amount of sauce that didn’t match the menu description. Entrees we’re over salted - filet and gemelli were inedible. A few items were removed from the check, but this was small consolation for a horrible experience.

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12. LS

    LoriS

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food4service3ambience5

    My only complaint was we felt the server was very rushy! She gave my husband the bill and told him she’d wait for his card. She also at one point asked my son if he was going up to the buffet again! I wasn’t impressed with her service at all! The food and atmosphere were great.

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13. JT

    JTHarper

    Louisville

    8 reviews

    5.0

    8 reviews

    Dined on April 17, 2022

    overall5food4service5ambience3

    Easter Buffet - Hot food bar had a nice selection of items, was fresh and tasty. The breads and desserts were just average and not homemade. Server was good and checked on is several times.

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14. AS

    AliceS

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    On Easter Sunday I took my family, there was five of us, to the brunch at Eleven Waters. The experience was amazing. The grandeur of the hotel was magnificent. I had not been there in years, really since the do over. The food was delicious and stations were located around the ballroom so there was never really any lines at all. The wait staff did a wonderful job. Nothing could have been better. Kudos. I would go back again.

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15. BW

    BrianW

    1 review

    2.0

    1 review

    Dined on April 17, 2022

    overall2food5service2ambience5

    Unfortunately I have to give only 2 stars despite the food being fantastic, because the hostess we had was terrible. She was rude and overwhelmed and when we entered the lobby with many other people already waiting to be seated she wouldn't even make eye contact. We had reservations yet she was not checking anyone in. We waited approx. 15 minutes for her to even take our name and that was only because I asked if she was checking people in. She then proceeds to start seating people in the order they entered the restaurant, not according to reservation time. When another patron asked about this and I commented that people should be seated according to reservation time not when they walked in she was rude and told me that I would be last to be seated because I just got checked in. I didn't respond but wanted to tell her that I stood for 15 minutes before she would even check me in. She was apparently not trained in being a hostess. A hostess is your first impression of a restaurant.

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16. OT

    OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on April 17, 2022

    overall5food5service4ambience5

    Came here for Easter brunch

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17. OT

    OpenTable Diner

    Philadelphia

    4 reviews

    4.0

    4 reviews

    Dined on March 26, 2022

    overall4food5service5ambience5

    We went to it after a show at the Landmark. It was lovely & so convenient!

    Eleven WatersResponded on March 29, 2022Thank you for your kind review! We will be launching our new Spring menu soon and hope to see you in the near future!

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18. T

    Taylor

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on March 26, 2022

    overall5food5service5ambience5

    Love this place! Not your average breakfast menu but prices are actually reasonable. Tasty food and the restaurant is beautiful. Quick and friendly service as well.

    Eleven WatersResponded on March 31, 2022Thank you so much, we love having you! We are about to launch our Spring menu so some fun and exciting changes coming as well!

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19. MM

    MelanieM

    1 review

    5.0

    1 review

    Dined on March 23, 2022

    overall5food5service5ambience5

    Beautiful decor! Great wait service ! Excellent variety of foods to choose from! Great place to go eat before a play at the Landmark!

    Eleven WatersResponded on March 29, 2022Thank you for your kind review! We will be launching our new Spring menu soon and hope to see you in the near future!

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20. MB

    MegB

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on March 18, 2022

    overall3food4service3ambience3

    We had a Saturday early evening dinner reservation. Our food was good but seemed overpriced. The portions are reasonable and it was served nicely plated and warm. While the menu is limited, it does offer some unique choices and I enjoyed the seafood risotto. Unfortunately there is no vegetarian option for a dinner entree. They have a full bar and a decent wine list but lack some ingredients for some cocktails and no cocktail or beer list. The server was not overly friendly or helpful. She wasn’t exactly rude either, but certainly not the level of hospitality I would expect from a restaurant at this price point in such a prominent historic building. Service was more on par with what you might expect from a banquet, it felt impersonal. The restaurant was clean and quiet but we were seated right next to/facing one of the few parties there at the early dinner hour. There were other more private tables open that would have allowed for spacing and a more private experience. I did appreciate the validation of our valet parking and the parking attendant was very friendly and helpful. Syracuse definitely has better dinner offerings at this price point that include good food, more atmosphere, and excellent service.

    Eleven WatersResponded on March 29, 2022I am sorry you did not have an excellent experience at our restaurant. We appreciate this feedback as we are always striving to improve our service and offerings.

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21. LP

    LaurieP

    Baltimore

    1 review

    2.0

    1 review

    Dined on March 18, 2022

    overall2food3service2ambience2

    Very expensive for what you got..the food was good. Limited bar options and ran out of beer..both on tap and bottle..not good for a Friday night

    Eleven WatersResponded on March 29, 2022I am sorry you did not have an excellent experience at our restaurant. We appreciate this feedback as we are always striving to improve our service and offerings.

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22. m

    mstee

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on March 17, 2022

    overall3food1service4ambience3

    The menu is so limited, there was not even a chicken entree on the menu. There was nothing special about the food that we had. Extremely over priced for what they serve. The service was good. We went for dinner before going to see Hamilton at the Landmark Theater, every restaurant downtown was completely booked except for 11 waters, there was our table of 7 and a table of 2, now I know why. I would not return.

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23. M

    Michele

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on March 16, 2022

    overall4food4service4ambience4

    Food was excellent - well prepared, well seasoned, interesting choices. Spouse ordered a filet mignon cooked rare, and it actually was! Dessert (a pumpkin cheesecake) was *superb*. Wine was good too. Two minor disappointments: (1) The menu was varied (seafood, beef, chicken, duck) but did not have a single vegetarian entree, and (2) meals aren't served with any bread (rolls, breadsticks, sliced bread, etc.) and I do love me some fresh bread. Prices are a little high, but it is a hotel restaurant so you kind of expect that and the quality was definitely top notch. Total for two of us with 1 appetizer, 2 entrees,1 dessert, 2 glasses of wine was $139 before tip.

    Eleven WatersResponded on March 29, 2022Thank you for your kind review! We will be launching our new Spring menu soon and hope to see you in the near future!

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24. CP

    ChristineP

    New York Area

    1 review

    5.0

    1 review

    Dined on March 5, 2022

    overall5food5service5ambience5

    This was our first time here and it was excellent! We had reservations for a table of ten, and our waiter, John, handled all our orders terrific! Our breakfast meals were delicious and enjoyed by all!! Thank you, Eleven Waters, we’ll be back!

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25. OT

    OpenTable Diner

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on February 27, 2022

    overall4food5service5ambience4

    We aarived at our reservation time and waited about 10 minutes to be seated. Our server was pleasant and the food was very good. I ordered coffe which was served lukewarm but the server made a fresh pot for me .

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26. NY

    NewYorkResident

    New York Area

    5 reviews

    4.0

    5 reviews

    Dined on February 19, 2022

    overall4food4service5ambience4

    Great service! Waited for good for over an hour due to kitchen staff shortage and concert upstairs but server brought French fries to hold us over. Lights are too bright for dinner for my liking but nice decor and clean. Food was nicely prepared and fresh.

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27. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on February 15, 2022

    overall3food4service2ambience4

    Great value for the Valentine’s Day dinner, and food was good. Service left something to be desired: Made a reservation, but we were seated 30 minutes late, with others that arrived after us getting sat before us. Forgot our first course, and no steak knife was given for the entree.

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28. CZ

    ChrisZ

    New York Area

    1 review

    2.0

    1 review

    Dined on February 6, 2022

    overall2food1service3ambience4

    It may have had something to do with our dinner time of 7:45pm. We were the only patrons in the restaurant. Started out with taking 10 minutes for our server to come over. She was great, btw. Cheerful and nice. However, we ordered our drinks and an appetizer. The drinks took 15 minutes to come and arrived just before the appetizer. We had Crab Crouquet. It was frozen, not fresh, which we get in COVID times; however, it was simply ick, cold in the center. We didn't want to risk spending money on a blah blah dinner so we ordered only dessert. The dessert was amazing. lol How do you go wrong with chocolate mousse anything?! In any case, we'll have to give it 6 months and maybe try again.

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29. G

    Greg

    New York Area

    5 reviews

    1.0

    5 reviews

    Dined on February 4, 2022

    overall1food1service1ambience1

    We walked in at 8:30 pm and said that we a reservation for 8:45. The server said that that was impossible, as they only take reservations until 8:30. I offered to show her my confirmation. She ignored me and said that she was the only server there. She pointed to a table and said that we have to sit there. We asked if we could choose a different table, and she said “”you can sit at that table, and that table only, or you can just sit at the bar. The restaurant was completely empty except for one man eating at the bar. We walked out.

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30. MM

    MillieM

    New York Area

    11 reviews

    vip
    5.0

    11 reviews

    Dined on January 23, 2022

    overall5food5service5ambience5

    We went for breakfast and everything we ordered came out quickly, hot and tasty.

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31. TR

    TarynR

    1 review

    2.0

    1 review

    Dined on January 15, 2022

    overall2food2service1ambience2

    I was very disappointed to find a completely different menu than what was posted online. Also, our server wore a visibly old and dirty mask incorrectly- down near her chin. I never realized how much I expect basic cleanliness until we had this particular server.

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32. N

    Nann

    New York Area

    1 review

    4.0

    1 review

    Dined on January 1, 2022

    overall4food4service4ambience4

    We were there for a breakfast buffet. Very good and everything was fresh

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33. o

    orangemen123

    New York Area

    1 review

    5.0

    1 review

    Dined on January 1, 2022

    overall5food5service5ambience5

    New Years da

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34. HC

    HermC

    1 review

    1.0

    1 review

    Dined on December 25, 2021

    overall1food1service1ambience1

    The dinner was a buffet, which we dwere not told until we arrived. Our table was not ready, even though the place was less than half full. People were waiting for food to be replenishd on the buffet, which did not happen for over 15 minutes, and some items were never replaced. The food was not well prepared, the buffet items were not replaced, even though it was 7 PM with the buffet scheduled until 9, and the service was desultory, as if the staff ws being inconvenienced. Hardly an experience worth chancing again. I could go into more detail, but choose not to. We have had weak service in Elevn Waers on other occasions, but this will be our last time dining there. A very poor Christmas dinner, for sure. The only saving grace of the evening was that when I complained tothe kitchen manager, he comped the $90.00 check since we had barely eaten anything.

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35. B

    Bobe

    Poconos

    3 reviews

    5.0

    3 reviews

    Dined on December 25, 2021

    overall5food5service5ambience4

    A very nice buffet and excellent service! A nice time was had by all.

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36. PL

    PeterL

    New York Area

    13 reviews

    2.0

    13 reviews

    Dined on December 5, 2021

    overall2food2service3ambience2

    We were there on a Sunday morning for Brunch. The menu was limited basically to standard breakfast fare which was, in its defense, pretty good. There were three servers on duty who were mostly absent from an essentially empty dining room. Only when a large party leftover from a wedding the night before did they appear with any frequency. I understand that service is slower in the aftermath of the pandemic and short staffing, but when there are only a few people in the dining room, there is no excuse.

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37. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on November 25, 2021

    overall2food4service2ambience2

    Thanksgiving

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38. MB

    MichelleB

    New York Area

    1 review

    5.0

    1 review

    Dined on October 27, 2021

    overall5food5service5ambience5

    Great food and service. Clean and modern. Great place to eat before a show downtown.

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39. GV

    GeneviereV

    1 review

    1.0

    1 review

    Dined on October 16, 2021

    overall1food1service4ambience4

    If you love a good breakfast I would avoid this place at all cost I got the eggs Benedict which had no hollandaise sauce my home fries were over cooked cold and hard my toast was hard not buttered and cold the western omelet had no flavor my fiancé put a ton of Salt and pepper on it so your definitely better off going to a nice mom and pop diner for some good wholesome breakfast

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40. OT

    OpenTable Diner

    New York Area

    5 reviews

    3.0

    5 reviews

    Dined on October 10, 2021

    overall3food2service4ambience4

    The restaurant has a nice ambiance and very bright decor. The wait staff and manager were very friendly. Unfortunately the quality of the food was not up to what I would have expected. In my particular experience, I ordered the crab avocado omelet. The omelet was on the dry side, however the real complaint I had was that the avocado slices “nicely” added on top of the omelet were clearly turning brown. Our waitress and the manager remedied the issue. However, it’s unfortunate that the chef or sous chef would allow such a faux pas to exit the kitchen and be served to a patron. I probably won’t be going back there and sincerely hope they improve as a result of this review.

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