Eleven Waters

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1. OT

   OpenTable Diner

   Miami

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   I had visited this place before Covid and the experience wasn’t up to par. Today we decided to try brunch and I must say we were blown away. The food was so good. We had several choices and all were great. We will return!!!
   

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2. RS

   ReneeS

   1 review

   5.0

   1 review

   Dined on May 24, 2023

   overall5food4service5ambience5

   Our Waitress was incredible ! She was friendly, patient and enjoyable. I have had business dinners there in the past and my manager was reluctant to allow me to book one again there because the previous wait staff was rude. I apologize that I don’t remember Wednesday mornings waitress for the PDR,s name but she saved your business for us. Had a VP come in from out of the country and this breakfast meeting was perfect! Thank you
   

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3. CC

   CassandraC

   1 review

   5.0

   1 review

   Dined on May 14, 2023

   overall5food5service5ambience5

   We-party of 8, celebrated my daughter graduating from Syracuse. The restaurant was amazing, the staff was very friendly and the food was delicious!
   

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4. G

   Geo1

   New York Area

   6 reviews

   vip
   3.0

   6 reviews

   Dined on May 13, 2023

   overall3food3service3ambience4

   I made a reservation well in advance and was called personally to confirm with a credit card due to the expected large turnout and apparent waitlist for tables. Therefore I was astonished that the place was virtually empty on arrival and continued to be very lightly patronized by the time we left. For the high expectations of guests coming I would have expected some interesting specials on the menu and highly attentive service. There was neither. Everything was acceptable but lackluster. The menu also was dominated by market price offerings and was only presented with the cost when asked. This made it difficult to make any decisions before the wait staff appeared to take the order. Ho hum, won’t be back soon or recommending.
   

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5. A

   Audrey

   1 review

   5.0

   1 review

   Dined on May 11, 2023

   overall5food5service5ambience5

   Great service from our server! She helped me make a decision on my what entree to get. And she was spot on with her recommendation. The calamari was delicious. Lightly breaded and fried. Really enjoyed the swordfish entree. Great vibe. Sat outside on the patio and enjoyed the weather. Had an amazing experience all around.
   

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6. TD

   TrishaD

   New York Area

   2 reviews

   4.0

   2 reviews

   Dined on May 7, 2023

   overall4food4service5ambience5

   Beautiful restaurant attached to an amazing hotel. Our server was so very attentive and kind. Food was a bit cold when it arrived but still tasty. Wine was delicious.
   

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7. SB

   SusyB

   New York Area

   1 review

   5.0

   1 review

   Dined on May 6, 2023

   overall5food5service5ambience4

   The service was very friendly, the chef came out to speak with us. We really enjoyed the food and evening.
   

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8. OT

   OpenTable Diner

   New York Area

   1 review

   5.0

   1 review

   Dined on April 26, 2023

   overall5food5service5ambience5

   Everything was perfect, the servers were very pleasant. Food was Devine, overall I’m going to be back soon.
   

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9. PM

   PattyM

   New York Area

   1 review

   5.0

   1 review

   Dined on April 9, 2023

   overall5food5service5ambience5

   Brunch offered a nice selection of breakfast foods and lunch items. Lots of fresh fruit and yogurt also available.
   

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10. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on April 8, 2023

    overall5food5service5ambience5

    Best Sangria I’ve ever had. I got shrimp and grits with a side of bacon. SUPER YUM. Bae got the brunch tacos. He was very happy with his meal. We really enjoyed ourselves.
    

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11. OT

    OpenTable Diner

    Chicago

    3 reviews

    4.0

    3 reviews

    Dined on March 26, 2023

    overall4food5service3ambience4

    My partner and I split the eggs Benedict and churro French toast. Both were delicious and perfect complements. Wait staff was nice just not super attentive. Overall recommend!
    

    Eleven WatersResponded on March 29, 2023Thank you for your feedback. We are happy to hear that your food was delicious. We are constantly striving to offer the best experience, both in terms of culinary and service. Thank you again for reaching out and we hope the next time you stop in; we can deliver a 5/5 experience.
    

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12. CD

    CynthiaD

    New York Area

    1 review

    5.0

    1 review

    Dined on March 18, 2023

    overall5food5service5ambience5

    Food was presented well, tasted good and very good value.
    

    Eleven WatersResponded on March 25, 2023Thank you so much for your feedback, we hope to see you soon.
    

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13. JS

    JeanetteS

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on March 12, 2023

    overall5food5service5ambience5

    We met here recently for a family brunch. The food was very good in terms of quality and quantity. We would dine here again.
    

    Eleven WatersResponded on March 27, 2023Thank you so much for your positive feedback, we hope to see you again soon. Also, we hope you'll come in to try our delicious dinner and meet our Chef. Thank you
    

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14. BC

    BrendaC

    New York Area

    1 review

    3.0

    1 review

    Dined on March 5, 2023

    overall3food4service3ambience2

    The open table system was down and we had to wait for a table even though we had a reservation. The cleanliness of the restrooms left a lot to be desired. However the food was great and our server was very nice.
    

    Eleven WatersResponded on March 15, 2023Hello, thank you for your feedback. We're sorry that we were having technical difficulties, but we're happy to hear you enjoyed the food and service.
    

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15. b

    birdsbride

    New England

    2 reviews

    1.0

    2 reviews

    Dined on March 5, 2023

    overall1food1service1ambience1

    A bit chaotic scene - manager was frazzled and said it was going to be ‘a while because I have no staff’. We probably should have left but waited 20 minutes for our reservation. Food was not hot so hard to judge. $$$ for our experience.
    

    Eleven WatersResponded on March 16, 2023Hello, we do apologize for the service you received during your visit. We are working on getting staffing levels to where they need to be as well as executing high volume meal periods. Thank you for your feedback, we would like the opportunity to make it up to you, if possible.
    

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16. LH

    LeHik

    Tampa

    1 review

    1.0

    1 review

    Dined on March 5, 2023

    overall1food1service1ambience5

    Chaotic, no system in place, food was bland and microwaved. Took 1 hour for drinks, and 45 mins to be sat after our reservation time.
    

    Eleven WatersResponded on March 15, 2023Hello, we're very sorry to hear about your experience and would appreciate the chance to make it up to you. We're constantly working on improving our systems and ensuring a higher level of guest satisfaction. At your earliest convenience, please send a reply and we will get you squared away. Thank you
    

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17. SA

    ShaneA

    New York Area

    6 reviews

    2.0

    6 reviews

    Dined on March 5, 2023

    overall2food2service3ambience4

    Took our daughters here after long day of dance competition to celebrate their hard work and one daughters birthday. First, the menu was pre-set three course meal that TJUH have to order from as adults. The menu also failed to offer many options. Absolutely no kid options at all. Second, I was brought the wrong appetizer but service was slow, and we wanted to eat somewhat quickly, so o ate it. Third, grossly expensive for what we got.
    

    Eleven WatersResponded on March 15, 2023Hello, we're sorry to hear about the circumstances of your experience. We are working on improving all aspects of our operation. Thank you for your feedback, although we wish your visit could have been better, we're grateful that you have given us the information to acknowledge where we can improve.
    

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18. OT

    OpenTable Diner

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on February 12, 2023

    overall4food5service3ambience3

    Great brunch!
    

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19. KB

    KweenB2317

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on January 1, 2023

    overall5food5service4ambience4

    Great Brunch! Will go back for sure to try out other items I wanted to order. We went on New Year's Day, and they had live music playing which was great- not too loud and gave just the right amount of background noise. Food was outstanding! Hot and flavorful, server was busy but attentive.
    

    Eleven WatersResponded on January 9, 2023Thank you for your feedback - Please come back soon and try out some of our other popular menu items. Also, we are now offering Mimosa flights!
    

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20. AD

    AngelaD

    New York Area

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    The atmosphere and food was great. Live music was very relaxing. They know how to serve tea! A nice large pot of water and a large mug with good tea options.
    

    Eleven WatersResponded on January 9, 2023Thank you for your feedback, Angela. Just Joe and a nice mug of hot tea makes for a great combo!
    

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21. T

    Tyler

    New York Area

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Great food, great service, and great atmosphere. My group really enjoyed themselves
    

    Eleven WatersResponded on January 9, 2023Thank you for your feedback, we hope to see you soon!
    

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22. OT

    OpenTable Diner

    Phoenix

    1 review

    1.0

    1 review

    Dined on December 31, 2022

    overall1food2service1ambience2

    Not a good experience. The service was horrendous and unprofessional, even under the conditions of an empty restaurant. The food was overpriced and underwhelming. I would not recommend this place to anyone.
    

    Eleven WatersResponded on January 9, 2023Hello, I'm very sorry to hear about the experience you had. We are taking a look at our menu and offerings and will be doing everything we can to increase the value and enhance the service. Thank you for your feedback.
    

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23. JG

    JeffG

    San Diego

    5 reviews

    vip
    2.0

    5 reviews

    Dined on December 31, 2022

    overall2food2service2ambience3

    Great location but only restaurant open New years eve not part of the hotel celebration. No Filet, meal was cold and service was very slow. Im sure it had to be because of holiday.
    

    Eleven WatersResponded on January 9, 2023Jeff, I'm very sorry to hear about your experience. We are working towards enhancing our operation and offering the best possible food. Once again, I apologize for the experience you had, but we do appreciate you communicating this to us, so that furthermore, we can work on ensuring customer satisfaction.
    

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24. KS

    KariS

    New England

    7 reviews

    2.0

    7 reviews

    Dined on December 25, 2022

    overall2food2service2ambience3

    It was Christmas Day and I very much appreciate the people who were working. I think it’s tough on a day like that. Our Server was very nice. There were some hiccups but I’d like to go back and try it again
    

    Eleven WatersResponded on January 9, 2023Thank you for your feedback, we hope you come back soon and allow us the chance to work out any of the hiccups that took place during your last visit.
    

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25. WR

    WendyR

    New York Area

    1 review

    2.0

    1 review

    Dined on December 24, 2022

    overall2food1service3ambience3

    While I enjoyed my meal the other four guests did lot. Burger was plain and not cooked properly and chips cold, the other guests were disappointed with the amount of food and taste
    

    Eleven WatersResponded on January 9, 2023Hello Wendy, I'm very sorry to hear about your guest's experience and the sub-par food they were served. We appreciate your honest feedback, and we are currently working on enhancing our culinary operation/execution.
    

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26. JP

    JillP

    New York Area

    1 review

    2.0

    1 review

    Dined on December 24, 2022

    overall2food3service1ambience3

    Took 30 minutes to get drinks…..app came out and waitress asked if we wanted small plates…..yes please…..crickets…ohhh I forgot your plates…..I asked what the fish of the day was. She replied sea bass and when I asked how it was prepared she responded “they told me but I forgot”…do you want me to go ask…..yes please….took forever for entrees to come out and they were not hot…..just warm……just terribly poor service on not a busy night
    

    Eleven WatersResponded on January 9, 2023Once again, I just wanted to express our apologies for the lack of service you received that night. We look forward to seeing you again and we appreciate the opportunity of redemption.
    

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27. c

    cms10

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on December 24, 2022

    overall1food2service2ambience1

    It was empty, cold every time someone opened the back door there was an arctic breeze. The food was overpriced and not very good.
    

    Eleven WatersResponded on January 9, 2023Hello, thank you for your feedback. We're very sorry the atmosphere was not comfortable enough. We are constantly working on improving our guest's experience, both in terms of culinary and ambience/comfort. Once again, we do apologize and hope you will give us another chance in the future.
    

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28. OT

    OpenTable Diner

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on December 24, 2022

    overall4food5service5ambience4

    Really good service. Food was delicious
    

    Eleven WatersResponded on January 9, 2023Thank you for your feedback
    

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29. FF

    FFFF

    New York Area

    1 review

    2.0

    1 review

    Dined on December 17, 2022

    overall2food1service1ambience3

    The food was cold, the waitress ignore us, never did get the coffee refill. only good thing the waitress gave us a 20%discount on the check. Never again.
    

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30. OT

    OpenTable Diner

    New England

    3 reviews

    vip
    3.0

    3 reviews

    Dined on December 7, 2022

    overall3food5service1ambience5

    I came home to visit my grandmother and mom and we wanted to try a new brunch spot rather than go to rise n shine or modern malt like we usually do. I wish we had gone to our go to brunch spots. Our waitress was not in a good mood and we were able to make a reservation for 10:30 but when we didn’t order right away she told us they were closing in 20 minutes at 11. Why would we be allowed to make a reservation for 10:30 if they close at 11… this was not an enjoyable time.
    

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31. EO

    EricO

    Jacksonville

    2 reviews

    5.0

    2 reviews

    Dined on November 24, 2022

    overall5food5service5ambience4

    The meal was excellent and our server was attentive. He provided exceptional service from our 1st to 4rth course to our drinks from the bar. It was a fantastic Thanksgiving meal and Eleven Waters delivered. Thank you for making our visit one to remember!
    

    Eleven WatersResponded on November 28, 2022Thank you for your feedback, we will make sure the server receives the recognition that he deserves. We hope to see you soon!
    

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32. TB

    TeriB

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on November 24, 2022

    overall5food5service5ambience5

    We normally do not dine out for the Thanksgiving Holiday but due to families schedules this year we decided to. Few restaurants that we are familiar with were open so this was our first time at Eleven Waters. The food was excellent as was odur server. The Chef even came out and greeted us at our table. We will definitely go back!!
    

    Eleven WatersResponded on November 28, 2022Thank you so much for your feedback. We are fortunate enough to have staff that takes a lot of pride in taking care of our customers. We hope to see you again!
    

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33. KK

    KevinK

    New York Area

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5

    11 Waters continues to be a remarkably consistent, warm and welcoming venue for our breakfast club gatherings. Gloria always takes excellent care for us and we appreciate her attention to detail is part of our positive impressions of this restaurant. We were all very happy to see that 11 Waters survived Covid and didn't miss a beat as they came through the other side of the pandemic.
    

    Eleven WatersResponded on November 28, 2022Thank you for your kind comments. We couldn't agree more that Gloria is an absolute keeper. We will do our best to honor our staff and take care of our loyal customers, such as yourself. Thank you again and we hope to see you soon!
    

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34. RC

    ReneeC

    New York Area

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience5

    Great brunch menu. It wasn't overly crowded. Server was helpful and attentive.
    

    Eleven WatersResponded on November 28, 2022Thank you for your feedback - We hope to see you again!
    

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35. C

    Catherine

    New York Area

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food2service1ambience3

    We waited 45 minutes for blueberry pancakes and "churro" (cinnamon) french toast. The tables next to us that ordered after us all got their food before we did. I also got regular coffee when i ordered decaf.
    

    Eleven WatersResponded on November 16, 2022Catherine, we're very sorry for the long wait and the mistake we made with the decaf coffee. We are constantly striving to enhance our service and food quality, as well as timing. We appreciate your feedback and would be more than happy to try and make it up to you. Once again, thank you for your feedback and giving us the chance to do better.
    

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36. QT

    QTCH

    New York Area

    1 review

    1.0

    1 review

    Dined on November 12, 2022

    overall1food1service1ambience1

    Zero stars, would not recommend. We had had a couple of lackluster meals here before, but decided to give it one more go before a theater performance on a Saturday night. We arrived for our reservation, and the main doors to the street and the ones to the lobby were locked. We finally made our way into the restaurant the back way, through a crowd of football fans getting wasted listening to country music. There were two servers, both near tears, serving something like five tables. They rushed over, yelling over the sound of the drunk partiers in the next room that it would be a very long wait for food, and also that no one told them they even took reservations at this restaurant, much less had any for that night. Then they zoomed off to try to take care of their tables. The next time they came by, we asked them what was going on. They said they truly didn't know, and begged us not to yell at them (we didn't and weren't planning to!) We asked to speak to a manager, and they said they didn't know where the manager was; they'd been trying to get a manager to talk about a different issue for an hour, and nobody could find one. Obviously we left. Not to worry, though; we had a delicious meal at Otro Cinco down the street. We'd recommend that you skip even trying Eleven Waters and head over to somewhere run by people who know what they're doing.
    

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37. M

    Matthew

    New York Area

    1 review

    2.0

    1 review

    Dined on November 12, 2022

    overall2food1service3ambience2

    Poor quality food, dirty silverware and cutlery, unenthusiastic wait staff.
    

    Eleven WatersResponded on November 16, 2022Hello, we're very sorry you did not have a great experience. We are striving to improve all aspects of our restaurant. Thank you for your feedback, we'd be more than happy to do whatever we can to make it up to you.
    

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38. SC

    SandyC

    New York Area

    1 review

    5.0

    1 review

    Dined on November 10, 2022

    overall5food5service5ambience5

    Had a wonderful dinner at Eleven Waters. I ordered the burrata salad and crab cakes. The salad was delicious - loved the pepadew peppers. The three crab cakes were very tasty, and even though they were an appetizer, and not an entree, it was a perfect meal for me. Our server Nya was great! She was very professional and checked back on us several times to see if we needed anything. Thanks Eleven Waters for a wonderful dining experience.
    

    Eleven WatersResponded on November 16, 2022We really appreciate the time you took to give us this feedback. We hope to see you again soon :)
    

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39. OT

    OpenTable Diner

    Philadelphia

    5 reviews

    vip
    1.0

    5 reviews

    Dined on October 22, 2022

    overall1food1service1ambience1

    This place was terrible. It is part of the Marriott. Dining room was unattractive, dated, no atmosphere. Food reminded me of Howard Johnson's in the 703. Poor service, which I would have to orgiven if the food and be ambience were good. Such a disappointment, was looking forward to a nice Saturday brunch
    

    Eleven WatersResponded on October 22, 2022Hello, we're very sorry that you did not have a great experience at our restaurant. We're currently working on ways to improve our service, food quality, and ambience. Thank you for providing us the feedback to make necessary changes. If you'd be willing to give us another try at some point, we'd be more than happy to try to make it up to you.
    

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40. OT

    OpenTable Diner

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on October 16, 2022

    overall4food5service3ambience4

    They were out of pancakes just one hour into the brunch . The service was pleasant but took forever to get our food and it was cold when we got it . They were significantly understaffed .
    

    Eleven WatersResponded on October 24, 2022Hello, and thank you for your feedback. We are very sorry to hear about your experience and would like to try to make it up to you. We are happy to hear that the service was pleasant and will be constantly working on ways to deliver our food in a timely fashion, without sacrificing any of the quality. Thank you for providing us this information, we will strive to make adjustments and deliver a better experience.
    

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