Elephant & Castle - Beacon
We serve our food in a laid back and informal environment with good vibes every day of the week, from lunch and brunch through to dinner.
Reasonable restaurant that has changed little from the original Union Cafe that was on site. The dust on the plastic plants remains.
E&C is all about the wings and they were excellent, 2 baskets for a starter between 4 people resulted in such substantial servings that we took a complete serving home - extra marks for this service. Mains were little more than OK - large cheese & bacon burger served with cold chips, 2 seafood linguine both served with scallops on the wrong side of 'just cooked' and a chicken dish that could be replicated in any amateur household kitchen.
Service was poor - our waiter really had no interest in his job and on the times he served table water managed to pour it over the table every time and didn't bother cleaning after him. His surprise that we wanted a main course was surprising in itself, just 2 wing starters for a table of four? He really needs to leave the industry, he was dreadful. Attempts to rectify any concerns were beyond difficult as the aforementioned server really did his best to look best but do no work whatsoever. His female colleagues however were personable, prompt with delivery and clearing tables and engaged in polite conversation. They asked the right questions and left when appropriate.
There was no wine listed on the drinks menu, when queried about what was available we were informed 'everything'. That's it. No prices, no menu, no suggestions.
There was nothing spectacular about the meal, wings aside it was very middle of the road. €122 for 2 starters, 4 mains, 2 soft drinks a wine & beer was excessive and enough to put us off returning.
Would I recommend? Probably not, unless they wanted a take away wings.
Hi KillianB Thank you for sending along your feedback based on your recent visit. I'm sorry to hear it didn't live up to expectations. I hope you brought it to the MOD's attention regarding the cold fries and scallops, who would have been more than happy to replace them. I'm sorry your server seemed disinterested, this is not the service we aim to provide and I would really appreciate if you could send me more details regarding the time you dined with us to email@example.com Fiona
A little bit pricey, not getting chips with the mains and having to pay extra for them.
Hi BobN Thanks for the feedback, all of our main dishes are served as full meals with potatoes etc as part of the dish. If you would like to let me know which dish you had so I can look into this further you can email me directly to firstname.lastname@example.org Thanks again for the feedback and I hope to hear from you soon. Fiona
Well the wings were delicious as always, we celebrated our sons 8th birthday there and he loved it all the food was delicious, great for families. We'll be back
Hi Sarah Thanks for taking the time to leave us your review. We're delighted you chose Elephant & Castle as the venue to celebrate your sons 8th birthday and had a great evening. We hope to welcome you all back again soon and a big Happy 8th Birthday to the man himself from all of us here in Beacon. Fiona
Overall a bit disappointing.
The chicken wings were excellent as always and the two kids’ dishes were good. Both my wife and I had burgers for our main course and both found the burgers to be very dry and the chips were a bit soggy. So our main courses were disappointing.
While the music was good it was very loud and didn’t really encourage conversation.
The service was only okay and it felt like no one was in charge which made it all a bit disjointed. I’m still not sure why it is company policy not to leave water jugs on the table? Hopefully this is nothing to do with insurance or we really do live in a world gone mad! Leave water jugs on the table. It was hard enough getting a glass of wine but having to order a glass of water was bit much.
Room to improve, but not insurmountable.
Hi, Thanks for taking the time to leave us a review of your recent visit. I'm sorry to hear you didn't enjoy the burgers/fries and hope you brought it to the attention of your waiter when you dined with us. They would have been more than happy to have them replaced for you. The music is at a level that keeps the restaurant in good atmosphere but we are always more than willing to adjust the volume when it's requested. We hope this won't deter you from coming back to give us another try. Fiona
Bit disappointed that they forgot that we were celebrating two birthdays despite the fact that we had two bouquets of balloons on the table and I had reminded the receptionist on arrival that I had asked for two desserts with candles when I made the reservation on Open Table. Desserts appeared with no candle and I had to request that they bring them out again! Talk about ruining a little surprise! Restaurant was out of sparkling water, decaffeinated coffee, one choice of dessert and seemingly chicken wings (which was the main reason for our choice of venue) had also run out but fortunately we were there before that. All in all a pleasant experience apart from that but Staff appeared quite untrained, perhaps assigning one particular waiter to each table might help. We had to request some minor things several times
Hi, Thanks for taking the time to leave us feedback regarding your visit. I apologise for the miscommunication which happened when you visited us, we spoke when you arrived and details of the birthday were given to your waiter, unfortunately when the desserts were sent to the table there was an error in which one was to have the candle and this ended up ruining your surprise and for this I am very sorry. Unfortunately we had run out of some items as we had an unexpectedly busy Sunday.. Continued
Fabulous as always. food never lets you down, atmosphere is great
Hi Tara Thanks for the great review, delighted you enjoyed your time dining with us and hope to welcome you back again sometime soon. Fiona
Delighted with both the food and the service. Very nice meal.
Dear Emma, Thank you very much for the kind words and we look forward seeing you soon. Kind regards, Davor
The basket of wings were delicious - definitely will be back for them. The burgers were average and disappointed our group. Service was OK but a little lazy - it took 15 minutes for the waiter to clear our table. We paid the bill with dirty plates still on our table. The venue is beautiful and very spacious - you can easily have a conversation with an energetic vibe around you.
Hi Jamie, Thanks for your review. I've passed on both your comments to our kitchen team for them to review. Saturdays are our busiest day so apologies in the delay in service, I will discuss with floor team so that this can be improved. Thanks again, Shane
Great night. Very kid friendly. Lovely space. Lively
Hi RuthM, Thanks for all the great comments! Best, Shane
Food great birra moretti lovely and chilled gorgeous glass waiter very helpful and polite will go there again soon thank you
Overall a very average night out. Nothing special about the food. The famous chicken wings were nice but standard quality and taste. Burgers took ages to arrive and again were pretty basic. Service was hit and miss. Had to ask a few times for the water jug to be refilled. The decor was nice but found the restaurant too warm. Music was good and at a nice level for background music but still didn’t interfere with conversation. Bathrooms were clean.
Hi Anonymous, Thanks for taking the time to review. Sorry to hear the food was not up to standard, if you would like to provide some more info on this please contact me at beaconMOD@elephantandcastle.ie. Being January we have a lot of customers looking for the heat to be up but if you mention this to us we would be happy to lower it. I do hope we will see you again. Kind regards, Shane
I had a booking for 7pm and we ordered our food within 5 mins. At 7.25 we still had not received the two glasses of wine that we had ordered and I had to ask for them. 7.45 a table who had arrived after us were served. At 7.50 we were informed that our order had been lost and we would have our food in 5 mins and we could have 2 complimentary glasses of wine. I understand that accidents happen and I’m only writing this as it’s the 3rd time it’s happened. Food is nice (overpriced for what it is).
Hi Anon, Thanks for your review and apologies for the delay on your visit. As you mentioned unfortunately we had a system error with your order. The docket was never printed to the kitchen and when your waiter noticed the delay it had already been quiet some time, from this point I made sure we served your food ASAP and tried to compensate for the error. Thank you for understanding accidents happen and I am very sad to hear this has happened to you before.....(continued below)
The staffing levels and table service appear to be a major issue in this restaurant. Overall table service is very poor and I would not return again
Hi Fionak, Thanks for reviewing. Disappointed to hear you felt the service was not up to standard, this is not our aim. This will be discussed with staff so that it does not happen again. I do hope you enjoyed the food and would love if you would give us another chance in the future to see this is a once off. Kind regards, Shane
Great menu selection for both food and drinks. Chicken wings are still fantastic and our mains, omelette, smoked salmon & steak were delicious. For decent food, well executed and at a reasonable price you can’t go wrong. We’ll be back.
Hi ECar Thanks for the great feedback, we're delighted you enjoyed your visit with us here at Elephant and Castle Beacon. We hope to see you again soon. Fiona
Chicken wings were cold, had to send them back to get fresh ones. I ordered a diet coke and they had run out, then I ordered a sparkling water and they only had a large one. 2nd portion of wings weren't that great
Hi RachelC Thanks for taking the time to send along feedback from you recent visit. Apologies that your wings were cold and that your 2nd portion weren't great either and I hope you let the manager on duty know about this. We do only have large bottles of still and sparkling water but they are priced at what you would pay in most places for a small bottle so we think this is a pretty good deal. We do hope this won't deter you from visiting us again soon. Fiona
My boyfriend and I wanted to celebrate our anniversary and wanted to check out this place. As we walked in, the restaurant was roughly 1/3 full - there wasn’t a lot of people. However, our waitress brought us to a rather small table and we were sitting right beside other people. Normally, we don’t mind sitting beside other people if an establishment is jam packed but there was plenty of space in the whole restaurant. When we requested a more intimate area or booth, we were declined because apparently they were reserved - mind you, the restaurant was not full. We didn’t understand why every customer was seated at the very front of the restaurant and squashed all close to each other. Anyways, we did not argue and ordered some burgers. What was really surprising was how fast the food arrived - it was so fast. It just felt like we ate a really well-done burger that was most likely re-heated. The burgers tasted really dry and not fresh from the grill and the fries were kind of cold. We ate most our food because we were hungry but it was very disappointing, we ordered a burgers not steak - how on earth can people mess up a burger ??!! When we paid for our meal, the waitress told us that we should come back for their wings, apparently they ‘have the best wings in Dublin’ - haha, I’m sorry but we highly doubt it. If they were the best wings in Dublin, surely the place would be packed - but it wasn’t and there was even lesser people in the place when we left. I don’t understand why they have to suffocate everyone in one area and not let people be a bit more comfortable with seating options - it’s a total ambiance killer and plus we don’t enjoy hearing other people’s conversations around us.
Thanks for taking the time to leave us some feedback based on your recent visit and apologies it did not live up to expectations. Saturday nights for us are our busiest time and last night we had tables reserved for 124 people, unfortunately this happens and is sometimes why we need to sit people at certain tables. Being as busy as this we have a constant flow of burgers cooking from fresh and always serve fresh food from the pass. I hope you brought it to the attention... (continued below)
Ordered chicken wings, and some sides. The mash potato was watery and completely without salt.
The service was very slow, and took long time to get my table served. Seems to me they are understaffed and their standards are decreasing, not the first time we had bad experience with the service in Elephant & Castle - Beacon.
Hi ThiagoS Thank you for taking the time to leave us some feedback on your visit. I apologise that it didn't live up to expectations and I hope you brought the issues to the attention of the manager on duty. Unfortunately we had 1 staff down Friday and this shouldn't have affected your visit but on this occasion it did. If you would like to discuss further please contact me directly on email@example.com as this is not the service we aim to provide to any our guests. Fiona
Terrible service - took 20 mins to order and there are was only about 3 other tables in the place.
Asked to take rest of the wings home was left waiting another 20 mins for them to be put in a box
Terrible service won't return! Hate to see when you guys are very busy I say nobody gets served.
Hi saraho Thank you for taking the time to leave a review on your recent visit. I'm sorry your visit didn't live up to expectations. This is not the service we aim to provide and I would like to look into this further as I have no record of delays from this day. If you would like to discuss further please email me at firstname.lastname@example.org I look forward to hearing from you. Fiona
Chicken wings could be crispier...
Hi AislingM, Thanks for the feedback, will pass to the kitchen team. I hope the rest of your visit was positive. Kind regards, Shane
Disgusting food, which was topped off by the waitress asking us did we want any of our change back when we were paying the bill.
Hi BrianS, Sorry to read your review. If you would like to give some more details please contact me at beaconMOD@elephantandcastle.ie Kind Regards, Shane
My experience in Elephant and Castle was exceptional. I loved the atmosphere, food and staff.
Everything was perfect, I definitely will be back for the American waffle that was recommended by a lovely waitress called Robyn.
Hi MariaH, Thanks so much for the review! Robyn lives on the American waffle so she would know! I will pass on your comments as she will be delighted! best, Shane
Went as a family, 2 adults and 5 teens. At the end bill had 12.5% service charge for groups over 6. We would have tipped, however this is a Great way to discourage family dining!!
Hi PhilipD, Sorry to hear you were put off by the service charge, we apply to all tables of 6 with food as printed on our menus. I do hope you enjoyed your visit otherwise and would love to see you again. Kind Regards, Shane
Great spot and massively improved since the previous setup (Union Cafe). Food is great, price is alright (in-line with the area) and staff are much quicker than the previous design.
Hi Anonymous, Thanks for your review, glad you've enjoyed your visits. Best, Shane
Brought the folks out for dinner and as we live in Sandyford and were delighted to hear that Elephant and castle had arrived. The interior is gorgeous. Unfortunately the food wasn’t good. It probably was the most tasteless meal I’ve had dining out in a long time. I had the grilled lime and coriander chicken which was bland and tough. The only other thing on the plate was a type of pasta which was basically like plain koka noodles. There was a slice of lime which I squeezed on the whole meal to try give it flavour.
No one else we’re very impressed with their meal.
Our waiter was good. There was a mix up with our bill as two of us payed for the meal at the same time and needed a refund for one of us. That was grand until I witnessed one of the ladies telling the cashier/reception girl who threw a deadly dirty look towards our table only to realise I was standing right there. She very quickly changed back to her super fake over the top friendliness. I felt like I was being a huge inconvenience even though it just took 20 seconds to complete the refund.
Overall it’s a very beautiful facade with very fake staff and bland food.
Hi LauraE, Thanks for the review. I am sad to hear you did not enjoy your meal and I have passed your comments on to our kitchen team. Regarding the issue with your bill, I am very disappointed to hear how this was handled. This is definitely not the way we portray customer service and I will be discussing this with the team working on your visit. I do apologise as you say it was a minor problem that is easily rectified and should not have been dealt with in this way. Kind regards, Shane
Hi Anonymous, Thanks for the review! delighted you enjoyed! Best, Shane
Mussels are not fresh. Overall is ok. Mussels are not fresh. Overall is ok.
Hi Amanda, Thanks for reviewing. We only serve fresh ingredients to our customers so if you felt that something was not right with your dish I hope you brought this to the attention of a manager as this is something we may need to discuss with our supplier. Our aim is to serve our customers great food made with fresh ingredients and we apologise if this did not happen If you would like to discuss this further please contact me at beaconMOD@elephantandcastle.ie Shane
Despite the negative reviews, we went there on new years eve and had a fantastic time. The place, while busy, wasn't overly noisy and had some great ambient music on which gave off a lovely atmosphere.
We were seated quickly and after making our pick from the menu, our starters (chicken wings) arrived within no time. Really nice as was to be expected and we held off from finishing them to make room for our mains.
Once these arrived, the one black spot was that my chips that came with the burger was a little cold but given the size of them, it would have been difficult to keep them hot.
Given the night, we went for dessert and would highly recommend the Hot Fudge Sundae with Toasted Hazelnuts.
As mentioned, a great night and will defo be back.
Hi JohnT, Thanks for your detailed and positive review, it means a lot to us! Glad to hear you ended 2019 on a good note and we look forward to seeing you again soon. All the best, Shane
Great food and excellent service , highly recommend .. great location also
Hi Colin, Thanks for the review! Shane
Very disappointing start with cold coffee, followed up with greasy cold chicken wings and undercooked chipa, sums it up.
Burger and salad were fine.
Wont be going back
Dear Guest Thank you for taking the time to leave us some feedback on your recent visit. I'm sorry to hear it didn't live up to expectations and hope you brought these issues to the attention of the manager whilst you were dining with us. I am sure they would have rectified them immediately. If you would like to follow up please email me directly email@example.com so I can look into this further. I hope we get the opportunity to show you this is not a regular occurrence. Fiona
Great service, staff were brilliant with our daughter. Food was delicious, highly recommend
Hi LorraineD Thanks for leaving us 5 stars, we're delighted you were looked after so well and we hope to welcome you back again sometime soon. Fiona
Staff were excellent, friendly and professional.
Restaurant was cold which wasn't a great start.
Wines by the glass fine albeit very unexciting. I had the hamburger with mushrooms and onions which arrived 5mins after I ordered it which in all fairness was excellent. My other half had the chicken wings which were particularly disappointing seeing as Elephant and Castle were the original home of Chicken Wings(felt as if they were a reheat job, they were that dry) Riba restaurant & Tribeca streets ahead in that department.
Will give it another while before we go back, I'm a fan of the Press Up gang & no doubt they'll get this right. Turning the heating up will be a good start!!
Hi Anonymous, Thanks for taking the time to review. Sorry to hear you found the restaurant cold, I hope you brought it to our attention so we could pump it up! Rest assured I have addressed your feedback with our kitchen team. I do hope we will see you again in the future. Shane
Nearly €17 for soup and a disappointing sandwich....the boom is most definitely back!
Hi Orio, Thanks for reviewing, sorry to hear you were unhappy with the prices on our menu. I have passed along your feedback to the relevant departments. I hope wew ill see you again soon. Kind Regards, Shane
It was grand! Nothing special and nothing went wrong!
Hi Sazzy, Thanks for reviewing, hope to see you again soon! Shane
I would recommend it solely because of our server. She was fantastic!
Hi JaneO, Love to hear it, if you got her name we would love to reward her for the good work? Looking forward to seeing you soon! Shane
Lovely restaurant - wings are to die for. Service staff were lovely. Enjoyed the visit very much
Hi AntoinetteF, Thanks for the five stars! Shane
Took so long for food to be served had to eventually ask and then it magically appeared as if it had been sitting there all along .
Very difficult to get any waiter attention for basics like ketchup mayo and salt .
Food was not great
Union cafe in deer park much nicer
Hi Stillorgan, Thanks for reviewing. Very sorry to hear about your experience, this is not the standard we aim to provide. Rest assured I have addressed this with both FOH and BOH teams. I do hope we will see you again. Kind Regardsm Shane
For me the negative point was the broccoli and cauliflower dish very poor in cheese ! It used to be better!
Hi Marcela, Thanks for your review! Sorry to hear you were unhappy with the quality of your dish, I will address this with our kitchen team and if you would like to provide any more info please contact me at beaconMOD@elephantandcastle.ie. I o hope we will see you again soon. Shane
7 of us came over for a dinner last night. 2 were left upset with the main courses, 4 were just OK as the quality of food and taste was just average and the one who had starter chicken wings pot as a main was the luckiest one.
Hi, Thanks for taking time to review. I'm sad to read you did not fully enjoy your meal, if you ould provide some more feedback at beaconMOD@elephantandcastle.ie I can investigate futher. Thanks, Shane
First time in Elephant and Castle Beacon and will definitely be back.
Great service and food was superb. Loads of parking in underground car park too.
If loving their chicken wings is wrong, I never want to be right!!
Hi BrendanB, Thanks a mill for the great review! See you soon! Shane
Food was excellent and lovely facilities, however we were left 15mins waiting for out bill depsite asking 3 time for it. When we went to pay, we were left standing at the till another 10 mins
Hi Joanna, Thanks for reviewing. Glad to hear you enjoyed your meal but sorry to hear it ended on a bad note. I will relay this to all staff to ensure it does not happen again. I hope we will see you again soon. Thank you, Shane