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- Ambiente 1
What a terrible way to spend Father's Day! Don't go here!! They would not seat us for 10 minutes because they did not have enough menus, however they kept seating other parties. When we were seated we sat 15 minutes without being acknowledged at which point I got a manager who wasn't really concerned. Eventually someone can over and took our drink order and brought one tiny basket of chips for 6 people. After ordering food our server went on break and 40 minutes later I had to find someone to check on our food at which point we were told there were two tickets in front of us....five minutes later everyone's food came out cold and my dad's did not come at all. We tried to choke some cold food down, it was disgusting...and about 7 minutes later my dad's food came out COLD! Upon asking for a manager I was told that we were never told that there were not enough menus and that the food was warm when it left the kitchen...I said, "shouldn't it be hot?" and she said yes and then argued and made excuses. She then told me that they would give us 20% off....no one ate their food and you only want to give us 20% off??? The general manager, who wouldn't come talk to us, finally comped the food and we paid for our alcohol...this was after telling then that this is not the right way to handle a customer situation. the restaurant was filthy, not enough employees, food is generic and probably heated in the microwave and service is beyond poor. Don't go here! The restaurant next door had an hour wait, obviously they knew not to come here.
El Torito - OntarioRespuesta enviada hace 1 díaDear Janet , Thank you for the 1-star review. We appreciate you taking the time to inform us of your experience during your last visit. We are always striving to improve. Please feel free to reach out and ask for a Myriam or if you can provide us with an email or number, so we can contact you so we can better assist you. We value your business and look forward to serving you again soon!
Myriam Galaviz
Manager