EL SAN JUAN BEACH CLUB - Fairmont El San Juan Hotel

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1. OT

   OpenTable Diner

   Houston

   3 reviews

   vip
   1.0

   3 reviews

   Dined on July 2, 2022

   overall1food1service1ambience5

   Closed with out explanation

   Report
2. OT

   OpenTable Diner

   Orlando

   1 review

   1.0

   1 review

   Dined on May 17, 2022

   overall1food1service1ambience1

   We made a reaervation on Open Table for 530 pm EST. We incurred the expense of an Uber from our hotel and when we got to the El San Juan Hotel, noone on staff could point us in the direction of this resaturant And when we finally found it on the property, it was closed !!! As was EVERY SINGLE RESTUARANT on the property except the most expensive steaknhouse We wound up incurring the extraordinary Expense of that restaurant because by the time we figured out that the beach club was closed, everybody was starving. But it was outrageously priced and not what we were looking for Very very very very disappointing How could OpenTable be arranging reservations for a restaurant that isn't even open. The expense we incurred you getting there, and then eating at the other restaurant, was outrageous and unacceptable.

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3. m

   madhatter

   New York Area

   11 reviews

   5.0

   11 reviews

   Dined on April 22, 2022

   overall5food4service5ambience5

   Long layover at SJU so checked our bags at the airport and taxi to hotel for lunch. Good service. Tasty food. Great location right near the beach and pools. Expensive.

   Report
4. MB

   MichelleB

   1 review

   2.0

   1 review

   Dined on April 17, 2022

   overall2food2service2ambience5

   Beautiful view. Way over priced and service inconsistence.

   Report
5. TW

   TracyW

   1 review

   1.0

   1 review

   Dined on March 22, 2022

   overall1food2service1ambience5

   The people are so nonchalant they have no sense of customer service & this is sad because the place is so beautiful just because of its natural habitat

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6. BF

   BarryF

   New York Area

   6 reviews

   vip
   5.0

   6 reviews

   Dined on March 11, 2022

   overall5food5service5ambience5

   Great food, location and service!

   Report
7. SK

   SethK

   New York Area

   1 review

   vip
   1.0

   1 review

   Dined on January 1, 2022

   overall1food1service1ambience1

   I didn't eat here because they changed the menu from a full menu to a buffet during covid

   Report
8. OT

   OpenTable Diner

   Las Vegas

   1 review

   1.0

   1 review

   Dined on December 29, 2021

   overall1food1service1ambience1

   Was closed

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9. OT

   OpenTable Diner

   Palm Springs

   2 reviews

   vip
   1.0

   2 reviews

   Dined on September 12, 2021

   overall1food3service1ambience5

   They don’t allow you in the pool if dining at the restaurant which is ridiculous… they make you spend $500 for a cabana to get in the pool if not a guest

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10. OT

    OpenTable Diner

    Caribbean

    1 review

    2.0

    1 review

    Dined on September 5, 2021

    overall2food3service5ambience5

    Very expensive for the type of food and being in the pool.

    Report
11. OT

    OpenTable Diner

    New York Area

    6 reviews

    vip
    3.0

    6 reviews

    Dined on August 29, 2021

    overall3food2service1ambience3

    Services was slow, attendants rarely showed up, we asked for thing 2-3 times before they where brought to the table. Food was served cold.

    Report
12. AM

    AnnetteM

    New York Area

    6 reviews

    4.0

    6 reviews

    Dined on August 21, 2021

    overall4food4service5ambience5

    Everything was great except the description on open table It indicates this is a brunch when in fact it is a lunch and does not begin serving until 12 not as mentioned here ….we were able to book at 11 In spite of the misleading info the servers were great and accommodating and actually served us earlier than their start time. Food was ok Did enjoy the truffle fries and the avacado on califlower crust

    Report
13. DO

    DianaO

    New York Area

    1 review

    5.0

    1 review

    Dined on July 7, 2021

    overall5food5service5ambience5

    We had an awesome time!!!! I would really recommend!!!

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14. OT

    OpenTable Diner

    New York Area

    8 reviews

    4.0

    8 reviews

    Dined on June 19, 2021

    overall4food4service4ambience4

    Although the food was good I felt The restaurant was very expensive.

    Report
15. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on May 29, 2021

    overall1food4service1ambience1

    Took a long time to get served, was not the most hospitable environment. Not very accommodating. Don’t think I will go back there.

    Report
16. OT

    OpenTable Diner

    Miami

    10 reviews

    vip
    3.0

    10 reviews

    Dined on May 21, 2021

    overall3food2service3ambience4

    Food was very expensive for no reason & it wasn’t that good

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17. L

    Luis

    New York Area

    255 reviews

    vip
    3.0

    255 reviews

    Dined on May 16, 2021

    overall3food3service4ambience4

    The menu listed for the Beach Club was incorrect. Very limited and not appropriate for a Sunday brunch with friends. No listing was found for other restaurant on site, Caña. Spoke with server who said we could just go to Caña and get a table. She was unable to call over, so we had to walk over and find a hostess. Once we found one, we were told to wait outside for 20 minutes and then would be seated. Our reservation at the Beach Club meant nothing, despite being the same hotel. Frustrating. We got to the table and our server was very nice - all good there. There is a fish stir-fry listed in the menu. It's what 3 of us ordered. No stir-fry - it really should be listed as a fish-and-chips. Overall, mediocre experience; not what one expects from El San Juan Hotel.

    Report
18. WA

    WAVERLYC

    Los Angeles

    5 reviews

    vip
    2.0

    5 reviews

    Dined on May 12, 2021

    overall2food3service1ambience5

    Unfortunately, had an awful experience with the staff. Will not come back

    Report
19. OT

    OpenTable Diner

    Denver

    1 review

    2.0

    1 review

    Dined on May 8, 2021

    overall2food1service1ambience5

    Visited for a birthday brunch. I was unaware before booking the Mimosas were overly expensive ($17) per glass and with half empty pours. The food quality was poor for the prices and the waiter messed up our bill. It’s took over 1 hour to pay tab tab… management eventually comp’ed $200 off our $800+ tab. It was a absolute HORRIBLE experience… but the scenery is nice 👍🏽

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20. OT

    OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on May 1, 2021

    overall5food5service5ambience5

    I loved it !!!! First time to Puerto Rico and this location made me want to coming back for more. Service was great and food was amazing!!

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21. j

    js2236

    Atlanta

    73 reviews

    vip
    1.0

    73 reviews

    Dined on April 30, 2021

    overall1food3service1ambience3

    Most disappointing experience ever at a Fairmont property. To start off, we had a reservation and none of the staff at the resort could even tell us where to go for our reservation! We finally found where we were supposed to be, although there was no hostess to seat us so e just seated ourselves and proceeded to wait forever for a server to greet us so we had to go to the bar and ask to have a server sent to our table. Then we placed our order and after an hour and a half with being served I got up again and found a someone who looked like a manager and he explained that they realized that the computer system was not sending orders through to the kitchen, so after an hour and a half our order was never even seen! They tried to rectify the situation and finally brought our food, which actually was quite delicious, but at that point didn't really matter! Manager ended up comping out meal, which we appreciated, but the entire experience was horrendously frustrating and extremely disappointing for a Fairmont property. Don't waste your time. I should have listened to the other bad reviews!

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22. a

    alexisp

    Caribbean

    1 review

    1.0

    1 review

    Dined on April 30, 2021

    overall1food3service1ambience2

    Had to complain multiple times about server not coming to table, long wait for everything, drinks were sitting on the bar for a while till we asked could we get them. Overall, I would not recommend and should've listened to the server when she suggested going to the other restaurants.

    Report
23. M

    Meli

    Orlando

    14 reviews

    vip
    1.0

    14 reviews

    Dined on April 25, 2021

    overall1food2service2ambience2

    Service was horrible, ambience isn’t great; although it’s beachside, you don’t even see the beach in most of the seating. The food was nothing special, but it was priced as a 5 star restaurant. Won’t be back.

    Report
24. OT

    OpenTable Diner

    Milwaukee

    2 reviews

    1.0

    2 reviews

    Dined on April 18, 2021

    overall1food2service1ambience3

    Initially the waitress took care of us right away, but it took 45 mins to an hour for us to get the food. The food itself wasn’t all that for the price that we paid for it. It took awhile for us to get the bill. Overall, poor customer service. There is not enough staff, and the prices were not reasonable for the food that we got.

    Report
25. OT

    OpenTable Diner

    Caribbean

    2 reviews

    5.0

    2 reviews

    Dined on April 17, 2021

    overall5food4service4ambience4

    It was well-spent & a wonderful experience

    Report
26. MD

    MarieD

    New York Area

    1 review

    5.0

    1 review

    Dined on April 11, 2021

    overall5food5service5ambience5

    Loved my time there It was so comfortable And the service was Great!

    Report
27. DW

    DestiniW

    Chicago

    1 review

    1.0

    1 review

    Dined on April 11, 2021

    overall1food3service1ambience3

    The place that I reserved kept telling me that I was at the wrong place. Sent me to another side of the resort, just for me to RETURN back to them and they try to sit me like nothing happened. I booked for breakfast and when I got to my reservation ON TIME they told me breakfast was over. Why did you allow me to book breakfast at this time if it was done?????? Customer service was yeah. Food over priced, and I do not recommend.

    Report
28. DR

    DfrmRVA

    Richmond

    7 reviews

    5.0

    7 reviews

    Dined on April 9, 2021

    overall5food5service5ambience5

    We stopped by the El San Juan during a family vacation for dinner by the ocean. We couldn’t have picked a better spot. The food was outstanding and the portions were generous. There was a live band playing (a rarity during Covid) that really added to the ambiance. The beverages were a bit pricey, but they were expertly crafted. Overall, we had an outstanding experience and would definitely visit again.

    Report
29. JM

    JaleesaM

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on April 1, 2021

    overall5food5service4ambience5

    The drinks take a while, understandable because there were so many people!

    Report
30. OT

    OpenTable Diner

    Atlantic City

    1 review

    2.0

    1 review

    Dined on March 27, 2021

    overall2food1service3ambience5

    This place had an awesome atmosphere but the food was not good. Also, a shot cost $22 a piece. We were shocked. A little seasoning can go a long way. I got the grilled chicken sandwich, and had to send it back all to get some churassaco tacos that were bland. Not worth the $27.

    Report
31. G

    Geli

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on March 20, 2021

    overall5food1service5ambience5

    The food should've def been better. I bought the cabana sampler and out of everything it brought, the only thing that was good was the truffle fries. The service was great, the ambiance was great. My family and I had a great day. Would def return, just maybe offer to cook for them. hahaha

    Report
32. OT

    OpenTable Diner

    New York Area

    3 reviews

    vip
    1.0

    3 reviews

    Dined on March 19, 2021

    overall1food2service1ambience1

    We arrived on time for our reservation but no one was at the reception. We approached a waiter passing by and they said to wait at the reception for the host. In the meantime, we saw other hotel guests just entering the dining area and taking seats and ordering at the bar. We asked another waiter passing by and got another person to seat us. We waited 30 minutes in total before being seated. The seats we wanted with a view were already taken by other people who arrived later than us without any reservation. We had made reservations a week before for our group to celebrate my mom’s 50th birthday and no accommodations were made in preparation of this. The waiter quickly put 3 tables together in the back far from the band and behind broken umbrellas. We had no view at all. All of the nice tables were taken by people ordering drinks at the bar and taking a seat wherever they wanted. If we knew this was the case we would have taken those seats ourselves instead of waiting 30 minutes to be seated. The restaurant was not even busy. Additionally, service was very slow. We waited 20 minutes before the waiter took our orders. The food came almost an hour after. It was a very poor experience. The food itself was fair but very limited especially for vegetarians. For a restaurant part of the a Fairmont, it was grossly below expectations.

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33. b

    bhavesh

    Caribbean

    7 reviews

    vip
    3.0

    7 reviews

    Dined on February 28, 2021

    overall3food2service2ambience3

    Club sandwich was really bad, service was slow. Burger was good !

    Report
34. AC

    AdrianaC

    Caribbean

    10 reviews

    1.0

    10 reviews

    Dined on February 14, 2021

    overall1food5service1ambience3

    Unfortunately, the service was terrible. We waited more than 45 minutes for our first drink, the food arrived cold, they brought one dish at a time several minutes apart, we ordered a hamburger and they had no ketchup 🙄. It was one fail after another. It’s simply not worth my time to give details on all the other things that went wrong. I felt bad for the staff because it is managements fault.

    Report
35. OT

    OpenTable Diner

    Baltimore

    2 reviews

    vip
    1.0

    2 reviews

    Dined on February 14, 2021

    overall1food3service1ambience4

    Arrived 15 minutes early for our reservation to find a long line of roughly 10 parties waiting. Was told that reservations are not being honored and they were taking people in order of the line. We waited about 45 minutes and then left to eat elsewhere.

    Report
36. OT

    OpenTable Diner

    London

    2 reviews

    4.0

    2 reviews

    Dined on February 14, 2021

    overall4food4service5ambience5

    We had a great meal thanks to the restaurant manager Justine who took what started out as a bad day and turn it into a wonderful day staff was very helpful view is beautiful food was wonderful

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37. OT

    OpenTable Diner

    New York Area

    3 reviews

    1.0

    3 reviews

    Dined on February 14, 2021

    overall1food1service1ambience1

    THE worst place I’ve ever been too . ONE to find the the place is almost impossible, TWO if your dinning in the evening you have to ask them for a lamp so you can see your food . No cocktails menu , only 5 items on there dinner menu . The outside wasn’t as nice as they led me to believe. I was so disappointed, I walked out. I’ll never come back please don’t waste your tiMe !

    Report
38. TW

    TekeiaW

    Richmond

    2 reviews

    1.0

    2 reviews

    Dined on February 13, 2021

    overall1food1service1ambience2

    The service and food was horrible. The servers did not have any hospitality and the food was cold. The best part was the scenery.

    Report
39. Y

    Yummy

    Washington DC

    15 reviews

    vip
    1.0

    15 reviews

    Dined on February 13, 2021

    overall1food1service2ambience4

    Extremely limited menu not notes on their website. Basically 4 items. We had the premier item a hamburger with a lobster cheese sauce. Soupy and not very good at best. Expected a much better experience.

    Report
40. ES

    EdgarSantiago

    1 review

    5.0

    1 review

    Dined on January 31, 2021

    overall5food5service5ambience5

    EXCELLENT SERVICE AND THE FOOD OUTSTANDING. BEAUTIFUL VIEW IN RESUME VERY NICE EXPERIENCE

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