El Nuevo Vallarta
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Fri, Sat 11:00 am–3:00 am
Arrived at the restaurant at the reservation time and was told the open table doesn’t work fo them. I waited over an hour for a table and decided to leave. Unprofessional!
Great food, but price high for the amount of seafood your receive, music great but there should be more variety like cumbia!
Horrible horrible service!
They did not appreciate our reservation. They took us in 1.5 hr after our reservation.
The music was so loud you couldn’t hear the person next to you.
A piece of ceiling fell on us and the waiter said it was just paint and to not worry about it. The staff was very rude and the food was overrated. Would not go here again and would not recommend.
Food is pretty good as is the music. The main drawback is that it's not a spot you will really get to have a conversation with folks at. It's just way too loud. But if you know this ahead of time, I don't think this is a big deal. A little on the pricy end but not horrible; it's a new trendy joint, live music🤷🏽♂️. Their reservation system is my only complaint. Trying to get one by phone is a mission itself. I asked if I could rsvp online since they could not hear me. Was told to go ahead and then when we showed up they said they do not honor online registrations. I called the out on that. Service was okay, but felt they weren't too happy with us and wanted us to hurry up. Been there before so definitely noticed the difference. So still recommend it but know what to expect.
My second time here and the food is great. I decided to
Try the “sushi” rolls and honestly, not worth $19.99 that is charged. Japanese restaurant don’t even charge that much for their special rolls. I’d say don’t do the sushi rolls. The other negative is the mariachi band, way toooooo loud! It makes for an unpleasant dining experience Bc we can’t talk! I’m texting my sister with what I’m trying to say and she was sitting right next to me. That was ridiculous. I came for the food and that was good. I’d suggest tone it down with the band.
this place does not respect the online reservations
We had to wait over an hour and a half to be seated had reservations for 6 pm they said their computer system wasn't working which i thought was bs. The beer is over priced n shots music is way to loud . Food is good and the waitress charged me gratuity when i ordered a single bucket of beer n single shots.
When we got to the restaurant we were told “their reservations weren’t working” so we had to wait TWO hours to be seated. I was extremely bothered because they couldn’t accommodate us. We clearly had the reservation with a confirmation email and we still waited the 2 hours. Not to mention we got skipped a couple times. Don’t think I’ll be waisting my time with that place ever again.
Once we got to the place they said they could not honor the open table reservation. They said they do not get the notifications and they were working on removing it. The wait was over 2 hours and the food was salty, the fries were soggy!
I made a reservation for 730 for 4 guest. I went to the host desk to be told the app was down although my reservation was confirmed through open table, email, and phone call. I brought my mother out to have a dinner since this week she just finished her 5th session of chemotherapy. I didn’t like the fact that I got seated on 9:05. I believe if the establishments host sees there’s an issue with open table they should contact customer service, because they knew of the issues and didn’t try to fix it. My sister as well called to confirm her reservation and was told they were no loner taking any reservations through open table, even though reservations were still getting accepted.
Let me start by saying if you made reservations on the internet they will not honor them, you have to call and make a reservation but good luck because they never answer! The ambiance is nice they have Banda and Mariachi which is the only thing that makes this place worth it because the food sucks and it's over priced.
It was ok. The prices r way to high for the amount of food you get. The food was ok I had etter. The music was way to loud. I couldnt even take ro my husband or even hear him. I wont be going there anymore & I would not recommend it either.
We had gotten a table upstairs and we had to go trough the dishwasher to go upstairs I was so disappointed with the tables upstairs and one of the employees was really high her eyes were really red and was kind of slow.
Everything was awesome but a little over pricy! Drink and food were very good!
Awesome had a great time
Band was too loud. Recommended ear plugs. The
Went for a group outing and the place has Great service, good food, ambiance is great however, there was some cons. I loved the music but it was way too loud. The waitress could barely even hear us and it was hard to try and get her attention because of it. Would go again if they would lower the music a bit.
food is too expensive and not worth the value. 18% tip is already added to receipt. Not that the service was bad, but i don't appreciate it already being added whether you like it or not. Music was great, i had no problem with that.
I would recommend it but what I would tell them it not to reserve online because even though you make a reservation the lady at the entrance said that the online reservation is not working and I still had to wait almost 2 hrs of wait to be sitted to a table, also what I didn't like at all is that I see that managers or employees give preference to friend and give them a table right away when they get there but even though I made a reservation I had to wait almost 2 hrs to get my table and their group of people was the same has mine other than that waitress, food and music was good
Food & drinks were delish! Definitely going back! When we arrived I was told by hostess open table online reservations do not work. My reservation was for 7:45 we arrived a little early & was told the wait was 20 min. Hostess sat us w/in 10 minutes😃🙌🏼
Music is loud but thats what we were going for good food & music
The food was amazing, the service on the other hand wasn't good at all
Got there and they don't even have a reservation list. Gave us a number and told us to wait 40 mintues to and hour. We were there longer and just left. Also the menu prices are about $10.00 more then the online menu. We looked over the menu while we were waiting.
I reserved and they told me they dont take reservations. ? I left.
It started off badly when they couldn’t find our Open Table reservation. The noise level was awful because the number of people in a restored old bank building without acoustical modifications. Combine with a mariachi band with singers with microphones turned it to a non conversation evening. The cost for a regular sized speciality margarita was $18. Maybe ok downtown but not Berwyn. No entree was less than $22. Really? For mediocre Mexican fate? Won’t be returning.
Went to restaurant to start off night for drinks and a taste of the food for a birthday celebration! We let the waitress know we were there for a celebration. The Ambiance is good but not a place to have a conversation after 9 pm. The staff brought dessert and sang! Great and fun! We saw the bill and we were charged the dessert. Don’t mind the charge but if you are going to charge a dessert have the customer choose a dessert from menu or something worthy of the price! We got a piece of coffee cake that looked like came from jewel!
I really love the food I had the langostinos and crab legs and they where amazing. Would recommend this place to anyone.
The only thing was they said open table wasn’t working. Tried it again and “they don’t take reservations was what I was told upon arrival. So why is this restaurant in open table then? To get costumers to go in to their restaurant? Not cool
I made a reservation online for this
This app doesnt even work on reservations you get to the restaurant and they literally tell you that they dont get notifications from this so dont even waste your time making a reservation through here.
They claim they don’t use this service. I had to wait over an hour to get seated!
Expensive small portions
We had an enjoyable delicious dinner on a cold snowy night for my husband's 63rd birthday.
Everything was great from warm greetings at the door, no wait for server from beginning to the end of the meal. Steak was perfectly cooked and seasoned, Micheladas were mixed well, appetizing preparation of dressed oysters and Langostinos both fresh at great price. Everyone spoke English and was very attentive and yet allowed us to enjoy our conversations. The only turn off was the pile of chairs stacked up, I suggest that areas not being used should still be kept neat and furniture not being used should not be stacked and visible from the dining room and the bar. We will definitely be back and bring family and friends with us.
Caldo de Camaron was very good.i definitely enjoyed the michelada estaca. Great customer service.
It was LOUD! The mango salsa did not have mango (smh). I don’t think they ever checked me in with open table. This was my third visit. On my second visit the salmon was undercooked. This was my last visit.
They dont honor reservations and its beyond loud. And if you wanna hear las mañanitas all night you might like it.
I booked a reservation through Open Table; however, when I arrived with my party, the incompetent/rude hostess told me they did not take reservations through the App. She told me I had to put my name down and wait until everyone else had been called. What’s the point of offering reservations via Open Table if your are not going to honor them? Food is great — service BLOWS. Management needs to hire additional servers to meet the demand.
Live music is extraordinarily loud. Impossible to have a conversation let alone hear the waitress.
Great food! Good service! Good choice of music. Beautiful architecture. Definitely recommend!
1st time here to celebrate my birthday and it was amazing
Place is good, music is way too loud.