Ed's Diner - Bluewater

3.4
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66 Reviews
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£25 and under
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Burgers
The largest Ed’s Easy Diner, perfectly positioned on the upper level of the mall, just where you turn for the cinema. Since 1999 it has been satisfying thousands of repeat customers at the UK’s premier shopping centre.
What 66 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.4based on recent ratings
3.5
food
3.3
service
3.5
ambience
3.5
value
Noise · Moderate
62% of people would recommend it to a friend
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DJ
1 review
Dined on February 15, 2020
Overall1food1service1ambience1

Was closed down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

G
Kent
39 reviews
Dined on January 7, 2020
Overall4food3service3ambience4

Visited before the cinema- it’s ok for a quick meal after work before going to watch a film. Staff pleasant, food mediocre

AP
London
1 review
Dined on December 22, 2019
Overall4food3service3ambience4

Free refill drinks don’t work, service is too slow and you’re left thirsty but having finished your meal. Coleslaw was straight out of a catering tub, cheap and nasty English style, was expecting homemade American style. Everything else was good.

DS
1 review
Dined on December 22, 2019
Overall3food3service3ambience3

Waited quite a while for food to come out. No one came over to offer more drinks etc. Once food came out service improved. When it was time to pay they then wanted to be friendly and chat.
Food was ok generally. The chips with chilli on was lovely.

F
London
3 reviews
Dined on December 21, 2019
Overall5food5service5ambience4

Great restaurant that dealt with my sons autism amazingly. Food and service was very good. Thank you

BP
1 review
Dined on December 19, 2019
Overall2food3service3ambience3

Whilst I feel there are no issues with the food and service, the cleaniness of the establishment is poor to put it politely. I was ill during the night after visiting Eds and I believe it was to the fact that out of my group I was the only one to visit the toilets and they were disgusting. No adequate soap and facility to dry your hands and the toilet themselves were poor to say the least with flies hovering around. I truely believe the establishment should be shut down until the cleaniness standards improve considerably.

AR
1 review
Dined on December 1, 2019
Overall5food5service5ambience5

We always go to Ed's when we go to Bluewater. Always great food and service.

C
1 review
Dined on December 1, 2019
Overall1food1service3ambience2

Absolutely disgusting. Toilets were an embarrassment. They had run out of a lot of things and refused to lower the price even though the dishes were served incomplete because of this. Disgusting service and horrible food.

SS
London
1 review
Dined on November 30, 2019
Overall2food3service1ambience1

Our booked table wasn't ready and had to wait half an hour for the table. Waited 45 minutes for food, which was OK not great. Won't be going back.

AB
Kent
2 reviews
Dined on November 29, 2019
Overall5food5service5ambience4

We booked this for our sons birthday with his friends all really enjoyed it and the food and service was amazing.

AC
1 review
Dined on November 24, 2019
Overall2food2service2ambience1

Food took a very long time to come and then was cold. Staff were not bothered

KH
1 review
Dined on November 23, 2019
Overall2food2service1ambience1

The service was terrible! Waited over half hour for the food to arrive at our table. Was not explained probably how the taste card work in the restaurant even though I asked if it was accepted! After finishing the mains I would of liked to had desserts however this was not possible due to just being handed the bill without even asking for it! The drinks are refillable however no one asked if I would of liked it refilled! The food was nice however I would not be returning back to the restaurant due the service from the management and staff!

N
Kent
1 review
Dined on November 16, 2019
Overall2food1service4ambience5

Usually I would buy this weekend the breakfast was awful. The bacon was like cardboard, really, really salty so much so that it affected us the rest of the day with feeling dehydrated. The cappuccino That I ordered came out was in a latte glass with a very milky coffee with chocolate syrup in it. When I queried This I was told this is how they serve their cappuccino. That it’s NOT a cappuccino. Even though the waitress offered to make it as a cappuccino should be I decided to go for a black coffee. Such a shame as Ed’s Is such a great place.

MC
1 review
Dined on October 30, 2019
Overall2food1service2ambience3

Food was cold and service a bit frosty too. Server wouldn’t let me use my Ed’s diner credit I had accrued over the years despite the old app not being replaced until the following day and so had to speak to a manager who did honour it but a little begrudgingly. There was a long wait for food to arrive for many of the customers that day. I would not recommend Ed’s and would not rush to go back either.

P
1 review
Dined on October 24, 2019
Overall1food1service1ambience1

Had to wait 40 mins for hotdogs and burger. My chicken sandwich was like rubber. Wish I’d gone to gourmet burger!

BH
1 review
Dined on October 19, 2019
Overall4food4service4ambience4

Great service and very reasonably priced. Food presentation not the best and could do with some side salads included, but can’t quibble for the price.

ES
London
2 reviews
Dined on October 12, 2019
Overall3food4service2ambience3

The service was quite slow, we waited a very long time for our meals.
I had the Coney Island hot dog and the chilli on top was cold which makes we wonder whether the meal had been ready for a while and left.
The rest of the food and atmosphere was great though and the milkshakes were great!

P
1 review
Dined on October 6, 2019
Overall3food3service4ambience4

We booked a table in advance for 5 people, when we arrived we were promptly told they only had children's burgers, no adults!! Wait, I thought Ed's Diner was a burger bar, its like KFC saying you can come in but we have no chicken!! Really?!

m
Kent
35 reviews
Dined on September 29, 2019
Overall5food4service5ambience5

We love it here and come quite often but this time found it quite hard to believe that an American diner restaurant that is frequently busy didn’t have any beef burgers. Shocking

DS
1 review
Dined on September 15, 2019
Overall4food4service4ambience3

Always great food and service, even though the young waiter was on his own serving everyone.

CC
1 review
Dined on September 7, 2019
Overall3food3service2ambience3

We had booked a table so wasn't waiting too long to be seated. Order was taken quite quickly and food arrived in good time. I'd requested no lettuce in my child's burger but if came with lettuce not a huge problem. Waited a long time after the meal for someone to come to our table to offer
dessert menu but nobody did so in the end we asked for the bill then had to ask again because the guy serving forgot.

NH
1 review
Dined on August 27, 2019
Overall2food2service2ambience4

Food had to be remade as the burger was hard/ burnt.
Offers wasn’t explained
Will not be returning

VJ
London
1 review
Dined on August 17, 2019
Overall3food2service3ambience3

Table and chairs looked greasy and overall the decor looked tired. Food was expensive for what you actually got, small portions. They've actually missed a trick with this place, it could have been amazing but sadly was lack lustre.

AC
1 review
Dined on August 16, 2019
Overall3food5service3ambience5

Lovely delicious food, great options on the menu. Our group had mains and desserts which were all lovely. Friendly waiters however service was slow and we had to call the waiters numerous times for drink refills, sauces etc. But will be returning, just hoping for a quicker service next time.

T
Kent
1 review
Dined on August 10, 2019
Overall4food3service4ambience4

We did enjoy our visit very much our waiter was most helpful
The reason for a middle of the road score was we thought our food could have been hotter & our eggs runnier

CL
1 review
Dined on August 3, 2019
Overall1food2service1ambience1

Was very disappointed we had booked but was left standing waiting for over 10 minutes then we was put on a table and asked to
Leave baby’s pushchair at side because another pushchair was already there even low there was another free table so I asked to be moved which they did!
Took order starters came out but I had to ask for napkins and cutlery! Then run out of chicken tenders and Pepsi max! Mains come out one of the meals had to be sent back as cold! Service very slow!

RG
Kent
1 review
Dined on July 27, 2019
Overall1food1service1ambience1

On this occassion i'm giving a poor review as it was suppose to be a birthday celebration meal and when we got there for our booking we were told that there was a kitchen fault which meant over an hour wait.

We were not waiting an hour just for a table and then have to wait further for our order to be produced. We did try other nearby resturants but they also had queues of over 30mins, so we had to return home and cook something instead, which killed the mood for the birthday celebrations.

All the other times we have visited we havent had a problem, it would have been nice to be informed before we got there as I left my mobile with the table reservation.

N
Kent
2 reviews
Dined on July 13, 2019
Overall5food5service5ambience5

Great staff, fast service and really friendly. Would definitely go again

EM
Kent
1 review
Dined on June 16, 2019
Overall1food1service2ambience2

Poor quality food and service not much better.
Would not recommend and would not revisit

LM
Kent
1 review
Dined on June 15, 2019
Overall5food5service5ambience5

Excellent friendly customer service.
Good yummy food

OT
London
1 review
Dined on May 31, 2019
Overall2food2service1ambience2

Absolutely dreadful service. Even the coffee took 30 mins to arrive. Never again.

F
London
1 review
Dined on May 19, 2019
Overall5food5service5ambience5

Good value for money - good food for the price. Can have bottomless breakfast. Staff were friendly.

GP
1 review
Dined on May 11, 2019
Overall5food5service4ambience4

Staff were friendly, attended my needs as I’m a coeliac. Food was lovely and tasty

JB
1 review
Dined on May 11, 2019
Overall2food2service1ambience1

Has changed a lot due to the table expansion, some of the decor was broken.

A very busy place but the staff make you feel you have to leave straight away.

For what I was paying for the size of the plate made it look like my meal was missing half of it. Maybe work bit on plate decoration as having the chips in a tin and the chicken and sweet corn stacked in towers felt the plate was pretty empty.

While I had finished my plate the waitress tried to take my girlfriends plate while she was still eating. It wasn't like it was lunch time or dinner but as I said before they were rushing us to make a table free.

For the prices and what you get will not be visiting again.

DL
Kent
2 reviews
Dined on May 11, 2019
Overall5food5service5ambience5

Brilliant experience and speedy service, lovely atmosphere

G
1 review
Dined on May 8, 2019
Overall5food5service5ambience5

Had a lovely meal, a large group of children, the staff were very friendly and helpful. Food was brought out quickly. Would highly recommend.

AA
1 review
Dined on May 6, 2019
Overall4food4service5ambience4

Despite having reserved a table we were kept waiting for 10 minutes outside the restaurant and a further 15 before our order was taken.The staff were extremely friendly and efficient.One of our party spilled water all over the table and the staff member cleared it up without a grumble.The food and milkshakes are expensive but the quality is good.Overall a good experience.

OT
1 review
Dined on May 5, 2019
Overall3food2service2ambience3

We decided to book at table for 10.15am. Restaurant opens at 10am. Upon arrival only one waitress trying her best to serve approx 8 tables. Another waitress arrives 10 mins later and no where to be seen for at least mins. Food was left at the pass for a long time so waffles were hard and tepid. I think this may just be unfortunate due to staff lateness. Definitely only one waitress trying her best to get stuff done quickly, the other 2 when they arrived just didnt look like they couldnt be bothered.

LG
1 review
Dined on May 3, 2019
Overall2food4service2ambience3

Food was nice, however took 45 minutes for us to receive our food.

B
1 review
Dined on April 29, 2019
Overall3food2service4ambience3

Tasteless chips.
No sweet potato fries.
The burgers were ok but came accross tiny bits of bone and gristle in mine.
Milkshakes were lovely
Ripped seats in some of the booths.
Staff were very nice & friendly
Wouldnt go back there again but it's usually always very busy so it must be just us......!!!!!