East Side Mario’s - Hamilton - Upper James St

Ordered gluten free, got something different, the manager fixed it and gave us the right meal for free. Thanks

Made a reservation for 4 people at 6:30 on a Saturday evening. We walked in a few minutes early and our table was ready. Waitress was fantastic! New employee with a great attitude! We had apps and entries and everything was absolutely perfect. So much food we had to bring some home! Cheers!

Cassandra was a new waitress and was beyond attentive. Brought refills before we were finished our drinks. Plenty of bread. And super kind. Cannot be happier with the service!

Nice New Years Eve dinner! Always enjoy Eastsides!

When we booked our ladies night out, didn’t know it was kids eat free night so needless to say loud and a bit messy at some tables

Our server Julia was excellent 6 out of 5
It’s our favourite place to have dinner . We always enjoy our meal and the service is usually top notch

Its better than it used to be there. The new restaurant is nicer and cleaner. Service was great. Waiter was prompt and really nice. Joking around with us and seemed very comfortable with his job. Food was amazing. I had chicken parm. Very large serving. Good value for your money. Would definitely recommend now. Before it was renovated not so much. Keep up with the improvements.

Just really slow service
The food wasn’t that great

Soup salad bread combo is really good. Portions are large.

It was a very bad experience I have been there for 25 minutes and i left

The booth we sat in was horrible... large (6 seater green) ....family on the other side with kids constantly staring at us ... standing on the booth and leaning over.....and kicking the seat. Booth back was not sturdy at all and was constantly vibrating 😡 will not go back to that location. Food was not very good, not how it was before the renovation unfortunately

There was 6 of us, we went on a Wednesday night, it was quiet, about 30 patrons but the service was slow. My daughters pasta from the pick your own food menu tasted like plastic. There was no trouble in sending back her meal and the replacement did not taste like plastic. The large salads and warm bread are a welcome addition to a delicious meal.

Amazing experience as usual. Great value and amazing server. This location has been superb since reopening under new ownership. Will be back soon.

We enjoyed our dinner to celebrate my son’s birthday. Reservations were easy to make and we had no issues getting seated right away. There were eight of us and reserved table was waiting for us. Food was hot and tasty, serve was very good and timely. The only thing I did like was the noise. It was hard to hold conversations at a normal tone.

We booked our reser action with open table and when we got to the restaurant they didn't have it cause the system was down so that was a huge hassel

When we arrived, we were told they don’t pay attention to reservations on open table. We had to wait 1/2 hour for them to put a table together. The food was luke warm at best.

Not impressed. These are reasons I had not been to ESM in over three years. It hasn’t changed. Low end everything.

Our waitress was awesome and so great with the kids. I’d would definitely want to have her be our server.

This restaurant is not running very well. I had a reservation for noon. Hostess not not ready. Didn’t have the reservation at the front of store. Had to wait. Needed a table for 6. Put us at a table for 8 but didn’t remove the 2 chairs to make it more comfortable for us. The waitress took forever to remove our dirty dishes. The manager was just wondering around. He could have helped. Had children fancy drinks to go. I know it’s not a usual request but the children were getting restless. When we were leaving I noticed that half of these expensive drinks were still in there glasses on the bar. I paid full price for them. This is the second bad experience at this location so I will not be returning. Great place to take children but not for such lousy service

3 adults and a child.
We had a good time, althought the only dish that was hot was our childs pizza and the ceasr salad had barely any dressing, we had to ask for more, the second bowl the dressing was on the side. Weird!
Thanks for reading

Everything except Caesars salad very little dressing. Dressing was scarce and very dry.

Was hoping that the food would have improved since it was renovated. I ordered a chicken club and the bun was stale. The waiter was fantastic.

Everything was fine. It was disappointing not to be able to use my gift card. That is why I chose to go to the restaurant.

Unfortunately all of the computer systems were down in there for my reservation for sex was not accessible so they had no idea we were coming and therefore not prepared so we had to wait to be seated and then it was chaos for the bill at the end

I ordered a vegetarian pizza, I received a pepperoni pizza instead. The waitress had to reorder another pizza with the chef. It was satisfactory.

I hope it was just cause all the servers and staff were new after the refit but the service was the worse thing about the experience. Slow and forgot to bring stuff Repeatedly requests for salad and bread refills were slow in coming. Food once it arrived was tasty though.