Earls Kitchen + Bar - Test Kitchen - Vancouver

Commentaires sur le restaurant Earls Kitchen + Bar - Test Kitchen - Vancouver de personnes qui y ont mangé. Selon des cotes récentes.

1. J

   Jennifer

   Vancouver5 commentaires

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Was great. A definite improvement since the last experience! Love the booths on the right hand side of the lounge.
   

   Earls Kitchen + Bar - Test Kitchen - VancouverA répondu aujourd'hui

   Dear Jennifer, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience and that you noticed an improvement since your last visit. It’s also great to hear that you love the booths on the right-hand side of the lounge! We’re always looking for ways to enhance our guests’ experiences, and your feedback means a lot to us. We look forward to welcoming you back soon! Best regards and yours truly, Amir Farhadpor Guest Experience Manager
   

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2. S

   Sandra

   Vancouver1 commentaire

   4.0

   Y est allé il y a 2 jours

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   We were not aware that you cannot get the happy hour items or prices in the dining room. This should be properly advertised.
   

   Earls Kitchen + Bar - Test Kitchen - VancouverA répondu aujourd'hui

   Dear Sandra, We truly appreciate your feedback and are glad to hear that your server provided amazing service. We apologize for the confusion regarding the Happy Hour items and prices, and we understand your concern. We'll make sure to better advertise this in the future to avoid any confusion. Please feel free to reach out to me for your next booking or if there’s anything I can do to make your next visit a 5-star experience! You can contact me directly at amir.farhadpor@earls.ca or 778-680-5007. Best regards and yours truly, Amir Farhadpor Guest Experience Manager
   

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3. I

   Isabel

   Vancouver3 commentaires

   5.0

   Y est allé le 25 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   This is was our second or third time coming to Earl’s Test Kitchen and it never disappoints! Our server, Abby, was phenomenal - so personable, attentive, and sweet. The food and drinks were amazing and we will definitely be coming back again.
   

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4. T

   Transport Canada

   Vancouver1 commentaire

   5.0

   Y est allé le 25 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   great place to chill and hang with friends and co-workers
   

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5. D

   Danny

   Vancouver1 commentaire

   4.0

   Y est allé le 24 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 4
   4. Ambiance 4

   I booked the table under a different name and it was booked under my name, so there was an issue when they arrived at the restaurant.
   

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6. V

   Vincent

   Calgary1 commentaire

   5.0

   Y est allé le 24 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great experience trying the new food at the test kitchen.
   

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7. H

   Heidi VIP

   Raleigh 29 commentaires

   5.0

   Y est allé le 24 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We can always count on Earl's to provide a great meal, with great service and a cool and relaxed but up market vibe. Thanks Earl!
   

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8. J

   Joe

   Toronto2 commentaires

   5.0

   Y est allé le 24 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 3
   4. Ambiance 3

   Great time! At earls test kitchen. Would go back again!
   

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9. K

   Kevin

   Vancouver4 commentaires

   5.0

   Y est allé le 22 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Another great meal at Earls Test Kitchen. Tried tequila espresso martini……I was skeptical but it was delicious.
   

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10. L

    Lyle

    Unspecified1 commentaire

    4.0

    Y est allé le 22 avril 2025

    1. Cote globale 4
    2. Nourriture 4
    3. Service 3
    4. Ambiance 5

    Reservation process great. Waitress was excellent Entrees took over 45 min to come out. Steaks were over cooked. Warm. Not hot. I had 7 guests in from all over the world. I’d sold them all that this was a great place. But you came up short last night. Again the waitress was amazing. But the kitchen was underperforming I spent way too long there. Wanted to be gone by 10pm. Left at 11:45pm.
    

    Earls Kitchen + Bar - Test Kitchen - VancouverA répondu le 22 avril 2025

    Hi Lyle, Thank you for taking the time to share your feedback with us. I want to sincerely apologize for your recent experience.We deeply regret that we did not live up to your expectations, particularly with the delay in your entrées and the quality of the food upon arrival. While I’m very glad to hear your server made a great impression and provided excellent service, it’s clear that our kitchen performance fell short, and for that, I’m truly sorry. We are actively reviewing what went wrong that evening to ensure it doesn’t happen again. We value your feedback and the trust you placed in us when recommending our restaurant to your guests. I'd love the opportunity to follow up with you personally and make this right. Taylor Kirkland taylor.kirkland@earls.ca
    

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