Earls Kitchen + Bar - Richmond

Server was great super friendly. Great service my husband and I enjoy coming to the Richmond lansdown location. We come at leave 2-3 a month

I loved the nice cosy environment and also the fact that they were keeping a keen eye on sanitization of surfaces given the current situation.

The hostess or manager on duty was outstanding. She was outgoing and attentive to our reservation when we arrived. Great place to go for a night out.

Great food and awesome staff. Food always good and served hot.

I really like the cleanliness, great ambience and great service.

Good service and nice environment, I think they are doing a good job in sanitization for covid 19.

we thought the mashed potatoes were instant
The lobster ravioli was incredibly fishy and the sauce was dried up

Steak was good, asparagus was good, our server was excellent and saved the whole dining experience for us, the hostess who seated us wasn’t the greatest

We received prompt and efficient service. Staff were friendly and polite throughout our dining experience. Will definitely return.

Everything was great except I guess they forgot to check us in on open table cause they emailed me about no showing.

Still a very good restaurant, 5 stars, will recommend to friends

fantastic and excellent customer service. great food! kudos to all of you especially to our server

Service was awesome. Food was great.

Really good experience sitting at the bar tonight. Great service and feels safe with all the hygiene measures.

Server was great. Host was non existent, waited so long and no one came to greet. Restaurant wasn’t busy and a few times I noticed him chatting away with another server

Foods, services, and atmosphere were great. I was there just for the steak special on Wednesday deal and my happy hour drink. Thank you the bartender for delivering your great service to me and my table.

Wings steaming hot n cold beer, service good as usual

The ravioli prawn and lobster is on the salty side, same with the calamari... but overall it was nice to meet friends and family in this location. The manager was nice to give us complimentary dessert for my friend’s bday...

Good service and following the protocol

Overall the service was good, but they severely burnt my food to the point where it was inedible. However, they were very understanding and remade my dish perfectly. The prices have gone up, which makes it less desirable to come back as we wanted to get a couple appetizers but almost every option was around the same price as a full meal (around $20), so we ended up skipping appetizers and they are typically our favourite part when eating at earls.

The sever was not nice ,she was rude and did not answer our question

My husband & I never go on dates anymore since we had our daughter, we order the steak it was bloody amazing!

My family and I had the BEST service by Kayla. She is so efficient and on top of it. Food was amazing as well.
Thank you

Food delicious and happy hour excellent. Great protocol in place.

Friendly service. All dishes came out quickly and at the same time.

Wednesday wings n beer became a weekly ritual at earls , thanks

One of my favourite place to dine in. Good food and service.

The overall experience was great. The service was impeccable and the server was friendly and knowledgeable. Food was great. Will go again.

I will start by saying that we are regulars at Earls, we visit every few weeks consistently and overall have always been happy with the food and service, hence always returning.
We were the last people in your restaurant prior to cutting down for Covid and were one of the first groups back when the doors re-opened. We are often one of a few tables in the restaurant but as mentioned, we return because we enjoy the food.

This past visit I ordered the steak and frites for my son and poke bowl for myself. When the food came, he was brought the steak with mash and asparagus. I confirmed with our waiter what I ordered and he looked into it and agreed that we did in fact order the steak and frites, not the steak entree meal which is more expensive.

Due to time as we have to leave for hockey, I told him that we were okay with keeping the meal given to us.
I then asked if we could order a side of fries as that is what my son was craving (hence ordering the steak and frites).

When it was time to pay the bill, we were charged for the more expensive meal, the meal we did not order, and were also charged for the fries.

As a regular customer, I don’t think this is right. The server agreed that he punched in the steak and frites and agreed that we did in fact order it. I also think that the small side of fries could have been complimentary as it was the kitchens mistake, not ours.

As stated, we are there consistently every few weeks, sometimes twice in week and return as we generally enjoy the food and service.

This last experience was very disappointing

Some of the food that we ordered was salty. But the service was excellent.

We are encourage to eat at testaurants because the situation can be controlled expertly better than hosting at a home. So the waiter leans over the table to set our plates down and talks openly with his face ditectly above thr food we are about to eat. Then he handles everything on the table including pouring water still talking as if a mask kills covid. Shut up and wear gloves. Ill never go there again, until the pandemic is over. I can do better in my own home.

our waiter was awesome !! the food came really fast and was super tasty

A great place to have a good meal. Friendly staff and good atmosphere.

Great steak. Cooked to perfection. Calamari app was to die for. Overall great dinner out. Clean and safe... polite and friendly.
I was asked when I reserved if there was a special occasion and I noted that it was my birthday... no mention or acknowledgment, so I’m not sure why they asked?? Lol

Server was excellent! Knowledgeable and gave great suggestions. Food was great

Social distancing, we were placed too close to other people. Also, those people had way too much alcohol and kept staring at my wife and making her very uncomfortable.

Also, there were no barriers in place for COVID restrictions. there should be plexiglass in place as other restaurants have.

Great food and great service! Tables were well speed apart. Would recommend!

Thanks for the professional service, went there so much time with my boyfriend and we love it

We go to restaurant to enjoy the food but this time the experience was not that good, the Asparagus we were given, was very dried like yellow straw color, first we tried to eat unwillingly but we could not even cut with the knife, then we requested to please change it then the Manager came he replaced it, he was good though.
My point is if you know this item is very old and expired why you try to give to the customer?

Lunch was great
Our server was exceptional!!!!!

We were all very cold and had to wear our coats though

Service was so slow due to the fact there was only 1 server for our area and food came out very slow. Notice that delivery good was more important than customers sitting inside restaurant