Lunch was great
Our server was exceptional!!!!!

We were all very cold and had to wear our coats though

Service was so slow due to the fact there was only 1 server for our area and food came out very slow. Notice that delivery good was more important than customers sitting inside restaurant

Too many people NOT STAYING IN THEIR SEATS

I am very pleased with the improvement! I have returned to this location only because of the changes and improvements made and would definitely return and recommend to others!

Been going to this location for over 20 years. Noticed during COVID they are more focused on take out orders than dine in customers. Long waits for food, waitress barely comes back and forgets to bring requested items. Also noticed, that portions are significantly smaller and some people's food was piping hot while others was cold.

Our server Allana was great. She w is friendly and always smiling. We will definitely be back and will ask to be seated in her section!

Happy hour menu is very tasty

Service needs to be better.

We shouldn't have to put plates and glassware on nearby tables to clear our table.

we enjoyed Earls Richmond and it is our go to place for business meeting

the food is excellent for sharing

the attentive staff are compared to none

we felt safe as well

Happy hour menu needs a little work. Sliders aren't on there anymore

Just like the Earls back home.
Good food.
Good value.
Friendly, helpful staff.
Enjoy!

My experience was great all around. I really appreciate being able to do things from the comfort of my phone and the way I was updated about my reservation via email and text. Excellent job, it was my Mom’s birthday and we all had such a great time. Thank you.

Always a good experience at Earls Richmond Happy Hour with friends!!

Food presentation was average, and service a bit slow. A lot of take outs, and It appears that the take outs have preference over the in house patrons. Maybe a bit short on staff, so hence the slow service. Food was prepared very well and both plates were very good. Will go back again.

Happy Hour has great food and drink options at a great price.

It's hard to leave reviews regarding ambiance considering that we came for dinner on a Monday night, during Covid. Food was as expected, service was pretty quick. Over all it was a good time. Friendly servers too!

Living in Richmond, it is a convenient location West Coast cuisine. We were cheerfully greeted by the manager and hostess and they were able to seat us earlier than pre-booked. The waiter was friendly and provided excellent service with checking in three times and keeping the water pitcher full. The food of Caesar salad and burgers is consistently yummy. We were overall pleased with our dining experience at Earl's during the viral pandemic.

I was disappointed that the only potato choice was either fries or mashed. Would have preferred to have a baked potato instead, however the mashed potatoes were tasty. Steak was med-rare, but somewhat tough. Perhaps if I asked for medium it would have been more tender. Service was attentive.

My Grandson had the steak and frites and said they were great. I had fettuccine Alfredo with chicken. There was hardly any sauce on the pasta making it very dry and pretty much tasteless. The chicken was good.

Weekly visit. Good every time. Very good value for money. Easy going, unpretentious establishment.

Everything was perfect except one thing. We ordered NY cheese cake and caramel sundae for dessert to end our nice meal. The cheesecake was great but the sundae.... um. I think they pre-made it and kept it in the freezer. The maraschino cherry on top of the sundae was frozen and the whipped cream was solid brick. It was so hard!! The ice cream itself tasted good though. If you could just decorate the sundae with fresh whipped cream, it would have been much nicer. Other than that, everything was great!!

We are regulars of a few years to Earls, one of our favourite places. However, the food this time was completely off. The fries were cold and even the replacement fries (that came out of nowhere 2 mins later) were still lukewarm and not crisp. Did you change the oil? The pizza was also lukewarm - the replacement was piping hot as it should be. The dip - the chips were lime flavoured - never remember them being like that - they were awful. We go nearly every week for happy hour and the odd time for dinner, but I'm afraid I won't be returning for a while. During these times we can only afford happy hour and we want to support the industry, specifically Earls. Huge disappointment - I'm hoping this is a one-off.

Very good Covid practices, we felt very comfortable. Loved that I could book the patio on the reservation.

My server was Tiffany N. She was warm, welcoming and above all attentive. She was always there when we needed her for water/cutely, etc. From the moment I walked in and was sat by the hosts, to the delivery of the food, my experience was great. The manager also I touched base with us, which was so kind of her. Thank you Earls Richmond! Will be back soon!

Went for our 7th wedding anniversary and was surprised with a free meal. For was great and service was excellent. Thank you Cathy ❤️

My reservation wasn’t honoured. Even with proof of open table reservation they did not seat us on the patio and sat us 25 mins into our reservation. The service was terrible. Waitress was young and mindless. Food was fine, but did not get what we wanted.

I’d rather not say much as sevice was not good and both our meals not great at all

They were great. I have been a long time fan of Earls and they have remained consistent. Drink specials are great too.

Happy Hour is my favourite. Enjoy its BC wines with 50% off on Tuesdays.

Simply put - everything was fine.

Felt a bit uncomfortable because initial table we sat in had too much sun exposure. Moved to a better table.Review would have been 5 stars with higher hedges to block parking lot, and flowers or something blooming in the patio

Server wasn’t as friendly. She took a long time to serve us and check up on us. Didn’t seem too genuine.

We ended up on the Patio, they then offered us our meals for free, just for coming in. Very gracious and appreciated. We will be back.

Have been coming to Earls Richmond for some time now, consistently great food and service, always reliable for a good time!

Highly recommended especially garlic fries, spinach dip and buffalo cauliflower!

We will ll definitely return. It was a great brunch!

Came here for my daughters birthday - service was great - Thanks Rylan!

We had a wonderful dinner for our 5th year anniversary thank you you the food was amazing and our server dylan was outstanding

Love earls! Delicious food. Great menu. Friendly staff and awesome prices.

The food is great with lots of variety. But the reason I’ve logged on specifically to write a review from my experience (even though it was over a week ago) is to announce my appreciation and gratitude for server Terry’s service.
I had requested to sit in her section upon seeing that she was working and once again, she elevated our dining experience.