Earls Kitchen + Bar - Fir Street - Vancouver

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1. B

   Bobby

   San Francisco

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   overall3food3service5ambience3

   Seafood tower was okay very messy presentation of product offered on tower Chicken wings were tiny , ridiculously small and over cooked in deep frier ,celery was rock hard and hardly any Parmesan dip … very poor no wonder the restaurant was empty at 7 PM … word gets around Earls… you will have to do better before we go back

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2. D

   Daryl

   Toronto

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   overall3food3service4ambience5

   Great service but when food was burned , I was told that’s normal and it wasn’t

   Report
3. OT

   OpenTable Diner

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   all the server was amazing

   Earls Kitchen + Bar - Fir Street - VancouverResponded 2 days agoHi there, Thank you so much for your 5 star review! I'm so glad we were able to treat you to incredible food and great service. We look forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

   Report
4. l

   lucy

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   overall5food4service5ambience5

   The combination of central location, tasteful interior including a covered patio, and excellent service (we had Lauren) made for a wonderful happy hour with friends coming from different parts of the Lower Mainland.

   Earls Kitchen + Bar - Fir Street - VancouverResponded 2 days agoHi Lucy, Thank you so much for this 5 star review! I'm so glad that you enjoyed our location and wonderful Happy Hour service from Lauren :) Looking forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

   Report
5. LG

   LouiseG

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Loved this restaurant and staff. They gave my brother such a good time for his birthday including a free dessert and birthday card 😊

   Earls Kitchen + Bar - Fir Street - VancouverResponded 5 days agoHi LouiseG, Thank you so much for your 5 star review! I'm so glad that we were able to make your brother's birthday a special one :) We look forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

   Report
6. OT

   OpenTable Diner

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Staff was super friendly and helpful. The food that we ordered were great.

   Earls Kitchen + Bar - Fir Street - VancouverResponded 5 days agoHi there, Thank you so much for your 5 star review! I'm so glad we were able to treat you to incredible food and great service. We look forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

   Report
7. L

   Lemona

   1 review

   2.0

   1 review

   Dined on July 31, 2022

   overall2food4service1ambience4

   Unfortunately our server was given a section that was too big too handle. He didn’t get to our table for 10 minutes and forgot some of our order, even though he had an iPad in his hand. If a restaurant is understaffed don’t overbook a new server, that’s my advice as a server

   Earls Kitchen + Bar - Fir Street - VancouverResponded 5 days agoHi Lemona, Thank you so much for your review. I really appreciate all of your feedback about your recent experience with us and the service you received and would like to apologize that your experience was not indicative of our high standards. I would love the opportunity to reassure you of these standards and treat you to a redemption experience so please feel free to contact me at kathryn.dyck@earls.ca Kathryn Dyck, Guest Experience Manager

   Report
8. G

   Gregory

   Orlando

   1 review

   3.0

   1 review

   Dined on July 31, 2022

   overall3food4service3ambience3

   Overpriced restaurant . Service satisfactory . Ambience okay .

   Earls Kitchen + Bar - Fir Street - VancouverResponded 5 days agoHi Gregory, Thank you so much for taking the time to write in your review. I appreciate your feedback about the quality of food and service. I would love the chance to reassure you of our high standards so please feel free to email me at kathryn.dyck@earls.ca Looking forward to hearing from you, Kathryn Dyck, Guest Experience Manager

   Report
9. MS

   MarjS

   Calgary

   4 reviews

   2.0

   4 reviews

   Dined on July 29, 2022

   overall2food3service2ambience1

   In the extreme heat, the doors should have been left closed. There were no customers on the patio, and guests were uncomfortable. The service was terrible. Not enough glasses on the table for water. Did not receive two different orders of food. Server could not be found even when trying to pay our bill at the end of our service. Happy Hour white wine was was undrinkable.

   Earls Kitchen + Bar - Fir Street - VancouverResponded on July 30, 2022Hi MarjS, I appreciate your feedback about your experience and want to apologize that service and the environment were not up to our high standards. With the heat we are always trying to find the best way to make sure all of our guests are comfortable. I would love the opportunity to discuss your experience further and offer you to a redemption experience to regain your trust. Please feel free to contact me at kathryn.dyck@earls.ca Kathryn Dyck, Guest Experience Manager

   Report
10. OT

    OpenTable Diner

    Vancouver

    8 reviews

    vip
    5.0

    8 reviews

    Dined on July 28, 2022

    overall5food5service5ambience5

    We had a great time! Best earls location I’ve been too💕

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 30, 2022Hi there, Thank you so much for your 5 star review! I'm so glad that you enjoyed your experience with us. We look forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
11. i

    immaterial

    San Francisco

    1 review

    3.0

    1 review

    Dined on July 28, 2022

    overall3food3service4ambience2

    It was too loud for us. Otherwise it was good. Next time we’ll ask for a table further back. The pub area, with all the screens, is just too loud

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 30, 2022Hi immaterial, Thank you so much for taking the time to write in your review. I really appreciate your feedback about the atmosphere and we will be happy to make those accommodations for you for your next visit. Looking forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
12. B

    Benman1960

    Vancouver

    1 review

    3.0

    1 review

    Dined on July 28, 2022

    overall3food3service5ambience4

    We have always enjoyed Earls, unfortunately we waited a little too long for our bottle of wine. Then when the meals came there was some definite mix ups, and because there were allergies involved I was surprised that no managers came out to speak with us. Overall most of the food was very good. And our server was great!

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 30, 2022Hi Benman1960, Thank you so much for taking the time to write in your review. I want to apologize for the lack of attention to detail and efficiency in service during your last visit and appreciate your feedback as we are committed to making sure this doesn't happen again. I would love the opportunity to discuss your experience further and offer you a credit towards your next experience! Please feel free to email me at kathryn.dyck@earls.ca, Kathryn Dyck, Guest Experience Manager

    Report
13. NY

    NYvisitor

    Vancouver

    37 reviews

    vip
    4.0

    37 reviews

    Dined on July 27, 2022

    overall4food4service3ambience4

    Food was good, nice to sit on the patio. But server rushed our payment and overcharged.

    Earls Kitchen + Bar - Fir Street - VancouverResponded 5 days agoHi NYvisitor, Thank you so much for your review! I'm glad you enjoyed your food and experience on the patio but want to apologize for the rushed service. I would love the opportunity to rectify your overcharge so please send me an email at kathryn.dyck@earls.ca so I can arrange this. We look forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
14. LD

    LindaD

    Vancouver

    7 reviews

    4.0

    7 reviews

    Dined on July 26, 2022

    overall4food4service5ambience4

    easy parking. pretty solarium open to the air but no air conditioning. ice water and jug of water brought to table as soon as we sat down. very good buy for drink of the day. good prompt but unintrusive service. all 3 of us enjoyed our dinners. dessert not offered and we may have said yes.

    Earls Kitchen + Bar - Fir Street - VancouverResponded 5 days agoHi LindaD, Thank you so much for your review! I'm pleased to hear that you enjoyed your dinners but apologize that our service team wasn't able to provide you with dessert. I would love to arrange for you to have free dessert on us next time you come in. Please send me an email at kathryn.dyck@earls.ca so I can arrange this for you. Take care, Kathryn Dyck, Guest Experience Manager

    Report
15. OT

    OpenTable Diner

    Vancouver

    12 reviews

    vip
    3.0

    12 reviews

    Dined on July 22, 2022

    overall3food5service1ambience5

    Service was really slow. Waitress was nowhere to be seen. Drink order missed. We went without water refills (the jug was empty) for at least 20 min before we flagged a manager to help out.

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 22, 2022Hi there, Thank you so much for taking the time to write in your review. I'm very sorry to hear that your experience did not live up to our high standards for efficiency and service. I would love a chance to discuss your experience further and find a time to reassure you of our standards. Please feel free to email me at kathryn.dyck@earls.ca. Looking forward to hearing from you, Kathryn Dyck, Guest Experience Manager

    Report
16. DM

    DiannaM

    Vancouver

    4 reviews

    4.0

    4 reviews

    Dined on July 20, 2022

    overall4food5service4ambience4

    The happy hour spicy tuna taco was delicious.

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 22, 2022Hi DiannaM, Thank you so much for taking the time to write in your review! I'm so glad you enjoyed our spicy tuna sushi tacos on happy hour, they're one of our favourites! Looking forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
17. PM

    PeteM

    Vancouver

    4 reviews

    4.0

    4 reviews

    Dined on July 20, 2022

    overall4food4service3ambience4

    A good meal and good ambiance. My wife felt we had been charged excessively for having our food (an appetizer bowl of soup and a main course of blacked chicken pasta) divided between the two of us.

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 22, 2022Hi PeteM, Thank you so much for taking the time to write in your review. I'm glad to hear that you enjoyed your food and the ambience during your experience. I apologize that your food did not live up to our standards for food value and quality and I will make sure to pass along this feedback to our team. If you would like to discuss your experience further please reach out to me at kathryn.dyck@earls.ca Looking forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
18. N

    Nickm007

    Vancouver

    213 reviews

    vip
    5.0

    213 reviews

    Dined on July 15, 2022

    overall5food5service5ambience5

    Great happy hour deals. Crab cakes are amazing. Superb friendly slick service.

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 18, 2022Hi Nickm007, Thank you so much for your 5 star review! So happy you enjoyed the crab cakes and top tier service. We look forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
19. DJ

    DJSDKY

    Vancouver

    1 review

    5.0

    1 review

    Dined on July 15, 2022

    overall5food4service5ambience4

    Our server and her helpers were wonderful, knowledgeable, polite, and fun! Thanks

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 18, 2022kayteeReviewed 7/15/2022·Visited 7/14/2022 No comments added. Your reply Posted 7/17/2022 at 4:10 PM Hi DJSDKY, Thank you so much for your 5 star review! I'm so glad that you had such a great experience with us and that our service team was able to go above and beyond. We look forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
20. EC

    ErnieC

    Toronto

    8 reviews

    5.0

    8 reviews

    Dined on July 14, 2022

    overall5food5service5ambience5

    Emily was a fantastic server. Attentive and helpful. Food was fantastic.

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 18, 2022Hi ErnieC, Thank you so much for your 5 star review! I'm so glad Ellen was able to provide you with excellent service and that you enjoyed your food. We look forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
21. OT

    OpenTable Diner

    Las Vegas

    6 reviews

    vip
    3.0

    6 reviews

    Dined on July 14, 2022

    overall3food4service3ambience4

    Some of the staff were struggling to understand simple requests like “glass full of ice”. It took 3 times to get a coke with a full glass of ice. Waitress was nice though. Food was underwhelming compared to other days. We love earls but not a great experience last night.

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 18, 2022Hi there, Thank you so much for taking the time to write in this review. I want to apologize for the lack of efficiency and clarity in service and for the lack of food quality. I really appreciate your feedback and will make sure to pass this along to our team. I would love the opportunity to discuss your experience further and come to a solution, feel free to email me at kathryn.dyck@earls.ca. Kathryn Dyck, Guest Experience Manager Kathryn Dyck, Guest Experience Manager

    Report
22. S

    Scilat

    Vancouver

    5 reviews

    vip
    5.0

    5 reviews

    Dined on July 13, 2022

    overall5food5service5ambience5

    Food was awesome.service was great! Earls is my favourite!

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 17, 2022Hi Scilat, Thank you so much for your 5 star review! I'm so glad you enjoyed the service and food :) We look forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
23. L

    Lisa

    Vancouver

    1 review

    2.0

    1 review

    Dined on July 11, 2022

    overall2food3service2ambience3

    Lovely server, but clearly new and definitely not given thorough training or support. Very delayed meals from the kitchen though our orders were very basic salads/bowls. Bill was incorrect twice. Sunday night the food prices are right as they’re $5 off for select menu items. Food was fresh but mediocre tasting. It was uncrowded which was lovely and seating outside in a covered area was nice too. Manager wasn’t super receptive to feedback.

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 18, 2022Hi Lisa, Thank you so much for taking the time to write in your review. I apologize that you experienced a lack in quality of service and food. We have very high standards for food and service and so I appreciate your feedback and will make sure to pass this along to our team. I would love the opportunity to discuss your experience further and so that we can find a solution, please feel free to email me at kathryn.dyck@earls.ca. Kathryn Dyck, Guest Experience Manager

    Report
24. J

    Juicyfood

    Vancouver

    6 reviews

    vip
    5.0

    6 reviews

    Dined on July 10, 2022

    overall5food5service5ambience5

    We had a lovely birthday brunch. We had great service e and food food.

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25. N

    Nickm007

    Vancouver

    213 reviews

    vip
    4.0

    213 reviews

    Dined on July 10, 2022

    overall4food2service5ambience4

    Brunch was mediocre. Under cooked eggs, small portions.. not much ham. Didn’t feel like Earls quality one bit.

    Report
26. CO

    ClaireO

    Dublin

    2 reviews

    vip
    5.0

    2 reviews

    Dined on July 10, 2022

    overall5food5service5ambience5

    Had a lovely experience in Earls. Fantastic food and lovely staff, especially our waitress Avielle who was so friendly and helpful! Would highly recommend!!

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 18, 2022kayteeReviewed 7/15/2022·Visited 7/14/2022 No comments added. Your reply Posted 7/17/2022 at 4:10 PM Hi ClaireO, Thank you so much for your 5 star review! I'm so glad that Avielle was able to provide you with excellent service and that you enjoyed your food :) We look forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
27. C

    Coppertop

    Vancouver

    2 reviews

    vip
    4.0

    2 reviews

    Dined on July 7, 2022

    overall4food4service5ambience4

    Ellen is a lovely lady and we love having her as our server. She is the best! Tell her we said so!

    Report
28. LL

    LindaL

    1 review

    4.0

    1 review

    Dined on July 7, 2022

    overall4food4service5ambience4

    Getting a reservation, was actually able to talk to a live person. needed to change number of people and spent 2 days and at least 55 minutes of my time on hold for 3 minutes and a few seconds each time calling all times of day and evening. NEVER AN ANSWER Then made another reservation on line for correct number . Ended up driving to location (Fir and Broadway ) in person the day before to make sure there were not 2 reservations and then Earls would be upset and perhaps have had to turn people away. I am 80 years old, and handicapped -- i prefer to talk to a person directly. IF YOU NEVER INTEND TO ANSWER THE PHONE THEN SAY SO ON YOUR MESSAGE.. The food and especially the service were very good. We have a small group who eat at this location regularly throughout the year. This was ridiculously time consuming and totally unnecessary and frustrating. Linda Lauritzen

    Report
29. SM

    ScottM

    1 review

    2.0

    1 review

    Dined on July 6, 2022

    overall2food2service2ambience2

    First time back to Earls in years, and not on my list to visit again, unfortunately. Poor service, overcooked burgers, over $4.00 for a watered down Coke (and no refill)... just not a good value for money during these times. Server did not offer any help with seating, despite one of us using crutches, and no offer of a dessert menu at the end of the meal, nor coffee/tea, despite the restaurant being only about 20% full at the time. Disappointing.

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30. R

    Rosie

    Vancouver

    1 review

    3.0

    1 review

    Dined on July 5, 2022

    overall3food2service4ambience4

    Great service and hospitality. Nice decor and ambience. One of us had ribs, which were excellent. I had new shroomami bowl which was absolutely awful. I was pretty shocked by the poor flavour of the mushroom, couldn’t see any sign of cauliflower rice and the tempura vegetables were almost burnt. So this experience tainted my impression. I haven’t been to Earls for a while and I as not left wanting to return.

    Report
31. C

    Carina

    1 review

    4.0

    1 review

    Dined on July 3, 2022

    overall4food4service4ambience4

    Great service from our server and the assistant server. Food and drinks were delicious. Looking forward to going back again.

    Report
32. LW

    LorraineW

    Vancouver

    1 review

    4.0

    1 review

    Dined on July 2, 2022

    overall4food4service4ambience3

    We had a good time and good food. We would have liked for Earl's to have a children's menu or children's portions for the meals. Each girl took some food home as did me, their grandmother. (Maybe a Senior's menu as well!!) We were pleased when our server, Lauren, told us one dessert would be free for our son celebrating a birthday. She had overheard us talk; we had not initiated. In fact, our son would have normally hid under the table but now that he is older and with children of his own, he does not get that embarrassed anymore with dazzling candles and personal attention.

    Earls Kitchen + Bar - Fir Street - VancouverResponded on July 17, 2022Hi LorraineW, Thank you so much for taking the time to write in your review. I'm glad that you enjoyed your recent dining experience with us and that we were able to make your son's birthday special! Unfortunately we do not have a kids menu but we are able to modify a lot of dishes to be kid-friendly, I will pass along your feedback to head office though as we are always trying to improve. Looking forward to hosting you again soon, Kathryn Dyck, Guest Experience Manager

    Report
33. G

    Galib

    Hawaii

    1 review

    4.0

    1 review

    Dined on July 2, 2022

    overall4food4service4ambience4

    Staff excellent! It was my sons birthday and they treated him very well with a card and stunning dessert. Food quality good, my steak slightly over cooked and vegetables over boiled and grilled, either brocolini or asparagus. Ambiance, good, a bit dated at Fir but overall would come back again. Thank you earls.

    Report
34. CS

    ColS

    Vancouver

    1 review

    5.0

    1 review

    Dined on July 2, 2022

    overall5food5service5ambience4

    Excellent as always - food and service! The only issue was we were sitting near where the dropped dirty cutlery. It was very kind and jarring to constantly hear cutlery being thrown in an bin.

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35. ZW

    ZillahW

    1 review

    4.0

    1 review

    Dined on June 30, 2022

    overall4food4service5ambience4

    The drink order came quickly, the food was delicious and delivered in an acceptable time. Nicole, our waitress, was charming, friendly, helpful and professional. The music didn’t add anything to the ambience, there were many customers so conversations dominated which was fine but all I could hear of the music was a heavy bass rhythm which only added to the noise and made conversation more difficult. Maybe you need to reconsider the type of music played when the restaurant is busy. We were made to feel welcome and as though we mattered and the overall experience was very good.

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36. NS

    NoSnow

    Vancouver

    58 reviews

    vip
    5.0

    58 reviews

    Dined on June 27, 2022

    overall5food5service5ambience5

    A great Happy Hour! Nice sunny patio, but umbrellas if you want shade or sit just inside the open windows. Dallas was a new server for us. Great personality and service. Fits right in with the great team at this location

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37. OT

    OpenTable Diner

    Atlantic Canada

    1 review

    3.0

    1 review

    Dined on June 27, 2022

    overall3food4service3ambience4

    We ordered the wings were not fully cooked. After we paid, Jake is not able to bring a box in time, we had to wait and ask him for at least three times.

    Report
38. g

    green

    Los Angeles

    3 reviews

    1.0

    3 reviews

    Dined on June 27, 2022

    overall1food3service1ambience3

    The wait staff service was beyond poor, the food was not fresh tasting, sushi roll rice was hard. I would not recommend.

    Report
39. AM

    AnneM

    1 review

    3.0

    1 review

    Dined on June 26, 2022

    overall3food1service3ambience5

    The omelette was awful. Eggs overcooked and fried to a brown and trace amount of cheese despite cheese being listed as a feature ingredient

    Report
40. AS

    AllisonS

    Vancouver

    6 reviews

    4.0

    6 reviews

    Dined on June 25, 2022

    overall4food4service2ambience3

    I have eaten at earls for decades and have always found everything to be reliable and excellent quality The service we received this time belonged in a not great pub, and was way below the standard I would expect here

    Report