Great experience, food was spot on, service was good and it was great seeing how well the staff worked together

Mix up with the bill when splitting between friends.

good food, good service. a bit noise . Parking space is limited

with covid we haven't been out in a restaurant as a family in so long. the patio was lovely and the food was great and the service was outstanding. I would definitely recommend it to anyone and we'll be back as a family again.

Nice to be out and seeing others dining out too. Well spaced out and the place was following covid rules. Great value on good food. Service was good too considering it's pandemic times.

I really like Earls menu and service. I would like to see them speed up the hostess seating delays. Sometimes it seems like unnecessary delays in seating guests. Still really enjoy eating there

AC was broken - very hot and uncomfortable

got to earls at 4pm and was still happy hour - ordered two glasses of happy hour white wine but when I got home looked at my bill was charged regular price for the second glasses ordered - not happy as we ordered well before 5pm

We normally don’t go to this Earl’s, but we were impressed enough overall, that we will go back.
We really appreciate “Wing Wednesdays.
Thanks

A little disappointed because my good friends recommended this restaurant. Service was very slow. Food was not superb. Price was not cheap. The ribeye was tougher than it should be but cooked to the requested rareness. Calamari tasted really good but not as good as cactus club. They didn’t have horseradish for their beef. Empty drinks were not refilled promptly. Definitely a grade below cactus club where I recommended my clients go but they insisted to go to earles.

They always do a good job of trying to make a good experience. One of our orders was wrong so they corrected quickly. The steak I had was quite over cooked. So I’m always left slightly disappointed when we come here.

Enjoyed dinner at Earl’s on Fir. Great value, pleasant surroundings and good service.

Overall a great place as usual. Our server, Ashlynn, was fantastic! Happy hour starts at 2 - that is pretty good !! Will be back for sure

Great lunch with friends. The staff was very helpful and pleasant. We were on the patio and it was very hot. The staff was awesome and kept us well hydrated with lots of water

The environment is safe, comfortable, the service is perfect, food is amazing, price is a little pricey.

I was there for a business meeting & already knew my business partner would be late. I end up on a call for about 30 mins after I’d already order for myself & the food had been brought & had got word during this time that my partner wouldn’t be able to make it. The first thing the waitress says aloud after I’m finished my food & done my call is “aww you ate all that alone huh!?” Just the most on the nose, rudest comment that left me pretty embarrassed. I worked in customer service through college & even after college & if someone’s eating alone or just in a vulnerable situation I would do everything I could to make them feel comfortable & like nothing was any different than their usual dining/customer service experience. That’s what you do, you don’t point it out for the whole room to hear & then I’m left saying “it just turns out that way sometimes” while turning red in the face. I’ve gone to earl’s for many years, already have my favourite go-to dishes there & choose them for my business meetings multiple times a month but that experience made me re-think it

Wonderful experience, service, food, environment. All perfect thankyou.

Two of our Bigger Burgers were overcooked but the manager worked it out for us by not only replacing our burgers but taking them off our bill.

I thought this was very classy move and it made us want to come back again. Well done.

All the other food was great and our server was excellent as well.

Always an enjoyable experience at Earl's on Broadway.

Very nice lunch- we both had the Ahi TunaPoke Bowl- plenty of food - rice was a bit under cooked!

Although, you are supposed to have air conditioning, the atmosphere n restaurant was very sticky by 12:30 p.m. I think the large doors to the deck were open, thus letting the excessive heat in.

Server was so friendly, fast and good food! 😊❤👍🙏

Great food cooked to perfection , great friendly wait staff and great time. Best meal out in ages

We enjoyed the Crab and Cheddar Dip, it was delicious. However, I ordered a bacon cheeseburger on lettuce. The hamburger was burnt and the lettuce was wilted.

Barely air conditioned! Normally this wouldn’t matter, but during this weekend’s heat wave it’s important. We figured that as a chain in their own building they’d for sure have air conditioning. I think they do have a bit of climate control but it keeps things around 25 degrees, apparently — not entirely uncomfortable but not entirely cool. (Wide open doors didn’t help.) Service was on the slow side, but the food was fine as usual.

Our server Rachel was awesome!!!

We were greeted and seated by a very attentive woman who made sure we had everything we needed. Don't know her name but she's 18 and went to Lord Byng. Kavel, our server, was very helpful and brought extra dressings for the tuna poke - it was terribly bland and not nearly as good as at the Cactus Club. My burger was large, tasty, and as is the case almost everywhere in BC, too well done. All in all, a good but not great experience. We will return, eventually.

Great Food! Excellent friendly service!
It took a bit long to receive my food, but other than that everything was perfect!

Thank you and will definitely come again!

Excellent experience as always. We have been at other places since COVID restrictions are easing, and understand new staff training is difficult. Apparently our server was new, but you would never know it. I wish we kept the receipt to give her a shout out. Great service and suggestions.

Great service, thank you to the front of house and the kitchen staff for being so awesome and welcoming guests back! Keep up the great work!

Really good servers - attentive (not perfectly as our appetizers were late, but they hopped on to it when notified). Food was solid. Nothing too fancy, but they didn't miss the mark. Convenient area (Fir Street). But the value is just not there. You will pay less in places that offer a more high-end experience and much more refined food. But they are busy....

Made a reservation well in advance of Father’s Day and got a terrible table meant for 2 and we were 3. Knees were hitting each other. Asked for a change and got a condescending response from the hostess. The place had plenty of tables available. Had to go to the manager to get the change and the experience overall was disappointing. We will look for another option for dinner next time.

A great experience, food was excellent, server and manager were fantastic.
I asked the manager to turn the music down and she did so immediately and with a great attitude.

The host/hostess was very rude and incompetent to the customer. As they represent the front of the restaurant, it is unfortunate that they treat customers with a negative attitude. Furthermore, they were not able to meet the needs of the customers.

The menu changed over the past year but it was still great service and environment. The price of food has gone up with inflation over the past year which is understandable but it’s more expensive than one would expect. Service was great but was let down by food quality and sugary drinks.

Friendly staff, great service! Will defenitely come again.

Great food. Service was great too!

We were seated promptly and were served our meals quickly but when it came time to leave and settle the bill our waitress seemed to disappear and it was difficult to find someone to help us.

Great vibe, yummy good, great service.

Server was great. My food hardly had any chorizo in it though and seemed hard to find amongst the abundance of potatoes.