Earls Kitchen + Bar - Calgary Tin Palace
Earl's is an easy "go to" restaurant. The atmosphere is fun and food is good.
Abysmal service, could not even find waiter to pay our bill
I ordered the 2 egg breakfast with bacon and Caesar salad. There was something wrong with the portion. It looked like one egg scrambled. The salad bowl was Half full and I got 1.5 pieces of bacon. It was the sadest brunch I have had. I would not recommend it. It looks like they were saving on food costs?!
It was perfect! The staff was generous (gave us a few bottles of wine) ... and took very good care of a very big crowd.
Great. Got there in time for happy hour brunch. Such a great deal
Sad that the gluten free options have changed. This has always been my go to place.
We occasionally get stuck seated during a shift change and don’t get acknowledged for 10+ minutes. This time we had to flag down a hostess after sitting for almost 15 mins. Earls does a fabulous job in almost every aspect, but this is one area that could be tightened up a bit. We are there at least once a week and it is a monthly occurrence.
Very disappointed with the Brunch at Earls- the server was indifferent, the eggs cold and my toast too hard to eat. Expected better from Earls.
Waitress was great with the kids. Food was good, drinks were good!
Earl's has predictably good and trendy food and excellent service. I would prefer a quieter setting. The open concept doesn't support that, though.
We went for their happy hour, which is a great value. One of my guests was seated at the wrong table & sat for 20 minutes waiting for everyone else to arrive. The rest of us were sitting at a different table across the restaurant the entire time. They apologized for the oversight, but they should have given her a free glass of wine or something for seating her at the wrong table entirely.
Great restaurant and the food is outstanding. My only suggestion for improvement is for better attentive service. Once we received our meal, we had to flag down the service staff to order more and the bill. Our server never came around to check on us or refill the coffees.
Our waitress was great, her name was Tamber and she made it great!
Thank you for taking the time to review us. We are so happy that you enjoyed your time with us, see you soon!
Usually this location has great food. We ordered the Cajun salmon, the New York Steak, and a Salad with shrimp. The shrimp on the salad could had no seasoning what's so ever. The salad had a few seeds and a lot of dressing (even though dressing was requested on the side). The steak was cooked as ordered but it lacked the flavor we expect from Earls. The Cajun Salmon was good. Good seasoning and portion.
We are very disappointed to hear about your recent experience with us. Obviously that quality of food is not the Earls standard - please reach out to our Restaurant Manager at firstname.lastname@example.org for further discussion.
Everything was incredible! The food was amazing, I at every last bite.
Thanks for the great review Courtney! We are so happy to hear that you enjoyed your food - we hope to see you back soon.
I liked the interior the most, it is really elegant and at the same time convenient place. The food was also good, but portions should have more healthy options.
Hi Andrea, thank you for taking the time to review us. We are so happy to hear that you like the design of our restaurant. We just renovated our dining room in January of 2018. Thank you also for your feedback on our healthy options, we consider all guest feedback when making decisions about future menu changes.
Always good service. Great location. Fun for families
Thank you for the 5 star review, we are very happy to know you enjoyed your experience and hope to see you back in the near future!
Food was hot, fresh and nicely presented. The waiter was friendly and attentive. The restaurant was 3/4 full but conversation was not difficult. Ambience was comfortable. Would return again. The lunch menu is diverse for all types of diners.
Thank you for the 5 star review, we are very happy to know that you enjoyed the ambience and the service, and hope to see you back in the near future!
The salmon was very dry......
Lunch with girlfriends - Earls is always a great place for any occasion!
The staff was very nice and quick. It was a very nice ambience and positive experience overall :)
We stayed long enough for two server changes and in between the servers it was very difficult to get any service. Happy hour prices are resonable but main menu is to expensive for the type of restaurant.
Good as always
Needed more waitresses or waiters Slow service as lots of large parties came in at once. You should be prepared for this. It’s not an excuse for slow service. Waited forever to get drinks and our food. One order was sent in wrong by our waitress. My sister, ( the birthday girl) got her meal after we were all done eating. The waitress should have took her meal off our bill. She did apologize for the slow service.
Earls is a place you can count on for great service and good food. Tin Palace has a cool vibe and the location is perfect!
The plant based section is phenomenal! I was thrilled to see that. Great service as always.
Enjoyed great and attentive service even when busy.
The Steak and Salmon were delicious! The service was great! It was a wonderful mid-week date night!
Our meals were excellent, the ribs and teriyaki rice bowl. Our waitress and attentative and accommodating. The noise level was dreadful! There was a loud group sitting across from us which made it impossible to have much conversation.
Great local restaurant, family friendly, with delicious food. Highly recommended!
Thank you for taking the time to review our restaurant. We hope to see you again soon!
Temperature was cool in restraunt, of 5 in our group 4 were cold. Hostess was too quick when refilling water glass, darted arm into space between guests. There were a large number of people arriving at same time around 6:30. Our meal was a long time coming yet no one explained until our meal was served that the kitchen was overwhelmed. Would have appreciated being advised our orders would be a bit delayed due to busy time. Food overall was good. One steak ordered medium was near raw.
Hi Bill, We were disappointed to hear about your experience a few days ago, we never like to hear that our guests were uncomfortable, or had poor service. That is well below our standards and expectations. Please contact our Restaurant Manager at email@example.com for further discussion and to rectify the situation for you. Hope to hear from you soon!
Treated so poorly by manager when I asked a couple of basic questions about the bill. The main issue of two was the price charged was different than what was on the menu we ordered from - I think they had increased the prices but forgot to replace on our particular menu which we ordered from and do all the time. He argued with me wanting evidence (in front of my child) over less than $10 and it got so bad I had to finally begged to just pay and leave. Ruined our night. Have lost touch with decency and customer service over time and with younger managers unfortunately.
Luckily this hasn’t been our experience every time but incredibly disappointed 😞 with management as a regular customer for over 20 years.
Very disappointed to hear about your experience a few days ago. Well below our standards and expectations. Please contact our Restaurant Manager at firstname.lastname@example.org for further discussion and to rectify the situation for you. Hope to hear from you soon!
Great food and service!
This is clearly a favourite place to go. Love the menu. The servers are all great. My dad is 90 and they always cater to him and take special care of him. We especially like the location, closeness to parking and the fact you can make a reservation
The appetizer (calimari) was enjoyable. The lettuce in my Caesar salad was wilted and not crisp. My mushroom soup was luke warm, likely as a result of being put into an ice cold bowl. A diner at an adjacent table sent her noodle bowl back because it was too greasy.
The experience could have been nothing but exceptional as the reservation was on time, the hostess welcoming, efficient and friendly, the food timely and awesome. The problem was that our server was either inexperienced or having a bad day... I will stop shy of saying terrible. She was friendly and apologetic for her errors but there were just too many.
On the arrival of coffees, there were no spoons or even alternate cutlery to stir with.
Coffee was empty for the bulk of our time and the only refill (after asking) came approx. 10 min later, and after our bill which we asked for in between.
When the food arrived there was still no cutlery even though this was pointed out earlier when we had nothing to stir the coffee with.
I requested a high chair in my reservation and I was told that they didn’t have one after several minutes of miscommunication. Not a family friendly place!
Great happy hour for drinks and food! Love their chicken street tacos and flatbread. Been here several times for happy hour and it never disappoints.
Chicken Fettucine Alfredo - pasta was lukewarm to tepid. Fairly bland. This is the second time. Last time I sent it back; this time I started with ribs (happy hour price) and they were very good. Since I filled up on ribs, I took the Alfredo home for a re-warm.
Less than an hour after being at our reservation we we’re asked to move to a different table as they had poorly booked the space and needed to accommodate a large group. That was fine with us, we moved without an issue. But after they moved us the the furthest spot in the room (next to the back bar), not only was the new seating less desirable, the waitress forgot about us! Someone else served our food we ate and waited 30 mins after eating before seeing her again. As nice folks we tipped the minimum they asked for which is now 16% but we didn’t feel it was worked for! Also on the way out because of this wait, my date received a parking ticket! We paid 2.5 hours of parking had an appetizer and dinner. It took us 3 hours total! I think the service was a let down but the food was good.