Earls Kitchen + Bar - Boston - Prudential Center

Earls Kitchen + Bar - Boston - Prudential Center reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mark

   New York City9 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We’ve been before and was great. Today…most everyone had their food served cold. My pork chop was raw and had to be sent back. The parking validation didn’t work when we drove out. All around a horrible experience for over $400. Such a disappointment after raving about previous visits.
   

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2. J

   Janet

   Greater Boston1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was delicious; the waitress took our order on time but it took 2 hours plus for the food to come out of the kitchen. The waitress repeatedly apologized but no one else acknowledged the problem. Other restaurants would at least offer a dessert or drink or something to acknowledge that they care about their customers.
   

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3. M

   Mandy

   Las Vegas1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was amazing service had a few hiccups. Our host lead us out in to a beautiful patio only to turn us around despite open tables and having asked us if we were OK sitting in that area. When I reiterated that we were fine sitting in the patio she muttered something about a large party and continued leading us back inside in another direction to then turn around apologizing again go a different direction and then turn us around again before leaving our party of 3 at a small round table. The table didn't seem fully set up it did not have a drink menu or candle. We had to grab a drink menu off a nearby table. Our waitress came right over to begin service. Getting our drinks out timely, but when it came time to order, her iPad wasn't working. We had to repeat our food orders multiple times before she said she would come right back with a working ipad. She did come back. We verified the order but when our order came out, we still had a mistake and received chicken tacos instead of the Baja tacos we had ordered. The waitress apologize and the correct dish was brought out quickly. The food made up for the service bumps, I will note it was Mother's Day so it was very busy.
   

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4. W

   Wilbur

   Greater Boston4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for the Mothers day Experience and it was that and more. Shout out to our server Ryan who did his best to accommodate our requests. A special shout out to Manager Sarah who made us feel like VIP’s... The food was amazing. Wife had surf and turf with crab cake and I had the steak and truffle tortellini…for apps we had the sticky ribs and oysters…Magnifique…
   

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5. Y

   Yonathan

   Greater Boston1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   The server she was great she apologised so many times I know it’s not her fault it if you think you gone be busy staff more people 1:-we got there 3:30 didn’t get a seat until 3:45pm that’s fine 2:- the food was cold 3:- and me and my wife we got sick Again the server she was great I think you need to manage your Bussiness well This will be last time there
   

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6. s

   stephon

   Greater Boston5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best places to take your mother for mothers day
   

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7. E

   Eric VIP

   London7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was very amiable and professional. Celebrated Mother’s Day there. Roof top gets windy but luckily the manager moved us in and transition was smooth. Great food and good quality proposition! Bravo !!!
   

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8. A

   Alex VIP

   Los Angeles347 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We went to Earl’s to celebrate our son’s graduation. Our meals were excellent, the ambiance was pleasant, and our server was friendly and fairly attentive.
   

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9. R

   Richard

   New York City5 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   They should be ashamed of themselves for charging it administrative fee. I’ve eaten that thousands of restaurants in my life and never have I seen somebody try to slip that onto a bill. The waitress is the one that deserves any extra money not the restaurant itself raise your prices somewhere else, but don’t put it down as an administrative fee stupidest thing I’ve ever seen in my life. Waitress was great but overworked and was given too many tables I could tell and everyone can tell. Maybe you should take that administrative fee and higher managers that can delegate properly the amount of table somebody should be able to handle. And the price for a Manhattan versus an old-fashioned was crazy. There’s no difference between the drinks except for vermouth. Bottom line food was great. Our waitress was great atmosphere was great. Music was too loud in the bar. Shouldn’t have an administrative fee and should look at the prices of mixed drinks, especially the most popular mixed drinks an old-fashioned and a Manhattan.  The old-fashioned price was reasonable but the Manhattan was outrageous. I spent less at a Ritz Carlton. 
   

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10. D

    David

    Greater Boston1 review

    5.0

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went for my son's graduation dinner. We arrived for our reservation early so we sat at the bar and had a drink and appetizer. The atmosphere was fun and friendly and the staff was great. Our table was ready right on time. The server was very attentive. Our meals were delicious (a couple burgers and a pasta dish). At the end we were surprised with complementary deserts for the graduate. That was a great touch. Very enjoyable experience.
    

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