- 整體 3
- 食物 4
- 服務 1
- 氛圍 4
I want to be fair and get a few things out of the way: we were at Earls last night (May 8) and here in Boston, we are in the full swing of graduation season. What this means for Earls and a lot of other restaurants in the area is that the restaurant was packed. All of the servers, including ours, were very busy. Also, the food and drinks were good to very good. I ordered the peach cocktail (can't remember its precise name) and a glass of Sangiovese, both excellent; for an app, we ordered the charred corn and avocado dip (a.k.a. guacamole); for entrees I ordered the salmon (good) and my husband ordered the tuna poke bowl (very good). We also really love the atmosphere there -- it's a little loud, but not the loudest restaurant by any means, and it's got a lot of energy. The booth we were sat in was terrific, a kind of rounded blue couch thingy that feels really fancy. By all measures, this should have been a fantastic evening, but one thing, the poor service, prevented it from being good, and in fact, we left feeling quite bad.
I arrived early, my husband around 20 minutes later. I think I waited around 15 minutes for our server to greet me and take my drink order. Yes, they were very busy, but I didn't even get a, "I'll be with you in a few minutes, I'm really sorry it's taking so long." It took another 10 or so minutes to get the drink. By then, my husband had arrived and we put in our orders for the app and entrees; a few minutes later, I asked for the glass of wine. And then we waited....and waited....and waited, until finally, our server arrived with the app and entrees, all at once, and said, "I hope it's ok that these all came out at once," which, actually, isn't ok. And there was no sign of my wine. We were around a quarter of the way through the app and entree before the that drink showed up. The meal was $150 with tip. For that, I expect better service. It was a special night, but ended up feeling not special at all.