Earls Kitchen + Bar - Boston - Prudential Center

Earls Kitchen + Bar - Boston - Prudential Center reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Rosanna

   New York City7 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   The service could be better. The food was ok, nothing great but ok. The meat was cold. The margarita was too weak and tasted like lemonade. Kind staff overall but ok.
   

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2. J

   Jennifer

   Nashville1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We hosted a board dinner at Earls and, while our reservation had to be moved a couple of times to accommodate another large party, the staff went out of their way to make us feel valued and cared for. The attention to detail, from the service to the food was excellent, and the managers checked in with us throughout the evening to ensure everything was running smoothly. Even with the changes, we never felt like an afterthought. Truly appreciate the hospitality and professionalism, thank you for making our group feel seen and respected. We’ll definitely be back!
   

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3. M

   Mark

   New York City9 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We’ve been before and was great. Today…most everyone had their food served cold. My pork chop was raw and had to be sent back. The parking validation didn’t work when we drove out. All around a horrible experience for over $400. Such a disappointment after raving about previous visits.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hello Mr. Gronich, thank you for taking the time to leave us a review. I am deeply sorry we did not deliver an exceptional experience on such a special day. Please know this is unacceptable for any guest to receive and I want to do everything I can to make this right for you. If willing, I would love the opportunity to chat further over the phone and an be reached best via email to do so. I hope to hear from you soon. Cheers, Sarah Rosenstein - Restaurant Manager, sarah.rosenstein@earls.ca
   

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4. M

   Mandy

   Las Vegas1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was amazing service had a few hiccups. Our host lead us out in to a beautiful patio only to turn us around despite open tables and having asked us if we were OK sitting in that area. When I reiterated that we were fine sitting in the patio she muttered something about a large party and continued leading us back inside in another direction to then turn around apologizing again go a different direction and then turn us around again before leaving our party of 3 at a small round table. The table didn't seem fully set up it did not have a drink menu or candle. We had to grab a drink menu off a nearby table. Our waitress came right over to begin service. Getting our drinks out timely, but when it came time to order, her iPad wasn't working. We had to repeat our food orders multiple times before she said she would come right back with a working ipad. She did come back. We verified the order but when our order came out, we still had a mistake and received chicken tacos instead of the Baja tacos we had ordered. The waitress apologize and the correct dish was brought out quickly. The food made up for the service bumps, I will note it was Mother's Day so it was very busy.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hello Mandy and thank you for taking the time to leave us a review. Your feedback regarding our host team is incredibly valuable and we want to be able to create a seamless experience for you and every guest that dines with us. Please know that improving is our number one priority. Our team looks forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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5. W

   Wilbur

   Greater Boston4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for the Mothers day Experience and it was that and more. Shout out to our server Ryan who did his best to accommodate our requests. A special shout out to Manager Sarah who made us feel like VIP’s... The food was amazing. Wife had surf and turf with crab cake and I had the steak and truffle tortellini…for apps we had the sticky ribs and oysters…Magnifique…
   

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   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hi Wilbur, thank you so much for your kind words. Ryan and I had such a pleasant experience caring for you and your wife. We look forward to hosting you again soon! Cheers, Sarah Rosenstein - Restaurant Manager, sarah.rosenstein@earls.ca
   

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6. Y

   Yonathan

   Greater Boston1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   The server she was great she apologised so many times I know it’s not her fault it if you think you gone be busy staff more people 1:-we got there 3:30 didn’t get a seat until 3:45pm that’s fine 2:- the food was cold 3:- and me and my wife we got sick Again the server she was great I think you need to manage your Bussiness well This will be last time there
   

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7. s

   stephon

   Greater Boston5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best places to take your mother for mothers day
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hey stephon, We're thrilled to hear that you chose Earls Kitchen + Bar - Boston - Prudential Center for your mothers day! It's wonderful to know that you enjoyed your time with us and found our food and service to be top-notch. We appreciate your feedback on the value and are always working to provide the best experience for our guests. We hope to see you again soon! Cheers, Sarah Rosenstein - Restaurant Manager, sarah.rosenstein@earls.ca
   

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8. D

   David

   Greater Boston7 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   This was our annual Mother's Day lunch we make every year at Earls as we do for Father's Day. Most dinners there have gone well, but this past Sunday was not so good. The service for the food was very slow. Worse was the bar service as it took up to 30 minutes to get a refill from the bar. Our waitress had to keep apologizing for the delays, but there was nothing she could do. Other patrons by us had the same complaint. One thing I noticed is that the menu keeps shrinking for available entrees. While the beer and cocktail prices are in line with other restaurants, their wine prices are way too high. Their wine used to be 6 oz or 9 oz. Now it is 5 oz or 8 oz. My wife and kids like Earl's as their menu is Vegan friendly which is true, but overall, the present menu and service, in my opinion, is heading south.
   

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9. E

   Eric VIP

   London7 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was very amiable and professional. Celebrated Mother’s Day there. Roof top gets windy but luckily the manager moved us in and transition was smooth. Great food and good quality proposition! Bravo !!!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hi Eric, We're thrilled to hear that you had such a positive experience celebrating Mother's Day at Earls Kitchen + Bar - Boston - Prudential Center! It's wonderful to know that our service was able to provide a smooth transition for you and that you enjoyed our food and good quality proposition. We truly appreciate your kind words and high ratings. We look forward to serving you again soon. Cheers, Sarah Rosenstein - Restaurant Manager, sarah.rosenstein@earls.ca
   

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10. A

    Alex VIP

    Los Angeles347 reviews

    5.0

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    We went to Earl’s to celebrate our son’s graduation. Our meals were excellent, the ambiance was pleasant, and our server was friendly and fairly attentive.
    

    Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

    Thanks for visiting us, Alex! We're thrilled to hear that you enjoyed your meals and the ambiance at Earls Kitchen + Bar - Boston - Prudential Center. It's wonderful to know that our team made you feel welcome and provided excellent service. We appreciate your feedback on our service and value, and we'll strive to make improvements where we can. We hope to see you again soon for another celebration!
    

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