Down the Hatch - South Queensferry

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1. K

   Kimberley

   Edinburgh

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food3service1ambience1

   Booked a table inside, arrived and was not ready. Had to wait outside for 15 mins with three children. Wasn’t even able to stand/ sit under one of the outdoor heaters. Eventually was say but waited another 15+ minutes to be served. Kept walking past and not making eye contact. Eventually got served but again wait time on food was long. To make it worse once food was finally brought out, they missed a full kids order off our order so one of the kids had to sit and wait and we were nearly done by the time it was brought out. The food is good but not worth the price and the service wasn’t good to even make up for the high pricing. Don’t think we’d go back.

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2. SS

   StuartS

   Edinburgh

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food4service1ambience3

   Waited 10 minutes to be shown to our table while customers leaving were served first. Customers arriving should always be priority! Booking clearly requested wheelchair access but access was poor. Daughters order was wrong. Drinks never arrived until after we had our food. Had to ask for our cutlery. Had to ask for ketchup. The 50% off burgers wasn’t available on Saturdays. We checked the ad again and yes, there it was in the small print although the social media ad said ‘last weekend for this offer’. General service wasn’t too great and our overall experience didn’t match the price we paid. The manager did deduct 20% from our bill so it came in at £80 but at the original cost of £100 for what we had was just way way too much.

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3. LM

   LaurenM

   Edinburgh

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   What a quaint little find can see why it’s so popular food and comfort was stunning . The fact they allow dogs is a bonus . Will definitely be back . Make sure to book especially for a Saturday lunch . Was busy .

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4. TT

   TTmc

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food1service3ambience3

   Overpriced and average food. Had been looking forward to the visit but was left disappointed.

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5. IM

   IainM

   Las Vegas

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Went with our 2 dogs and sat outside, heaters kept us warm. The staff are very attentive and the food is great. I guess its all about the Canadian food after all.

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6. T

   Tracey

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Love Down the Hatch, the food is always so good.

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7. J

   Jayjay

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food5service4ambience3

   Excellent food although doesnt look as big as the insta photos in real life. Burgers were still sizable though - i had the chicken burger which was really crispy and tasty. Also had house fries which were great. The venue lacked ambience but all in all a great experience and would highly recommend for the food.

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8. ES

   EuanS

   1 review

   3.0

   1 review

   Dined on January 22, 2023

   overall3food3service2ambience3

   We went for a family dinner with our kids. When we got there, it was very busy but we got our table no bother having booked in advance. It took a while to get our order taken and when we did order, they had run out of milk, so we couldn't get milkshakes and the had also run out of pickles - so none for the burger and I also over heard that they had run out of haggis. I asked for an iced water instead of a milkshake to be told that also had run out of ice! Food took a while to come. When it arrived it was fine, but I wasn't blown away and it certainly didn't look like all the pictures tolhey put up on thier Instagram. It seemed that they were heavily understaffed in both the kitchen and the front of house which made our visit pretty mediocre. Is go back for the breakfast which is normally pretty good, but the lunch was a real let down.

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9. OT

   OpenTable Diner

   Edinburgh

   1 review

   4.0

   1 review

   Dined on January 22, 2023

   overall4food4service3ambience4

   Had to wait 50 mins for food. Which was ok, nothing to get excited about. Half of the menu was out of stock and they had no milk. Very disappointed

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10. IE

    IainE

    Edinburgh

    2 reviews

    5.0

    2 reviews

    Dined on January 22, 2023

    overall5food5service5ambience5

    Food was quick and tasty. Always a lovely chilled atmosphere.

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11. OT

    OpenTable Diner

    Edinburgh

    1 review

    2.0

    1 review

    Dined on January 21, 2023

    overall2food3service3ambience2

    Got there at 2:30 for food to be told we have to wait 10/15 and waited the full 15 maybe slightly more. Once inside we were served quick enough but the food took about 35/40 minutes to come. The restaurant was not busy at all by the time we had been served we felt they dealt with the bigger orders 1st even though we had been waiting all this time already. Burgers were average

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12. PA

    PAUD

    Edinburgh

    1 review

    1.0

    1 review

    Dined on January 20, 2023

    overall1food4service1ambience1

    No hot drinks as there was no milk and we were advised that milk could not be bought independently. We were seated outside as per our booking. However the heaters weren't working at one side and we weren't informed of this or moved. Yet after we were seated other diners were asked if they would like to move to the side where there was heat. Poor experience overall.

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13. ES

    EddieS

    1 review

    3.0

    1 review

    Dined on January 20, 2023

    overall3food3service3ambience3

    Have had a better meal previously food not hot and restaurant very cold due to back door being left open

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14. IB

    IssyB

    1 review

    4.0

    1 review

    Dined on January 19, 2023

    overall4food5service5ambience4

    We had the breakfast skillet which was cooked to order and arrived quickly. The food was hot and very tasty. The service was friendly and very efficient.

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15. GF

    GillianF

    Edinburgh

    20 reviews

    vip
    5.0

    20 reviews

    Dined on January 17, 2023

    overall5food5service5ambience5

    Bloody amazing as always. The tacos were so tasty and the burgers were fab

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16. AH

    AndrewH

    Perthshire

    1 review

    3.0

    1 review

    Dined on January 17, 2023

    overall3food5service3ambience1

    Had a good meal here and service was good. Only problem no toilet in the restaurant. My mum has mobility issues and struggled with the walk to the toilets. Apart from that which we dealt with the experience was great

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17. C

    Coco

    Edinburgh

    1 review

    5.0

    1 review

    Dined on January 16, 2023

    overall5food5service5ambience5

    The flavours are amazing, so so tasty

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18. GH

    GayleH

    1 review

    5.0

    1 review

    Dined on January 15, 2023

    overall5food5service5ambience5

    Really enjoyed our meal at Down yhe Hatch in South Queensferry on Sunday. Amazing burgers and the poutine was the best we've ever tasted. Will definitely be back. Highly recommend.

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19. L

    Luceononuro

    Edinburgh

    1 review

    2.0

    1 review

    Dined on January 14, 2023

    overall2food4service1ambience2

    Not what I have come to expect from DTH. The service was poor this visit. No heating where we were sat outdoors despite being next to one which did not seem to be on or was not working. Our food took 50 mins to arrive from when it was ordered which for 2 burgers and a kids meal was disappointing. When the food did come we were not given cutlery or offered any and when asked for some the look I received made to feel like I should be eating the gravy with my fingers, which might have been possible due to being cold and semi solidified. When I received the bill it was more than twice what I expected due to a mix up in the table numbers and looks like they paid my bill and legged it before anyone noticed. I admit I did not leave a tip this visit which is not something I normally do and is only a reflection on this experience.

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20. LM

    LMel5

    1 review

    2.0

    1 review

    Dined on January 14, 2023

    overall2food3service2ambience2

    This wasn’t the best experience at Down the Hatch. It took a long time for our order to be taken and then over an hour wait for the food to come out. We were sat outside but we’re told they didn’t have enough gas for the heaters so we’re incredibly cold by the time the food finally came. When it came out it was also quite cold which didn’t help as we were already very cold by this point! Quite disappointing as they had advertised an offer of 50% off burgers but obviously didn’t have the staff or the warmth to make it a good experience.

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21. OT

    OpenTable Diner

    Edinburgh

    3 reviews

    5.0

    3 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5

    Great food

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22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service3ambience5

    The experience overall was good, would go back for sure. Only issue was the over eagerness to clean up the table. Plates and things were cleared before we had fully finished our drinks. Felt a little bit rushed. But overall it was excellent

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23. M

    Megs

    Edinburgh

    1 review

    5.0

    1 review

    Dined on January 12, 2023

    overall5food5service5ambience5

    Staff were lovely, think they might be new.

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24. S

    Sami

    Edinburgh

    1 review

    5.0

    1 review

    Dined on January 9, 2023

    overall5food5service5ambience5

    Always a pleasure to visit DTH. Staff are great, helpful and polite. Food excellent as usual.

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25. JB

    JohnB

    Edinburgh

    1 review

    4.0

    1 review

    Dined on January 9, 2023

    overall4food4service5ambience3

    No toilet onsite, burger was a little thin but the portion sizes were good. Good quality food and good service.

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26. OT

    OpenTable Diner

    Edinburgh

    1 review

    3.0

    1 review

    Dined on January 7, 2023

    overall3food3service4ambience4

    I have been here several times to eat here before and always had a good experience. Unfortunately this time the food fell short of my expectations and the price we paid. My partner had the hatch burger which consisted of a smaller than usual beef patty. Costing £10 I would have expected it to be a bit bigger considering the cost. I had the birria burger and I fairly enjoyed it. Generously sized and tasted great.still a bit expensive for just a burger. Lastly we shared a large carne asada fries. I was rather disappointed with these as the fries were over cooked and rock hard and also there wasn't much steak on the dirty fries.

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27. L

    Lolly

    Edinburgh

    2 reviews

    5.0

    2 reviews

    Dined on January 7, 2023

    overall5food5service4ambience5

    Excellent food and service. The outside seating area is lovely and warm

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28. YD

    YvonneD

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Lovely breakfast great quality and service was excellent

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29. B

    claireB

    Edinburgh

    1 review

    3.0

    1 review

    Dined on January 6, 2023

    overall3food3service3ambience4

    It was nice but overpriced for what it was. The blond girl was lovely but the guy in the hat & glasses wasn’t very friendly and a bit rude.

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30. KD

    KerryD

    Edinburgh

    1 review

    4.0

    1 review

    Dined on January 6, 2023

    overall4food5service4ambience5

    Food brilliant and staff great! Not as posh or as big as I expected. However, I did feel rushed from arrival to being seated. I'm deaf so whilst it was not busy I still struggled to hear my friend when seated indoors. Worth going back though.

    Report
31. LF

    LaurenF

    1 review

    3.0

    1 review

    Dined on January 3, 2023

    overall3food5service2ambience2

    3rd time here booked a seat outside for a change remembering there are heaters, heaters didn't work! No gas, I heard someone asking for them to be switched on. We sat for 45 mins waiting on food and it was baltic, place was fully booked as usually, but everyone looked frozen and put out at the wait time. Food when it came was delicious, but service was a bit on the gruff side and we had to ask for basics like cutlery. I would go back but I'd need to check on heater situation.

    Report
32. RD

    RobertD

    1 review

    5.0

    1 review

    Dined on January 3, 2023

    overall5food5service5ambience5

    Our first visit but not our last. Glad we booked as people were being turned away. Great service, tasty food and a large selection to choose from.

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33. MT

    MichelleT

    Exclusive

    1 review

    3.0

    1 review

    Dined on January 3, 2023

    overall3food3service2ambience3

    Lovely breakfast, was busy so service was very slow

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34. JC

    JuliaC

    Edinburgh

    1 review

    4.0

    1 review

    Dined on January 3, 2023

    overall4food4service2ambience3

    I come here often. And always fantastic experience but today was very poor. Slow, and missing items l, dirty table and floors very slippy. Even staff sliding around. I'm hoping it was just being 3rd Jan after holiday ect but with it being a Canadian dinner and ran out of maple syrup. It's disappointing

    Report
35. PM

    PaulM

    1 review

    4.0

    1 review

    Dined on January 3, 2023

    overall4food3service5ambience5

    Nice place, lovely attentive staff. Breakfast quite pricey for what you get. I’ve had better, and certainly a lot worse but again, for what it costs….

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36. e

    emmad

    Edinburgh

    1 review

    1.0

    1 review

    Dined on January 2, 2023

    overall1food3service1ambience3

    Have been many times before but this time was very un impressed and will be emailing them directly. 30 minute before being seated then over an hour for drinks, including tap water. Then had to chase several times to get order taken, get drinks, food etc. If we had had any where else to have gone we would have left. Had a guest with us and had been boasting what a great place it was. Sadly far from that this time, it was busy however which I appreciate, nobody really seemed to bothered or apologetic. Such a shame has really put us off.

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37. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 2, 2023

    overall1food1service1ambience4

    Table booked for 11:45 - we arrived 10 minutes early, and was seated. We were told we wouldn’t be able to go order any food until 11:45, which was fine. They were still serving breakfast, even though it said on the menu that breakfast was until 11am. 11:45 came and went. It then got to 11:55 and we asked if we could order, only to be told no, that wasn’t possible as they were just changing the kitchen over and we couldn’t order until the kitchen said so. It would have been nice had you made it clear that there was a hard changeover. We would have ordered breakfast instead. We went elsewhere. Very disappointing.

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38. CA

    CrockettA

    1 review

    4.0

    1 review

    Dined on January 2, 2023

    overall4food5service4ambience5

    We went for breakfast just after new year we were advised when we arrived that they were operating on short staff so we did wait an hour for our food but we excepted this as we had been informed and when it arrived it was great. So no complaints.

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39. OT

    OpenTable Diner

    London

    3 reviews

    5.0

    3 reviews

    Dined on January 2, 2023

    overall5food5service5ambience5

    Great breakfast in a nice setting

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40. RM

    RebeccaM

    Edinburgh

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Absolutely outstanding food and service. Good kids menu too.

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