Down One Bourbon Bar

Sat down to a horrible buzzing noise that persisted for entire dining experience. People at table next to us complained about it but nothing was done. Service was slow. Food was marginal. No need to eat here. Bar scene might be fun. Looked lively.

Never had the opportunity to dine.. Very unorganized service...never even received water after 30 min of sitting.. got up and left..

After waiting 20 minutes for a server, we went to the bar to get our own drinks, which was painful to watch, after asking for someone to come to our table twice, and self ordering a second round of drinks, we gave up and left. 90 minutes we will not get back.... Went to Merle’s Kitchen instead, which was awesome!

All the reviews were excellent so we tried this place. It was the worst dining experience I’ve had in a long time. Service was super slow, they forgot our drink orders. It took over two hours to get our food. They’re known for their bourbon selection. We asked the bartender to help suggest one and he suggested Jack Daniels! What?! Such a disappointment.

Heard that the menu had been changed and indeed it is an improvement. We went for a before theater dinner. I had the BBQ brisket sandwich with a side salad & a glass of Malbec; my wife had the adobe chicken sandwich with seasoned fries and a Fresh Squeezed IPA (canned - no draft). The meals were tasty and we were quite full. Service was good and friendly, but not bothersome. There is a decent whisky/bourbon list, but we did not partake.

It seems that the restaurant is under new management. When I first glanced at the menu I thought we had been given the lunch menu in error. I was wrong. It was the dinner menu also. I was taken by surprise by the lack of options. We did have to wait for our server. When the server came the first question was “what do you want to order”, Not can I get you a drink? The chili was acceptable but too spicy for my taste. The server brought me some sour cream to calm it down. The taco was greasy. My husband’s chicken sandwich was bland. He went thirsty for much of his meal as his beer was empty. He finally had to get up from the table and find our server to order another. I like the location but I will not be returning.

Perhaps the worst service I’ve ever experienced. Food was really good but the service was so bad it distracted from the food. The server did not understand English well. She didn’t know the menu. Brought us the wrong bourbon flights, brought us someone else’s coffee. She didn’t know the menu and couldn’t answer questions. The bartender was equally uninformed. I asked if she had a brown ale and she said she had yuengling which is FAR from a brown ale. I was really looking forward to this restaurant but I would not return unless the whole staff was different

This was not a great experience. Food was cool, not hot. Food tasted pretty mediocre. Service was disorganized and slow. I doubt any of the 3 of us will return.

We had tacos and the meat was tough - loved the idea of having the taco bar to add what you want to tacos or salad.

First time at Down One since they re-opened after a remodel and new menu. Honestly, the food was very average. The taco salad was slightly better than Wendy's. The catfish in the catfish sandwich was outstanding but the bread for the bun was poor and compromised the sandwich. I did see some other dishes that looked very good but not sure I will return to try with so many great options in Louisville.

Service was excellent (Sloan). One small issue was immediately resolved with a smile.

Great food!! Wanted to try it out since just opened up and just steps away from the Yum Center as we were headed to concert. Service was excellent. Waitress was very pleasant and personable, she knew menu very well and made great suggestions. Wish I could remember her name, would ask for her again. We will definitely return for more!!

Very disappointing experience. We had advance reservations prior to a concert at YUM Center. We were there for an hour and half and barely had time to eat by the time the food came out. Several food orders came out incorrectly as did the drink orders. But at least we did receive some food as other tables around us never even received their food at all. The toppings bar needed to be refreshed as most of the items were out. The manager did try to compensate by reducing our check, however I really felt bad for the servers as they were completely overwhelmed. Lots of growing pains for this "revamped" restaurant.

On a positive note, the guacamole and queso were really good!