Down One Bourbon Bar

Server was inattentive, had to be corrected about our order several times, hardly checked on us until the end of our dinner.

Our reservations were at 6:00 PM and we had an event to be at by 8:00 PM. We didn’t leave til almost 7:30 PM. The food was delicious. According to the group I was with, the bourbon and mixed drinks were very tasty. However, the service was HORRIBLE. We told our waitress at the beginning that we were on separate checks. We waited for refills, one member of the group never got his drink he ordered and she would walk by and completely ignore us. She brought us our check and said that she “didn’t have time” to split it. We made her do it. Nobody was going to pay for the full tab. I will say that the manager was more than generous and apologetic and took our drinks off of our bill which was very nice of him. The waitress definitely needs some extra training. Other than that, we loved our experience and are still talking about the food days later!

Great service, good food, very reasonably priced. Loved the atmosphere and the outdoor seating. Would recommend!

We made our reservation through open table--GREAT but the restaurant on the night of October 20th 2018 before the Keith Urban concert was sub-par.
We arrived a little early 5:50 for a 6:15 reservation and were seated right away.
By 6:10 we still had not seen a server. No water etc. I asked for someone to send them over.
By 6:20 the waiter came and took our drink and food order. By 6:30 still no drink. By 6:40 still nothing and we walked out(after we ordered which I've never done) and went to SideBar for a delicious burger.
So, almost an hour- no water, no drink, no food. Never again.

Server didn’t come to come to our table for 20 minutes after we were seated. They were busy but since she had 5 minutes to gripe to the greeter about a table I felt like it might have been just her inability to do her job well. The food was fantastIc and will return. Loved the fried cheese curds, not brown biscuit and Manhattan . Prices were quite reasonable. I would charge more and put more meat on the biscuit, it was quite sparse for all the breading. Loved the biscuits, never had any quite like them.

We were seated immediately. Thats when the good times ended. After waiting for 20 minutes a server showed up to our table. After another 20 minutes our food showed up, After the first bit we decided we wouldn't be back.

It’s more like a lunch spot than a dinner place. Food is okayest at best. Bourbon bar?! If you say so...

Absolutely terrible food. Couldn’t even eat it. Service was equally terrible. Will never return.

We went for pre-theatre dinner. Our experience this time was not as good as last month. Ordered guacamole & chips ($9), chicken adobo sandwich ($9) with fries ($3), pork carnitas & chicken adobo tacos $3.50 each), West 6th IPA ($7 in can) and a glass of malbec ($11 - bill indicated cabernet!). Chicken was very dry which was disappointing since last time it was quite good. Less than half cup of guacamole with a tray full of tortilla chips did not seem worth $9. Even after using the salsas as a dip, we did not eat half the chips! Best thing was the toppings bar. It had lettuce, tomato, limes, 3 salsas. There was an air conditioning system in the outside area that was horrendously noisy and the noise invaded the inside every time the door was opened. The wait staff was trying hard to do a good job, with the noise, she had a hard time. We will probably give it another try since first time was much better. Hopefully, they will have that air conditioning system under control.

Excellent food, good bourbon, and great friends! I totally recommend this. The biscuits are HUGE and delicious!

We tried to eat prior to a concert at YUM. Drinks were good but waited over an hour for our food that never came. Pretty sure our waiter didn't put in the order. Asked to have it removed from the bill, which they did, and headed to the concert. Disappointing as we were looking forward to a nice meal.

Very slow service. Two of six items ordered didn’t come out of the kitchen as described in the menu.

Great location. Average food. CRAZY slow service. 20+ minutes after being seated before we were greeted.

Hostess sat us at our table. After waiting 20 for a waiter/waitress to acknowledge us, we had to ask the bartender to get someone. She took our drink and appetizer order. Drinks came. Appetizer came with no plates to eat from. Then we never had service again. She never came back to take our food order or see if we needed more drinks. So we asked for our bill and left. Too many apologies .

The service was extremely inattentive. In fact, once we were seated it almost felt like we were being actively ignored. We sat for about 20 minutes after being seated before our table was approached by our server. Drink and appetizer orders were taken. The appetizers arrived relatively quickly, but the drinks did not appear for a full 15 minutes after the appetizers and then only after one member of our party found our server and informed him that we were going to leave (the server had the drinks in hand, but was having a conversation with a coworker). We got apologies at this point, and foolishly decided to stay and have dinner. The bright spot in the experience was the food--a unique take on both the Hot Brown and the BLT, with portions that were large. As we began eating a very large party was seated next to our table, and the tables were so close the server literally could not stand between our table and the large party. Poor planning which resulted in a less-than-stellar environment for us to enjoy our food. The bourbon list here is amazing, they have a small but well-chosen wine list. I'd choose to visit again ONLY if it were a good evening for sitting outside and I really wanted a bourbon I couldn't fine elsewhere. In the interest of fairness, I should add the server discounted our check by 15%, but I truly would have preferred to have been able to enjoy all of this restaurant's potential to small monetary savings.

Great food! Friendly and attentive staff. Very cool downtown atmosphere- solid local find

Food was excellent. Waitress really didn’t
Know much about the menu and appeared to be
over worked. Will definitely go bad because of the food and ambiance

Sat down to a horrible buzzing noise that persisted for entire dining experience. People at table next to us complained about it but nothing was done. Service was slow. Food was marginal. No need to eat here. Bar scene might be fun. Looked lively.

Never had the opportunity to dine.. Very unorganized service...never even received water after 30 min of sitting.. got up and left..

After waiting 20 minutes for a server, we went to the bar to get our own drinks, which was painful to watch, after asking for someone to come to our table twice, and self ordering a second round of drinks, we gave up and left. 90 minutes we will not get back.... Went to Merle’s Kitchen instead, which was awesome!

All the reviews were excellent so we tried this place. It was the worst dining experience I’ve had in a long time. Service was super slow, they forgot our drink orders. It took over two hours to get our food. They’re known for their bourbon selection. We asked the bartender to help suggest one and he suggested Jack Daniels! What?! Such a disappointment.

Heard that the menu had been changed and indeed it is an improvement. We went for a before theater dinner. I had the BBQ brisket sandwich with a side salad & a glass of Malbec; my wife had the adobe chicken sandwich with seasoned fries and a Fresh Squeezed IPA (canned - no draft). The meals were tasty and we were quite full. Service was good and friendly, but not bothersome. There is a decent whisky/bourbon list, but we did not partake.

It seems that the restaurant is under new management. When I first glanced at the menu I thought we had been given the lunch menu in error. I was wrong. It was the dinner menu also. I was taken by surprise by the lack of options. We did have to wait for our server. When the server came the first question was “what do you want to order”, Not can I get you a drink? The chili was acceptable but too spicy for my taste. The server brought me some sour cream to calm it down. The taco was greasy. My husband’s chicken sandwich was bland. He went thirsty for much of his meal as his beer was empty. He finally had to get up from the table and find our server to order another. I like the location but I will not be returning.

Perhaps the worst service I’ve ever experienced. Food was really good but the service was so bad it distracted from the food. The server did not understand English well. She didn’t know the menu. Brought us the wrong bourbon flights, brought us someone else’s coffee. She didn’t know the menu and couldn’t answer questions. The bartender was equally uninformed. I asked if she had a brown ale and she said she had yuengling which is FAR from a brown ale. I was really looking forward to this restaurant but I would not return unless the whole staff was different

This was not a great experience. Food was cool, not hot. Food tasted pretty mediocre. Service was disorganized and slow. I doubt any of the 3 of us will return.

We had tacos and the meat was tough - loved the idea of having the taco bar to add what you want to tacos or salad.

First time at Down One since they re-opened after a remodel and new menu. Honestly, the food was very average. The taco salad was slightly better than Wendy's. The catfish in the catfish sandwich was outstanding but the bread for the bun was poor and compromised the sandwich. I did see some other dishes that looked very good but not sure I will return to try with so many great options in Louisville.

Service was excellent (Sloan). One small issue was immediately resolved with a smile.

Great food!! Wanted to try it out since just opened up and just steps away from the Yum Center as we were headed to concert. Service was excellent. Waitress was very pleasant and personable, she knew menu very well and made great suggestions. Wish I could remember her name, would ask for her again. We will definitely return for more!!

Very disappointing experience. We had advance reservations prior to a concert at YUM Center. We were there for an hour and half and barely had time to eat by the time the food came out. Several food orders came out incorrectly as did the drink orders. But at least we did receive some food as other tables around us never even received their food at all. The toppings bar needed to be refreshed as most of the items were out. The manager did try to compensate by reducing our check, however I really felt bad for the servers as they were completely overwhelmed. Lots of growing pains for this "revamped" restaurant.

On a positive note, the guacamole and queso were really good!