DoubleTree by Hilton Cheltenham

Commentaires sur le restaurant DoubleTree by Hilton Cheltenham de personnes qui y ont mangé. Selon des cotes récentes.

1. L

   Lee

   Gloucestershire2 commentaires

   4.0

   Y est allé le 18 avril 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 4
   4. Ambiance 4

   I have mixed feelings about our experience, for the convenience of having a meal at the hotel it was lovely and the staff were accommodating. I think the unfortunate bit is when you consider cost vs quality. My main request is that they revise the children’s menu, simply a choice between chips and nuggets or fish fingers is really disappointing. Just because they are children, doesn’t mean they only eat chips. This really cheapened our whole experience here. Recommend the curry, that was nice.
   

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2. GD

   GemmaD

   Norfolk/Suffolk2 commentaires

   2.0

   Y est allé le 6 juillet 2024

   1. Cote globale 2
   2. Nourriture 4
   3. Service 2
   4. Ambiance 4

   Our reservation wasn’t on the restaurants list as we had booked through open table. Staff had asked if we had booked at reception which we hadn’t but we waited for a table. It took 35 minutes for our two drinks to arrive and when they did they were spilt down the side of the glasses. The drinks were removed from the final bill.
   

   DoubleTree by Hilton CheltenhamA répondu le 5 août 2024

   Dear GemmaD Thank you for your feedback. I am sorry to hear about the issues you experienced during your visit. It's disappointing that your reservation wasn't on the list, and I apologise for the wait and the mishap with your drinks. I was glad to read that the team addressed this by removing the drinks from your final bill. I appreciate your understanding and hope to provide you with a better experience on your next visit. Sincerely Glyn Walker Operations Manager
   

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