Del Frisco's Grille - Atlanta

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1. MS

   MatthewS

   Philadelphia

   4 reviews

   vip
   2.0

   4 reviews

   Dined today

   overall2food2service2ambience3

   Dinner with Customers. Was seated one and a half hour late. Food came out cold. The restaurant and staff were completely overwhelmed. One of the worst business meals I had.

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2. JG

   JohnG

   Tampa

   5 reviews

   vip
   1.0

   5 reviews

   Dined today

   overall1food4service1ambience5

   Horrible experience. Business dinner for 10 people at 7:30pm. Called in advance and asked manager for extra service for our table. That did not happen. Waited an hour for our initial drinks. Waited over 3 hours for dinner. We ended leaving at 10:30pm because no one wanted to eat at a big steak dinner around 11pm. Never got to try our dinners. Our dinner orders never arrived even after talking to the manager on duty. I would not take anyone important to this restaurant. You will be disappointed.

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3. OT

   OpenTable Diner

   Cleveland

   1 review

   1.0

   1 review

   Dined today

   overall1food3service1ambience3

   Reservation. At 7:30 - sat at our table at 8:30 - salads at 10 - dinner at 10:45 (yes it took that long). Waiter was MIA for most of the night. Asked to speak to manager he came and said he would find out where I food was (he never came back) I don’t care how amazing the food is NOBODY wants to wait that long. Our table spent over $1,000 for a horrible night. I will never be back.

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4. P

   Philr

   Orlando

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food2service3ambience3

   Almost a 4 hour dinner. Excuse we were given was they weren’t prepared. 6:30 reservation, left around 10pm. Joke of a place. Table of 10 all got their meals at different times; like 15 min increments.

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5. OT

   OpenTable Diner

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   overall1food1service1ambience5

   The service was horrible the food took way too long and still came out cold . The manager try to rectify it by taking 50% of total bill which was okay but the food still wasn’t worth it . Highly Disappointed!!!

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6. r

   reginaf

   Houston

   6 reviews

   vip
   3.0

   6 reviews

   Dined on January 29, 2023

   overall3food4service1ambience1

   Very slow service, food came out cold. Understaffed but friendly server.

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7. j

   jwright

   Atlanta

   1 review

   3.0

   1 review

   Dined on January 29, 2023

   overall3food4service3ambience3

   Had to ask waiter multiple time to remind him to bring me a water ….then I ordered an appetizer and never received it…he hardly checked on us at all ….I would probably go back but it won’t be my first resort maybe the last

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8. CM

   CraigM

   Atlanta

   4 reviews

   vip
   2.0

   4 reviews

   Dined on January 29, 2023

   overall2food5service1ambience3

   Love the restaurant and typically have a great service. Unfortunately it was not the case this night. We had to ask for drinks and food consistently. Our server was not attentive at all and seemed like he did not want to be there.

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9. OT

   OpenTable Diner

   Atlanta

   5 reviews

   vip
   3.0

   5 reviews

   Dined on January 27, 2023

   overall3food3service3ambience3

   $10 parking and they don’t validate - the parking lot is in front of the door. $15 with tip. What a racket!

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10. OT

    OpenTable Diner

    Atlanta

    3 reviews

    4.0

    3 reviews

    Dined on January 23, 2023

    overall4food4service5ambience4

    We truly enjoyed the staff. They were very kind. The presentation of food was beautiful!

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11. T

    Tiniece

    Atlanta

    4 reviews

    1.0

    4 reviews

    Dined on January 22, 2023

    overall1food1service1ambience1

    We were celebrating my birthday. The Temperature was cold bc they kept holding the door open. They weren’t able to sit us elsewhere although a table was empty / available. Food came out cold, bland and no presentation. Food and service was constantly late. We waited very long for a cocktail. We had to keep reminding hostess for items. We ended up leaving the remainder of our dishes and an untouched dessert because we waited so long and no one came to say anything, provide containers or bring the dessert to our table. Everything was awful. Very disappointing for my birthday!!! We have never experienced such a terrible time. We could never imagine such poor service from this establishment. This truly deserves no stars.

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12. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food5service1ambience1

    Terrible service. Waited over 2 hours for our food.

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13. N

    Newthunderfan

    Houston

    8 reviews

    1.0

    8 reviews

    Dined on January 22, 2023

    overall1food1service1ambience3

    Please understand I have frequented numerous Del Frisco locations and always had a perfect experience but this location should be totally ashamed to even operate in the capacity it is currently. The first red flag was the host, she was RUDE & OBNOXIOUS, not welcoming at all! We had reservations and the table was ready upon arrival, the waitress was amazing and doing her best but the kitchen staff was a epic fail, it took over 2 hours to get our food, the waiter who brought our food kept bringing the wrong food to our table (it was mentioned he was new). The Manager, William (GM) delayed coming to our table after asking for a manager 3x, he finally came after 31 minutes for me to explain what was going on, he became very disrespectful with his tone and body language. The waitress was trying her best with the situation. If your host and kitchen staff isn’t up to par, that is a EPIC FAIL for the wait staff. In the end the GM came back and apologized for his actions which was greatly appreciated. He also covered the bill which was nice. It was disappointing for the mere fact I suggested this venue to celebrate our friends birthday. I highly suggest regrouping the staff here and train the kitchen to handle order efficiently and effectively. Everyone needs a job, but if your heart isn’t into serving others, the GM needs to make staff changes to insure the start to finish visit is on point. Thank you kindly

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14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food3service3ambience5

    The food is over priced. Everything is a la carte. They have a lot dont ask, don’t tell policy so ask questions. The prices on the menu are different from what you are charged.

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15. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food1service1ambience1

    Nothing was great about this restaurant. Service was bad. Food was nasty. Overall was not a good experience.

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16. SC

    SwanCritic

    Atlanta

    8 reviews

    vip
    5.0

    8 reviews

    Dined on January 21, 2023

    overall5food4service4ambience5

    It was very good!!! The reviews do not do it justice. The food was great. Tasted good as well as presentation. The service was good and good value for the price. I will go back.

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17. t

    travelingandrew

    New Orleans

    12 reviews

    5.0

    12 reviews

    Dined on January 10, 2023

    overall5food5service5ambience5

    Food and service were very good. I will go back

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18. OT

    OpenTable Diner

    Atlanta

    9 reviews

    vip
    3.0

    9 reviews

    Dined on January 8, 2023

    overall3food3service5ambience3

    It is different than the regular Del Frisco's double eagle steakhouse. The bartender will give you the money's worth on drinks for sure. Appetizers are left to be desired. Got the caco e pepe potatoes. I would have thought it was going to be a potato cake with sauce it is not. Basically, it is a potato cake with parmesan cheese(the kraft kind) on top. They need to do better with that. The steak I had which was prime Ribeye was almost like the regular Del fresco steak. The atmosphere is okay. The waitress we had was very good. She did her job, and was polite. Will I go back, probably not. I will just stick to the regular Del Fresco that is in Dunwoody.

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19. s

    sharonr

    Atlanta

    2 reviews

    2.0

    2 reviews

    Dined on January 1, 2023

    overall2food2service1ambience2

    Our server had a pleasant personality, however his ability to remember any thing that we requested was non-existent. The coke that I ordered was flat. I asked him to replace it for an iced tea. He never delivered the tea. Another server was passing our table and she happily delivered the iced tea after I asked her for it. When my steak arrived, I requested a steak knife, he never delivered it. I ask for a sweet iced tea refill. He delivered unsweetened tea without any ice. My husband and I kept a smile on our face throughout this service failure. Knowing that we will never return to this location.

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20. SM

    SharonM

    New York Area

    11 reviews

    1.0

    11 reviews

    Dined on January 1, 2023

    overall1food3service1ambience1

    NYE’s dinner. We had a choice to go anywhere. We also thought about the Del Frisco’s Perimeter location. We chose the Buckhead location thinking this would the perfect place to ring in the new year and never expected the appalling service and lack of any regard that we left frustrated and disappointed. We should have known when we were seated, and no one acknowledged us even with water until close to 15+ minutes. We had to ask if anyone would be coming over or who was our server. We were told the bartender would be. The bartender was across the room from our table ! Seriously not a few feet, but across the room. once order was taken - food came and nothing was hot - all just room temperature. time for dessert- wait wait wait. somehow got coffee . cold - couldn’t get anyone to come over. Oh the bill comes - no dessert! Asked if it was included … Should have just taken the check and paid ! waited and waited - Husband had enough goes to valet - I am still waiting- I walk to bar… Ask for bill asked for dessert to go - never came and paid for it - Manager (almost sure sees this - or should have been called over!!) I pay - Happy New Year. Still left a tip, but Oh My G-d.

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21. FP

    FoodPros

    Atlanta

    86 reviews

    vip
    2.0

    86 reviews

    Dined on December 30, 2022

    overall2food3service2ambience4

    One of our potato sides was very average. Short ribs were over cooked. Servers didn’t know what they were doing (very nice, though). Ran out of a couple items— 6 pm on a Friday.

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22. n

    north

    Atlanta

    73 reviews

    vip
    1.0

    73 reviews

    Dined on December 26, 2022

    overall1food1service1ambience1

    So, we made a reservation for Christmas Day 2022. We arrived about 5 minutes early, checked in and were told we would be seated shortly. We stood at the bar behind the hostess stand and ordered a drink. TWO HOURS LATER WE HAD NOT BEEN SEATED! During this time we kept approaching the hostess. Groups before and after us had been seated. There were empty tables all around us. We even overheard the hostesses saying they were calling others with reservations to tell them they were having power issues and not to come - clearly a LIE!! For some reason they felt it necessary to have a police officer at the front door. While waiting, we ordered him a full Christmas meal and dessert to thank him for his service - a meal which he never got the whole time we were there! DO NOT GO TO THIS LOCATION! We have been to other locations and have never experienced anything like this! In fact, we have never experienced anything like it ever at any restaurant! We left, had paid $15 to park, and went home and ate canned soup! Clearly, this location has many issues - and evidently has crime problems as well. OUR CHRISTMAS DINNER WAS RUINED!!!

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23. KE

    KevinE

    Atlanta

    1 review

    vip
    1.0

    1 review

    Dined on December 25, 2022

    overall1food3service1ambience1

    We sat at 6:45, didn’t get our food until 8:30. Were served with no cutlery and waited 5 minutes to get cutlery. Despite having table reservations they offered us a choice between high tops and a booth right by the entrance door, so it felt like you were outside every time the door opened. The food was marginal. The lobster tails were dry and overcooked. I could go on but need I say more. Horrible experience for a XMAs holiday

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24. AJ

    AJ119568

    Atlanta

    12 reviews

    vip
    2.0

    12 reviews

    Dined on December 25, 2022

    overall2food2service1ambience4

    I dined here Christmas night. I don't understand the abysmal service, as they were so highly recommended. I had a reservation and was seated promptly. That was the extent of my good service. We ordered drinks and an appetizer, the cheeseteak eggrolls. After a 17 minute wait, our server, Leo, told us she was going back to the bar to get our drinks. We continued to wait. She finally came with the drinks and then she said she would go upstairs to get our appetizer. 12 minutes later, no Leo, no appetizer. We waited a bit longer, no Leo. Finally our appetizer was served with the entrees. I ordered a $53 ribeye that was not cooked as requested. It was mooing. My friend ordered the shrimp with mushrooms and the mushrooms came but no shrimp. We waited for Leo, who did not come back. Finally, another server, Manny, asked if he could help us, and went to the kitchen to check on the shrimp. Someone did bring them out after Manny checked on them. Not one time did Leo refill our water, ask if we wanted another cocktail (which we did), and never offered dessert. We actually had to have someone get her to pay the check. I even wrote on my receipt that the service was unacceptable. I did leave a tip but definitely not 20%. Even if there was an issue in the kitchen, why couldn't we get another round of drinks or refills on our water? To not come back is just unacceptable. That is basic service! With our meals and drinks, we spent over $300.00 and were treated like we didn't exist. I cannot in good conscious recommend this place.

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25. JB

    JeriB

    Atlanta

    31 reviews

    vip
    4.0

    31 reviews

    Dined on December 25, 2022

    overall4food4service3ambience4

    They were out of rib eye, mashed potatoes, and ice cream. Pretty basic stuff. Service slow, but friendly.

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26. OT

    OpenTable Diner

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined on December 25, 2022

    overall1food1service1ambience1

    In from out of state with the family and made reservations for 6:15pm Christmas dinner. Upon entering, a family exiting says worst experience and don’t go if we have somewhere else to go. They had been there since 3pm and still never received all of their food. It was too late to make reservations elsewhere so we waited to check-in (extremely disorganized). Checked in (was told by the hostess 5 parties ahead of us) and waited 30 mins, observed only 1 table being brought food and other tables waiting on food. Another table speaking to the manager and once we saw the party who checked in behind us get sat, we had enough. Other parties walked out too. Police officer on duty had to assist the hostess with getting a lady to leave a table too. To add salt to the wound, valet was required (no self parking) and told us they are contracted and required the $10 fee even though we were never sat. Unbelievable! So, back to our hotel…our daughter was so upset, she went back to her room and didn’t eat. Absolutely the WORST Christmas experience! Wished I had made reservations elsewhere…we’ve been to Del Frisco’s in NYC for Thanksgiving in the past and had an a all amazing experience…thought this would be similar…Atlanta, what a disappointment!

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27. MB

    MakesiaB

    Coastal Georgia

    2 reviews

    vip
    1.0

    2 reviews

    Dined on December 25, 2022

    overall1food1service1ambience1

    Very bad experience. Took 2 hours to receive appetizers. Our food was cold and not cooked as we instructed. Do not order the celery root steak it was raw and disgusting. Hostess didn’t seat us until 30 minutes later and we had a reservation. Horrible experience don’t go on Christmas Day especially.

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28. AT

    AdrienneT

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food1service1ambience3

    I have been to other locations the Atlanta store is horrible the service was so bad I will never return the food was poor quality my stomach became upset I ordered the Branzino, my friends ordered the Ribeye food was cold, the staff was fighting in the kitchen, server stated she had no dishes for food to come out on. She never offered us another round of drinks, never refilled our water, never pre bussed the table, I’m so disappointed I have high expectations of Del Friscos but this left a bad taste in my mouth. Literally

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29. ML

    MerrieL

    Atlanta

    24 reviews

    1.0

    24 reviews

    Dined on December 25, 2022

    overall1food1service2ambience1

    We had a horrible experience at this location on Christmas Day. The ambience was bad. Very cold dining room so some people were dining in their overcoats, including those at my table. Had a long wait for a table to be found for our reservation. Waitress did her best under the circumstances. Food was horrible and definitely NOT up to Del Frisco standards. Total waste of time and money. I sincerely hope that this is not a corporate owned location.

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30. AG

    AnikaG

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food2service1ambience2

    Absolute worst dining experience I have had in a very long time. We had reservations on Christmas Day for 3:30pm. We were seated in a dining area with 3 other large parties. There was only 1 server in that area and we were informed that they only had 2 runners for food. The food didn't come out at the same time, the kids meals came out over an hour after the majority of the table had finished their meals. Two of the kids meals never came out and 2 adult meals never came out. 3 hours later, we were still waiting for food to come out. How can a restaurant not be staffed properly knowing you are booked and it's a holiday?? At this point, we demanded that the missing food be adjusted off of the bill and asked for the check.....which took another 30 minutes to get. The dress code is not adhered to at this location and the overall experience didn't even come close to the fine dining experience we were expecting. I will never come back to this location. This location does not represent the Del Frisco's brand. My recommendation is to go to the Del Frisco's by Perimeter Mall.

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31. A

    Anonymous

    Atlanta

    8 reviews

    vip
    4.0

    8 reviews

    Dined on December 25, 2022

    overall4food3service4ambience4

    Christmas dinner

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32. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    4.0

    1 review

    Dined on December 23, 2022

    overall4food4service5ambience3

    The heat didn’t work. It was freezing!

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33. OT

    OpenTable Diner

    Atlanta

    3 reviews

    3.0

    3 reviews

    Dined on December 18, 2022

    overall3food5service5ambience3

    My server was great ! The manager was not friendly at all

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34. OT

    OpenTable Diner

    Atlanta

    7 reviews

    vip
    1.0

    7 reviews

    Dined on December 18, 2022

    overall1food4service1ambience1

    Reservation was at 830, did not get seated until after 9:30 pm. Very unprofessional. Will never eat at this location ever again. I always dine at the location in Dunwoody and after a bad experience from this location prior I thought I would give it another chance. I will never dine at this location again and I suggest others not to as well.

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35. OT

    OpenTable Diner

    Atlanta

    1 review

    1.0

    1 review

    Dined on December 16, 2022

    overall1food1service1ambience1

    From Start to finish it was trash!!

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36. MB

    MichaelB

    Atlanta

    2 reviews

    3.0

    2 reviews

    Dined on December 13, 2022

    overall3food3service2ambience1

    Restaurant was very cold and service was slow with one of the meals coming out almost after the rest of the group had finished. Folks could not wait as the food was getting cold fast. 😬😬

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37. HV

    HashiV

    Atlanta

    1 review

    2.0

    1 review

    Dined on December 12, 2022

    overall2food4service1ambience4

    Extremely poor service. Food took forever to come to the table

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38. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    1.0

    1 review

    Dined on December 10, 2022

    overall1food2service2ambience1

    I took my mother to this restaurant for her 64th birthday and was greeted by the most unprofessional host that I’ve met in my lifetime. The hostess had a terrible attitude and was so combative. I simply ask her for one accommodation to sit away from the front door to avoid my 64-year mother from being exposed to the cold air. The hostess created a show and the night became about her and the list of all the things she couldn’t do she told me that she would get a manager to discuss with me a table change. I waited for 10 minutes and then I walked over to her at the front of the entrance to find her talking about me and my party with the wait staff. I will never come to this place again and the management team needs to send their employees to customer service training. I would have never been treated like this at Rush Chris/ Morton/ New York Prime etc... Thank you Dsl Frisco for a terrible memorable 64th birthday for my mom. She deserved so much better and our total experience was less than zero.

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39. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    2.0

    1 review

    Dined on December 10, 2022

    overall2food2service2ambience4

    The service was sub par. It took forever for to come out.

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40. TZ

    TatianaZ

    Atlanta

    1 review

    1.0

    1 review

    Dined on December 10, 2022

    overall1food1service1ambience1

    Bad service and the food wasn’t good

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