Dean's Italian Steakhouse
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Distancing maintained in common areas
- Sick staff prohibited in the workplace
Steak & Eggs
Wagyu flat iron, eggs your way, crispy potatoes
Baked Crab Cake
Service was good. Outside of that the food was not great for the price point they were charging. My ribeye with lobster was terrible- ordered medium rare and it came out medium well and the lobster was rubbery. Wife’s filet was way too salty and inedible. When you spend $$$ on a nice birthday dinner you expect a great meal and this fell well short. Won’t be going back.
Our first time-only negative was the cost of parking ($18/1.5 hrs) & that the restaurant doesn’t validate/cover parking.
We had Thanksgiving dinner there. The food was salty and the service was poor. We had a waiter that spent so much time tending to the party next to us and acted as if they were family, yet we kept having to ask for items and refills for our water. I think waiters shouldn’t assume that a small party will not tip well and instead invest their time with the larger party. I don’t like to pull the race card, but we were also the only people of color there. Not cool Dean’s!! You’re the new steakhouse in town. Do better!!!
Good restaurant, nice service, nice atmosphere, lowered the rating really for the value, ordered house wine and it was $33 dollars for glass, didn't even ask the price ahead of time because there is usually some basic understanding when ordering the house wine and $33 a glase is not it, I really wanted a grey goose martini which would hand only been $18 but thought inwas keeping the bill down!
We truly enjoyed Thanksgiving with you. Jamie was fun, friendly, and attentive. The food was great. My oscar prepped steak was perfectly prepared and my wife's gnocchi was a great match with the spare ribs. I would definitely recommend going there again. Only reason for the 4star food was that the Mac and cheese was a little bland and quite oily. It was still good but pulled the 5th star down for us, though the foccacia almost made up for it!
The food was amazing, great quality of service and nice ambiance.
Good place to go before a Panthers game
Brunch before the Panthers game. Diverse menu with interesting selections.
Food was awesome. Took a little while before our server appeared but attentive after we ordered.
Very nice atmosphere right off the lobby of the JW.
Before Panther game
Tried it for brunch. I've had much better and they did not offer very many choices. If you're going to keep your menu small, the food should be excellent. Everything was very fresh but not as flavorful as I expected. Their bacon gets an A+ and our server was very pleasant. I will probably try them for dinner since steaks are their specialty.
Excellent crab cake great service a very nice experience
Visiting Charlotte for the weekend and changed dinner res to Brunch. Great food and service! The Burrata app was one of the best.
Thank you for making my Boyfriends Birthday so special!
Our waiter was so fun entertaining and helpful
Great place I went to dinner with friends and had a good time
The scallops were not seasoned and cooked very well. Not sure what happened. Everything else was spot on.
We went to the JW last night for dinner.. started off well with oysters and drinks at Carolines upstairs, but was pretty much downhill after we went to our reservation for 2 at Deans. First our waiter suggested the bone marrow as an appetizer and we love good bone marrow so we agreed. It is presented very well, but the taste was terrible. It was COVERED in parsley and drenched in oil, we scraped off the garnish and tried to drain some of the oil but even the actual bone marrow was too fatty/chewy to enjoy. Since we didn’t love the bone marrow we decided to split a Caesar salad as an additional app, not wanting to fill up too much before the actual meal. Our waiter left us sitting there close to 20 minutes before ever returning - when he finally does we put in the order for the salad and he so rudely says “oh well I guess it’s big enough for the two of you to split for dinner” assuming that’s all we were getting the entire night?? He had already been ageist towards us when we first sat down, but after this it was clear that the table of older white men next to us took priority (would speak to us once for every three times he saw them), and when he did tend to us his demeanor was so off putting and condescending.. very distasteful for such a “nice” restaurant. We finished the salad, which left much to be desired - it was literally romaine lettuce, topped with very little dressing and a sliced anchovy, nothing else. We finally ordered our main course: bone in ribeye steak, short rip gnocchi, and goat cheese polenta, which we highly recommend all three. Even then our waiter quickly walks by and is like “ah awesome everything is great per usual” and kept walking, at this point he has not asked one time how our meal was, if he had, he would have known we hated everything until this moment. We didn’t even finish our drinks or dinner by then end of the night, we just wanted to get out of there. I highly recommend Steak48 for a great steakhouse experience in Charlotte.
Thank you for your honest feedback. We sincerely apologize for your visit, as we aim to provide the best food, beverage, service and overall experience to our guests. I would like to invite you back in for a visit, with my compliments, so you can see what our restaurant is truly about - genuine hospitality. Please feel free to reach me at jason.johnson@whitelodging to discuss further. Jason Johnson - Director of Outlets, JW Marriott Charlotte.
Really great service the food was okay.
Mila, thank you for the 5 star review. If you would like to share more about your experience, please feel free to contact me at jason.johnson@whitelodging
My husband and I work hard all week, every-week. Date night is very important and Deans did not fail. Enjoyed our food, bottle or wine and great environment to relax and enjoy our own conversation. Many blessings and this place is now one of our favs!!!!!
Thank you for the nice review! Come back and visit us on the next date night! We work hard so you don't have too!
Service was great, we enjoyed our steaks here more than other steak houses we have tried in Charlotte area so far. However, I think the star of our dining experience was the salami with truffle, whoever made that deserves a raise!!
Thank you for the nice review! Come back and visit us soon!
Went for our anniversary and had a great time. The service was great and everything tasted delicious. Did not have any issues with service or food. We had the crab cake appetizer, the Dean’s filet special with the poached lobster, bone in strip and the bread pudding. Highly recommend!
Thank you for the great review. We fell our crab cake is the best around! Come back and visit again soon!
My food was great. Husbands steak under cooked. God overall.
Tonja, thank you for the 5 star review! Come back and visit us soon!
Food was pretty bland and cold when it came to our table after waiting for about an hour, I understand they were extremely busy but for the price that we are paying it should have been delicious and at least warm.
Also I ordered two lattes the exact same way and one of them came completely full and the other one was less than half full
The cocktail was a 10 out of 10
Thank you for your review. We appreciate the feedback. We would like you to give us another opportunity to show you what our restaurant is really about. Please feel free to contact me directly at jason.johnson@whitelodging so I can ensure your next experience will be up to the high standards that both our guests and our team members have come to expect from Dean's Steakhouse.
Excellent ambience and food. my experience was the second time i have enjoyed morning brunch at the establishment. The food, coffee, and service were excellent.
Gerard, Thank you for the nice review. Come back and visit us again soon!
Overall the food was below average especially for the price paid. The service was the best thing about the experience.
Thank you for your honest review. Please feel free to reach out to me to discuss your experience further at jason.johnson@whitelodging. Once again, thank you for the feedback.
Food was not very good other than that it was great
Thank you for your review. We appreciate your feedback. If you would like to share more about your experience, please feel free to contact me at jason.johnson@whitelodging
Could be quieter but was during peak dinner hours. Tables for Two are in a high staff traffic area and rather small. It was hard to accommodate bread, appetizer, water, and additional drink without getting creative. Otherwise, staff was outstanding, food was amazing, and lighting was perfect.
Daniel, thank you for the nice review and feedback. Come back and visit us soon!
My son’s 16th birthday
Had a great meal and enjoyed time with a great friend. The Branzino was SO GOOD! I would definitely go back just for this entree. He ordered the NY Strip and really enjoyed it. We both love bread and I will say the bread was not good. The texture and flavor were off. Cocktails were on point.
Thank you for the nice feedback. We agree, the Branzino is amazing! Comeback and visit us soon!
The ambience is good and I think its a good dinner option for those who are visiting the hotel from out of town. The service was okay as the waiter was a little pushy. The food was okay but not for the price. Would I recommended this place? Yes if you are staying at the hotel. The bar tender was really nice and it has an outlet at the tables for to keep your phone or laptop charged for business or personal purposes
Thank you for your review and feedback. The next time you are in town, stop by and give us another try.
The server was not very pleasant. He appeared to be rushing us to order, eat and go. The food was not as appetizing as it appears.
I hate to say it but I did not have a good experience yesterday when we came around 230. I do realize it was an awkward time and there was a change of shift but the service was not good, the staff was not knowledgeable about the food and we actually received the wrong food on one order with no apologies. The greens with the salmon were so bitter, it was inedible. It took us 30 minutes to get the bill. It was a completely different experience than when I come at night. I have raved about this restaurant to my friends and I was embarrassed yesterday to have invited them. I will know next time to stick with an evening meal with experienced service.
I enjoyed an amazing birthday dinner here. The service was first class and I would highly recommend for a special occasion.
First off Happy Bday and I am glad you choice Deans to celebrate as we truly enjoying helping guests have a great and memorable occasion. Glad the service was first class the staff has really worked hard to get to the level we are at. Eric Forsythe General Manager
Matt was an awesome server! The good and service were impeccable!
For starters the steakhouse wedge with a thick-cut slice of bacon on top was devine. Then yum....the bone-in Filet, poached lobster, and black truffle béarnaise was suburb. I love steak and this was a great one! You will not be disappointed.
Food was great but options were less due to chicken shortage! Regardless experience was great and staff was accommodating
Overall a very good experience. The food was excellent. Service was good also. Slow at first, but things picked up and made up for that. We will go back. Thank you.
The only good thing about the entire experience was our steak. Considering it’s a steakhouse, I’m at least glad the steak tasted good. The atmosphere is strange because it’s in a hotel lobby so it’s hard to make it feel like a nice restaurant. For the price everything else we had was just ok. The salad, cocktails and pasta were just ok. The service was not great. We asked for recommendations and our waiter was not very helpful. We were served steak and then had to wait for steak knives, plates to be cleared, etc. I would really expect a top notch experience for the price. I recommend going to Oak or Steak 48 for an incredible dining steakhouse experience that is actually worth the price.
Menu sounded better than it tasted. Ambience is great but expected more for the price
Thank you for your review. If you would like to provide more feedback concerning your experience, please feel free to contact me at jason.johnson@whielodging
Dean's Italian Steakhouse offers takeout which you can order by calling the restaurant at (704) 499-6626.
Dean's Italian Steakhouse is rated 4.6 stars by 162 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.