Some friends were in town recently &we were looking for a nicer local restaurant – DBGB seemed to be perfect. Each of us went with the prix fixe & 3 (out of 5) ordered dessert – the lava cake.
After a long time, I noticed the server stuck her head around the corner to see if we’d been served the first course; we hadn’t. Nor had bread or butter been served. She stopped by again & said she could see our 1st course getting ready to be served. They were, we ate, they were cleared.
The time between the 1st & main courses was too long, but not horrible. But we didn’t see our server again; she never checked on us. She went to other tables and two other servers brought our food/cleared our table. It was annoying to see others receiving normal service while we were ignored. The entire experience dragged – we were seated at about 7:20pm and it was now almost 9pm.
We continued to wait after the main course was cleared to see the dessert menu and we were told they were out of the lava cake. It was barely 9pm on a Saturday night, the place was ~60% full and they were out of most popular desserts?! Didn’t make sense. The original orders had been set aside; another of our group who had wanted to order it had to go with something else.
The server who took our dessert orders noticed we were annoyed and had manager come over. We waited 5 more minutes, during which, the original server stopped by. We said we’d asked for the manager since we hadn’t seen her through the meal. Nothing changed – she continued to walk by and not look our way.
The manager came over, we explained the situation and he said he would put our desserts first. Or not, since we didn’t get dessert for another 20 min. He offered to buy drinks; we declined - our goal wasn't to profit from our displeasure. We just expected competent service at a restaurant of DBGB's reputation.
All in all, very disappointing . I expected more & was embarrassed to have been the one to suggest DBGB.