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Custom House, Plymouth, Devon

Custom House

4.3
4.3
72 Reviews
£25 and under
British
The Cellar Bar and Restaurant at Custom House on the Barbican Plymouth has stunning architecture and a unique ambience that instantly takes your breath away.

You can relax and unwind in total sophistication, whilst enjoying a drink from our outstanding selection of gin and other spirits from around the world, creative cocktails and vast choice of wines and champagnes.

On offer there is range of sharing boards and A La Carte Menus created with the best possible ingredients sourced from local suppliers and then prepared by our talented chefs. Our famous Sunday Roast is served with live music in a relaxed atmosphere for the perfect Sunday afternoon.

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Additional information

  • Dining style
    Casual Dining
  • Price
    £25 and under
  • Cuisines
    British
  • Hours of operation
    Bar Wed, Thu, Sun 12:00 pm–10:00 pm Fri, Sat 12:00 pm–1:00 am
  • Phone number
    01752 210770
  • Payment options
    Mastercard, Visa
  • Dress code
    Smart Casual
  • Executive chef
    Alexander Gibbs
  • Neighborhood
    Plymouth
  • Cross street
    The Parade, Barbican
  • Parking details
    On street parking is available outside the front entrance to Custom House on the Barbican, on surrounding streets and in the nearby car parks.
  • Public transit
    There are numerous bus stops nearby and a taxi rank directly outside Custom House
  • Additional
    Beer, Cocktails, Entertainment, Full Bar, Late Night, Private Room, Wine

What 72 people are saying

Overall ratings and reviews

4.3
4.3 based on all time ratings
  • 4.4Food
  • 4.3Service
  • 4.3Ambience
  • 3.9Value

NoiseEnergetic

72 Reviews
  1. SueV

    Devon

    2 reviews

    5.0

    2 reviews

    Dined on December 12, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We went to the Custom House on recomendation and we werent dissapointed. Amazing food, great service and lovely place to eat.

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  2. GuyB

    Devon

    1 review

    2.0

    1 review

    Dined on December 12, 2020

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 1
    Awful. Tiny "nouvelle cuisine" type pretentious rubbish. The place was freezing cold also, plus I couldn't wait to leave if only to get away from the intrusive nightclub music blasting in my ears. This place seems to be geared up to rip tourists off rather than a welcome addition to the dining scene in Plymouth. I would not go back

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  3. SamanthaW

    Devon

    1 review

    5.0

    1 review

    Dined on October 31, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing food and a great choice of drinks, thoroughly enjoyed it!

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  4. Thumper

    Devon

    1 review

    3.0

    1 review

    Dined on October 30, 2020

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2
    We found one of the waiters was rude the pricing of the food is very diffrent from other restaurants charging for the chips,onion rings and other sides as extra when ordering your food not what we expected on the whole we were disappointed all my guest had the same thoughts .please take this as honest feed back and not a complaint

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  5. OpenTable Diner

    London

    1 review

    4.0

    1 review

    Dined on October 25, 2020

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4
    Hard to get drinks and dessert menu. Starters were disappointing but main was amazing.

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  6. DanielC

    London

    1 review

    5.0

    1 review

    Dined on October 24, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Stunning food, brilliant venue, excellent staff, great cocktails.

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  7. JoDi

    Devon

    1 review

    5.0

    1 review

    Dined on October 24, 2020

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    We went to the Custom House for the Bottomless Brunch for my birthday and had a lovely time, the food was delicious, although the portion sizes are a bit small, the cocktails and drinks were excellent and the staff were attentive and looked after us very well. I would definitely recommend the experience and will be back. Thank you

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  8. ClaireS

    Devon

    2 reviews

    5.0

    2 reviews

    Dined on October 24, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Scrummy food, attentive staff, beautiful setting - 5 Stars *****

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  9. AndreaH

    Devon

    2 reviews

    4.0

    2 reviews

    Dined on October 22, 2020

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 2
    Covid meant that there was very little ambience, we were the only diners having booked a table on. Thursday evening it was disappointing tingly quiet, never the less staff were attentive and food was amazing

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  10. Kojak

    Devon

    1 review

    4.0

    1 review

    Dined on October 18, 2020

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Very nice.......a little over priced, however they are probably being hammered for business rates and other overheads to even open the doors. The children eat for free which is an attractive option.....maybe add a simple starter & dessert for them.

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  11. OpenTable Diner

    Devon

    2 reviews

    5.0

    2 reviews

    Dined on October 18, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Most amazing sunday lunch

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  12. OpenTable Diner

    Devon

    2 reviews

    5.0

    2 reviews

    Dined on October 18, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Very good service and great food.

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  13. PaulJames

    Devon

    1 review

    5.0

    1 review

    Dined on October 17, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Awesome food, wine and service. Great venue both upstairs and the cellar bar. Attention to detail is sublime.

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  14. DA2015

    Devon

    1 review

    5.0

    1 review

    Dined on October 16, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Possibly the best meal I’ve ever had in Plymouth, the food was incredible and the service amazing.

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  15. PlymouthDiner

    Devon

    2 reviews

    5.0

    2 reviews

    Dined on October 11, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Absolutely fantastic as always, Paris always does an amazing job looking after us, nothing left to be desired.

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  16. JanD

    Devon

    1 review

    1.0

    1 review

    Dined on October 11, 2020

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 2
    Staff were lovely my meal was almost cold couldn't eat the so called potatoes they were so hard i couldn't cut them nut roast was tastles over all it was a complete waste of money for carrots and parsnips as that's all i eat.

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  17. Matt0615

    London

    3 reviews

    5.0

    3 reviews

    Dined on October 11, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Superb roast, best in Plymouth can’t beat it for value for money and taste.

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  18. KarenD

    Devon

    4 reviews

    1.0

    4 reviews

    Dined on October 10, 2020

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Shocking !! Service was terrible, glasses were piled up on the bar, after being sat at our tackle for 20 mins we were told it would be upto 25 min wait for drinks... the noise level was unbearable. The Covid situation is awful .... this place made me not want to go out at all!!

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  19. Labelle

    Devon

    11 reviews

    4.0

    11 reviews

    Dined on October 9, 2020

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3
    We booked thinking that we would be in the lovely room upstairs but unfortunately were seated in the bar due to the limited amount of diners that evening. It was a disappointment as the bar is louder and the ambiance isn't as special. However the food and service was excellent it was just noisier. We also felt that the prices for the food could be adjusted accordingly in view of the change of venue.

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  20. Karen

    London

    1 review

    4.0

    1 review

    Dined on October 4, 2020

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 5
    The roast was to die for! Perfectly cooked and decent amount. The only thing that I would complain about was the measly portion of gravy! None on the actual roast and a tiny teaspoon size between two people which would not have been enough for 1! We were told we has to pay extra for more gravy which was really bad given the meal was 20 each. Unfortunately this let down what would have been the best roast I ever tasted! It would have been nice if we had been asked whether we needed condiments too rather than having to heckle the waiter from the other side of the hall. If you don’t like gravy this is your place.

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  21. SamC

    Devon

    1 review

    5.0

    1 review

    Dined on October 4, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Such a beautiful place and the food was outstanding. I would definitely recommend it & we will be returning again.

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  22. Minime

    Devon

    1 review

    3.0

    1 review

    Dined on October 3, 2020

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    Not sure about the cocktails. No menu of well known cocktail mixes you would normally expect and worse still the cocktails didn’t taste very nice. I tried the range of fruit based cocktails on offer and they weren’t all that enjoyable or pleasant to drink to be honest, which was a shame. Didn’t eat, but the food did look great. Atmosphere really nice. Staff pleasant and helpful. Maybe staff should be given plastic face coverings? It was really hard with the music to hear what was being said especially when you can’t see their mouths covered by face masks.

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  23. Leebert

    London

    11 reviews

    3.0

    11 reviews

    Dined on September 26, 2020

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2
    Way too noisy in the underground bar area

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  24. NickH

    Devon

    1 review

    3.0

    1 review

    Dined on September 26, 2020

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 2
    The noise level made it difficult to hear one another and the staff. There was a mismatch between the excellent food and the atmosphere, which is disappointing as we had a better experience last time.

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  25. DarrenL

    Devon

    2 reviews

    5.0

    2 reviews

    Dined on September 20, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing service, food and ambiance, as is always the case. Faultless!!

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  26. KatrynS

    London

    1 review

    5.0

    1 review

    Dined on September 19, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Excellent food. Really surprised by the amuse bouche. Wine selection a little limited but friendly service and relaxed ambiance. All in all - will happily return. They even called to check we were still coming the day before.

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  27. OpenTable Diner

    Brighton

    3 reviews

    5.0

    3 reviews

    Dined on September 18, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great atmosphere lovely staff and fantastic food weren’t rushed thoroughly enjoyed the whole experience

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  28. LeeS

    Devon

    1 review

    5.0

    1 review

    Dined on September 13, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    If you love exploring new places in the city for a Sunday roast, you need to check this place out!!! Just amazing!!

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  29. OpenTable Diner

    Hertfordshire

    2 reviews

    3.0

    2 reviews

    Dined on September 12, 2020

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 4
    Had to wait for table. If we had been 15 mins late for table would it be acceptable? Lengthy Wait to Order drinks. Lengthy Wait to order meal. Once food arrived it was excellent. Very polite and apologetic staff but still unsure whether would recommend based on delays.

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  30. JanetD

    Devon

    1 review

    3.0

    1 review

    Dined on September 12, 2020

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3
    It was very nice but the food was disappointing. The menu that we wanted wasn’t available so the choice was very limited and overpriced. The overall service and ambience was very good so it was a shame about the food.

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  31. OpenTable Diner

    Barcelona

    1 review

    5.0

    1 review

    Dined on September 10, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    To celebrate our dear friends birthday, we had some pre dinner cocktails at the CH. Service was great, friendly, & knowledgeable about cocktails! Will definitely return for food! Great location & tasteful interior.

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  32. TraceyM

    Devon

    1 review

    5.0

    1 review

    Dined on September 6, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We thoroughly enjoyed our sharing roast platter for two. The vegetables were delicious and plentiful. The roast potatoes were perfect and the cauliflower cheese was Devine. We will definitely return.

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  33. LisaG

    London

    1 review

    4.0

    1 review

    Dined on August 30, 2020

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    Great food. Had to move tables as we were sat by the entrance to the bar. Comfy seating, nice waiting staff just got a little noisey in the evening.

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  34. BeeM

    Las Vegas

    1 review

    1.0

    1 review

    Dined on August 30, 2020

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2
    Booked the Custom House for a family meal after hearing good reviews. We had to go to the bar to order our own drinks after being seated for 20 minutes with no service. After waiting over an hour for food to arrive, only half of the meals were served (and were extremely small portions). The second half of meals were still not served after 25 minutes. At this point we left, and the staff didn’t seem to care. Terrible service and so disappointing.

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  35. DaveT

    Devon

    1 review

    3.0

    1 review

    Dined on August 30, 2020

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4
    Lovely food and very nice staff, if only we had a reasonable size table (we couldn’t fit the food in it ) we were a party of 4 sat a mt a tiny table, the waiter had to be asked 3 times for salt/pepper/mustard and even then he forgot .it arrived when we had finished. Not great and spoilt a good afternoons experience. Food was top class but come on . £20 for a roast and most of it was on what looked like a drum next to the table as it was so small .

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  36. Labelle

    Devon

    11 reviews

    5.0

    11 reviews

    Dined on August 29, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely atmosphere and service excellent. Thankyou for a wonderful evening.

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  37. PennyG

    Hampshire

    1 review

    5.0

    1 review

    Dined on August 29, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely staff and a very tasty brunch. A very enjoyable visit.

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  38. OpenTable Diner

    Surrey

    3 reviews

    5.0

    3 reviews

    Dined on August 28, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Delicious food and very lovely staff and place

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  39. PipM

    Devon

    1 review

    5.0

    1 review

    Dined on August 26, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This was my first time eating here and I can’t recommend it enough. The food was amazing. And the cocktails were lovely. The staff were all so lovely and very accommodating. Will definitely be returning for both food and cocktails. Thanks guys. Pip

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  40. BenP

    Devon

    1 review

    5.0

    1 review

    Dined on August 25, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    My partner and I had a fantastic time at the Custom House. The food was tremendous and the service brilliant. The cod and venison mains were some of the best food we've tried. It's a gorgeous venue however the only thing we commented about was the music was loud and the genre didn't quite match the setting. Although quite pricey, I'd definitely recommend to a friend!

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FAQs

Custom House is rated 4.3 stars by 72 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing
Google Map for Custom House

Custom House, The Barbican, Plymouth, Devon PL1 2JP

Additional information

  • Cross street
    The Parade, Barbican
  • Neighborhood
    Plymouth
  • Hours of operation
    Bar Wed, Thu, Sun 12:00 pm–10:00 pm Fri, Sat 12:00 pm–1:00 am
  • Price
    £25 and under
  • Cuisines
    British
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    On street parking is available outside the front entrance to Custom House on the Barbican, on surrounding streets and in the nearby car parks.
  • Public transit
    There are numerous bus stops nearby and a taxi rank directly outside Custom House
  • Payment options
    Mastercard, Visa
  • Executive chef
    Alexander Gibbs
  • Additional
    Beer, Cocktails, Entertainment, Full Bar, Late Night, Private Room, Wine
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