Crystal Palace

Crystal Palace reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Rosalind

   Hertfordshire16 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   We went on a very quiet weekday lunch but were attended to superbly by the staff and made to feel really welcome- and even given a little birthday present! A lovely surprise and attention to detail. The food was good- well presented and tasty. Would definitely return, thank you!
   

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2. L

   Lisa

   London5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great place for lunch. Good food, friendly service and nice atmosphere
   

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3. L

   Lesley

   Manchester2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We went for a birthday celebration. Contacted the pub the day before to amend our booking but were told the celebration menu was not longer available. On arriving, we were asked if everyone was having the celebration menu! We ordered the Sunday roast instead as a bit miffed. Meat was OK but roast potatoes were under cooked, pale and definitely not roast. We were going to complain but our poor waitress was being give a hard time but another big table of complaints.
   

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4. M

   Melanie

   Hertfordshire4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really nice pub on the canal, dog friendly with outside area, nice menu & great, helpful staff
   

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5. B

   Bernadette

   Buckinghamshire3 reviews

   3.0

   Dined on April 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Whilst the main course was excellent, the £24 platter of hams etc was woe full! Whilst the staff were very pleasant I hit the impression they were under pressure from the kitchen. We arrived at 7.30 order wine then was looking the menu to decide what to have. We were told the kitchen shuts at 8.30 and would need to order sooner there than later! Saturday night very odd? The good came and it was very good, however, the waitress couldn’t wait to clear our plates to the point she tried to take my plate away when I hadn’t finished. We weren’t even offered the sweet menu. So overall nice place good food but really need to reflect on overall service it felt rushed and when you’re spending £185 for 4 people I think you can do a bit better! It won’t stop me coming and this is not a reflection on the staff!
   

   Crystal PalaceResponded 7 days ago

   Hi Bernadette, Thank you for your honest and Frank Review. Our Kitchen is always open until 9pm so I will make sure there is no confusion with our team and there should have been no rush at all so sincere apologies. We would love to see you again and I will make sure we give you a nice dessert on us. many thanks Matt
   

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6. D

   Dawn

   Hertfordshire1 review

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   My roast dinner was cold , extreme lack of vegetables, nothing like it said on the menu . Was not impressed atoll .
   

   Crystal PalaceResponded 7 days ago

   Hi Dawn, We are sorry to hear about your experience but it's very frustrating when we don't know anything about it at the time. All of our roasts are portioned controlled so will be exactly the same and kept to temperature to ensure the best quality. When we checked your table everyone said the food was great. Hopefully this won't put you off visiting again. Many thanks Crystal Palace
   

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7. M

   Marie

   Hertfordshire2 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic roast! Lovely staff and great atmosphere.
   

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8. K

   Kerry

   London3 reviews

   4.0

   Dined on March 29, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   This is a really nice pub in a beautiful area. We came for lunch and had a great time.
   

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   Crystal PalaceResponded on April 4, 2025

   Hi Kerry, Thank you for taking the time to leave a review. Hopefully awe can hit 5 stars from you next time. Many thanks Matt
   

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9. A

   Andrew

   London6 reviews

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Table for four with wheelchair access and parking outside for disabled- good food, service with a smile and good value. Also lovely canal view. Recommend
   

   Crystal PalaceResponded on March 25, 2025

   Hi Andrew, So glad you enjoyed your time with us and it means a lot that you took the time to leave a review. Many thanks Matt
   

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10. H

    Hannah

    London2 reviews

    3.0

    Dined on March 8, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 5

    Was really looking forward to the ravioli however the pasta texture was odd and it was very oily. I said to the waitress about the texture and it wasn’t taken off the bill, no one checked if our food was ok. We also had to chase drinks. Other than the above the location and interior is lovely
    

    Crystal PalaceResponded on April 4, 2025

    Hi Hannah, Thank you for your honest review and apologies we didn't live up to your expectations. It is the first time anyone has brought this to our attention so will look into the quality of our Ravioli dish. I will send you an email as I would love for you to join us again and you can make sure the dish has improved as my guest. Many thanks Matt
    

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