Cross Keys

Review summary

1. A

   ALF

   Melbourne

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was great, staff friendly and service relatively quick. Maybe a little expensive.
   

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2. R

   Roxanne

   Melbourne

   12 reviews

   5.0

   12 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   you have the best seniors menu around Thanks service and staff are great . very friendly
   

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3. G

   Gary

   Melbourne

   2 reviews

   3.0

   2 reviews

   Dined on September 24, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Hi there were 8 people on our table, 7 got our meals around the same time, but my wife waited about 10 minutes longer to get her roast lamb. Also is it really a roast when you have roast potatoes only, no roast pumpkin or peas but with other vegetables, carrot and cauliflower which were half cooked.
   

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4. L

   Luke

   Melbourne

   1 review

   1.0

   1 review

   Dined on September 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   An unpleasant experience overall. Booked a table for our family to celebrate a birthday. Significant effort involved in getting my disabled mother (uses a walker) and terminally ill father to the restaurant. A car was parked in an unmarked area blocking the entrance from the car park which made getting my mother’s walker difficult, but we arrived in and were feeling grateful to be all together to share a meal. Table was booked for 5:45pm, we arrived on time. Upon entering (slowly) we were directed to a table on a platformed seating area (2 steps up). Not significant to most but very difficult for those with mobility issues. We immediately asked whether we could switch to a table on a non-platformed area (all tables were unoccupied at this time, being do early) to be told that “we can’t change the table”. I enquired again and pointed out it will be very risky for my mother to try and negotiate the steps but was again flatly told “no”. I felt like leaving sg that point but given the effort involved in getting my mother to premises, we were able to help my mother up the steps (required two of us). No help forthcoming from staff. Some of our party were happy with their meals, but others sadly not. The staff require more training as to their responsibilities under the Disability Discrimination Act. There was no mention of the platforms area when booking on open table. I wonder what their response to our request would have been if mum brought her wheelchair? In summary: best avoided.
   

   Cross KeysResponded on September 11, 2024

   Hi Luke, Thank you for sharing your feedback regarding your recent visit. We sincerely apologize for the challenges you faced during your time with us. We understand the importance of accessibility and want to clarify that our hostess did offer you a larger, more convenient table that did not require any steps in the room to the right of the entry way. It seems there might have been a misunderstanding about what was being offered. We regret that you chose not to accept this option and that this contributed to your frustration. We’ll use this experience as a learning opportunity to better assist future guests. Our goal is to ensure every guest has a pleasant and comfortable experience, and we are very sorry that we fell short in meeting your expectations.
   

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5. S

   Sherry

   Melbourne

   5 reviews

   4.0

   5 reviews

   Dined on September 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I like that they had the Vegan option. We moved into the Sports bar after our meal which was very comfortable.
   

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6. S

   Steven

   Melbourne

   1 review

   5.0

   1 review

   Dined on August 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food, friendly and efficient staff and reasonably priced drinks make for a good night out.
   

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7. F

   Frances

   Melbourne

   2 reviews

   5.0

   2 reviews

   Dined on August 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, speedy service and they look after the little ones first.
   

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8. T

   Trish

   Melbourne

   20 reviews

   5.0

   20 reviews

   Dined on August 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always happy at The Keys. Great food always, staff super friendly etc. Lots of room
   

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9. M

   Martine

   Melbourne

   1 review

   4.0

   1 review

   Dined on August 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   There were a lot of people and it was very loud. A huge group of teenagers took over the games room and the young kids felt they had to leave as they took over. The food was really tasty. The serves are large though. Smaller serves and smaller prices would bring us in to visit more often than we do.
   

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10. G

    Guy

    Melbourne

    1 review

    4.0

    1 review

    Dined on August 12, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great food and extremely friendly and helpful service!
    

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