Crazy Good Kitchen - CGK on NEWBURY

4.3
63 Reviews
$30 and under
American
Crazy Good Kitchen is a family business! With his background as a Butcher in Brazil, owner Tony, brings both his family and his passion for quality product and flavorful, comforting burgers to the diner. In the kitchen, son in law, Bernardo and marketing-driven Daughter, Pillar, tag team to create the crave-worthy burger creations that you've come to know and love that are truly - so crazy good.



Son, Arthur, dreams up tasty dessert recipes such as the ever-popular towering milkshakes and refreshing açai bowls! Last but not least, Tony's wife, Selma, helps with day-to-day business management and strives to create an enjoyable and fun work experience for all employees!



It's all in the family here at Crazy Good Kitchen! Please say hello on your next visit to the diner!

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Sealed or wrapped utensils used
Screening
  • Sick staff prohibited in the workplace
What 63 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.1
service
4.2
ambience
3.9
value
Noise · Moderate
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YM
vipYasmeenM
New England
6 reviews
Dined 5 days ago
Overall3food3service2ambience2

Although this place was in a great location, their burgers were mediocre in my opinion. I ordered a burger and the saltiness of the whole burger overpowered any and all other flavors. As for the service, I had to get up twice to look for my server (once to order a milkshake and once to order the bill) because she was no where to be found. I waited over 15 minutes each time for her to come over but she didn't.

After I paid and left the restaurant, I realized I was charged a 20% house fee. There was no signs on the store or on the menu explaining what this fee is and why I'm getting charged a 20% house fee - in addition to tipping them.

I was willing to forget about the mediocre food and slow service but I felt ripped off after coming back and seeing that I was charged for something with no heads up.

OT
OpenTable Diner
New England
1 review
Dined on January 14, 2022
Overall5food5service5ambience5

Burgers and milkshakes were delicious!!

H
Heather
1 review
Dined on January 14, 2022
Overall4food5service4ambience4

A little quiet but service was good and food was AMAZING. Split loaded fries, chicken sandwich, and a milkshake and it filled us up. If you want some good food then definitely stop here.

OT
OpenTable Diner
1 review
Dined on December 28, 2021
Overall5food5service5ambience5

Phenomenal burger, fries, shake, and service. Only downside was we weren’t informed about the house fee and were unsure what it meant.

OT
OpenTable Diner
Charlotte
1 review
Dined on December 20, 2021
Overall3food3service4ambience3

Spicy chicken was Too spicy for even someone who loves everything hot. Burgers were OK. Milk shakes fabulous and beautiful. Fries were great.

OT
OpenTable Diner
1 review
Dined on December 14, 2021
Overall2food3service1ambience1

They charge a house fee that is included in the bill which is separate from the tip. The waiter was short and kept forgetting to take our order

JT
vipJennT
Phoenix
10 reviews
Dined on December 11, 2021
Overall4food4service3ambience4

We really enjoyed our breakfast Sammie and the spicy fried chicken was great (spicy-spicy). Unfortunately, our sandwiches didn’t come out at the same time. The second sandwich was no longer hot. The server seemed new, we had to remind her multiple times that we were still missing a sandwich. But she was very nice. But, as it was so yummy, we are going back today.

J
Jenn
1 review
Dined on November 30, 2021
Overall5food5service5ambience5

The milkshakes were so good, I got the cookie one. The spicy chicken sandwich was absolutely delicious, would absolutely order again!

OT
OpenTable Diner
New England
1 review
Dined on November 30, 2021
Overall5food5service5ambience5

Service and food were excellent. A little pricey for burger and fries but still would recommend dining here.

TT
TyTy
1 review
Dined on November 26, 2021
Overall5food5service5ambience5

Best experience ever! The food was so good and the STAFF ensured that I was comfortable and loved the food. 10/10 will be back every year.

k
kday
Baltimore
1 review
Dined on November 24, 2021
Overall5food5service4ambience5

Overall, very good! Trendy, but not over the top. I got the hot mess and cheese burger, which lives up to the name, and it was the best burger I've ever had. My dad got the spicy chicken sandwich and even told the waitress how good it was. My sister got the chicken tenders, which looked expensive for only three at first, but the quality made it for it. Service was efficient. On the bill there was a 20% service fee that was different from the tip, which was odd. Worth it though! Will be going again.

OT
OpenTable Diner
1 review
Dined on November 20, 2021
Overall1food1service1ambience3

There was hair all in our food, the service was horrendous and our waitresses were food.

OT
OpenTable Diner
New England
3 reviews
Dined on November 14, 2021
Overall5food5service5ambience5

Me and my husband have been trying to go to CGC for a very long time and wow it was so good. The buffalo fries were our favorite. Will definitely be back

j
jocely
1 review
Dined on November 12, 2021
Overall5food5service5ambience5

so good! loved it will definitely be going back soon!

Crazy Good Kitchen - CGK on NEWBURY
Responded on November 18, 2021

Hello Jocely, Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about CGK. We hope to see you again soon and bring a friend! CGK Team

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C
Celine
New England
1 review
Dined on November 10, 2021
Overall4food5service3ambience5

Burgers are amazing. Fries are a little over priced in my opinion but it was worth it. Milkshakes are great and food is fast!

LR
LillyR
1 review
Dined on November 5, 2021
Overall5food5service5ambience5

Unbelievably good. Can’t wait to go back again and get more food

Crazy Good Kitchen - CGK on NEWBURY
Responded on November 6, 2021

Wow Lilly! It sounds like you had a Crazy time with us. Thanks for your kind words about, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We hope to see you again soon! CGK Team

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OT
OpenTable Diner
1 review
Dined on October 29, 2021
Overall3food3service2ambience4

It seems great for college age crowd. Food was greasy and heavy not great for middle aged crowd.

Crazy Good Kitchen - CGK on NEWBURY
Responded on November 6, 2021

Dear Anonymous, We’re so sorry that your experience did not match your expectations. Your happiness is our number one priority. We hope to see you again soon! CGK Team

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OT
OpenTable Diner
New York Area
3 reviews
Dined on October 24, 2021
Overall5food5service5ambience5

It was just amazing!

OT
OpenTable Diner
New England
1 review
Dined on October 24, 2021
Overall5food5service5ambience5

delicious!

Crazy Good Kitchen - CGK on NEWBURY
Responded on November 6, 2021

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon. CGK Team

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OT
OpenTable Diner
1 review
Dined on October 22, 2021
Overall2food3service1ambience1

Mediocre food for the price, brutal service. I ignored the reviews like this because I wanted to try it for myself, but as someone who has lived in Boston for a while, if you want specialized food like this, go to Boston Burger Company on Boylston St. and you’ll get astronomically better food for the same price. Otherwise, go to Five Guys on Huntington Ave. or Shake Shack on Newbury St. and you’ll get equal/better food and faster service for a quarter of the price.

4
4ladiesndad
San Diego
3 reviews
Dined on October 21, 2021
Overall5food5service4ambience5

Their burger was tasty and their cheese fries-wow!

DS
DevonS
Charleston
1 review
Dined on October 21, 2021
Overall4food5service3ambience5

Food was amazing! Service was a little slow, but we went kinda late at night. Definitely would recommend!

J
Jendpierce
Birmingham
4 reviews
Dined on October 18, 2021
Overall5food5service5ambience5

Wonderful burgers, shakes, excellent Caesar salad!!!! Definitely will come again!

N
Nina
1 review
Dined on October 17, 2021
Overall5food5service5ambience5

Food was so good! Would definitely go back the next time I’m in Boston

Crazy Good Kitchen - CGK on NEWBURY
Responded on November 6, 2021

Hello Nina, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to seeing you again soon. CGK Team

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c
clarity
1 review
Dined on October 15, 2021
Overall2food1service4ambience5

food looks better than it tastes, definitely not worth the price and wait

BR
BRick
1 review
Dined on October 11, 2021
Overall3food4service2ambience3

Burgers were very good but maybe not worth $20 especially since they don’t come with fries. The real kicker is the 20% “gratuity” for just the kitchen staff, not for front of house staff you also need to tip. Meaning your total tip ends up being like 35-40%! Shakes were also small for the price being paid. Overall won’t be returning but the burgers were good

Crazy Good Kitchen - CGK on NEWBURY
Responded on October 15, 2021

Sorry to hear your experience was less than 5-stars. On behalf of everyone at CGK ON NEWBURY, While we apologize for your bad experience, we hope we can improve in the future. The 20% gratuity charge is not mandatory and may be removed from your bill. If you email us at info@crazygooodkitchencom with the last four #s of your credit card we can gladly remove the charge for you. We are sad to hear you won't be returning and we will take all of your feed back and apply it to continue improving.

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c
coffeeandastraw
New England
1 review
Dined on October 2, 2021
Overall2food4service1ambience1

good food, get the cheese dip. the service was horrible though. We had to ask for water to 3 different waiters until finally one remembered. also overheard one of the waiters loudly telling the other not to snitch about a table drinking because they had tipped an extra $20. overall a very unprofessional environment that I would not return to.

Crazy Good Kitchen - CGK on NEWBURY
Responded on October 15, 2021

Sorry to hear your experience was less than 5-stars. On behalf of everyone at CGK ON NEWBURY, While we apologize for your bad experience, we hope we can improve in the future. Thank you for the impute, and we would really appreciate it if you could give us more information on the servers involved in you experience. Please don’t hesitate in contacting us about any other inquiry at info@crazygoodkitchencom. Once again we are so terribly sorry for your bad experience. CGK Team

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BL
BoniL
New England
1 review
Dined on October 1, 2021
Overall5food5service5ambience5

Great food and surprisingly affordable for Newbury St.! Would definitely recommend getting the extra cheese. It's a HUGE bowl of cheese. How could you go wrong?

Crazy Good Kitchen - CGK on NEWBURY
Responded on October 2, 2021

We’re so glad you had a CRAZY GOOD TIME. Thank you again for taking the time to share your experience with us. We're grateful for customers like you. Again, thank you for taking the time to review our business! We hope to see you again soon and bring a friend! CGK Team

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B
Baconator
1 review
Dined on September 30, 2021
Overall3food3service3ambience3

Party of 2, burger came out 10 minutes after chicken sandwich, chicken was raw, overpriced

OT
OpenTable Diner
1 review
Dined on September 25, 2021
Overall2food2service1ambience4

The service is very slow, we don’t mind waiting for food, specially if it’s good. But this place is ok at it’s best.
Definitely not worth the price they charge.
My big problem was with the service, they charge a 20% house fee, apparently for the servers and the kitchen, and that is great, nothing against, but the service is very bad.
Will not return.

Crazy Good Kitchen - CGK on NEWBURY
Responded on October 2, 2021

We're sorry to hear your experience was less than 5-stars. On behalf of everyone at CGK ON NEWBURY, I apologize for your poor customer experience. Keep in mind: We post our house fee on the host stand and it is printed on our menu, also our staff is trained to tell all our guest about the fee. You are not obligated to pay the house fee it can be removed. Next time keep in mind that you can always ask to speak with a manager to voice your concern so we can better resolve any inquiry. CGK Team

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OT
OpenTable Diner
New England
1 review
Dined on September 22, 2021
Overall2food1service1ambience3

good sucked

Crazy Good Kitchen - CGK on NEWBURY
Responded on October 2, 2021

Sorry to hear your experience was less than 5-stars. On behalf of everyone at CGK ON NEWBURY, While we apologize for your bad experience, we hope we can improve in the future. Your happiness is our number one priority. Please don’t hesitate in contacting us if you need farther explanation or about any other inquiry via email on our website. We hope to see you again soon! CGK Team

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C
Chloe
New England
3 reviews
Dined on September 17, 2021
Overall2food5service1ambience1

Server never got the sauce that I ordered and asked for twice. I asked him what happened with it when I asked for the check and he said loh sorry I forgot, after staring at me during the entire meal?? And also failed to show me what I was being charged for before running my card. And I was charged with 2 twenty percent tips! I’m a server at another restaurant in Boston so I can be fairly patient at restaurants but this was pretty bad.

Crazy Good Kitchen - CGK on NEWBURY
Responded on September 24, 2021

Hi Chloe, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and next time, please walk right up a manager and voice your concerns. We'll make it right for you. We look forward to serving you again soon! Tony Desouza, Owner Feel free to also contact our email on our website for further assistance.

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OT
OpenTable Diner
New England
3 reviews
Dined on September 15, 2021
Overall4food5service4ambience3

The food here is DELICIOUS. However, it was expensive. Our final bill for two people (and sharing a milkshake) was $82. There is a 20% house fee plus tip. When we arrived the tables around us were piled high with dirty dishes (from multiple tables worth). The waiter was very nice but took our $15 milkshake (which again was AMAZING) before we could finish it. We learned about this place on tiktok and will be back but maybe just for a to go order of milkshakes. The sandwiches were super good but the price is a hard sell for the ambiance and service. Bummer because the food is great and it is well decorated behind all the dirty dishes and food on the ground!

Crazy Good Kitchen - CGK on NEWBURY
Responded on September 24, 2021

Dear valued customer, Sorry to hear your experience was less than 5-stars. On behalf of everyone at CGK ON NEWBURY, I apologize for your poor customer experience. Your happiness is our number one priority. To show our appreciation we’d like to offer you a 25% discount next time you visit our store in Boston or Malden. Just show our staff this and we will take care of you. We look forward to seeing you again soon! CGK Team

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B
Brendahross
New England
3 reviews
Dined on September 14, 2021
Overall3food3service4ambience2

Overall the food was good, nothing amazing but the food was still tasty. Honestly if you are looking for a good burger, I would just go to five guys or shake shack down the street because it was an expensive, mediocre burger. The waiter kept calling us “friends” saying “hi friends what can we do for you” and I was just a little weird. When you first sit down the waiter gives a disclaimer about how they are going to charge a 20% tip off the bat and that you can’t substitute anything but you can remove items from the meal (ie pickles). They made it a point to say they do not do tomato’s or lettuce on the burgers/sandwiches. What kind of restaurant needs a disclaimer!? I was ready to leave at that point but my social anxiety made didn’t allow me to leave ;(. The only thing that was good was the buff chick fries. Overall, I wouldn’t go back but it was a good first experience.

Crazy Good Kitchen - CGK on NEWBURY
Responded on September 24, 2021

Dear Brenda, Sorry to hear your experience was less than 5-stars. On behalf of everyone at CGK ON NEWBURY, I apologize for your customer experience. Your happiness is our number one priority. To show our appreciation we’d like to offer you a 25% discount next time you visit our store in Boston or Malden. Just show our staff this and we will take care of you. We look forward to seeing you again soon! CGK Team

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OT
vipOpenTable Diner
New York Area
4 reviews
Dined on September 12, 2021
Overall5food5service5ambience5

Great food

Crazy Good Kitchen - CGK on NEWBURY
Responded on September 24, 2021

Hello, We’re so glad you had a CRAZY GOOD TIME. This review made our day! Again, thank you for taking the time to review our business! We hope to see you again soon, and bring a friend! C.G.K Team

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OT
OpenTable Diner
New England
1 review
Dined on September 11, 2021
Overall2food4service1ambience2

When it takes them 40 min to bring you condiments after the food, you know the place doesn’t care. They’ll add a instant 20% on your bill but not earn it, the staff wouldn’t even get 5% tip for this horrible service.

Crazy Good Kitchen - CGK on NEWBURY
Responded on September 24, 2021

Dear valued customer, Sorry to hear your experience was less than 5-stars. On behalf of everyone at CGK ON NEWBURY, I apologize for your poor customer experience. Your happiness is our number one priority. To show our appreciation we’d like to offer you a 25% discount next time you visit our store in Boston or Malden. Just show our staff this and we will take care of you. We look forward to seeing you again soon! CGK Team

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H
Halle
1 review
Dined on September 11, 2021
Overall5food5service4ambience5

The food at CGK is absolutely delicious. It comes out hot and you get big portions. The fries are perfect for sharing!

Crazy Good Kitchen - CGK on NEWBURY
Responded on September 24, 2021

Hello, We’re so glad you had a CRAZY GOOD TIME. This review made our day! Again, thank you for taking the time to review our business! We hope to see you again soon, and bring a friend! C.G.K Team

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MA
vipMelisA
New England
4 reviews
Dined on September 11, 2021
Overall3food2service1ambience4

Réservation are not taken seriously, the hostess and servers have no clue what is going on. The hostess doesn’t even check the reservations and seat anyone that walked up to her. No one answers their phone, waited 30 minutes to someone come and grab our order, took another 20 minutes for the waters to come. Everything comes late, milkshake toppings are steal, honestly now even sure about how fresh the food is. Clearly the hostess was not trained to the the basics.

Crazy Good Kitchen - CGK on NEWBURY
Responded on September 24, 2021

Hello, We’re so sorry that your experience did not match your expectations. To show our care we’d like to offer you a 25% discount next time you visit our store in Boston or Malden. As the owner I can guarantee you that our food is the freshest possible as we pride ourself on grinding our burgers daily, marinating and breading every piece of chicken per order and making our shakes per order as well. Please show our staff this message if you decided to give us another chance. Best, Tony Desouza

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OT
OpenTable Diner
New York Area
3 reviews
Dined on September 10, 2021
Overall1food1service1ambience1

Did not honor our reservation. Bad customer service

Crazy Good Kitchen - CGK on NEWBURY
Responded on September 24, 2021

Dear Brenda, Sorry to hear your experience was less than 5-stars. On behalf of everyone at CGK ON NEWBURY, I apologize for your poor customer experience. Your happiness is our number one priority. To show our appreciation we’d like to offer you a 50% discount next time you visit our store in Boston or Malden. Just show our staff this and we will take care of you. We look forward to seeing you again soon! CGK Team

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OT
OpenTable Diner
1 review
Dined on September 10, 2021
Overall1food1service1ambience1

Absolutely disgusted at the service. RUDE and unfriendly management. Will never be returning.

Crazy Good Kitchen - CGK on NEWBURY
Responded on September 24, 2021

Dear customer, Sorry to hear your experience was less than 5-stars. On behalf of everyone at CGK ON NEWBURY, I apologize for your poor customer experience. Your happiness is our number one priority. To show our appreciation we’d like to offer you a 25% discount next time you visit our store in Boston or Malden. Just show our staff this and we will take care of you. We look forward to seeing you again soon! CGK Team

Report

FAQs

You can order delivery directly from Crazy Good Kitchen - CGK on NEWBURY using the Order Online button. Crazy Good Kitchen - CGK on NEWBURY also offers takeout which you can order by calling the restaurant at (617) 936-4359.

Crazy Good Kitchen - CGK on NEWBURY is rated 4.3 stars by 63 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.