Craft 31

4.6
773 Reviews
$30 and under
Burgers

To Our Guests:

Please be advised that a mask is required to enter. You must wear a mask at all times unless seated at your table. Please help us support the health of your community.

We offer take-out, curbside pick-up and delivery options to serve our community.

It is our hope and expectation to resume normal operations soon.

Please stay safe, and we look forward to seeing you soon.

May God bless you and your loved ones.

Be Well, 

Steve Lewis

Support Craft 31 during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 773 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.6
service
4.4
ambience
4.5
value
Noise · Moderate
97% of people would recommend it to a friend
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OT
OpenTable Diner
Richmond
1 review
Dined 3 days ago
Overall2food3service1ambience3

The service was unbearably slow. Three tables, that arrived well after we did, received their food considerably before we did. Lastly, we sat for at least 15 minutes waiting for our check and a box we had asked for.

The food was mediocre at best. The mozzarella cheese tracks were tasty, however; one side was overloaded with garlic while the other side had none…cheese was still tasty though. The jambalaya contained barely any rice, two tablespoons at most, while the chicken and shrimp were over cooked and super salty.

Lastly, there were flies everywhere.

FS
FredS
1 review
Dined 6 days ago
Overall5food5service5ambience5

Outdoor sitting was great. Enjoyed the shrimp and grits.

OT
OpenTable Diner
Richmond
1 review
Dined 7 days ago
Overall5food5service5ambience5

In town for the evening and wanted to try something new. The restaurant was clean and the service was amazing.

AD
AmandaD
Richmond
1 review
Dined on April 30, 2021
Overall5food5service4ambience5

It was good. Wings are amazing but a bit pricy. The truffle fries are amazing as well and a great price

BD
vipBillandDeb
Richmond
174 reviews
Dined on April 29, 2021
Overall4food4service4ambience3

Was a nice visit all was good and our server Kacy did a good job caring for us.. Thank You

S
Sharon
Richmond
7 reviews
Dined on April 28, 2021
Overall5food5service5ambience5

Most delicious burger and homemade chips! Excellent selection of beers. Fantastic service. I’ll definitely be back.

L
Linwil2
Charleston
9 reviews
Dined on April 27, 2021
Overall5food5service5ambience5

Great food and service

OT
vipOpenTable Diner
Richmond
2 reviews
Dined on April 25, 2021
Overall1food3service1ambience2

Reserved outdoor seating but they had closed up their outdoor area. They opened up two of the garage doors a few inches but weren’t welcoming about doing it. It was actually a mild and sunny day so shouldn’t have been a problem. Then the server forgot to put in our appetizer. Last but not least, she entered three of our four meals incorrectly. The manager told us they were comping our whole meal but we still left $30 because it wasn’t clear if the restaurant covered it or if the server was docked. This was our third visit. Food was good but not great, so I will go somewhere else next time.

L
Linwil2
Charleston
9 reviews
Dined on April 24, 2021
Overall5food5service5ambience5

Birthday celebration and it was awesome!

K
vipKen108
Richmond
62 reviews
Dined on April 20, 2021
Overall5food5service5ambience4

Craft 31 has a great covered outdoor patio with spaced seating. The service was great and the food was also very good. Making reservations in advance is recommended as the patio seating fill up quickly.

LA
LindaA
Palm Springs
1 review
Dined on April 20, 2021
Overall5food5service5ambience4

The food at Craft 31 was very good and the margarita flight was superb. We sat outside which was delightful, overall a great experience. Our server was very sweet and attentive.

LM
LeliaM
Richmond
2 reviews
Dined on April 18, 2021
Overall4food5service4ambience4

Excellent food! One of the best omelets I have had in a long time. And OH the parmesan grits were amazing.

OT
OpenTable Diner
Washington DC
1 review
Dined on April 17, 2021
Overall5food5service5ambience5

Jenna was amazing.. for her first day by herself she really did well with checking on our table. The oysters were really sweet and I enjoyed my boozie shake and shrimp.. I was surprised that when the fried food came out I did not taste the grease (oil was clean).. and so kudos to the kitchen for keeping that up and sending out the food in a timely manner!! Thanks guys!!!

Chef Sway

S
Sherry
Richmond
3 reviews
Dined on April 17, 2021
Overall5food5service5ambience5

We live in Hanover County and drive down to Craft 31. Food and Drinks are all Good! Service has always been great. Choice of indoor or outdoor dining.

T
Tom439
San Diego
4 reviews
Dined on April 16, 2021
Overall5food5service5ambience5

Great lunch! Food was the best . Beer was excellent. Service was friendly and perfect! Best place to eat in Williamsburg! Make a reservation.

EG
ElizabethG
Seattle
4 reviews
Dined on April 16, 2021
Overall3food3service5ambience2

The regular pizza was great, but the gluten-free pizza was soggy.

Craft 31
Responded on April 30, 2021

Thank you for your post. I am glad to hear you enjoyed the regular pizza but I am so sorry that you found the gluten-free crust soggy. If ever you encounter any pizza that is not just as it should be, please do not hesitate to let us know right away. We will happily re-make it for you! We never wish for you to suffer a pizza that is not awesome. Again, my apologies & thank you for your comments. We hope to see you again soon for the great pizza & service for which we are known.

Report
TC
TomC
New York Area
3 reviews
Dined on April 16, 2021
Overall5food5service5ambience5

While on vacation for four days we ate here twice. That’s how much we enjoyed it. Wide array of beer and the waitstaff was great both times. Good solid food choices and the sweet potatoe waffle fries with maple were out of this world

PS
vipPinkShirtGuy
Washington DC
267 reviews
Dined on April 16, 2021
Overall5food5service5ambience5

Great lunch outside at Craft 31. We had the Marguerita flight, which is fun, pizza and the smoked wings. Everything was very good and the service was excellent.

P
Patrick
New England
1 review
Dined on April 13, 2021
Overall3food2service5ambience4

The restaurant was nice. Good selection. The kids food and shakes were great. Mine unfortunately was burnt. I ordered the crab cake sandwich. It was precooked with pleasure but was still burnt. The pattie is too thick for GBD frying. Service was great and they happily removed my entree from the check. I will give it another shot.

T
vipTeig
New York Area
3 reviews
Dined on April 12, 2021
Overall5food5service5ambience5

Food was delicious, service was attentive and friendly, would definitely eat here again.

MK
MaryKWilliamsburg
Richmond
4 reviews
Dined on April 12, 2021
Overall5food5service5ambience5

I loved the pizza. My husband is a fan a the fish and chips. Our waitress was terrific. The tables were spaced apart from each other. It was wonderful to get out!

OT
OpenTable Diner
Atlantic City
2 reviews
Dined on April 10, 2021
Overall5food5service5ambience5

A great dining experience! We were in town for a college visit and randomly picked Craft 31. We were not disappointed. The food was delicious, drinks perfect and the service wonderful! The fried oysters were especially delicious.

MM
MichelleM
Richmond
1 review
Dined on April 10, 2021
Overall5food5service5ambience5

Great food, and the margarita flight was really good!

R
vipRaven
Richmond
3 reviews
Dined on April 8, 2021
Overall4food4service5ambience5

Dining out has increased. Busy night. Craft 31 has good food. Service was super.

OT
OpenTable Diner
Richmond
1 review
Dined on April 7, 2021
Overall5food5service5ambience5

Loved everything about Craft 31!

k
karenk
Richmond
1 review
Dined on April 6, 2021
Overall4food5service3ambience5

server wasn’t all that good. (i’m a server myself). food and beer was great. definitely coming back!!

VA
VAVacationer
Charleston
16 reviews
Dined on April 6, 2021
Overall5food5service5ambience5

My husband and I had an absolutely delightful experience. First we had one of our favorite beers - deliciously chilled!! Then we had our entrees that were prepared to perfection! We do not live in or near Williamsburg and made a special trip just to come and enjoy Craft 31! It was worth every mile we traveled. Will make the trip again!

S
Steweats
Pittsburgh
19 reviews
Dined on April 4, 2021
Overall5food5service5ambience5

Worth the drive. Peaceful outdoor setting. Great crab cakes and frisco melt. Service was top notch. Worth the pleasant dive outside the busy Williamsburg.

AB
AprilB
Charleston
1 review
Dined on April 3, 2021
Overall5food5service5ambience5

The best burger I ever had! Drinks were amazing too.

AM
AaronM
Richmond
1 review
Dined on April 3, 2021
Overall5food5service5ambience5

Did not order any food, however the drinks and service were great!

JC
vipJamieC
New York Area
4 reviews
Dined on April 3, 2021
Overall5food5service5ambience5

This place is great! We went for dinner and back for lunch the next day! Wait staff was super friendly. Food was delicious! Ambiance was great. No complaints here at all.

EA
EthelA
Richmond
1 review
Dined on April 3, 2021
Overall2food5service1ambience1

It took over an hour to get a hamburger and a salad.... We saw all the customers get their food before while coming in after us...

F
vipFoodie1954
Richmond
13 reviews
Dined on April 3, 2021
Overall3food3service2ambience2

Waitress was nice but not attentive she was working both sides of restaurant in the dining area and outdoor patio tables

Craft 31
Responded on April 30, 2021

Thank you for your post. I am glad to hear you found the waitress nice, but I am so sorry if she seemed less than attentive. If ever you encounter service that is not just right, please do not hesitate to let our manager know right away. We will happily make it right for you. We have addressed our team with regard to your comments, you will not encounter this again. My apologies & thank you for your time. We hope to see you again soon for a meal as well served as it is prepared.

Report
SA
SalA
Philadelphia
7 reviews
Dined on April 2, 2021
Overall4food3service5ambience4

They did a terrific job with COVID precautions. The tables were well-spaced. 0ur Hawaiian pizza was not what we expected but still pretty good—just rather greasy. My daughter said her burger had little taste but the fries were good. We loved the beer selection, however, and my husband took home a growler!

h
hungrypanda
New York Area
3 reviews
Dined on March 31, 2021
Overall3food2service3ambience3

Food was mediocre overall. Chicken Cobb salad and

Craft 31
Responded on April 30, 2021

Thank you for your post. We read every review to find ways to improve our business every day. I am sorry to hear you found the food mediocre in any way. We have received many fine comments on our food & I regret that this was not the case for you. If ever anything is not just as you enjoy, please do not hesitate to let us know when you dine & we will correct any issues for you. We never wish for a guest to leave feeling as you do. We hope we will see you again to change your mind about Craft 31.

Report
JB
JoshuaB
Richmond
1 review
Dined on March 31, 2021
Overall5food5service5ambience4

Food was delicious and our waitress was very attentive.

M
Melissa
Washington DC
6 reviews
Dined on March 31, 2021
Overall5food5service5ambience5

Everything was excellent. Outside seats were a little uncomfortable

LA
LindaA
Richmond
2 reviews
Dined on March 30, 2021
Overall4food4service5ambience4

Server (KeeKee) was great. Food was very good. Rest rooms were clean and the Bus person was doing a great job of disinfecting as I watch them clear other patrons tables.

HM
HerbertM
Phoenix
9 reviews
Dined on March 29, 2021
Overall4food5service5ambience3

I found the staff pleasant, the food better than expected and the choice of beer excellent.

H
vipHawk
Richmond
28 reviews
Dined on March 28, 2021
Overall5food5service5ambience5

Great food and Amber provided first class service.

FAQs

Craft 31 does offer delivery in partnership with Uber Eats. Craft 31 also offers takeout which you can order by calling the restaurant at (757) 378-3268.

Craft 31 is rated 4.6 stars by 773 OpenTable diners.

Craft 31 does offer gift cards which you can purchase here https://www.thegiftcardcafe.com/cart/select.php.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.