Craft 31

4.4
366 reviews
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$30 and under
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Burgers
New Restaurant featuring 31 Craft Beers on Tap, Gourmet Burgers, Raw Bar and the Famous Bottoms Up Pizza.
What 366 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.2
service
4.3
ambience
4.2
value
Noise · Moderate
88% of people would recommend it to a friend
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MP
Washington DC
2 reviews
Dined 3 days ago
Overall 5food 5service 4ambience 4

We went on our way home after Busch Gardens. Menu has so many unusual and delicious choices; difficult to decide. We got the beef totchos, dr. Pepper wings, the dill fried chicken sandwich, a Mexican style pizza, and a mushroom cheeseburger. Everything was delicious but the highlights were definitely the chicken sandwich and the wings. My chicken was super crunchy on the outside and super tender inside. It came with Old Bay chips and I found them to be a little too salty, but they were really nicely flavored otherwise. The wings were caramelized and tender and did have a vague DP flavor. Our daughter got the Mac and cheese kids meal and wow was it creamy!!! Service was friendly. My only complaint is the awesome music died about ten minutes after we arrived and it was eerily silent bc we were the only table seated for the rest of our meal. We will definitely return and look forward to trying the yummy Sunday brunch menu!

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K
Washington DC
5 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 4

We had a great meal at Craft 31 (tried numerous things). Our server was super nice too. My only slight complaint is that the lighting was a little dim for me. I had to use the flashlight on my phone to read the menu. We will visit again soon.

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KC
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

met my daughter and future son in law there for "Easter Bunny" day before Easter lunch.....they live in VA Beach and I live in RIchmond, so it was perfect travel distance. Everything was incredible. We will definitely be back. The server Joshua was awesome, I was sat by the manager and he came by later to check on us. It is fabulous to see a "working" manager. We all three loved Craft 31. Highly recommend.

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OT
San Francisco
1 review
Dined 6 days ago
Overall 5food 5service 5ambience 5

Everything was amazing

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r
Western NC
1 review
Dined 7 days ago
Overall 2food 3service 1ambience 3

Burger was good but nothing special. Beer list was pretty solid but overpriced. Ambiance outside on the patio was great. But service stinks! Waiter had an off-putting personality and made us feel very rushed. We were on vacation and felt like telling him to relax and back off a bit. And my absolute biggest pet peeve is when the appetizer comes out WITH the meal. Any server who finds this acceptable should find a new line of work. Appetizer means BEFORE the meal with enough time to enjoy it. In short, a bit overrated and overpriced and service needs attention.

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OT
1 review
Dined on April 16, 2019
Overall 5food 5service 5ambience 5

Visitors from out of town.

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g
New England
1 review
Dined on April 16, 2019
Overall 5food 5service 5ambience 5

Great place to eat, food enjoyable for all including two 14 yr olds. Visiting from MA

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B
Washington DC
7 reviews
Dined on April 15, 2019
Overall 1food 2service 1ambience 2

Wanted to like it, but service was horrible. Continuously forgotten about despite numerous folks claiming to try and service our table. Food was ok, but service and kitchen issues were abhorrent.

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JT
Charleston
7 reviews
Dined on April 14, 2019
Overall 2food 3service 2ambience 4

Checked in with hostess 20 min early. Reminded her once we were at the bar. Good beer selection. We should have stayed at the bar. Finally went to hostess stand 10 min after our reservation start and eventually got seated. Our table was in sight of bar and sat empty the whole time we waited. We had a new waitress but other staff let her down. We ordered promptly but waited at least 45 min for our food. Salads and main course came all at once. Burgers were dry. I am a local and will not go back.

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TC
Richmond
11 reviews
Dined on April 7, 2019
Overall 4food 5service 4ambience 5

It was great except our food order did not arrive at the same time. Our guest from out of town had to wait for our order to be delivered before he would eat his and I am certain his was cold before our order arrived. Other than that it was a great visit.

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T
Charleston
9 reviews
Dined on April 1, 2019
Overall 4food 3service 3ambience 3

A great casual spot for lunch or dinner that’s a step above the chain restaurant scene. Best part about this place is definitely the beer selection. Food is pretty good too, just not as noteworthy as all of the beers on tap. We’ve dined here several times, and after our last visit (which was lackluster), the director of sales and marketing reached out to us to make it right.

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S
Richmond
45 reviews
Dined on March 25, 2019
Overall 4food 4service 5ambience 4

Went there for birthday celebrations. Our server, Michelle, was wonderful and tended to all our needs. Very pleasant. Food was good, my BBQ was a bit over cooked and dry. I probably should have asked for some sauce to add onto it. Sweet potato fries were great!!! We are locals and eat here often.

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WB
1 review
Dined on March 24, 2019
Overall 4food 5service 5ambience 3

Needs some sound-deadening material. Hard walls and ceiling allow sound to bounce around.

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DN
Richmond
11 reviews
Dined on March 23, 2019
Overall 5food 5service 5ambience 5

We love Craft 31. Great food. Excellent service and lovely atmosphere.

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CB
1 review
Dined on March 17, 2019
Overall 3food 1service 3ambience 3

Normally the food is very good, however we ordered the St. Patrick's Day specials and were not impressed. The corned beef was overdone and didn't have much flavor. My wife's Bangers and Mash was a little better, but still nothing to brag about. Stick to the usual fare here and you shouldn't be disappointed.

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LG
Kansas City
3 reviews
Dined on March 16, 2019
Overall 4food 3service 5ambience 5

Good beer selection. Beautiful place. Very clean, good service. Ate the special Irish menu which was decent so not sure about the regular menu.

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OT
Richmond
10 reviews
Dined on March 16, 2019
Overall 4food 4service 4ambience 4

Good but we waited 1 hour for our dinner

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OT
1 review
Dined on March 15, 2019
Overall 5food 4service 5ambience 5

Great visit with friends!!

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B
Richmond
18 reviews
Dined on March 13, 2019
Overall 5food 5service 5ambience 5

Love the food. Pizza and oysters my favorites. Good service and attendant.

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RW
1 review
Dined on March 10, 2019
Overall 5food 5service 5ambience 5

Had not been for several months, but we’re pleasantly surprised the food had improved so much. We were guided to sit out in the patio, I asked if it were non smoking, was assured it was, but there were people smoking outside and the breeze blew it right through the eating area. The metal chairs were uncomfortable for my husband so I know he’d never sit in the patio area. Too uncomfortable.

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JS
1 review
Dined on March 9, 2019
Overall 5food 4service 5ambience 5

Our waiter was fantastic, great humor and very personable. He was very knowledgeable of the different beers and what to suggest.
I would just say that acoustically it was a bit on the loud side. Other than that it was a very comfortable aesthetically pleasing.

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PS
Washington DC
1 review
Dined on March 9, 2019
Overall 4food 4service 4ambience 4

Craft 31 has an exceptional craft beer menu and a pub-style menu that offers a wide range of dinner options. The climate is upbeat, although somewhat noisier than I prefer. The service is always warm and hospitable.

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OT
1 review
Dined on March 8, 2019
Overall 2food 2service 5ambience 5

Birthday dinner. When I made my reservation on Open Table, I let them know this but they never mentioned. Not a big deal. Their food is usually fantastic (especially their pizza) but this time no one (out of the three of us) liked their meal. The burger was cold, the pizzas seemed like they’d been made earlier and just sat there. We’ll definitely come back, just maybe not during such a busy time.

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S
Richmond
4 reviews
Dined on March 8, 2019
Overall 4food 4service 4ambience 3

The food is really good. It is just a bit noisy if they are busy

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OT
1 review
Dined on February 23, 2019
Overall 3food 5service 1ambience 2

Service was very slow. Took 2.5 hours to order, receive food and get our bill from the waitress.

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S
1 review
Dined on February 23, 2019
Overall 5food 5service 5ambience 5

This was our first visit. We all got the 2 course lunch special for Restaurant Week. Great value. All the food was fresh and made to order.

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JM
1 review
Dined on February 22, 2019
Overall 5food 3service 5ambience 5

We ordered our food and It came out wrong twice, management was superior and service waa superior, Jacob being the server and Neil being the manager. GREAY STAFF

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KW
1 review
Dined on February 16, 2019
Overall 4food 5service 2ambience 4

The waiter was not as attentive as I had expected. His professionalism was poor. There were times during the dinner where my wife I did not see our waiter for about 10-15 minutes. Meanwhile we were still waiting to place our order for the entrees. My wife and I had to speak to the manager about his job performance.

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b
Richmond
1 review
Dined on February 13, 2019
Overall 5food 5service 5ambience 4

Thanks. We had a good time and the meal was very carefully and thoughtfully served. The tuna was delicious---perfectly cooked. The others in our party liked their meals too. Everyone agreed we should come for our next birthday (should there have been a happy birthday sung? on the reservation I was asked if there were a special occasion and I wrote "Birthday". I have also recommended you to a new customer who lives at Windsor Meade, nearby.

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H
Richmond
21 reviews
Dined on February 12, 2019
Overall 5food 5service 5ambience 5

Yusef did a super job on the service side and the food was great as usual.

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K
1 review
Dined on February 9, 2019
Overall 3food 3service 1ambience 3

Beer selection was great. Burger was good. Amount for price was not great. Root beer chicken was dry. Service was bad. Length of time for food to come out was long. Dessert was overpriced, not good and took way too long to come out.

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EW
Richmond
4 reviews
Dined on February 2, 2019
Overall 1food 1service 2ambience 2

Apparently if you want pizza or a burger, its a great place.
Anything else.... i'd look elsewhere.

The salads that we ordered were unimpressive.
The spinach artichoke and crab dip tasted like it was just spinach and mayo... no crap at all.

I have had better meals at Olive Garden and other "chain" restaurants than I did at Craft 31.

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OT
1 review
Dined on February 2, 2019
Overall 4food 4service 4ambience 3

It’s way too noisy.
Difficult to hold a normal conversation.

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OT
Washington DC
1 review
Dined on February 1, 2019
Overall 5food 5service 5ambience 5

Great service-Griffin was exceptional.

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LH
1 review
Dined on February 1, 2019
Overall 5food 5service 5ambience 5

The burger I had was excellent and the sweet potato waffle fries were outstanding!!The craft beers were awesome too.I would recommend to everyone 😊

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TK
Columbus
19 reviews
Dined on January 30, 2019
Overall 5food 4service 5ambience 5

Tried the restaurant menu, loved the caesar salad and tuna. Enough food to take the desserts to go. Wonderful selection of beers.

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OT
Richmond
3 reviews
Dined on January 27, 2019
Overall 5food 5service 5ambience 5

Prompt, professional service. Great server, very friendly and attentive. And as always Delicious food!

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TC
Richmond
1 review
Dined on January 26, 2019
Overall 2food 4service 5ambience 1

Much too noisy--seated next to a party of 8 celebrating a birthday.

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AM
1 review
Dined on January 26, 2019
Overall 5food 5service 5ambience 5

Wonderful place!!! Can't wait to try the grown-up milkshakes next time!!!

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DD
Washington DC
3 reviews
Dined on January 19, 2019
Overall 5food 5service 5ambience 5

Good food and service.

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