Coppola's VIP Restaurant & Lounge

Coppola's VIP Restaurant & Lounge reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. AG

   AnthonyG

   Miami1 review

   1.0

   Dined on February 3, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   After paying a $100 deposit for 10 people. When we got there, nobody was there but the door was open. Luckily Coppola’s in Kendall, told us to go over and they would accommodate us. Absolutely horrible.
   

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2. SM

   SMP72

   New York City2 reviews

   2.0

   Dined on January 6, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was good but service was 100% terrible. Server had no idea regarding wine, bartender poured different amounts of the same wine in each glass, server did not write down all the drinks ordered, had to ask for napkins for entire table, more water, bread etc. We were the only table on a Friday night the entire time we were there - assuming because it’s a “one & done” restaurant!
   

   Coppola's VIP Restaurant & LoungeResponded on January 11, 2024

   Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and apologize for the less-than-ideal experience you had during your visit. We are genuinely sorry to hear about the issues you encountered with our service. Please know that we take your concerns seriously, and we are actively addressing them with our staff to ensure that this does not happen again in the future. We understand the importance of a seamless dining experience, and we are disappointed that we fell short of your expectations. We are working to improve our team's knowledge about our wine selection and are implementing additional training to enhance our overall service.
   

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3. HQ

   HectorQ VIP

   Austin36 reviews

   3.0

   Dined on January 2, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 1

   no bartender , no wine selection available even listed in the menu, limited dinning options
   

   Coppola's VIP Restaurant & LoungeResponded on January 4, 2024

   Thank you for taking the time to share your feedback with us. We truly appreciate your insights as they help us improve our services. We sincerely apologize for any inconvenience you experienced during your recent visit. Our team strives to create an exceptional dining experience for all our guests, and we regret that we fell short of your expectations. Regarding the absence of a bartender, we are currently reassessing our staffing arrangements to ensure that we consistently provide the level of service our guests deserve.
   

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4. OT

   OpenTable Diner

   New Orleans2 reviews

   1.0

   Dined on December 17, 2023

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Coppola’s VIP is very short of being a VIP place. When we arrived we noticed that they had reserved 90% of the restaurant for an engagement party. The service was dedicated to the party and they disregarded the other table at the restaurant, us. When we called for the manager, a petite young blonde lady, we were told that she was too busy to see us because she was taking care of the engagement party, our main complaint. The food was average and overpriced for the quality. Nevertheless, this would be our first and definitely last time. Mediocre food, expensive and really bad service, is the bottom line.
   

   Coppola's VIP Restaurant & LoungeResponded on December 19, 2023

   We regret that your evening was impacted by the engagement party, and we understand the frustration caused by the service being focused on that event. Please accept our sincere apologies for any inconvenience this may have caused. We are committed to ensuring that all our guests feel valued and attended to, and it's disheartening to hear that we fell short in this regard during your visit. We take your comments about the food quality and pricing seriously. Our culinary team strives to provide a memorable dining experience, and it's clear that we did not meet your expectations on this occasion. We will review the menu and pricing to ensure that we are delivering a fair and satisfying value to our guests. Regarding the manager's unavailability, we are deeply sorry for any inconveniences
   

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5. GL

   GonzalezL

   Miami1 review

   1.0

   Dined on November 16, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a reservation at 7pm on a wednesday that had been done for 3 days already and they called me at 6:38pm that same wednesday when i was almost leaving my house to say they couldn’t sit me because they had an event of 120 people. Super unprofessional
   

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6. SA

   SamA VIP

   Atlantic City2 reviews

   5.0

   Dined on November 10, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great. Service also very good. Good wine list.
   

   Coppola's VIP Restaurant & LoungeResponded on November 15, 2023

   Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed our food, service, and wine list. It's our goal to provide a memorable dining experience, and we're delighted that we could meet your expectations. We appreciate your support and look forward to welcoming you back for another fantastic meal in the future!"
   

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7. l

   lkb3 VIP

   Charleston32 reviews

   3.0

   Dined on October 27, 2023

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   You get a lot of food and it is very good! It was quiet and slow, but we were there early.
   

   Coppola's VIP Restaurant & LoungeResponded on October 30, 2023

   Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our generous portions and found our food to your liking! We understand that your visit might have felt a bit quiet and slow, especially if you were dining during an early time. We appreciate your feedback, and we're constantly working to improve our dining experience. Rest assured, we'll discuss this with our team to ensure that we provide a more vibrant and timely experience for our guests, regardless of the time of day. We hope to have the pleasure of welcoming you back soon and providing an even better dining experience.
   

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8. SW

   ScottW VIP

   Miami8 reviews

   1.0

   Dined on October 11, 2023

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I assume the food was good but I did not eat there. Had to answer to complete the survey. The food looked good on the 3 tables of patrons eating there on a Wednesday night at 7:15 pm in Doral FL. Weather was great for outdoor dining, low humidity after an afternoon rain and high 70s to low 80’s. My soulmate and U were excited to try a different Italian restaurant in Doral other than our favorite Divieto’s were willing to pass on the free outdoor music on this beautiful cool night. As we drove past Divieto’s the parking lot was full and the outdoor dining looked full to the maximum at 6:45 so we were relieved. But to our disappointment, after driving and paying for parking 15 minutes down the street, we arrived early to a empty restaurant. Our confirmed request for outdoor dining was completed ignored and we were told we could only sit in the indoor dining room or nothing. I looked at the “outdoor dining” portion of the restaurant to see what it looked like - and make sure the useless idiot who greater us was indeed a knowledgeable host not a busboy - there was no table even set up. That was very, very insulting after an e-mail confirming a romantic table for two for outdoor dinning at a “famous” and the best Italian restaurant in Doral. Thus place will be out if business before the 2023-2024 ends. Even with the fictitious description of the restaurant. Glad we promptly left and went back to our usual Italian restaurant we were seated in 10 minutes on a extremely busy night - outdoor dining with live music - no bul-sh-t !!!
   

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9. G

   Gaby

   Miami10 reviews

   5.0

   Dined on October 8, 2023

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   El sitio bonito, la atención estuvo muy buena pero la comida estuvo norma !!
   

   Coppola's VIP Restaurant & LoungeResponded on October 10, 2023

   Thank you for choosing Copppolas bistrofor your recent dining experience, and for taking the time to share your feedback with us. We genuinely appreciate your valuable input. We're thrilled to hear that you enjoyed the ambiance and the quality of service during your visit. Creating a comfortable and welcoming atmosphere is one of our top priorities, and it's rewarding to know that you felt well taken care of. We also appreciate your candid feedback regarding the food. We take all comments seriously and use them to continually improve our offerings. We're sorry to hear that the food didn't meet your expectations during your visit.
   

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10. s

    sandrah

    Miami5 reviews

    4.0

    Dined on September 14, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    This place is very nice. It’s going to be better in the evening. It looks like the place is going to be a restaurant with music, DJ and dancers. No cover charge. At least not now. Will be going T night to see how it is.
    

    Coppola's VIP Restaurant & LoungeResponded on September 22, 2023

    Thank you for your review! We're glad to hear that you found our place nice. We're indeed planning to offer an exciting evening experience with music, a DJ, and dancers. Currently, there's no cover charge, and we hope you enjoy your visit tonight to see how it all comes together. We look forward to welcoming you and making your evening memorable!
    

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