Cool River Cafe - Dallas
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Sun 5:00PM - 10:00PM
Service was absolutely amazing! I couldn't have spent our anniversary a better way. Thank you, thank you, thank you.
We came here on a Friday night and were instantly greeted with a smile at the door. Each person we spoke with was friendly and extremely accommodating.
The food was amazing. One of the best prime ribs I have ever had. The manager Patt was not only welcoming but also entertained us while we waited with delightful stories.
I not only suggest this restaurant as a must try, but also as a continued dining experience. You will be anything but disappointed.
Cameron did an outstanding job serving us. The food was phenomenal. Definitely recommend!
Worst ever service experience at an upscale dining establishment - even after alerting staff to issues. Will never go back!
Our Group arrived 15 min before reservation and headed to the bar for cocktails. Waited 30 minutes for cocktails to arrive. (water glasses filled 2x while awaiting drinks!)
Went to be seated at 7:15 for dinner - and the same thing happened! A member of the party went to the hostess desk to alert the hostess to the fact that there was no waiter - finally when the waiter did show up, he continued the theme of poor service. Waiting for waiter to arrive - water glasses were filled 2x and 30 minutes passed before anyone showed up to check if the party was ready to order drinks and appetizers. Example: When asked for the wine list, twice, it took the waiter 20 min to bring it. Server was asked 3x for horseradish sauce for the prime rib - why couldn’t it have been delivered in less than 5 minutes?
After several hundred dollars spent on a business meal (and even more spent at the cigar bar) the lack of service and poor management sealed the deal. Never again will we host a meal for business executives at Cool River - it was embarrassing for us and we won’t make the same mistake twice!
Great food for Mother's Day. Cam was a wonderful water.
The Mother’s Day Brunch was delicious. The food was delicious and the atmosphere was wonderful. Our server had her hands full so it took a while for her to get around to us but it was a busy day.
Atmosphere was great. Food was awesome. Service was great, very attentive waiters. Will be going back.
Hands down, the best dining experience! I would eat here again anytime, and will certainly recommend Cool River to friends. Our server was courteous, engaging and helpful. Will definitely be back!
As repeat customers, we were pleased to find that the long-standing quality of both food and service have managed to remain in place. Our reservation was honored in a timely manner, our servers were there when appropriate (but not overwhelming) and the prime rib was perfect. The follow up call to check on their service was an unexpected but nice touch
The ability to reserve a table on same-day's notice, Valet Parking, and a very responsive (to time-constraints) staff, The Cool River Cafe is a Fantastic place for a Casual Business Lunch!
Great restaurant just a little pricey. We live in Frisco so not sure when and if we will be back. We met our daughter who was in Irving for an event and it was a very pleasant place to meet for lunch.
Cool River has become one of my favorite places to dine in the Irving area. This was my third or fourth visit and as always it was great. Will most definitely go again.
Food was perfection as usual. The waiter Cameron was spot and a lot fun.
Went here for DH birthday. I had heard about this place for years having lived in Irving in my younger years, but hadn’t had the chance to come until now. Meal was good, service was excellent. Staff was very attentive, and knowledgeable about their food items and their beverage menu. The only reason we didn’t get dessert was that we were full!
Food was only mediocre. Pricing was comparable to Bobs steak and Chop house but that was the only comparison. Bob’s is far and above this restaurant.
Our experience at Cool River was excellent. Service was awesome. Very attentive. Food was perfect and overall it was a great experience. Ambience was very good, upscale for sure. I will go again soon.
Our waitress was Elizabeth and she did an amazing job and was very professional but caring in her approach to our group of 4 , food was delicious and the whole experience was outstanding, especially considreing my mother ids handicapped, from the valet attendants forward.
Mark, we are so happy to hear you enjoyed your visit and Elizabeth's service! We will make sure to pass on your compliments :)
Food and service is always top notch here. We discovered that apparently they are busiest Monday - Thursday, and Fridays or Saturdays are lighter nights for them, so this is our new Friday night go-to!
The food was ok, staff was great
I do a lot of dinners in the Dallas every month but this one was exceptional for Tina and me. Dinner reservations an hour before were perfect. Table location set very well in overall placement within the dining area. What stood out to me was David Coakley spending a bit of time with us. That was so unexpected!! It was such a nice gesture and I know he is a busy guy and he came across as an individual with sincere interest in his customer. That was memorable. Jesse Osterling served us great food and was perfectly attentive. I think the best thing I noticed was that David and Jesse connected in conversation with us and were not hurried in their attention to us. I don't know how you do it but having a personalized experience with staff like that is not common on the levels that I experience most of the time. Keep that in place because I know it has to be a huge part of your success. Cool River is one of my favorite places in Dallas. You guys have found the keys to exceptional customer service. Thank you so much!
Food and service was excellent, everyone was very friendly . We had 2 children with us and they were very accommodating which made our experience very nice. We will be back! Thanks
Super friendly. Great food
Food was great, service was very good, was a little loud so hard to hear each other. Would go back.
Our server Jesse was outstanding, as for him in the dining room!!
We were celebrating our anniversary and my husband birthday. Was a great dinner food was excellent they were very nice bringing us glasses of champagne, cake and as a gift a beautiful box of chocolates we definitely had a great time service was outstanding.
Always a good spot to eat and chill. Bar room offers more (smaller and less expensive) items, which I never knew until this trip. Didn't really want a huge entree, so sitting at the bar worked out well.
Appreciate the great service and great food the Cool River team delivers each and every time. We love CRC!!
Overpriced for the food value. We were asked if we wanted to sit in the dining room, wearing jeans. We did not know that we should have been dressed a little better, and had never been there before. The wait staff acted as though we were imposing on their dining room and we felt look down on. They should have just seated us in the bar area or informed us that we did not meet their dining room standard. Very disappointed in this.
David, we are so sorry to hear that you were disappointed in your visit and you were made to feel unwelcome in our building. We pride ourselves on excellent food, service, and most importantly, creating a welcoming environment for all of our guests. If we fell short on our visit, please accept our sincerest apologies. We do hope that you dine with us again soon so we can show the excellent customer service standards we hold ourselves to.
Excellent meal, great bar and knowledgeable staff.
Great experience!! Loved the card and follow-up call!
Cool River is my go to for celebrity, executive or VIP meetings and food. Pat has ensured that the service has remained consistent and excellent over the last 15+ years. I recently brought a Medal of Honor Recipient, Hall of Fame athlete and more and they always make you feel important and in good hands. No other steakhouse in town at this high level has been able to provide that personal touch
Cliff, thank you for your continued patronage over the years. We are so thankful to have clients like you! We will send your compliments off to the chef, Pat and servers. Looking forward to your next visit!
Stopped in for dinner during a business trip, very nice atmosphere to relax while enjoying a nice dinner and conversation. Cool River gets an A++ on comfort an noise level. Entrees including steak and chicken were great. Wine list could be better. Very nice and attentive staff.
A bit old school for the younger crowd. It is elegant, a good place to be able to carry on a conversation. Superb service and food quality. Some other amenities to partake of while there that are quite nice.
Our server was amazing and the food was just fabulous!!!!
Always an easy choice for a client lunch - service is always exceptional, and the food remains interesting, tasty and distinct. They've been there for 20 years but you'd never know it - they're on their toes, in all parts of their game, as though they were the newest kid on the block.
Good location for business lunch or Happy hour in bar post workday
Great service very clean and friendly, I will be going back to their great service
Absolutely one of the best places to eat steak and enjoy company. Wonderful staff and service.
Went Fri with my husband. The place was empty because this location caters to the business crowd. The manager, Mark, was wonderful and the food was very good. Based on this, we brought a friends & family group of 11 and the service was slow but the food was great. It was a bit noisy and the charges were mixed up, but Mark sent a complimentary plate of desserts.
The whiskey and bourbon choices are extensive, but not represented on the menu- so ASK! They probably have your favorite!