Cool River Cafe - Dallas
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Sun 5:00PM - 10:00PM
Cool River Cafe was fine. The restaurant itself is very dark, both because the lighting was low but also because of the wood paneling throughout. The steak was also fine, overly salted and almost cooked right (I asked for medium and it was over but that's ok). It was very expensive for quality and amount of food. If you would like to have an overpriced, average meal then this is the place for you.
Justin was a great waiter. Very attentive!
Thank you, Karla!
Had not been to Cool River in awhile. Food was excellent and so was the service. Will be back again soon!
Thank you very much! We look forward to it!
Great restaurant - waiter Justin was awesome!
This was a Birthday dinner for a very special friend. Elizabeth was a super server!!she was attentive but not pushy regarding the order or delivery. The food was amazing along with the wine and the dessert. Thank you for a great evening!
Thank you for your review, we'll be sure to share it with Elizabeth. We hope to have you back soon!
Our service was flawless. The ambiance relaxing and beautiful. The steaks were seasoned and cooked to perfection. I look forward to our next visit.
Thank you, Ken!
Multiple change out of servers, abandoned our table service towards the end, never received water, drink refills, check, etc, until we asked to speak with manager.
Very nice - will return and enjoy again.
Wait staff could have been a little more in the background rather than interruptions - but a very nice evening regardless of the interruptions.
Will return again !
My steak was perfectly seasoned and cooked. Service was on top of things.
As always, a great experience!
Jana was a fantastic server, and my prime rib was very good. The asparagus was a bit tough, but I only eat the tips anyway. Early on a Saturday, so not busy.
Great local place in Irving. Did the special menu. Filet was perfectly cooked. Peppercorn sauce was delicious. Service was perfect. Enjoyed it much and will be back.
As often happens when I use Open Table to make my reservation, we arrived a little early and were seated immediately. Of course, noting in the app that the dinner was for our anniversary, everyone from the hostess to the wait staff to the manager knew why we were there. Service and food were tremendous. Prices are not for the budget conscious, but they are not outrageous either. This is also not the place for a quiet, intimate meal as the room is fully open and quite noisy. However, neither the price nor the atmosphere will deter me from recommending Cool River as a great place to eat and enjoy a good time with friends, family, and coworkers.
I have eaten at thousands of restaurants in my life and Cool River Cafe is one of the best. The filet is the finest I have ever eaten. The service was absolutely top notch. If you are ever in the Dallas area, you have to go to this restaurant. The ambiance is relaxing and that made the meal even more enjoyable. All I can say is Wow and Thank You to Cool River Cafe for the great experience. Ron Bailey
Our service (server Cameron) did a fantastic job guiding our choices. We both had the sea bass, which was great. We did mention to the floor manager that the dish was perhaps a bit underseasoned; a little salt fixed that quickly. The fish was very fresh, hot and flaky, and the pureed parsnips were a great base of the dish. Grilled asparagus was also ordered, which had a really nice grilled flavor. The finishing touch was the bread pudding - highly recommend splitting this as a wonderful end to our meal.
Excellent food and service
Service was very slow for some reason that day. We were offered a free dessert but declined. Normally have great experience with Cool River and of course will be back.
First time I have visited Cool River for lunch. The dining room has no windows, so it seems a little dark. I think the ambiance is much better in the evening. Overall it was pretty good.
Loved it everything was beautiful and the staff was very nice and polite
First time at Cool River, our server Ian was great. We will be requesting him the next time we return. He was very knowledgeable of the menu and off menu item. The food was delicious and well presented. A must for special occasions.
Great dining experience as always. Bella was an awesome wait person too. Appreciated her great customer service.
Best meal we’ve had in a long time! Service and food were wonderful!!
Service was absolutely amazing! I couldn't have spent our anniversary a better way. Thank you, thank you, thank you.
We came here on a Friday night and were instantly greeted with a smile at the door. Each person we spoke with was friendly and extremely accommodating.
The food was amazing. One of the best prime ribs I have ever had. The manager Patt was not only welcoming but also entertained us while we waited with delightful stories.
I not only suggest this restaurant as a must try, but also as a continued dining experience. You will be anything but disappointed.
Cameron did an outstanding job serving us. The food was phenomenal. Definitely recommend!
Worst ever service experience at an upscale dining establishment - even after alerting staff to issues. Will never go back!
Our Group arrived 15 min before reservation and headed to the bar for cocktails. Waited 30 minutes for cocktails to arrive. (water glasses filled 2x while awaiting drinks!)
Went to be seated at 7:15 for dinner - and the same thing happened! A member of the party went to the hostess desk to alert the hostess to the fact that there was no waiter - finally when the waiter did show up, he continued the theme of poor service. Waiting for waiter to arrive - water glasses were filled 2x and 30 minutes passed before anyone showed up to check if the party was ready to order drinks and appetizers. Example: When asked for the wine list, twice, it took the waiter 20 min to bring it. Server was asked 3x for horseradish sauce for the prime rib - why couldn’t it have been delivered in less than 5 minutes?
After several hundred dollars spent on a business meal (and even more spent at the cigar bar) the lack of service and poor management sealed the deal. Never again will we host a meal for business executives at Cool River - it was embarrassing for us and we won’t make the same mistake twice!
Great food for Mother's Day. Cam was a wonderful water.
The Mother’s Day Brunch was delicious. The food was delicious and the atmosphere was wonderful. Our server had her hands full so it took a while for her to get around to us but it was a busy day.
Atmosphere was great. Food was awesome. Service was great, very attentive waiters. Will be going back.
Hands down, the best dining experience! I would eat here again anytime, and will certainly recommend Cool River to friends. Our server was courteous, engaging and helpful. Will definitely be back!
As repeat customers, we were pleased to find that the long-standing quality of both food and service have managed to remain in place. Our reservation was honored in a timely manner, our servers were there when appropriate (but not overwhelming) and the prime rib was perfect. The follow up call to check on their service was an unexpected but nice touch
The ability to reserve a table on same-day's notice, Valet Parking, and a very responsive (to time-constraints) staff, The Cool River Cafe is a Fantastic place for a Casual Business Lunch!
Great restaurant just a little pricey. We live in Frisco so not sure when and if we will be back. We met our daughter who was in Irving for an event and it was a very pleasant place to meet for lunch.
Cool River has become one of my favorite places to dine in the Irving area. This was my third or fourth visit and as always it was great. Will most definitely go again.
Food was perfection as usual. The waiter Cameron was spot and a lot fun.
Went here for DH birthday. I had heard about this place for years having lived in Irving in my younger years, but hadn’t had the chance to come until now. Meal was good, service was excellent. Staff was very attentive, and knowledgeable about their food items and their beverage menu. The only reason we didn’t get dessert was that we were full!
Food was only mediocre. Pricing was comparable to Bobs steak and Chop house but that was the only comparison. Bob’s is far and above this restaurant.
Our experience at Cool River was excellent. Service was awesome. Very attentive. Food was perfect and overall it was a great experience. Ambience was very good, upscale for sure. I will go again soon.
Our waitress was Elizabeth and she did an amazing job and was very professional but caring in her approach to our group of 4 , food was delicious and the whole experience was outstanding, especially considreing my mother ids handicapped, from the valet attendants forward.
Mark, we are so happy to hear you enjoyed your visit and Elizabeth's service! We will make sure to pass on your compliments :)