Cool River Cafe - Dallas

4.5
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1633 Reviews
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$31 to $50
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Steak
Cool River is an upscale steakhouse featuring fresh seafood and Certified Angus Beef and serves lunch and dinner daily. Their full service bar includes an award-winning wine list. They also offer private dining with seven room options to choose from.
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Sun 5:00PM - 10:00PM

What 1633 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.4
service
4.5
ambience
4.3
value
Noise · Moderate
83% of people would recommend it to a friend
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OT
Dallas
3 reviews
Dined 2 days ago
Overall5food5service5ambience5

Great food, and lovely setting. I took my team here for our holiday lunch. The team loved everything that was ordered. We had the large sampler that was not on the menu, and the crab cakes and quesadilla were a hit. We all ordered the rib eye and it was perfectly cooked and tasty.

RE
Dallas
1 review
Dined 6 days ago
Overall5food5service5ambience5

It was my wife’s and mine 1st year anniversary on Sunday 12/1. Never been to cool river before! I have to say one of the best restaurants I’ve been to in a while! Definitely one of the best steaks I have ever eaten! And our waiter Chris was an awesome individual! Great service, great food and ambiance! Will definitely be back very soon!!!! Made our anniversary one for the books!

Cool River Cafe - Dallas
Responded 3 days ago

Thank you for you review, Raul! It was a pleasure to have you in for your anniversary and we hope to see you and your wife again soon!

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m
Dallas
17 reviews
Dined on November 30, 2019
Overall5food5service5ambience5

Another wonderful meal at Cool River! My steak was perfectly cooked! Fresh Red Snapper special was absolutely delicious. And I was able to coax a bite of the pork chop off a family members plate. The pork was tender, juicy with tasty glaze. Great ambience in a weekend night for our family!

BA
1 review
Dined on November 28, 2019
Overall5food5service5ambience5

Outstanding service and food! The ambiance was perfect where we could hear each other easily!

Cool River Cafe - Dallas
Responded 6 days ago

Thank you, Blanca!

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r
E. Tennessee
3 reviews
Dined on November 28, 2019
Overall5food5service5ambience5

Went for Thanksgiving and it was wonderful. David made sure that my wife’s food was free of any cross contamination. Really went above and beyond as usual to keep her safe. Thank you all!

Cool River Cafe - Dallas
Responded 6 days ago

Thank you, Mr. Watters. We hope to have the opportunity to host you and your wife again.

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SD
1 review
Dined on November 28, 2019
Overall3food2service3ambience4

The restaurant is beautiful. Service was friendly and helpful. Prime rib was tasty but rather a tough cut of beef. Veggies and salad were terrific. Wine was extensive. Visited on Thanksgiving and we had a couple of people at our table enjoy the special turkey dinner.

Cool River Cafe - Dallas
Responded 6 days ago

Thank you for your review, Sue. We're sorry to hear that the cut of Prime Rib you received was tough. That typically is a very tender cut. Could you please send us a message with your contact information? We'd appreciate the opportunity to reach out and apologize personally.

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W
Dallas
1 review
Dined on November 28, 2019
Overall5food5service5ambience5

Excellent service, peaceful ambiance. Friendly staff, worth the money. First time visiting Will go back again.

Cool River Cafe - Dallas
Responded 6 days ago

Thank you for your review! We look forward to having you back in.

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DT
1 review
Dined on November 28, 2019
Overall5food5service4ambience4

Cool River Cafe has changed a great deal,in the interior of the cafe since it opened in 1998.The seating is great,from the stand point of having options ,depending if you want a quiet area for a meeting or a special date and a bar area for sports or shooting pool.
The thanksgiving menu was excellent,all of the food and beverages was perfect.The portions was just perfect for those are not larger eaters. The price was fair,for this area in Irving and the holiday.
The staff was very helpful and welcoming .

Cool River Cafe - Dallas
Responded 6 days ago

Thank you, Dean!

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OT
Dallas
9 reviews
Dined on November 28, 2019
Overall4food5service4ambience4

Thanksgiving. Wife had traditional turkey dinner and enjoyed it. I had a steak and potatoes- enjoyed that too.

Desert selection was poor - limited to 2 items, a pumpkin cranberry pie and a Pecan pie.

Wine was over priced as in most places. They did not give me a wine list but the waiter opened it up and tried to guide my selection. Wasn’t happy with that.

Cool River Cafe - Dallas
Responded 6 days ago

Thank you for your review. We're happy to hear you and your wife were happy with your entrees and we apologize for limiting the dessert options. We'd love to have you back in for our Makers Mark Pecan Bread Pudding!

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MM
Dallas
11 reviews
Dined on November 28, 2019
Overall3food3service4ambience2

Somewhat disappointing.

Cool River usually has valet parking, but not on this occasion. We arrived at ~12:25, hostess said the valet would be there "later in the afternoon." A manager said it was a "corporate decision."

Our server, Jessica, was pleasant and attentive. The Thanksgiving menu food was average.

After lunch we went into the sports bar area to watch the Cowboys game. I used to visit Cool River in the late 90s and early 2000s. I was shocked at how worn it looked. The wood finish was worn-off the edges of the bars and booth table tops. They obviously have not adequately maintained the facility. It used to be an up-scale place, but not anymore. At one time they even had a dress-code, those days are long gone. You would be welcome in your track-suite and baseball cap as we noticed during our visit.

Cool River Cafe - Dallas
Responded 6 days ago

Thank you for your review. We're sorry to hear that you were disappointed with your experience on Thanksgiving. We'd love the opportunity to have you back in and would appreciate if you could send us a message with your contact information.

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D
Philadelphia
5 reviews
Dined on November 28, 2019
Overall2food5service5ambience5

Food and service was excellent. Unfortunately, my credit card number was stolen here and used the next day.

OT
Dallas
1 review
Dined on November 28, 2019
Overall4food5service4ambience4

Service was a little slow. Thanksgiving options were great and the food was delicious!

Cool River Cafe - Dallas
Responded 6 days ago

Thank you for your review. We hope to have you back in!

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DN
Dallas
4 reviews
Dined on November 28, 2019
Overall5food5service5ambience5

Thanksgiving dinner was wonderful.

Cool River Cafe - Dallas
Responded 6 days ago

Thank you, David!

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PE
Dallas
18 reviews
Dined on November 26, 2019
Overall3food4service4ambience4

Too much cigar smoke. Otherwise good.

K
Dallas
2 reviews
Dined on November 19, 2019
Overall2food2service2ambience4

Third time scheduling a business dinner. First time was bad but I was told next visit would improve. 2nd visit was better so I reserved a third reservation for another event this past Tuesday night.

a) I called and asked for a very experienced server with wine knowledge for an executive level European team visiting from abroad. I was told that the reservation had been so noted.

b) One person was completely missed two times for a drink order.

c) One guest requested his steak medium rare and received well done.

d) Another guest requested medium well and received medium rare.

This will be the last time I, as an event planner, engage with Cool River Café. Don't cater to executive business clients if you are not willing to provide services at that level.

Cool River Cafe - Dallas
Responded on November 22, 2019

Kathy, we're very sorry to hear of your experience. We do our best to accommodate requests for standard dining reservations and we apologize for any inconvenience that caused for your guests.

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l
Dallas
58 reviews
Dined on November 17, 2019
Overall4food4service4ambience4

We always love Cool River. The food is delicious, they have a great selection of cocktails and they make each dining experience special. Bravo.

Cool River Cafe - Dallas
Responded on November 20, 2019

Thank you, Laurel! We really appreciate you taking the time to leave a review and hope to see you again soon!

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MK
1 review
Dined on November 15, 2019
Overall5food5service5ambience5

A great place to enjoy a wonderful meal. We visit frequently and honestly, the quality and consistency is the KEY for us. Sometimes, it’s hard for restaurants to stay consistent, but they are. Great food and the Dinner for Two is a terrific value! We will definitely be back.

Cool River Cafe - Dallas
Responded on November 18, 2019

Thank you, Michelle! We really appreciate you taking the time to leave a review and hope to see you again soon!

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OT
San Antonio
3 reviews
Dined on November 12, 2019
Overall5food5service3ambience4

Great food

Cool River Cafe - Dallas
Responded on November 14, 2019

Thank you!

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OT
1 review
Dined on November 11, 2019
Overall5food5service5ambience5

I took my guy out for Veterans Day, Cool River recognized Vets with a meal up to $40 in value ! We wait her less than five minutes after arrival before being seated . Valet was available. Hostess were pleasant. Restaurant is upscale yet cozy.
Melanie was our waitress and let’s say my guy is hard to impress and usually thinks dining out is overrated. In this case he was thoroughly pleased . He ordered shrimp and grits and a loaded baked potato, I ordered salmon and asparagus and their absolutely amazing Mac and cheese.
Melanie was informative, patient , energetic, attentive and just absolutely awesome !!!
Definitely will return to check out them out again !!!

Cool River Cafe - Dallas
Responded on November 14, 2019

We're so happy to hear you had a wonderful time. It was a pleasure to serve the veterans in our community and we're grateful to have had you in. Hope to see you again soon!

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IH
Nashville
9 reviews
Dined on November 6, 2019
Overall1food2service1ambience4

Word to the wise, when asked if you want to sit on the casual or restaurant side, choose restaurant if you want service. We sat on the casual side for the first time and literally waited 15 minutes to just be acknowledged and then it was another 25 to place our order. Usually we receive great service there, but if you’re going to pay $100+ for two people for dinner, I expect a lot better service than what we had.

MD
Dallas
1 review
Dined on November 2, 2019
Overall3food3service2ambience5

I went here for my birthday dinner with family The food was ok & the drinks were good but the service was so slow and they were not busy at all. The manager did come to our table to make sure everything was ok . My husband loved the bar atmosphere

b
Dallas
4 reviews
Dined on November 2, 2019
Overall5food5service4ambience5

Though we originally had reservations on the restaurant side we decided to go to the bar side instead. The steak and service always bring me back to this place. Again, it didn't fail to impress. The only thing I could come up that might have been a little negative was the service was a little slow however our waitress had quite a few tables that I could see and the place wasn't even 1/4 full at 7:30. That does seem to be the norm these days though, everyone is having trouble staying fully staffed. Once ordered the food did however arrive promptly and everything was perfectly done. We'll be back.

Cool River Cafe - Dallas
Responded on November 4, 2019

Thank you for your review! We hope to see you again soon!

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SM
Dallas
1 review
Dined on October 31, 2019
Overall5food5service5ambience4

The staff at Cool River makes it worth the 30 min. drive for us! The food is excellent too

MS
1 review
Dined on October 29, 2019
Overall3food4service2ambience2

One individual had to watch the rest of our team eat (for almost an hour) due to the lack of returning his over cooked steak/meal. Manager avoided the situation and no true acknowledgement of the subpar service.

CV
Dallas
10 reviews
Dined on October 26, 2019
Overall4food4service5ambience4

Excellent service. Filet was great.

Cool River Cafe - Dallas
Responded on October 28, 2019

Thank you! We hope to see you again soon!

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OT
Dallas
2 reviews
Dined on October 19, 2019
Overall4food5service4ambience4

Hostess at host stand could be more engaging and professional. Three were all hanging around and crowding the host stand talking. Awkwardly stood there until they took notice. Didn’t immediately welcome us once they noticed us. Not even a smile. We had to initiate the conversation that we had a reservation. Also seemed like none of them knew what they were really doing. Just an overall awkward beginning.

The rest of our experience was great.

OT
1 review
Dined on October 8, 2019
Overall4food4service2ambience4

Wait staff wouldn’t leave us alone!

JN
1 review
Dined on October 5, 2019
Overall5food5service5ambience5

This was a great restaurant, with 5 star food and service, in a great ambiance with lots of open space. I really could not have been happier with the experience. Steaks were perfect, dessert was awesome, both the signature bread pudding as well as the chocolate mousse-like preparation they made. The restaurant is not inexpensive, but half the price you would pay to go to a similar place in California where we are from.

Cool River Cafe - Dallas
Responded on October 8, 2019

Thank you, Jorge! We hope to have you back in soon!

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BO
Philadelphia
1 review
Dined on September 30, 2019
Overall3food4service2ambience4

waiter brought course out when previous courses where not finished - as well as wanted to take dishes away prior to our group finishing the meal : (

AS
Dallas
16 reviews
Dined on September 28, 2019
Overall4food4service4ambience4

Nice upscale dining option without having to head into Dallas. Restaurant is much smaller than the bar area making this an intimate dining experience.

Cool River Cafe - Dallas
Responded on October 1, 2019

Thank you!

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OT
Dallas
1 review
Dined on September 27, 2019
Overall5food5service5ambience5

Excellent!

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EM
1 review
Dined on September 26, 2019
Overall4food5service5ambience5

I was disappointed after creating an reservation on line indicating my wifes birthday and asking CR to prepare an sugar free dessert. None of this was extended to staff. We had a delightful dinner but just disappointed she wasn't recognized for her birthday

DV
1 review
Dined on September 24, 2019
Overall3food5service4ambience1

The food was pretty good but if you want to talk to anyone over dinner, I wouldn't advise going here. They pack you in on top of each other and the dining room is soooooooooooooooooo loud. Unless you are dining by yourself, I wouldn't go here. There is good food at other locations where you an actually have a discussion with your co-workers over dinner.

OT
Memphis
1 review
Dined on September 23, 2019
Overall5food5service5ambience5

Melanie was an amazing server at Cool River! She gave us suggestions on drinks & dinner. She was prompt & courteous! I would highly recommend going to dinner here & asking for her as a server!

Cool River Cafe - Dallas
Responded on September 26, 2019

Thank you!

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MS
1 review
Dined on September 22, 2019
Overall5food5service5ambience5

First time diner, atmosphere was lovely.
Service was outstanding. Out server, Allison was great. Fun, friendly, full knowledge of the menu as was as of the restaurant. Gave us a tour, which was great of her. Beautiful place. Highly recommended. Aslo the bar and sports side is amazing as well. Plan to check that out soon.
Thank you Allison for everything.
Matthew and Mitra.

Cool River Cafe - Dallas
Responded on September 26, 2019

Thank you for your review Matthew! We're so happy to hear you had a wonderful time and will be sure to share this with Allison. We hope to have you back soon!

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KS
Dallas
7 reviews
Dined on September 22, 2019
Overall5food5service5ambience5

Allison was our waitress and she was wonderful!! We all loved our meals. 4 of us got fillets and 1 got barbecue ribs.

Cool River Cafe - Dallas
Responded on September 25, 2019

Thank you, Karen!

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WP
Dallas
1 review
Dined on September 21, 2019
Overall5food5service5ambience4

Very good food and service, friendly reception, great waiter and staff, not too noisy. Overall great experience

Cool River Cafe - Dallas
Responded on September 24, 2019

Thank you, William!

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HR
New England
3 reviews
Dined on September 18, 2019
Overall3food3service3ambience2

We asked for a quiet table when reserving, but didn't get one. Food was ok, for us the noise level was just too much.

TB
Dallas
2 reviews
Dined on September 13, 2019
Overall5food5service4ambience5

Food was great, great wine and service too!

Cool River Cafe - Dallas
Responded on September 24, 2019

Thank you!

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OT
Dallas
1 review
Dined on September 6, 2019
Overall5food5service5ambience5

Delicious food- Jim Beam ribeye cooked perfectly to my liking. Could have made Cool River salad and bread a meal in itself. Whole meal was enjoyable. Waiter , James, attentive and personable.

Will be back!

Cool River Cafe - Dallas
Responded on September 9, 2019

We look forward to it, thank you!

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