The food at the high tea was lovely but I was very disappointed with the service.The restaurant wasn’t that busy but we had to call over the staff to ask for tea after waiting for ages & we never got asked did we want a top up. They only asked us how we were going within the first 15 mins & we just got the bill placed on the table & they walked away without even asking did we enjoy the high tea.We were also never told that they were starting to put items away and we missed out getting some cakes
Ladro at Collins Kitchen was excellent. The pizza was one of the best this not-young person has ever eaten. The steak was delightfully charred and tender. The burrata with the broccoli was creamy and fresh. The wine was excellent value. And, as expected, the service was professional and courteous.
The quantity of food was great, but the quality was maybe lacking in some dishes with them being pretty bland.
Food in general and service were excellent. However, my partner said the Tuna (fish of the day) she ordered was quite dry. I had a bit myself and although it was tasty, it was a little dry.
Excellent service and the food was very well presented and absolutely delicious.
We had the father's day afternoon tea. It was delicious.
Outstanding environment decor service- staff were so accommodating- especially Vy and Helen. My best friends 60 was beautiful celebrated
Very nice environment. Have been there a couple of times for lunch, coffeee & scons and now second time for High Tea.
Everything from the table setting to the delicious food, our experience was phenomenal.
I am vegetarian and in the buffet there was no option for me. Chef cooked for me 4/5 items later. It took 30 minutes to get me starters also. And food was not at all tasty. It completely shuttered my expectations about collins kitchen. I would never recommend collins kitchen to anyone. I was highly disappointed. And while booking my table i had clearly wrote to provide vegetarian options but still my request was undermined.Desserts were good and i just had them at the end.
Great concept. The ramens were delicious. Interesting use of a pop up in a very good hotel restaurant location
Great spot for high tea, service was wonderful.
Scrumptious food. Excellent array of hot and cold plus large choice of desserts. Very friendly and trained staff. Very relaxed atmosphere. Highly recommended.
Staff were welcoming and attentive for afternoon tea. The table was set with pretty cups and saucers at a quiet, private space next to the window. We enjoyed a wide choice of great food presented on the 3-tiered stand, at the hot savoury buffet and at the enticing dessert buffet.
Lovely ambiance with fantastic service and attention to detail. All the food was delicious with a wide selection of savory and sweet foods to 'graze' on after the initial high tea table offering. We opted for the free flowing sparkling wine option and our glasses never had a chance to be empty. All the staff were friendly and attentive and nothing was a problem. We are looking forward to our next High Tea at Collins Kitchen. A thoroughly enjoyable afternoon experience.
The High Tea was a perfect treat for myself and my partner. We enjoyed every second and the value for money and will most definitely be returning
High tea was excellent, service from our waitress Annie was exceptional
I really like the Collins Kitchen environment and enjoyed my dinner there but the service could be improved. The waitress was lovely but seems inexperienced. The entrees we had - gyoza and karaage - was great. I had the pork belly ramen and was a bit disappointed by the pork belly. It was a bit flavourless and it was presented in big chunks and very hard to cut in a bowl. You’d think they would have cut the pork belly in smaller bite size pieces. The beef ramen was tastier, i’m told.
The food was absolutely amazing! The beef brisket ramen and smoked cauliflower were incredible! Great service, great ambiance in the booths near the window, perfect date night experience. Would highly recommend!
We ordered the roasted cauliflower, beef brisket ramen and the scotch fillet steak, we're disappointed that all were a bit too bland for our taste.
Service was, and the prices were too expensive. There are restaurants that offer similar dishes at a cheaper price and with a lot more flavor.
I think it is better for Burn City Smokers to stick to barbecues and just concentrate on that. They can explore BBQ/smoking techniques and dishes from around the world and have that as their theme.
Service, Decor, and food quality were all fantastic.
Amazing service, lovely sitting atmosphere and spacious.
My 3rd visit and the most disappointing. The standrad of food was well below par as was the selection - it felt like we had come in for left overs and a few knocked together sandwiches. The tiered offer was beyond disappointing the selection so poor i am astounded this was the grand hyatt. The service was poor and slow we opted for free flowing i think the flowing went into the slowest pace even from 4.45 until 5.30 we were ignored and the waitress that was attentive in the first 45 min vanished
We could not have chosen a better venue to celebrate our 30th wedding anniversary. Everything was beyond our expectations. The staff were fabulous, wonderful service and the food was out of this world. We are already planning a high tea for my sister's 60th birthday in July. Thank you to all concerned for making our special day so memorable 🙂
We had the a fantastic High Tea all the ladies in the group loved the food and the staff were fantastic.
Definetely recommend to other people
I. Went too lunch. With my cousin. This is the. Second time. We have been. Abs she. Loved it. The. Service. And food. We’re up too Hyatt standards. I used too work for. Hyatt so new. It would. Be good .I certainly will be. Back .
A 5 star restaurant befitting a first class hotel. The rib eye was a quality steak cooked perfectly, the way we requested. The lamb rump was as tender and tasteful as I have ever had the pleasure of consuming. The roasted eggplant was an unexpected delight. The sides were wonderful complements to the mains. And the hero of the meal: any chef that can make brussel sprouts the star in this constellation of fine food is a magician! The service is attentive and unpretentious.
Amazing experience. James, Andy, Lucy, Annie were absolutely amazing. So friendly, attentive,professional and made our experience of the hightea 5 star experience. Will definitely come back again!!!
Food was delicious and staff were wonderful!
Excellente atmosphere, first ever high tea, booked it for my partner who has a passion for patisery but ended up enjoying it just as much
We were 6 of us for my mother’s bday. The service is very polite. However, Food waiting time was long and basic serving cutlery wasn’t provided until we had to ask twice. Other than that the food and dietary requirements were largely met.
Bottomless Chandon with savoury and sweet high tea options: fantastic setting for girls catch up!
Food on offer was different to the menu shown on the website which was disappointing. The service for a venue of such caliber was incredibly disappointing. It took half an hour for us to receive any service to get another drink.
The Popup concept at the Hyatt is excellent we have been to others there and they are excellent... the setting, staff and food combined works for a very enjoyable outing.
An extremely good find. Particularly for those who enjoy fine dining but definitely in a relaxing atmosphere. The perfect place for a reunion and I will definitely go back to this restaurant in the near future.
We enjoyed our visit.
I. Took. My. Niece. For lunch. CK. Restraunt. Was excellent. Place for. Lunch and. Dinner .The. Choice off food. And. Wine. Are. First. Class.the. Staff. We’re. Very. Proffesional and. Friendly and. I would. Be. Going. Back. Quite. Often. Thank you. Grand. Hyatt. Melbourne. For a. Great. Experience
A bit difficult to find among the maze of restaurants inside the hotel - and interestingly the name wasn’t anywhere visible around the restaurant - staff warm and friendly, wouldn’t mind accommodating any extra request - ordered the veal osso buco - extremely tender, marinated well, though without the bone marrow spoon left clients to doubt if they were meant to consume the marrow or not, but the meat was really melting - even the tendinous parts yielded immediately to the cut. The bed of mashed potatoes it rested on somewhat lacked originality but was of course a safe choice. Portions very generous. Unfortunately didn’t find the desserts too tempting so just ended with a coffee. $48 without service charge - not bad at all
Unfortunately I did not enjoy my meal at Collins Kitchen. I ordered the pan fried Barramundi which was quite dry and was not served with a sauce of any kind. It was very expensive at $50. My husband and I had booked the restaurant not knowing that Ladros had "checked in". We had booked many weeks ago and were staying at the Hyatt for our 22nd wedding anniversary and were hoping for a very special night out. It just wasn't to be.
After arriving about 40mins late due to the Melbourne Marathon, we were told we had plenty of time to eat and enjoy as it was my birthday celebration. About 1hr later we were told the buffet was ending (also the dessert bar). The variety of food wasn't as good as it usually was as it didn't have a variety of vegetables. It was mainly meat. The variety was extremely disappointing as it was my birthday and I was so looking forward to it. $205 for 1 hour was a bit rich for what we got.